PowerShare
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Monique Rasband
VP, Imaging, Cardiology & Oncology
KLAS VP, Imaging, Cardiology & Oncology - Monique Rasband
 
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User Commentary

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Manager

PowerShare makes it easy for us to transfer images between facilities. Being a specialty hospital,...

Jun 2022
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Manager

I wish Nuance provided some quick videos or something like that for training. And the service team...

Jun 2022
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Manager

Nuance could put a little more functionality into their application. We are choosing to use another...

Jun 2022
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Manager

Nuance is really good with their support, and Nuance is pretty good at delivering on what they promise....

Jun 2022
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Manager

Nuance is really good. We call them, and they usually get things fixed right away.

Jun 2022
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Analyst/Coordinator

Nuance has only given me an issue one time. The system seems to work well when it comes to interoperability....

Jun 2022
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Manager

It is very easy to share images between health systems or institutions, and that is beneficial to...

Jun 2022
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Manager

The Nuance product is very reasonably priced. It is a steal. I never hear from Nuance, but I don't...

Jun 2022
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Manager

The system works well. I never thought I would see the day when everyone would go to voice...

Jun 2022
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Manager

We did a little update on the system, and the vendor jumped right in. They were excellent.

Jun 2022
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Manager

Nuance hasn't been the easiest vendor to work with from a support perspective. Every time we get...

Jun 2022
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Manager

I am really satisfied with PowerShare. The product is pleasantly surprising. I wish the system were...

Jun 2022
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Manager

Nuance doesn't nickel-and-dime us. We can do anything we want, but we are charged per study that is...

Jun 2022
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Manager

We have had some significant issues with the system not supporting certain types of imaging. We...

Jun 2022
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Analyst/Coordinator

PowerShare is a good product. We do experience a lot of unexpected, unplanned downtimes with the...

Jun 2022
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Analyst/Coordinator

Nuance is a good partner to our organization. They are very expensive for what they are, but we have...

Jun 2022
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Manager

PowerShare has been a nice option for us to share with our referring community and our patients. It...

Jun 2022
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Manager

The product lives up to what the vendor advertised it to be and does what they claimed it would do....

Jun 2022
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Analyst/Coordinator

When I talk to the vendor, they are very responsive. The changes and modifications that the vendor...

Jun 2022
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Analyst/Coordinator

We foresee staying with PowerShare in the future just because of the ease of use of the product and...

Jun 2022
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Director

Most of PowerShare's reporting structure is click oriented. Our physicians can add things to the...

Jun 2022
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Manager

We have created very powerful workflows using PowerShare. Other entities are able to query through...

Jun 2022
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Manager

Exchanging images is very simple because Nuance helped us to create channels. We created the...

Jun 2022
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Manager

There are some little things in PowerShare that I would love to be improved. There is a lot of...

Jun 2022
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Manager

Nuance has a client success person who is my single point of contact for connecting with Nuance....

Jun 2022
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Manager

Nuance keeps the majority of their promises. Getting things done sometimes takes time. The vendor's...

Jun 2022
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Manager

Nuance’s training is online. They answer all our questions, but the training is not very deep.

Jun 2022
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Analyst/Coordinator

We don't really have to do anything. If we need to update or replace our internal server, I just...

Jun 2022
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Manager

My hot button with PowerShare is it is a cloud-based application. For years, HHS has strongly...

Jun 2022
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Manager

Nuance definitely seems reactive. Most of their work is driven by growth, market share, and new...

Jun 2022
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Manager

Nuance’s organization and structure are great. Meetings with them are scheduled, and we have a...

Jun 2022
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Manager

PowerShare could possibly perform better if it didn’t have to be directly connected to a server....

Jun 2022
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Analyst/Coordinator

PowerShare has been a pretty good solution. The vendor reaches out to their customers well. If we...

Jun 2022
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Analyst/Coordinator

It is easy to import images into PowerShare manually. The system is basic. The more facilities that...

Jun 2022
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Manager

We are looking forward to using the workflows that we can utilize PowerShare with. PowerShare can do...

Jun 2022
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Manager

One of the big problems that we see with PowerShare is that our customers that are using the product...

Jun 2022
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Manager

PowerShare can do a lot of things, but the organization needs to have full access to what the vendor...

Jun 2022
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Manager

The training from the vendor is minimal; there just really isn't much training.

May 2022
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Manager

A lot of people use PowerShare already. That has made it easy for us to share images across the...

May 2022
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CTO

We are pleased with Nuance. PowerShare is reliable and robust. It is a real crowd-pleaser. The...

May 2022
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CTO

I like that the vendor is looking ahead to staff augmentation. Their product line is smart, and they...

May 2022
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Analyst/Coordinator

We have been extremely satisfied with the vendor’s service and implementation. I always see alerts...

