PowerShare
Filtered view: All

Subject Expert
Monique Rasband
VP Imaging, Cardiology, Oncology
KLAS VP Imaging, Cardiology, Oncology - Monique Rasband
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Manager

Service and Support

Sometimes we get people on the phone from Nuance’s technical team that may not know everything, and...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

The quality of PowerShare is pretty good, but sometimes we have hiccups. We are still working on the...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

PowerShare does what needs to be done with sharing images. We definitely get our money’s worth. We...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

There is not a well-defined escalation path at Nuance, so we always just reach out to everybody we...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

We like how widely adopted PowerShare is compared to some competitors. It has been our experience...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Nuance has been helpful in the past with integrations. PowerShare’s upgrades have been stellar....

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

PowerShare is very intuitive from an end-user perspective. There are not a whole lot of options to...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

From a technology standpoint, Nuance got away from providing a viewer with images that we could...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Nuance is always improving the product and looking to make things better. Because PowerShare is...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

Our recent upgrade was a little rocky. We can't blame everything on the project manager, but we...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We use PowerShare as our cloud-sharing platform. We have it set up so that we can just push a button...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Nuance’s support for PowerShare is very poor and is subpar at best. They don’t seem to be interested...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

PowerShare is good at what it does. It is responsive.

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Nuance has alerted us about potential problems that have come up. They alert us when they are doing...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

My salesperson or account executive from Nuance has reached out to me once in the last few years.

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Using PowerShare is very easy, and its user interface is great. Getting connected with other sites...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

There wasn't a lot of training for PowerShare.

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Technology

PowerShare doesn't really ever go down. It is not difficult to use at all. When we started the first...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

The customer support for Nuance is not necessarily always timely. Usually, the one thing that is...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Nuance is very proactive in terms of sending out communication that lets us know about downtime on...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The vendor's support is good. I don't have to call the support team very often, so while they are...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

One of the tools I appreciate is the status page. I can look at that anytime, see where things are,...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Sales and Contracting

There were certain things that we thought were possible in PowerShare that really aren't possible...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

We went with PowerShare for a couple of reasons. The main reason was that we also switched our EMR,...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

We really like our customer success executive. They have been really helpful and proactive. They...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

Nuance University is helpful for training, and it has modules we can watch for our own training. I...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Another vendor might have a slightly better solution that has the ability to send image links to be...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

We have routine meetings with our representative from Nuance, and that person is helpful. Our...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

We have lots of suggestions to make the product better. A lot of changes could be made to improve...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

PowerShare is a little hard for people to grasp. We understand the product now, but it took us a...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

The vendor is great at phone and web support. Nuance is really good about giving us warnings for...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I love PowerShare, and I would love to work for Nuance. The vendor does so many things right. The...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Nuance’s people are knowledgeable and have answers to our questions whenever we call.

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

We are not aware of anything that needs attention. We are trying to use Powershare more so we can...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Lessons Learned

I read Consumer Reports, and when I make a purchase, I do research and buy things with high report...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

The only thing that would make PowerShare even better is if the platform had a dark-mode option for...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

PowerShare is absolutely part of our long-term plans; it is the best purchase we have made. Being...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Interfacing and Integration

PowerShare is extremely easy to use. Nuance has an enormous existing network. Every patient has...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Service and Support

Nuance’s customer support team has been absolutely outstanding. Anytime I have a question, a...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

PowerShare never fails. It is fast and reliable and has no downtime. We have other vendors' products...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Nuance’s customer support is fantastic. They have a customer service advocate that I can pick up the...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

PowerShare is my favorite product to work with. I like the ease of use and the fact that we can...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

PowerShare has been a very important system to our enterprise. We rely on it for stroke and trauma...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We have concerns with single servers. We have requested clustered servers for redundancy and...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

With PowerShare, there are certain things that don't work, but not very many. PowerShare confuses...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Nuance’s customer support team is outstanding. Our Nuance account manager sets up regular meetings...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

When we upgraded our PowerShare account, we had a Nuance account manager come on board who has...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

I haven’t had a lot of interaction with Nuance’s tech support team yet. We are having an issue that...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

Nuance gives us upgrades before we know about them, but they do tell us before other things happen.

