PowerShare Commentary
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Subject Expert
Monique Rasband
Global VP of Imaging & Oncology
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User Commentary
Loyalty
Our radiologists hate PowerShare. They want to move to another vendor's solution. Things change over...
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Operations
We installed PowerShare, and we didn't get any official training. We set it up, got it working, and...
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Loyalty, Value
I would buy PowerShare again because Microsoft has such a market footprint. We have increased our...
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Loyalty, Product
I would buy PowerShare again because Microsoft has a big market share and a much bigger presence...
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Relationship
Our partnership with Microsoft is growing because we are growing, and they have been able to help us...
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Relationship, Product, Value
With PowerShare, we are reliant on the people we are trying to get in contact with, so the system...
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Operations
Microsoft could make their system a bit more intuitive and have better self-support tools available....
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Product, Value
PowerShare's biggest strengths are ease of rollout, ease of use, and the fact that we can transfer...
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Relationship
One thing Microsoft does really well is assign us a knowledgeable customer service representative. A...
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Relationship, Product
The piece of integration between PowerShare and our local PACS is called an accelerator. The...
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Value
I have recommended PowerShare multiple times. PowerShare is not very expensive.
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Product
Retrieving images with PowerShare is pretty simple because there is a direct link to our PACS. We...
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Product, Value
I like that PowerShare syncs with our database to automatically upload reports. Before that, we had...
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Product
I wish it were a little easier to do ad hoc users with PowerShare. This would be for one-off doctors...
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Relationship
When the vendor was Nuance, they kept their promises, but now that the vendor is Microsoft, they...
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Value
Microsoft, for the most part, doesn’t nickel-and-dime. They are pretty up-front with pricing, even...
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Operations
Microsoft doesn't do training. They basically only do online courses and stuff that the radiologists...
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Loyalty, Product
For pure PowerShare, the product rates very high, but we implemented Microsoft's automatic order...
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Loyalty
I'm not a fan of PowerShare, but we are planning to move ahead with it instead of using the other...
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Loyalty, Value
PowerShare is very good and effective at what it does, but as our volumes go up, Microsoft’s prices...
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Relationship, Product, Value
PowerShare is easy and fast. It seems to be up 99.9% of the time. Most of the time, when we call...
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Operations, Product
PowerShare has actually been pretty good. We haven't had a whole bunch of issues with it. We got...
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Product
Microsoft is just doing their job with PowerShare; they are not really proactively making any huge...
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Product
We would like PowerShare to have a way for patients to use a QR code or an email link to advance how...
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Relationship, Product, Value
PowerShare has helped out tremendously with getting images. Anytime Microsoft makes changes to...
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Relationship, Product
Microsoft has an online portal. They have notifications, and we can add updates when big things...
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Relationship
Depending on what we need, how involved the support people are, and how well they solve problems, we...
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Operations, Product
PowerShare doesn't require that much training, but Microsoft has all the materials available with...
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Product
The system has a lot of stuff. It has options, but the piece used for image sharing with patients...
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Product
The system is an intricate part on top of what we do. When it isn’t available, that is a big disaster....
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Relationship
Whether the vendor keeps promises depends on who we work with. We haven’t had problems with...
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Relationship
The support we get depends on who we get on the phone. Sometimes it is really good. Sometimes it may...
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Operations, Value
Microsoft is late on their upgrades, and they don't hold to their timelines. The vendor isn't...
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Product
PowerShare is very intuitive. It also has a built-in help menu that is really helpful for people to...
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Relationship
Microsoft has been really proactive with getting new features and making PowerShare really easy for...
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Operations
PowerShare has expanded and has been a great tool set for us. Nuance does a really good job with...
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Operations, Product
We have run into some struggles with the system's ease of use. Some of the system's user interfaces...
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Relationship
Nuance’s support staff is pretty great. When we call them with an issue, they answer right away, and...
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Product, Value
I like that PowerShare is easy. We can allow any of our medical staff members to have access, and...
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Relationship
Nuance’s support team is small, so they can't get back to us as fast as I would like. We get support...
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Product, Value
Overall, we are very pleased with PowerShare. It is very intuitive and meets our needs in the image...
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Relationship, Product
Nuance is really good at updating the PowerShare main website with the new things coming. They are...
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Product, Value
Exchanging images through PowerShare is much more convenient and cost-effective because we aren't...
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Relationship, Operations
The initial training was very good. Nuance’s support team is very responsive. If I had questions,...
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Product
I find that PowerShare is much more user-friendly than other image exchange solutions. Some of my...
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Operations, Product
Most end users do just fine with PowerShare. I think it is just that they aren't used to it, and the...