May 2022
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Analyst/Coordinator

The product’s proven positive outcome is expedited patient care, which is exactly what we are...

May 2022
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Analyst/Coordinator

If Nuance could improve on anything, it would be to increase outreach to robotics teams, ambulatory...

May 2022
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Manager

We love the product. We love that we are connected to other hospitals and facilities. We can send...

May 2022
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Manager

We would like the system to handle reports better. It does a great job at transmitting images, but...

May 2022
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Director

The system works like it is supposed to work. We don't have to worry about it too much.

Apr 2022
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Director

We send a lot of images through the system, but we don't get images in. The biggest frustration that...

Apr 2022
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Director

We will probably continue to use the system, simply because other facilities are using it. I don't...

Apr 2022
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Director

The support we get from Nuance is really good. If we have issues, we can reach the support people.

Apr 2022
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Director

We had an instance where we needed some support from the vendor, and it took weeks to get anything...

Apr 2022
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Analyst/Coordinator

The system has its quirks, but it is a good system. There is a learning curve to the system, but it...

Apr 2022
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Analyst/Coordinator

I have talked to the vendor executives, and I can get them on a call if I make enough of a fuss.

Apr 2022
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Director

PowerShare is very good, and the vendor is very responsive. I like their customer outreach. We meet...

Mar 2022
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Director

I like the system's reliability and ease of use. We train a few people on the system, and once they...

Mar 2022
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Director

We still have PowerShare, and one of the main reasons for that is timing. COVID-19 has slowed down...

Mar 2022
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Director

One thing I see from Nuance that frustrates me is their siloed approach. Their mentality seems to be...

Mar 2022
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Manager

We mainly use the system for receiving. Anything we get in the system is automatically routed into...

Feb 2022
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Manager

I haven’t had any issues with the system at all. It is very fast. From what I can see, it is more...

Feb 2022
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Director

PowerShare is a good product. We use it for sending and receiving images, and it is doing what it is...

Feb 2022
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Director

We have calls with the vendor on a regular basis just to discuss whether we are having any issues....

Feb 2022
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Director

PowerShare is doing what I want it to do, except my reports are not going into it. If we get an...

Feb 2022
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Analyst/Coordinator

Our clerical staff uses the product a lot, and they say PowerShare is fairly easy to use.

Feb 2022
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Analyst/Coordinator

We are trying to move away from physical media. We have a lot of patients or doctor's offices that...

Feb 2022
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Analyst/Coordinator

Nuance bills based on volume. We get an annual bill, and then at the end of the year, they evaluate...

Feb 2022
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Analyst/Coordinator

Transferring files with PowerShare is a little slow because of the encryption that the software...

Feb 2022
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Manager

PowerShare has been great. Our contact is super responsive. We have got a project going for file...

Feb 2022
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Manager

Doctors who use PowerShare heavily really appreciate the product. They especially like the product...

Feb 2022
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Manager

PowerShare's strengths are that it is extremely easy to use and that the connections with other...

Feb 2022
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Manager

The support is really good. I have a person I can text 24/7 if I have a problem. That person...

Feb 2022
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Manager

I am always a little leery of the support because Nuance just got bought out by Microsoft, and that...

Feb 2022
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Manager

The IS side never complains. Nuance is easy to work with. They are very accommodating when it comes...

Jan 2022
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Manager

In the last year, Nuance has really stepped up. They have tried very hard to improve, and they are...

Jan 2022
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Manager

If we have a suggestion for a change, it has to go in a bucket, and Nuance rates whatever shakes...

Jan 2022
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Manager

Nuance's support is not great, and it has stayed the same and been a struggle. Communication is the...

Jan 2022
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Director

We feel like we get everything that the vendor promises us. PowerShare basically allows us to...

Jan 2022
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Director

PowerShare's ease of use depends on the end user. The biggest gap that we have in the system is with...

Jan 2022
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Director

I haven't heard about any issues with Nuance's support. We receive good support from their 24/7 call...

Jan 2022
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Director

PowerShare definitely helps us to drive outcomes. It gives us the ability to see historical data and...

Jan 2022
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Manager

Nuance's problem is that they don't have a big-enough support team. That is what Nuance has told me...

Jan 2022
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Manager

In the past year, Nuance has reached out to us to try to make sure that we are happy with the...

Jan 2022
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Manager

Nuance's updates are very organized. They are like clockwork. We don't have to worry about the...

Jan 2022
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VP/Other Executive

Nuance was purchased by Microsoft. I used to work directly with a wonderful high-level employee, but...

Jan 2022
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VP/Other Executive

I would like the file transfer process to be a little easier and faster. The process takes about 10...

Jan 2022
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Director

We have been told by multiple people that PowerShare is very overpriced.

Jan 2022
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Director

We have been very happy with PowerShare. It fits our needs. Most of the facilities that we associate...