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Sales and Contracting

Nuance doesn’t charge very much for the solution.

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

I am satisfied with PowerShare. It does everything we need it to do. If I were to suggest an area...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

PowerShare is easy to use. It is relatively easy to set up a new channel or add a new group. It is...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

We can do things with people who aren't on the PowerShare network relatively easily. That is nice. I...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

PowerShare is really easy to use for both the person sending and the person receiving. We have...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Recently we were supposed to be doing an upgrade and had everything planned out, however, right...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

We are trying to use PowerShare more on a patient level and they have some wonky workflows. For...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

I would recommend PowerShare to anybody. It is great to have the ability to send our images anywhere...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

PowerShare needs additional integrations, interoperability, and a diagnostic approach from the...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

PowerShare is pretty painless now, and Nuance does well at meeting our needs.

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I like PowerShare. I don’t have too many issues with the application.

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

I sometimes have issues with being able to send things to PowerShare. PowerShare has issues with our...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Nuance is good about keeping their promises. There are people from the vendor's organization who...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Sometimes Nuance’s support team is a little slow in getting back to me, and sometimes I have to call...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

If there are instances of downtime or anything like that, Nuance is good about sending out an email....

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

Nuance’s product has been fantastic. The vendor's support has improved over the years, but as far as...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

Nuance delivers new technology that meets our needs, and the product meets our needs very well. We...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

We have not really experienced any problems with it, and the few times we have had to reach out to...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

When I have issues with PowerShare, I contact Nuance directly, and they respond very quickly. I can...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

I would have liked things to go slower as people were setting up PowerShare. It would have been nice...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

The training for PowerShare was a little bit easier because it was all online. Nuance worked with us...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Even after having the system for a while, I don't understand what other physicians are viewing when...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

We think everybody should have PowerShare. It is nice that it is available across the whole country,...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We use PowerShare daily and find it easy to use. We don’t even know when upgrades are happening...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The navigation for new users could be improved by creating additional menus on the side to help them...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Nuance’s support is good. The system has a banner at the bottom that alerts us if the vendor is...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Our previous salespeople were more involved than the ones we currently have.

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost

Some of the implementations require an extra cost, so we still need to do some functions separately....

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Interfacing and Integration

We are fortunate that PowerShare has saturated our area, so we are able to share images with anyone...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost

The costs for PowerShare are a bit steep. But we don’t have any surprises; we are aware of the...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

I would definitely go with PowerShare again. With the upload link that they have now, there is an...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost

Nuance does everything very well. In PowerShare, we are only a spoke on a wheel; being a hub is...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

I like the ease of routing images directly to our PACS product through the rules-based engine in PowerShare....

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Nuance could do better by being more proactive and more directly involved with our systems...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The product is reasonably intuitive, but I wish setting up guest accounts were easier. It would also...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

PowerShare is great. Several other systems have a method of sharing similar to PowerShare's method,...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I like that we can just issue logins to people. My one gripe with the program is that we can’t...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

I want to be able to give the patients the ability to sign up a little more easily. We tend to run...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Nuance's support is great. We have recurring meetings with the vendor. They just call and always...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Lessons Learned

If I were talking to a peer, I would say that Nuance is really trying to make an effort to reduce...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

The reason I like PowerShare over the other platforms is the free account is so easy to set up, so...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

Nuance has kept their promises. The only thing that is lacking is that they need to improve how...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

Nuance has trained internally at our facility, and they have done a really good job with that, and...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Over the years, we gave Nuance feedback on how hard their uploader tool was to use, and they...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost

Before we had PowerShare, there were CDs, and that was horrible. Patient care was being delayed...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

I hope that my satisfaction only goes up in the next year with Nuance. I am very optimistic about...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