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Relationship
We don’t have as much contact with Nuance as we do with our other vendors, but Nuance emails us, and...
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Product, Value
I like that Nuance makes it easy to communicate and coordinate with other providers. The vendor...
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Product
We don't ask much of Nuance; we just ask that PowerShare runs and doesn't go down. The vendor seems...
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Relationship, Value
The product continues to prove its value in supporting our company's objectives to one day reduce,...
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Relationship
We have been very satisfied with the product and the support we have received from the vendor.
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Loyalty, Relationship
We bought some optional add-ons, and we have had a lot of problems and been let down with several of...
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Product, Value
To improve Nuance’s system’s product quality, their ability to handle large studies needs to get...
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Product
We are very happy with PowerShare.
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Relationship, Product
We know PowerShare, and we can support it and our customers. Nuance doesn't really offer new...
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Loyalty, Product
I don't think that the vendor's cloud is going to get much better in a year. I would love for it to...
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Relationship
We have a representative from Nuance. That individual is really good. Nuance's support people are...
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Product
PowerShare is sometimes a little difficult for new users to get into, but it isn't like they don't...
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Loyalty
We don't have any plans with the system right now because we are moving away from it. That isn't...
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Loyalty
We have been looking at PowerScribe One for a few years. The vendor has added more of their à la...
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Relationship
Nuance's executives have been fantastic for our organization.
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Product
The biggest advantage of PowerShare is its ability to connect with facilities that we normally...
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Product
We are still on the same platform we have been on forever. There has been no upgrade. I would like...
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Operations
If an organization wants to spend thousands of dollars and fly to Florida to go through Nuance's...
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Culture, Relationship
Nuance is just a behemoth company like Microsoft. Now they are owned by Microsoft, so things are...
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Relationship
Nuance isn't very responsive with PowerShare. Their biggest problem is their basic approach to...
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Value
Microsoft will charge us for whatever they can. And when we pay Microsoft their money, they are very...
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Relationship, Product
PowerShare is just a web product, so Nuance does upgrades very well; we very rarely have issues with...
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Relationship
We have a pretty good support team with Nuance. I would recommend PowerShare.
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Relationship
Nuance's support team is always available to assist with unique workflows or connections with other...
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Relationship, Product
PowerShare is a great product. Our Nuance representative supports the product really well for us.
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Relationship
Nuance’s team is very hard to work with; I have tried to get someone else to help us try to go...
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Relationship
We had an amazing representative from Nuance in the beginning who did everything for us. Things went...
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Product
I wouldn't buy PowerShare again. It is super easy to use, but sometimes it works, and sometimes it...
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Relationship, Product
When I have an issue with PowerShare and report it to Nuance, I see those things get changed. When I...
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Relationship
Nuance is very helpful in bringing on new locations. That is part of their presented value...
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Product
What could be improved with PowerShare is probably beyond what Nuance has control over. The whole...
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Product, Value
PowerShare helps a lot. We are not using CDs as much. We are able to transfer and receive images...
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Loyalty, Relationship
Nuance is really working on their interoperability. They have a lot of new features and...
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Product
PowerShare works as expected and as we want it to. We don't have all the bells and whistles, but it...
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Relationship
The support is really good. If we need to add a site, Nuance is quick to help us accomplish that. We...
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Relationship
The support is kind of shaky. It isn't easy to get ahold of the support team, and when we do, they...
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Culture, Product, Value
The ease of use is good. We can view images, and it is pretty easy to share images with another...
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Operations
In terms of training, the vendor doesn’t check in enough. The system is not hard to use, but I would...
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Relationship
What Nuance is doing, they do well. We are a big organization, so having the ability to connect to...
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Loyalty, Product
With PowerShare, there isn't a good way for patients to get their own images. The system is too...
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Relationship, Value
Nuance is great; I have worked with them for several years now. They have done a lot for us. Nuance...
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Operations
Training technologists on the workflows in PowerShare is pretty straightforward. There is really not...
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Relationship
Every time we call Nuance, we work with our main representative, and if they can’t answer our...
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Value
Nuance charges us for everything that we do. However, I have never worked with a vendor that I...
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Product
PowerShare's ease of use is a strength and a selling point. PowerShare is a cloud-based solution, so...
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Product
Nuance still hasn't added any ability to import PDF files into the system. Everything has to be a...
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Relationship, Operations
Since Nuance purchased the solution, it has become a little more cumbersome to work with them on...
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Product
PowerShare offers a solid platform for medical image sharing, but there are a couple of areas where...
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Product, Value
PowerShare excels at efficiently delivering diagnostic-quality DICOM imaging studies to physicians...
