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PowerShare Comments
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Commentary Summary
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User Commentary
Manager
PowerShare is useful for what we use it for. We use the solution to exchange images between...
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Manager
Nuance says that PowerShare can be used for things besides exchanging images between facilities, but...
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Manager
We don't hear much proactively from Nuance. It would be nice if they went to a different pricing...
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Manager
The product is great. We love it for its functionality. The benefit of the system is the connected...
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Manager
The product has its shortcomings. It has limited integrations with platforms, such as large...
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Manager
The vendor's support is very good. We get regular calls. There was a little bit of a changeover from...
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Manager
Nuance gave us training when we asked them to. I think that PowerShare is a good product. It does...
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Manager
The major strength of PowerShare is that our area is very saturated with PowerScribe. That makes it...
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Manager
One of the biggest problems is that we are prohibited from sharing images via the cloud and that...
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Manager
PowerShare does a really good job of sending studies and receiving images. We transfer a lot of...
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Manager
The last time that I had to call the vendor's support, they gave me information about how to make...
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Manager
We have recurring meetings with Nuance. They do phenomenal work with PowerShare. We continue to...
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Manager
I think PowerShare is about to become the glue of this world as far as imaging is concerned with...
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Manager
Initially, when I called support, I felt like I was calling somebody’s home. I didn't have a warm...
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Manager
I wasn't here when PowerShare was initially set up, but I have been involved with some of the new...
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Manager
We don't really receive any training from the vendor. If we have any questions, we can just call...
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Manager
I would like to see the product's speed improve. PowerShare is slow for what we are trying to do now....
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Manager
The only things that the vendor reaches out to us about are scheduled maintenance and downtime. We...
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Manager
Those who are looking at the product should consider what they are trying to accomplish. If they are...
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Analyst/Coordinator
Nuance has a smaller support team, and they are more about the quick fix because they don’t even...
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Analyst/Coordinator
When we put in a ticket, we talk to someone right away, but we may not get a resolution right away...
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Analyst/Coordinator
Nuance’s products can interface, and we could integrate with our EMR if we wanted to. In terms of...
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Analyst/Coordinator
I have a Nuance representative that I meet with regularly, and they are always talking proactively...
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Analyst/Coordinator
With PowerShare, we don’t have a choice of whether or not we want to upgrade. It is a national...
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Director
Nuance has been pretty good, and PowerShare is competitive. We find it to be easy to use. Most...
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Director
PowerShare is stable, and Nuance seems to be adding things that are helpful for both providers and...
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Manager
If we go over with our file share use, Nuance does not nickel-and-dime us. They just let that go. If...
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Manager
Nuance usually has documents that they can give to us. If further training is needed, then we will...
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Manager
I would say Nuance is meeting all of our needs, but we would like them to maybe do a little bit...
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Manager
We have a specific contact at Nuance to help with any issues. If we get some feedback from the help...
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Manager
Sharing images in PowerShare is simple, especially if the receiving end is with PowerShare already....
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Manager
Nuance is usually involved with the implementation, and that usually helps a lot. They don’t just...
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Manager
We paid for a contract with Nuance, and we haven't had to add anything to that contract. We are able...
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Manager
I have a representative with Nuance. If I have a situation with the system, I can contact that person....
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Manager
PowerShare is pretty seamless. We have a version of the system that allows us to upload things...
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Manager
PowerShare has slowly started to get things working. The one thing that I don't like in the system...
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Analyst/Coordinator
We use multiple image exchange vendors, so it has been interesting to see the pros and cons of each...
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Director
I have had no complaints about PowerShare. The product works fine, and it is a good way to share...
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Director
PowerShare does need a dedicated person on our end. Nuance has dedicated people available to help,...
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Manager
Nuance has a great outreach program. PowerShare is great. It allows us to connect with a lot of...
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Manager
The training is a little frustrating. Nuance's product is fantastic and makes our patients' and...
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Manager
There just isn't a lot of engagement from Nuance's people. It is hard to troubleshoot an issue with...
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Manager
Fortunately, we don't have a lot of issues with the system. It could be easier to add facilities to...
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Manager
Overall, PowerShare is one of those things that we purchase, and then everyone from the vendor seems...
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Director
Nuance’s accelerators make it easy to send data to other facilities that also have accelerators, so...
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Director
The whole time we have had Nuance’s system, I have had to call support only a few times, and that...
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Director
Whenever there is an upgrade, Nuance will send an email letting us know about it. They sometimes put...
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Director
Most of the vendor's upgrades are cloud based, so the vendor just lets us know when the upgrades are...
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Director
I would like to have more control over a patient accepting a request. Right now, when patients...
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VP/Other Executive
We have made a big investment in Nuance's products, but we have another image exchange product from...
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VP/Other Executive
Nuance has good solutions, and they have done a few things to fix issues within PowerShare. However,...
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Director
The products we use are doing exactly what we expect them to do and what Nuance promised they would...
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Director
PowerShare is a cloud-based system. We haven't experienced any issues with Nuance's most recent...
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Director
The product is very good. It meets our needs. Nuance just recently came to the rescue in terms of...
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Manager
I don’t see us moving away from PowerShare because Nuance is doing exactly what they need to be...
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Manager
The latest upgrade that just happened pretty much solved the majority of our problems. We went from...
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Manager
Nuance doesn't charge us for every little thing. They try to avoid that because they know our...
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Manager
During the COVID-19 crisis, Nuance has made themselves available. Nuance makes it clear that if we...
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Manager
We love PowerShare because of the ease of use and how quickly we can ingest and share images in our...
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Manager
If the decision were up to Nuance, they would be here now trying to roll out new solutions. Nuance...
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Manager
Nuance dominates the market for image exchange. They are a well-established network. Their product...
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Manager
I just want Nuance to continue to improve the speed of the system. I have noticed that their prices...
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Manager
We have connected to a lot of healthcare organizations that can send images to us directly....
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Manager
We don't use Nuance very often for training. The system is like an interface between hospitals and...
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Director
Nuance doesn’t seem to have gotten very big yet, so if we call for help, we usually don’t run into...
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Director
We put PowerShare in originally because we had a lot of orthopedic surgeons who wanted to be able to...
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Manager
Nuance's training is twofold. Everything is based on Nuance's availability and my availability, so...
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Manager
The product is saving us money, and we don’t have to print CDs and other things. Nuance is becoming...
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Manager
The system is really easy to use. They do regular updates, and we have no issues with them as they...
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Manager
The service is very proactive. We are satisfied with the product as it stands, but unless Nuance...
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Manager
PowerShare is in its infancy. I have had good success talking with the vendor when I have called...
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Manager
We are still trying to figure out the integration with the Nuance piece. We need to smooth things...
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Manager
PowerShare sounds like a great system. The people who are set up with us are able to share images...
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Manager
PowerShare has been pretty easy to use, and we exchange images through a gateway with other...
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Analyst/Coordinator
Nuance is not perfect with support, but they are always attentive. I call them, and I get support immediately....
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Analyst/Coordinator
The person we used to work with left the company. Now, whoever we have worked with for a specific...
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Analyst/Coordinator
Nuance’s support during the pandemic has been the same as before. It is just a matter of getting in...
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Manager
The direction we are going in is cloud sharing for images; CDs are antiquated and old, and nobody...
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Manager
I can call Nuance’s contact number, and somebody will jump on the computer right away to help me.
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Manager
As far as I know, PowerShare works great. Any improvements need to be made on our workflow side. I...
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Manager
PowerShare's value is not a problem. It is cheap. In my opinion, PowerShare is pretty mature, so...
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Manager
There are probably vendors out there that are better than Nuance, so I wouldn't recommend PowerShare...
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Manager
I like that we have a lot more connections in this region than we would with another solution. We...