Nuance was bought by Microsoft, so I don't really know where my satisfaction will be next year, but...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost

I don't get nickel-and-dimed by Nuance. I have never paid extra for anything, unless there is...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

PowerShare needs to be more patient-centric. It is more of an institution-based system than a...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I like the vendor because they are forward thinking with networking. Anytime they have the...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Whenever I call Nuance for support, I get a solution relatively quickly. When Nuance managed some of...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

I do not have any complaints about Nuance. They update our accelerator and let us know when the...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

I would like to have an easy method of ad hoc sharing with the physicians within PowerShare.

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Nuance has come to the table with some report distribution products, which have been very good for us....

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We use PowerShare primarily for exchanging imaging. The solution has actually helped us to get in...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

We can reach out to the support staff if we have any questions. We have to stay on top of things...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

PowerShare allows us to check on our site to see whether we have received an image or not. We know...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

PowerShare lacks some features that we would like, such as the ability to process PDFs. I know that...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Nuance doesn't nickel-and-dime us at all, and they are always working to get us more contacts. They...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

We are moving away from PowerShare primarily because of cost. There are fees for bringing on new...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

I would like to see more universal sharing options in the system. However, I know that that is not...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

I want Nuance to increase the amount of training given initially and every time there is a change. I...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

I really like Nuance's customer service. The vendor's people are willing to work with us. If the...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

PowerShare requires a lot of manual intervention. I wish it was integrated with our PACS.

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Nuance has taken the idea of what the product needs to do and broken things down to the basics. They...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

PowerShare has a web viewer, so we can view the images to make sure everything was uploaded. We...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

I highly recommend PowerShare. It is a great tool that allows us to be able to share images almost...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I would love PowerShare's user interface to be enhanced. The ability to manage image sharing needs...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

Site-to-site sharing is great with PowerShare. The product has reduced the need for CDs to send...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

PowerShare is very easy to use. Nuance has added some new features and add-ons in the last few...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

PowerShare is a good system for image sharing. If I have an urgent issue, then I can call the...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Nuance does a really good job of notifying us about issues before we even realize something is wrong....

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

PowerShare sometimes has an outage, and we have no idea that there is an outage until we go to share...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I have a regular meeting with one of the associates at Nuance. I don't get to talk to the vendor's...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

PowerShare is a good, solid product. It is one of the top electronic sharing platforms.

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

If I had my pick, I would choose a couple of areas in which Nuance could be more redundant....

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Lessons Learned

Our contract is structured with Nuance based on the number of images we share. If we exceed that...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

For continuity of care as it relates to patients, we can share images with patients using...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

Our installation of PowerShare was smooth. Nuance did everything that they promised that they would...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

PowerShare is a little confusing, and it could be more user friendly. It takes a lot of clicks for...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Sometimes, if we need to get in touch with the salesperson or the person who is assigned to us, it...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

I don't know whether I would buy PowerShare again. The vendor stays behind in delivering new...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

We meet with Nuance’s leadership team on a regular basis.

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

PowerShare is a really straightforward product. If people are in the product and using it all of the...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Nuance is very quick to respond when we need help or have issues.

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Future Outlook

Nuance was just purchased by Microsoft; I have some concerns with that because I have worked with...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

PowerShare does what it does very well, but there are a few tweaks that Nuance could make that would...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

PowerShare is an excellent product that works very well. I really like it.

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Sales and Contracting

Nuance does a great job of keeping their promises and charging fairly. Nuance is on top of things,...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Using PowerShare is seamless. We can send things directly from our PACS. I haven't had any issues...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Several facilities like us connect through PowerShare, and that connection helps us keep from...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

PowerShare makes it easy for us to transfer images between facilities. Being a specialty hospital,...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

I wish Nuance provided some quick videos or something like that for training. And the service team...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Nuance could put a little more functionality into their application. We are choosing to use another...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Nuance is really good with their support, and Nuance is pretty good at delivering on what they promise....