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Product
PowerShare is pretty good with integration.
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Value
The hard thing about PowerShare is that it is just a necessity. Everybody uses it. I think it is way...
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Relationship
I don't think I have ever met an executive from Nuance. I don't know that Nuance has ever called me...
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Loyalty, Product
I haven't seen any upgrades for PowerShare except for the ones Nuance has talked about. I think they...
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Loyalty, Operations
Nuance has been really good. Everything is working well with them. Our implementation went well, and...
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Loyalty, Product
In our area, a lot of people are using PowerShare. We actually enjoyed using our previous product,...
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Loyalty
I would love to not be on PowerShare, but some organizations that we work with and we want to share...
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Product
With Nuance, we could probably always ask for something when it comes to functionality, but the...
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Product, Value
I really enjoy the size of the network in PowerShare. That has opened a lot of doors for us....
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Loyalty, Product
The vendor could focus more on ad hoc sharing with providers or patients. We are starting to dip our...
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Value
I think we get a lot of value out of the system, but it is costly. Since it is the de facto standard...
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Relationship
Since Nuance was acquired by Microsoft, I haven't seen any negative changes. Maybe there is even...
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Product
The system is relatively easy to use. In our region, it has kind of become the standard. The larger...
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Culture, Relationship
When we call Nuance, somebody answers the phone, and we give them the whole story. After we have...
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Loyalty
PowerShare is part of our long-term plans because it is pretty much the best in its class. There are...
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Relationship
The last couple of times we have done any upgrades with Nuance, they have been a little shaky. I...
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Relationship
As a company, Nuance seems to take quite a long time to finish any customization or any projects...
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Value
PowerShare is not expensive. It just takes time and setup, so I’m satisfied with the value we...
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Relationship
Nuance has been pretty good at their support. We have even had Nuance's representatives come...
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Product
We like the product. Nuance is pretty solid, and I have recommended them.
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Product
PowerShare does exactly what we expect it to do, so we have no complaints about it.
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Operations
There is minimal training for PowerShare. Nuance sends out training emails, amid all their other...
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Product
As far as the product goes, this has been a good year. My experience has been pretty even....
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Product
PowerShare has been a very helpful tool for us. Its ability to act as a router from our PACS to...
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Operations
I don't hear from Nuance unless I let them know that something is going on. In addition, I would...
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Operations, Product
PowerShare is just very intuitive. There was no training to show people how to use it. PowerShare is...
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Relationship, Operations, Product
Nuance has technology that we haven't taken advantage of just because it takes time to implement....
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Operations, Product
Nuance was one of the early adopters of a sharing system, and they have been successful in...
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Loyalty
We switched to PowerShare from another solution. The primary driver behind us leaving our previous...
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Relationship
We always get support from Nuance. I like the fact that we have one main contact, so we can contact...
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Loyalty, Product
When we have a lot of studies in PowerShare, we can't decipher the worklist per user group. For...
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Relationship, Operations
We have some projects going on with Nuance right now, and I like the collaboration back and forth...
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Product
PowerShare, from everything I can tell, works fine, and everybody works well within the system. I...
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Relationship
Nuance is not nearly as easy to work with and to get information from as our PACS vendor is. But my...
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Operations
We don't get ongoing training unless we reach out to the vendor for it, but the initial training...
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Product
I wish PowerShare could integrate better with our PACS. There are some customizations that we would...
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Relationship
We have had pain points with the vendor's timeliness and support resolution. There was one period...
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Culture, Relationship, Product
Over the last couple of years, Nuance has worked on Power BI, but that system isn't as powerful and...
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Culture, Relationship, Value
In terms of driving tangible outcomes, Nuance is not what I expected, but they are not any worse...
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Loyalty, Relationship, Product
There is nothing new about PowerShare. Nuance is just continuing forward. I would not buy PowerShare...
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Relationship
I haven't had Nuance say something that they had to backtrack on. So, whatever they do promise, or...
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Relationship
PowerShare's support is a little lacking. Maybe it is because we are a spoke, but sometimes it is...
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Loyalty, Relationship
I assume we will move forward with PowerShare indefinitely. PowerShare’s core competency of...
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Product
There are certain DICOM SOP classes that PowerShare doesn't support. From a technical standpoint,...
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Product
PowerShare just works. We rarely have issues with it. It is very dependable, and it has a lot of...
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Product
PowerShare's interface needs a facelift. It is a little clunky, hard to manage, and out-of-date....
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Operations
Nuance's implementation services are a little better than the services of another of our vendors,...
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Commentary Summary
Comment Type Breakout