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Manager
Nuance has increased their toolsets and supported some changes we have been keying into over the...
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Manager
The vendor avoids charging us. Nuance is even trying to bring us some enhancements that we asked...
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Manager
We have had a couple of client representatives, and they have been fabulous. When we have had...
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Manager
We have had a few issues with PowerShare. Nuance struggles with their call center. I would love it...
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Manager
Nuance is pretty good about being proactive. In fact, they are getting ready to do another update to...
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Manager
I love the technology that lets us share images with patients. We can do a one-time share with a...
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Manager
PowerShare has a very secure, encrypted way to share images with the patients, and it is very easy...
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Manager
I usually receive an email from the vendor, and I actually have a person that I have a meeting with...
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Manager
PowerShare is a great solution for sharing images so that we don't have to burn so many discs. I do...
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VP/Other Executive
Nuance is too big and seems to get in their own way. They have a good product, and they are a good...
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VP/Other Executive
Nuance's support is good, but it feels like the support people are checking a box to get the problem...
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VP/Other Executive
PowerShare is okay. It is up to date when it comes to new technology. I would recommend PowerShare.
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VP/Other Executive
I feel like we get charged quite a bit with Nuance, but at least they provide a service where they...
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VP/Other Executive
When it comes to ongoing support, we just don't have very many problems with PowerShare. The Nuance...
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VP/Other Executive
I am still waiting on something for PowerShare when it comes to overall product quality. We have the...
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Manager
If somebody needs to receive images, the images might go directly to the receiver's PACS if we have...
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Manager
Our rates are based on volume, and every so often, Nuance does a checkup to see whether we are way...
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Manager
We have no plans to leave the solution. Nuance’s support is very good. The service that Nuance...
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Manager
The main thing we like about PowerShare is the cost. We got the product a long time ago, and we were...
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Manager
The main improvement we would like to see with Nuance is the speed of their uploads and downloads....
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Manager
Nuance’s support is great. Our customer account representative is awesome and very responsive. That...
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Manager
The vendor has not asked us for any money, and we don’t have a contract with them.
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Manager
I would like to see the vendor improve when we share a study to the cloud. We would like to be able...
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Manager
I don't have any complaints about PowerShare. It is easy to add new facilities and to share images....
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Manager
Nuance is very responsive to our needs.
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Analyst/Coordinator
Nuance has recently done some upgrades that have made things easier and better for our staff. The...
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Analyst/Coordinator
Nuance does upgrades on their own, and they are very informative. Nuance is super easy to deal with....
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Analyst/Coordinator
Nuance's product is helping us share images. We can get reports out much faster with Nuance’s...
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Manager
We had to contact the vendor's support not too long ago, and I was impressed with their services and...
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Manager
The product works well, and it has been great to have. The workflow has improved recently. It used...
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Manager
I don’t have any personal interaction with the vendor. They send us emails about things, and there...
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Manager
The product is low maintenance, but the speed could be improved. It has already improved, but it is...
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Analyst/Coordinator
PowerShare is a great product. It is reliable and stable. The vendor comes out with enhancements...
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Analyst/Coordinator
The only problem with PowerShare is getting other hospitals to sign onto it and join our network....
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Analyst/Coordinator
The product is very easy to use. We have nontechnical, nonclinical people using the application, and...
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Director
PowerShare is hosted and is always current with updates. There is still room for improvement, but...
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Analyst/Coordinator
The platform works really well with what we have, and Nuance is innovative enough to keep us where...
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Analyst/Coordinator
With our older program, we had the ability to mess with the volume and the speed. That was extremely...
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Analyst/Coordinator
With the workflow, we put in a ticket, we get a confirmation that the ticket was received, and then...
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Analyst/Coordinator
Nuance’s executive involvement is good. I wouldn’t want to change it. There isn’t too much red tape....
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Analyst/Coordinator
There was a period of time when we were under the microscope to get something done quickly. Nuance...
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