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Nuance is really good. We call them, and they usually get things fixed right away.

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Interfacing and Integration

Nuance has only given me an issue one time. The system seems to work well when it comes to interoperability....

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

It is very easy to share images between health systems or institutions, and that is beneficial to...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost

The Nuance product is very reasonably priced. It is a steal. I never hear from Nuance, but I don't...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The system works well. I never thought I would see the day when everyone would go to voice...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

We did a little update on the system, and the vendor jumped right in. They were excellent.

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Nuance hasn't been the easiest vendor to work with from a support perspective. Every time we get...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

I am really satisfied with PowerShare. The product is pleasantly surprising. I wish the system were...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost

Nuance doesn't nickel-and-dime us. We can do anything we want, but we are charged per study that is...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We have had some significant issues with the system not supporting certain types of imaging. We...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

PowerShare is a good product. We do experience a lot of unexpected, unplanned downtimes with the...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Nuance is a good partner to our organization. They are very expensive for what they are, but we have...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

PowerShare has been a nice option for us to share with our referring community and our patients. It...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The product lives up to what the vendor advertised it to be and does what they claimed it would do....

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

When I talk to the vendor, they are very responsive. The changes and modifications that the vendor...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Future Outlook

We foresee staying with PowerShare in the future just because of the ease of use of the product and...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Most of PowerShare's reporting structure is click oriented. Our physicians can add things to the...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We have created very powerful workflows using PowerShare. Other entities are able to query through...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Exchanging images is very simple because Nuance helped us to create channels. We created the...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

There are some little things in PowerShare that I would love to be improved. There is a lot of...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Nuance has a client success person who is my single point of contact for connecting with Nuance....

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Nuance keeps the majority of their promises. Getting things done sometimes takes time. The vendor's...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

Nuance’s training is online. They answer all our questions, but the training is not very deep.

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

We don't really have to do anything. If we need to update or replace our internal server, I just...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost

My hot button with PowerShare is it is a cloud-based application. For years, HHS has strongly...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Nuance definitely seems reactive. Most of their work is driven by growth, market share, and new...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Nuance’s organization and structure are great. Meetings with them are scheduled, and we have a...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

PowerShare could possibly perform better if it didn’t have to be directly connected to a server....

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

PowerShare has been a pretty good solution. The vendor reaches out to their customers well. If we...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

It is easy to import images into PowerShare manually. The system is basic. The more facilities that...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

We are looking forward to using the workflows that we can utilize PowerShare with. PowerShare can do...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

One of the big problems that we see with PowerShare is that our customers that are using the product...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

PowerShare can do a lot of things, but the organization needs to have full access to what the vendor...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

The training from the vendor is minimal; there just really isn't much training.

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

A lot of people use PowerShare already. That has made it easy for us to share images across the...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

ROI / Cost

We are pleased with Nuance. PowerShare is reliable and robust. It is a real crowd-pleaser. The...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Future Outlook

I like that the vendor is looking ahead to staff augmentation. Their product line is smart, and they...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

We have been extremely satisfied with the vendor’s service and implementation. I always see alerts...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The product’s proven positive outcome is expedited patient care, which is exactly what we are...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

If Nuance could improve on anything, it would be to increase outreach to robotics teams, ambulatory...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

We love the product. We love that we are connected to other hospitals and facilities. We can send...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We would like the system to handle reports better. It does a great job at transmitting images, but...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The system works like it is supposed to work. We don't have to worry about it too much.

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

We send a lot of images through the system, but we don't get images in. The biggest frustration that...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We will probably continue to use the system, simply because other facilities are using it. I don't...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

The support we get from Nuance is really good. If we have issues, we can reach the support people.

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

We had an instance where we needed some support from the vendor, and it took weeks to get anything...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The system has its quirks, but it is a good system. There is a learning curve to the system, but it...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

I have talked to the vendor executives, and I can get them on a call if I make enough of a fuss.

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF