PowerShare Commentary
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Subject Expert
Monique Rasband
VP of Imaging & Oncology
Commentary Summary
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User Commentary
Loyalty
I would love to not be on PowerShare, but some organizations that we work with and we want to share...
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Product
With Nuance, we could probably always ask for something when it comes to functionality, but the...
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Product, Value
I really enjoy the size of the network in PowerShare. That has opened a lot of doors for us....
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Loyalty, Product
The vendor could focus more on ad hoc sharing with providers or patients. We are starting to dip our...
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Value
I think we get a lot of value out of the system, but it is costly. Since it is the de facto standard...
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Relationship
Since Nuance was acquired by Microsoft, I haven't seen any negative changes. Maybe there is even...
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Product
The system is relatively easy to use. In our region, it has kind of become the standard. The larger...
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Culture, Relationship
When we call Nuance, somebody answers the phone, and we give them the whole story. After we have...
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Loyalty
PowerShare is part of our long-term plans because it is pretty much the best in its class. There are...
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Relationship
The last couple of times we have done any upgrades with Nuance, they have been a little shaky. I...
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Relationship
As a company, Nuance seems to take quite a long time to finish any customization or any projects...
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Value
PowerShare is not expensive. It just takes time and setup, so I’m satisfied with the value we...
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Relationship
Nuance has been pretty good at their support. We have even had Nuance's representatives come...
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Product
We like the product. Nuance is pretty solid, and I have recommended them.
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Product
PowerShare does exactly what we expect it to do, so we have no complaints about it.
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Operations
There is minimal training for PowerShare. Nuance sends out training emails, amid all their other...
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Product
As far as the product goes, this has been a good year. My experience has been pretty even....
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Product
PowerShare has been a very helpful tool for us. Its ability to act as a router from our PACS to...
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Operations
I don't hear from Nuance unless I let them know that something is going on. In addition, I would...
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Operations, Product
PowerShare is just very intuitive. There was no training to show people how to use it. PowerShare is...
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Relationship, Operations, Product
Nuance has technology that we haven't taken advantage of just because it takes time to implement....
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Operations, Product
Nuance was one of the early adopters of a sharing system, and they have been successful in...
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Loyalty
We switched to PowerShare from another solution. The primary driver behind us leaving our previous...
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Relationship
We always get support from Nuance. I like the fact that we have one main contact, so we can contact...
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Loyalty, Product
When we have a lot of studies in PowerShare, we can't decipher the worklist per user group. For...
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Relationship, Operations
We have some projects going on with Nuance right now, and I like the collaboration back and forth...
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Product
PowerShare, from everything I can tell, works fine, and everybody works well within the system. I...
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Relationship
Nuance is not nearly as easy to work with and to get information from as our PACS vendor is. But my...
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Operations
We don't get ongoing training unless we reach out to the vendor for it, but the initial training...
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Product
I wish PowerShare could integrate better with our PACS. There are some customizations that we would...
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Relationship
We have had pain points with the vendor's timeliness and support resolution. There was one period...
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Culture, Relationship, Product
Over the last couple of years, Nuance has worked on Power BI, but that system isn't as powerful and...
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Culture, Relationship, Value
In terms of driving tangible outcomes, Nuance is not what I expected, but they are not any worse...
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Loyalty, Relationship, Product
There is nothing new about PowerShare. Nuance is just continuing forward. I would not buy PowerShare...
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Relationship
I haven't had Nuance say something that they had to backtrack on. So, whatever they do promise, or...
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Relationship
PowerShare's support is a little lacking. Maybe it is because we are a spoke, but sometimes it is...
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Loyalty, Relationship
I assume we will move forward with PowerShare indefinitely. PowerShare’s core competency of...
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Product
There are certain DICOM SOP classes that PowerShare doesn't support. From a technical standpoint,...
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Product
PowerShare just works. We rarely have issues with it. It is very dependable, and it has a lot of...
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Product
PowerShare's interface needs a facelift. It is a little clunky, hard to manage, and out-of-date....
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Operations
Nuance's implementation services are a little better than the services of another of our vendors,...
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Product
Overall, we are happy with our account manager. We have been live for a while now, but we still have...
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Value
We want to eliminate burning CDs, and while the volume has gone down, we are still heavily burning CDs....
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Relationship
For urgent issues, Nuance says to place a phone call, and for nonurgent issues, they say to place an...
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Product
Some of the tools that our very busy film-library staff members have to sort through in their queue...
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Relationship
I'm going to give Nuance’s support a lower score mostly because of the response time. If we call in,...
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Culture, Value
So far, Nuance has kept their promises. I would absolutely buy PowerShare again. I wouldn't say that...
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Relationship
I'm very pleased with Nuance's responses and service. A lot of stuff is moving to the cloud, so...
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Product
One of the things that we really like about PowerShare is we have leveraged the program to share...
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Product, Value
PowerShare has been a very nice product. PowerShare is a way to share the actual imaging studies or...
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Product
PowerShare was designed based on instituition-to-institution communication about where the system...
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Culture, Value
Nuance doesn't nickel-and-dime us. I don't know whether that is because of the service contracts we...
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Product
We have never had any issues with Nuance's products, and we have had those products for years. The...
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Loyalty, Relationship, Value
Nuance avoids charging for every little thing. Their product is very straightforward, and the vendor...
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Loyalty, Product
There are a couple of minor things in PowerShare that I think should be intuitive but are not. I...
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Relationship
We have been with Nuance for so long that we have built really solid professional relationships with...
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Relationship
We can’t really get ahold of somebody at Nuance like we used to be able to. We always have to wait...
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Operations, Product
We have a lot of people in the organization who use PowerShare, and they say the solution is a...
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Operations
There really was no training for PowerShare. We never really talked to Nuance. They just installed...
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Loyalty, Product, Value
PowerShare helps in getting priors for our radiologists, so because of the ease of use and of...
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Product
We haven't had a chance to integrate PowerShare, although Nuance offers integration services. We...
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Culture, Relationship
Whenever we get into a discussion with Nuance about an increase of so many studies a month, we are...
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Culture, Relationship
Nuance's support is terrible. We never get to speak to a live person, and when we do, maybe a couple...
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Product
My likelihood to recommend PowerShare is middle of the road because Nuance is there, and they can do...
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Value
PowerShare is a cloud-based solution, so Nuance's upgrades are transparent to us. The quality of...
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Relationship, Operations
Just trying to get through to Nuance on the phone is terrible, but their web support is pretty good....
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Loyalty
Hopefully, my satisfaction will improve in 12 months. One of the things that we have had an issue...
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Value
We have never had a problem with PowerShare in terms of charges. Nuance just has their standard, and...
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Loyalty, Product
Once in a while, PowerShare will have hiccups. However, interestingly enough, that didn't start...
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Operations
Nuance doesn't have formal training because that isn't really needed. The product is simple enough....
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Product
The product is really good, and PowerShare is very easy to use. We have been able to do a lot with...
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Relationship
The support for PowerShare is a mixed bag. It depends on who we get on the phone. We don't call the...
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Value
Microsoft is changing Nuance a bit. They have attempted to charge us for extra things, but we have...
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Product, Value
We just went live with PowerShare's automatic order generator. Before, every study we received had...
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Operations
Nuance offers basically zero training. We could do probably a two-hour session and get the bulk of...
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Relationship
When we put in a feature request with Nuance, it goes into this pile, and they sort that pile by how...
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Product
I love that PowerShare makes it so easy to share images with virtually anyone in the country. I can...
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Relationship
I have never had any problems with Nuance, and they have been great all along.
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Relationship
The vendor seems to be keeping up with technology and customer feedback. If we have any issues, they...
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Product, Value
PowerShare is good as it is. It has revolutionized the way we get images now.
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Loyalty, Operations
Nuance can maybe simplify PowerShare or even make it a bit more user-friendly. I know we will get...
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Relationship
My only concern is that it can sometimes be difficult to reach a service technician by phone, and...
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Product
In general, my experience with the product has been very positive. It is user friendly, which is a...
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Product, Value
PowerShare gives us the ability to send images rapidly to far-off facilities once we connect with...
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Relationship, Product
We haven't made any enhancement requests to Nuance, but they haven't offered any new technology,...
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Operations
I would tell someone who was considering going with PowerShare to make sure to get all the training...
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Operations
There is not much training for PowerShare. The biggest issue we run into is around connecting with...
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Loyalty
With PowerShare, we are as happy as pigs in slop because it just does what it says it will do as...
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Relationship
The Nuance customer support has been fantastic. If there is a novel issue, they walk us through it...
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Product
PowerShare is becoming ubiquitous, like when people say Kleenex to talk about tissues. Nuance...
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Relationship, Product
The product and the upgrades are fine. There are just some stability issues. Things have been a...
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Relationship
For support, we either call or place a ticket online. Nuance’s online support is a bit slower, so...
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Product
There are a couple of things that we would like to be able to do in PowerShare that we just can't....
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Relationship
PowerShare is a fairly easy-to-use system. The support is very good when we need to set up a new...
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Product
The reliability of PowerShare is very good. I can't remember the last time we had an issue with that...
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Relationship
I am very pleased with Nuance’s support. Our case manager is very responsive when I have to reach...
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Product
PowerShare is pretty easy, but there is room for improvement. Nuance is trying with integration, but...
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Relationship
Nuance is the only vendor I see doing true proactive work.
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Operations
Nuance's training and implementation did not go very well. Looking at PowerShare and its components,...
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Value
We really like PowerShare, but it is very expensive. Nuance does charge for every little thing.
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Loyalty, Product
There are some long-time things that could be improved in the system. The main thing our PACS team...
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Operations
We don't necessarily have upgrades that we have to plan for or are involved with, but Nuance has an...
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Culture, Value
PowerShare is always kept pretty much to the status quo. There aren't many changes, big upgrades, or...
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Culture, Relationship, Product
When we get image requests in PowerShare and fulfill those requests, even if we fulfill them from...
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Relationship
A lot of our Nuance support complaints come from applications like PowerScribe, but we have a...
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Relationship
In terms of performance, everything is good. Our biggest complaint this year has been support. We...
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Product
We really don't have any issues with PowerShare; I can't think of the last time I had an issue and...
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Product
Nuance's system is easy to use and widely adopted across other organizations, making it familiar to...
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Culture, Relationship
Our Nuance representative has been an amazing person to work with, and they have helped us through...
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Loyalty, Operations
We really like the system's design. That was what really sold us on its ease of use. Anyone can use...
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Operations
PowerShare has trainings in a little question mark in the bottom right corner of the screen. I have...
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Loyalty, Product
When we got PowerShare, we were worried about HIPAA and how the system would integrate, send things...
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Loyalty, Product
Nothing could be 100% perfect. When it comes to sending images, PowerShare has quite a few options,...
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Product
Anytime I try to connect to another hospital, PowerShare works. When I send images, we will get an...
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Relationship
Our Nuance representative has been amazing. We have worked well with them, and they are awesome. I...
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Product
I think PowerShare is a fantastic platform. I really, really like PowerShare. It is completely...
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Relationship, Product
Some of our patients are savvy with the internet, but a lot of them aren't. However, when they come...
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Operations, Product
The thing that is really nice about PowerShare is that Nuance realizes that not everyone who is...
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Product
I think this solution is fantastic for safety. I have never heard of PowerShare ever being breached...
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Relationship
I have yet to work with a company in my career that meets with us as regularly as Nuance does just...
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Relationship
Our contact at Nuance has been awesome to work with. They have helped us grow our connections and...
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Loyalty, Relationship, Product
Nuance has made improvements to PowerShare, so it is getting better. They keep throwing out easier...
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Relationship
Support from our Nuance service representative has been good. That individual is great to work with,...
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Relationship, Product
PowerShare is an exceptional product for quickly sharing images electronically for patient and...
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Operations
The project to transition from spoke to hub was well planned and went smoothly. We were supported in...
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Loyalty, Relationship, Product
Since PowerShare is cloud hosted by Nuance, they can make sure their system is functional. Also,...
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Operations
Nuance offers pretty mature training programs. Nuance tries to cover the generalities and then dive...
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Product
PowerShare is pretty easy. There is some finickiness with how to do certain tasks. For example, we...
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Product
Aside from supporting any new image types, the image exchange space is what it is. I would have a...
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Product
PowerShare is pretty straightforward. It does what it needs to do moderately well. PowerShare is...
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Relationship
The vendor is pretty good with support. They probably have limited support staff, but the support...
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Product
There are some functionalities in the system that I continually complain to the vendor about. We use...
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Relationship
PowerShare has been a great product for us. We have an account manager over our site. If we need...
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Relationship
The vendor's support people aren't as accessible as they could be when we call their support lines....
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Loyalty, Product
I would probably not buy PowerShare again just because Ambra is a better competitor. Ambra's system...
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Product
With PowerShare, ease of use is just a matter of admins being able to share images with various...
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Loyalty
Nuance seems to be trying to provide new technology, especially with Microsoft acquiring them, so...
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Relationship
With Nuance, I have never escalated beyond a normal tier-one or tier-three type of support; I have...
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Loyalty, Product
I am very satisfied with PowerShare and the support. I am kept up-to-date on any changes or...
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Loyalty, Product
I would like to understand PowerShare better so that I can rely less on support. I know Nuance is...
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Product
PowerShare is easy to use, and it is easy to explain to others. We don't have any issues with it...
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Product
I haven't had a single bad experience with the system. It has a very simple interface, and we like...
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Loyalty, Relationship, Product
In PowerShare, whenever we get a request for an image set, when we fill out that request and click...
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Relationship
Nuance's customer support is the best. It works all the time. If I have a question about something...
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Loyalty, Product
Nuance has a good suite of solutions for radiology, but things are getting a bit disconnected with...
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Product
There are things that don't work on PowerShare. There are things PowerShare won't do. There are a...
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Operations
Nuance is really good with implementations. Nuance does upgrades pretty frequently. PowerShare...
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Operations, Product
PowerShare takes a little while to learn. There are some things in it that just aren't intuitive. It...
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Product
PowerShare could be better integrated with our PACS. It could also have better query and retrieval...
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Relationship
Nuance's customer service has taken a dive. Lately, I have had to call the vendor to leave a...
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Product, Value
I would buy PowerShare again in a heartbeat. Nuance is constantly upgrading it and adding new...
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Relationship
We get regular updates and talk to an account manager from Nuance regularly. Nuance will walk us...
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Relationship, Product
What I like about PowerShare is the support. And the system is robust. That is all it really needs...
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Operations, Value
The drawback of PowerShare is it is not intuitive to use, so it needs extensive training. And Nuance...
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Value
Nuance has been doing really well with charges. We haven't asked for anything extra yet.
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Loyalty, Product
If I had to choose between a product that works well when we are getting exams and sending them off...
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Product
PowerShare integrates with other hospital systems really well. There is very little that we have to...
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Product
PowerShare is becoming more and more vital in what we do on a daily basis. We really have come to...
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Operations
With PowerShare, we recently changed to a single sign-on. The transition went relatively smoothly,...
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Operations
I haven't done a lot of training with Nuance. We have been using their product, and it doesn't...
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Loyalty, Product
It would be nice if it were easier to share information between facilities that aren't on...
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Relationship
There have been some issues with Nuance’s online service lately where we have had a little trouble....
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Relationship
The quality of support has decreased. It seems to be harder to get ahold of individuals than it used...
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