Jan 2022
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Manager

We use PowerShare as a backup system in case our regular system goes down. We don’t use all...

Jan 2022
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Manager

Whenever I talk to our representative, they are always responsive. Nuance reaches out, so if we have...

Jan 2022
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Manager

My feedback for Nuance's upper management would be to get a better scope at the beginning because...

Jan 2022
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Manager

PowerShare is used widely in our region, so it is easy for us to use it to connect with our...

Jan 2022
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Manager

We have had some minor issues with account creation in the system. There are some features and...

Jan 2022
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Manager

Nuance needs to do some development. I would like to see them create a cloud for patients to share...

Jan 2022
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Manager

Nuance does not notify us when there are downtimes. We have to go to Nuance's webpage to find out....

Jan 2022
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Manager

The market is changing, and Nuance is feeling a lot of pressure from outside vendors. If Nuance...

Jan 2022
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Manager

For PowerShare, the billing is volume based. We do set up new interfaces that Nuance doesn't charge...

Jan 2022
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Manager

Nuance has automated online help for PowerShare.

Jan 2022
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CTO

PowerShare is a fantastic platform for sharing studies. The system works fine, but the real...

Jan 2022
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Manager

We have a regular check-in with Nuance where they tell us about new things that have been...

Dec 2021
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Manager

The biggest thing that we like about the solution is its ease of use. It is also easy for us to...

Dec 2021
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Manager

The vendor's service and support are some of their biggest perks. Outside of restarting an...

Dec 2021
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Manager

PowerShare is much faster than our previous system was. With PowerShare, our patients are able to...

Dec 2021
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Manager

I have had good experiences with Nuance. Our account manager is very good about watching things. We...

Dec 2021
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Manager

When we offer to read for a facility, we can transfer studies via the cloud wherever a facility...

Dec 2021
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Manager

Nuance has good training because they offer a lot of online webinars. Nuance has a webinar almost...

Dec 2021
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Director

PowerShare has been a very solid platform for us from a sharing perspective. There have been no...

Dec 2021
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Manager

PowerShare is easy to use, and it is a good solution for inside and outside image exchange. We don't...

Nov 2021
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Manager

The price of PowerShare is so expensive. While the solution is solid, we have a hard time swallowing...

Nov 2021
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Manager

PowerShare’s technical support is mediocre. We don't have a lot of issues with the platform being...

Nov 2021
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Manager

At the time we went live, I am not sure there were as many mature options that are out there now. We...

Nov 2021
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Manager

The last time we upgraded PowerShare, there were a lot of challenges in coordination, and then...

Nov 2021
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Manager

We like that they have a position called a customer liaison. We have partnered with that individual...

Nov 2021
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Manager

We are hopeful that in the next 12 months, Nuance might improve some things. I think they have an...

Nov 2021
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Manager

We love PowerShare. Nuance keeps their promises. We had a meeting recently where we discussed some...

Oct 2021
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Manager

The training for PowerShare was not great. No one actually came here to train us, and we did a...

Oct 2021
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Manager

We are going to continue with PowerShare. It has been a pretty solid solution, and it is very...

Oct 2021
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Manager

Some sites don't use PowerShare, and it can sometimes be a struggle for us to send images back and...

Oct 2021
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Manager

Nuance is doing a great job. They are putting forward a lot of new technology, and that is exciting....

Oct 2021
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Manager

PowerShare has great support. During downtime, there is a support page we can log on to and see what...

Oct 2021
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Manager

PowerShare requires a little more support. Sometimes when the product goes down, the images are not...

Oct 2021
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Manager

PowerShare has saved us from burning or importing discs. It takes a lot of work for a technologist...

Oct 2021
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Manager

The vendor does great with enhancements. When I meet with our PowerShare support person, they are...

Oct 2021
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Manager

PowerShare is an exceptional product. I consider it to be a state-of-the-art solution. The vendor's...

Oct 2021
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Manager

PowerShare has been solid. We have been really happy with the way Nuance has taken care of us and...

Sep 2021
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Manager

PowerShare is not very intuitive. I am not a fan of the product because it does have a lot of little...

Sep 2021
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Manager

PowerShare does have great support. The support team is awesome. They are always very well educated....

Sep 2021
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Manager

PowerShare is very simple to use. We have it built in with our PACS, and we never have any issues...

Sep 2021
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Manager

In the search bar, we usually have trouble finding a name unless we just type the last name. If we...

Sep 2021
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Manager

I like that we have the ability to share images instantly with any user. But that is typical for...

Sep 2021
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Manager

All of our training has been really good. Anytime that we have had any issues with something that we...

Sep 2021
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Manager

Overall, the vendor is very good. Their support is usually Johnny-on-the-spot. I have never had to...

Sep 2021
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Manager

On the administrative side of things, the software could be a little more intuitive. The software is...

Sep 2021
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Manager

We use PowerShare multiple times a day. It is very helpful for us to be able to send and receive...

Sep 2021
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Manager

When we get a request from somebody, it would be nice if we could go to the messages section and...

Sep 2021
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Manager

We have been so impressed with our account manager. They are very valuable. We do not really have...

Aug 2021
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Manager

The support is hard to rate because it is inconsistent and a mixed bag. The support is slow, and we...

Aug 2021
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Manager

We really love PowerShare, and it is very easy for us to use, but it is not easy for patients....

Aug 2021
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Manager

The training from Nuance is excellent. The last training I did was remote, but I have also been...

Aug 2021
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Manager

We are a big user of PowerShare. It is popular in our area, so we use it as both a hub and a spoke,...

Aug 2021
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Analyst/Coordinator

PowerShare is awesome. The best thing about it has been the vendor's customer service. That has been...

Aug 2021
||
(0)
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Analyst/Coordinator

PowerShare is very easy to use and set up. The vendor's support for new destinations and...

Aug 2021
||
(0)
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Analyst/Coordinator

Nuance makes it very easy to share things with other facilities. There are a lot of facilities that...

Aug 2021
||
(0)
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Analyst/Coordinator

The only pain points that I have had with the system have been related to the transfer syntax of the...

Aug 2021
||
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Manager

The system is part of our long-term plans. I don't know whether that will change as technology...

Aug 2021
||
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Analyst/Coordinator

Nuance is good about letting us know what is coming, what they are doing, and why they are doing it....

Aug 2021
||
(0)
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Analyst/Coordinator

I never have anything bad to say about PowerShare because it is flawless. There are rarely any...

Aug 2021
||
(0)
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Manager

We have regular calls with the executives, so I would say that the executive involvement is high.

Aug 2021
||
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Analyst/Coordinator

PowerShare is easy to use. It seems like the industry standard, so we can be in contact with more...

Aug 2021
||
(0)
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Analyst/Coordinator

We have always received good support from Nuance. They seem to retain their employees; we have...

Aug 2021
||
(0)
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Analyst/Coordinator

PowerShare is integrated with our EMR, so that makes it pretty good for hooking up with hospitals...

Aug 2021
||
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Analyst/Coordinator

There are a couple of things that PowerShare isn’t doing for us. We are getting a new product that...

Aug 2021
||
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Manager

As I hear about Microsoft buying Nuance, I am curious about what will happen. Right now, it is a...

Aug 2021
||
(0)
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Manager

I would like to see Nuance improve their support for nontraditional image types. That could be...

Aug 2021
||
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Manager

PowerShare integrates really well with our other systems. It is moderately easy to transmit studies...

Aug 2021
||
(0)
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Nurse

Image sharing is always a challenge for us. Every site has their own version that they want us to...

Aug 2021
||
(0)
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Nurse

If someone wants to receive images, then we can easily go in to the system and upload those images...

Aug 2021
||
(0)
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Nurse

We have had issues when people have tried to change their passwords in PowerShare. That is a...

Aug 2021
||
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VP/Other Executive

Nuance tends to throw their weight around because of how big they are. That can be annoying....

Jul 2021
||
(0)
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Director

PowerShare has worked really well for us. We can sign up a new facility really quickly just by...

Jul 2021
||
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Director

One of our departments uses PowerShare quite a bit, and it has been very beneficial there. We are...

Jul 2021
||
(0)
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Director

We are always on the current version because the system is cloud based. Because of that, there is no...

Jul 2021
||
(0)
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Director

In terms of receiving our money's worth, PowerShare lacks some functionality that I could get from...

Jul 2021
||
(0)
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Director

One major functionality flaw in PowerShare is that it doesn't have the ability to process PDFs that...

Jul 2021
||
(0)
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Director

PowerShare has a lot of functionality that we can use, and the system has been great. We can receive...

Jul 2021
||
(0)
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Director

The support person that Nuance assigned to us is Johnny-on-the-spot all the time. They are always...

Jul 2021
||
(0)
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Director

My entire team uses PowerShare a lot. We manage a lot of image transfers, and it seems like my team...

Jul 2021
||
(0)
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CIO

PowerShare does a good job for us. Particular studies have trouble being sent through the system....

Jul 2021
||
(0)
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CIO

We are happy. We use PowerShare more than we expected, and that has added to the cost more than I...

Jul 2021
||
(0)
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CIO

We have had to roll back a few upgrades that have been done to PowerShare.

Jul 2021
||
(0)
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Manager

We have a success representative that we meet with every month to discuss the details of PowerShare....

Jul 2021
||
(0)
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Manager

We have excellent administrative tools in PowerShare. We have flexibility with user accounts,...

Jul 2021
||
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