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PowerShare Comments
Subject Expert
Commentary Summary
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User Commentary
VP/Other Executive
Relationship
Nuance is too big and seems to get in their own way. They have a good product, and they are a good...
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VP/Other Executive
Service and Support
Nuance's support is good, but it feels like the support people are checking a box to get the problem...
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VP/Other Executive
Functionality and Upgrades
PowerShare is okay. It is up to date when it comes to new technology. I would recommend PowerShare.
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VP/Other Executive
ROI / Cost (care and feeding)
I feel like we get charged quite a bit with Nuance, but at least they provide a service where they...
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VP/Other Executive
Service and Support
When it comes to ongoing support, we just don't have very many problems with PowerShare. The Nuance...
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VP/Other Executive
Functionality and Upgrades
I am still waiting on something for PowerShare when it comes to overall product quality. We have the...
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Manager
Functionality and Upgrades
If somebody needs to receive images, the images might go directly to the receiver's PACS if we have...
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Manager
ROI / Cost (care and feeding)
Our rates are based on volume, and every so often, Nuance does a checkup to see whether we are way...
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Manager
Service and Support
We have no plans to leave the solution. Nuance’s support is very good. The service that Nuance...
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Manager
ROI / Cost (care and feeding)
The main thing we like about PowerShare is the cost. We got the product a long time ago, and we were...
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Manager
Technology
The main improvement we would like to see with Nuance is the speed of their uploads and downloads....
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Manager
Service and Support
Nuance’s support is great. Our customer account representative is awesome and very responsive. That...
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Manager
Other Observations & Comments
The vendor has not asked us for any money, and we don’t have a contract with them.
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Manager
Technology
I would like to see the vendor improve when we share a study to the cloud. We would like to be able...
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Manager
Functionality and Upgrades
I don't have any complaints about PowerShare. It is easy to add new facilities and to share images....
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Manager
Relationship
Nuance is very responsive to our needs.
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Analyst/Coordinator
Functionality and Upgrades
Nuance has recently done some upgrades that have made things easier and better for our staff. The...
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Analyst/Coordinator
Service and Support
Nuance does upgrades on their own, and they are very informative. Nuance is super easy to deal with....
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Analyst/Coordinator
ROI / Cost (care and feeding)
Nuance's product is helping us share images. We can get reports out much faster with Nuance’s...
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Manager
Service and Support
We had to contact the vendor's support not too long ago, and I was impressed with their services and...
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Manager
Functionality and Upgrades
The product works well, and it has been great to have. The workflow has improved recently. It used...
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Manager
Other Observations & Comments
I don’t have any personal interaction with the vendor. They send us emails about things, and there...
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Manager
Functionality and Upgrades
The product is low maintenance, but the speed could be improved. It has already improved, but it is...
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Analyst/Coordinator
Functionality and Upgrades
PowerShare is a great product. It is reliable and stable. The vendor comes out with enhancements...
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Analyst/Coordinator
Other Observations & Comments
The only problem with PowerShare is getting other hospitals to sign onto it and join our network....
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Analyst/Coordinator
Implementation and Training
The product is very easy to use. We have nontechnical, nonclinical people using the application, and...
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Director
Functionality and Upgrades
PowerShare is hosted and is always current with updates. There is still room for improvement, but...
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Analyst/Coordinator
Functionality and Upgrades
The platform works really well with what we have, and Nuance is innovative enough to keep us where...
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Analyst/Coordinator
Functionality and Upgrades
With our older program, we had the ability to mess with the volume and the speed. That was extremely...
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Analyst/Coordinator
Service and Support
With the workflow, we put in a ticket, we get a confirmation that the ticket was received, and then...
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Analyst/Coordinator
Relationship
Nuance’s executive involvement is good. I wouldn’t want to change it. There isn’t too much red tape....
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Analyst/Coordinator
Service and Support
There was a period of time when we were under the microscope to get something done quickly. Nuance...
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Manager
Other Observations & Comments
The issue isn't the product. It is a matter of getting people to participate. We are a hub, so we...
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Manager
ROI / Cost (care and feeding)
As best as I can tell, the vendor avoids charging for every little thing. There is a flat-fee setup.
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Manager
Other Observations & Comments
In terms of executive involvement, I haven't had to communicate with many people that are that high...
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Manager
Functionality and Upgrades
My guess is that my overall satisfaction will remain the same a year from now. I don't know what...
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Manager
Functionality and Upgrades
I like that the product allows us to move images between hospitals. Anybody who is a member or who...
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Analyst/Coordinator
Functionality and Upgrades
There is one thing the vendor could improve in the product. The vendor automatically sets up all...
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Manager
Service and Support
PowerShare does the things that we need it to do. Nuance has been able to help with anything that we...
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Manager
ROI / Cost (care and feeding)
On the PowerShare side, we pay per study. That is not too bad.
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Manager
Relationship
I have never really spoken to anyone on Nuance’s administrative team. Unless I go to an RSNA...
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Manager
Functionality and Upgrades
The PowerShare network definitely needs to be developed when it comes to how we can set up queries...
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Manager
Interfacing and Integration
PowerShare provides image-based sharing and can be used with a hub-and-spoke system. The health...
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Manager
Functionality and Upgrades
It was surprising how many steps I had to take in the system as an end user, and I have given that...
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Manager
Functionality and Upgrades
I was surprised that the system's filtering wasn't as robust as I thought it would be. Sometimes we...
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Manager
Implementation and Training
We haven't had to do any implementations for PowerShare from Nuance, and that is good. They are also...
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Analyst/Coordinator
Relationship
I feel that I have always had an opportunity to have input. The vendor considers feature requests...
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Analyst/Coordinator
Other Observations & Comments
The future outlook for this product is that we will probably continue to use it in a complementary...
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Analyst/Coordinator
Technology
The vendor's technology is amazing. It has been crucial for us to be able to take rather large...
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Manager
Functionality and Upgrades
The product is great. It integrates well with our PACS. Adding contacts is seamless and easy. We are...
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VP/Other Executive
Functionality and Upgrades
The best thing about the product is the ease of use. There is great support for managing our...
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Analyst/Coordinator
Functionality and Upgrades
The product receives images and then blasts them to everyone in the user base associated with our...
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Analyst/Coordinator
Service and Support
We can open a ticket with the vendor today, and they might get to it, or they might not. They might...
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Analyst/Coordinator
Other Observations & Comments
The group that supports the product is different than the group that supports the vendor's other...
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Director
Functionality and Upgrades
PowerShare has been really helpful during the COVID-19 crisis. When patients' images are...
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Director
ROI / Cost (care and feeding)
I get charged for every little thing with PowerShare. There are some things I wish Nuance wouldn't...
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Director
Functionality and Upgrades
PowerShare's quality is good because Nuance is always upgrading the system to make it better. We...
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Director
Functionality and Upgrades
PowerShare does the basics, but it doesn't meet all of my needs. I would like to be sent a report...
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Director
Functionality and Upgrades
The system has helped us immensely with image sharing. PowerShare has a pretty big presence in this...
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Director
Functionality and Upgrades
PowerShare is meeting our needs. There is nothing that we feel has been lacking. Nuance has their...
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Director
Service and Support
Nuance has done very well with supporting us. We have regular calls with them to address anything...
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Director
Other Observations & Comments
I don’t have a wish list for Nuance really. Converting cloud sharing technology to a cloud storage...
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Analyst/Coordinator
Relationship
With PowerShare, there is one engineer in particular that has been fabulous in terms of really...
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Analyst/Coordinator
Implementation and Training
Nuance could make their product easier to use with follow-up support and training. We sometimes get...
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Analyst/Coordinator
Functionality and Upgrades
We are having some issues with PowerShare. Some facilities that we share with are having issues...
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Analyst/Coordinator
Functionality and Upgrades
PowerShare is a nice system because it is adopted by many different facilities that we partner with....
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Manager
Relationship
Nuance has done very well at supporting us during the COVID-19 crisis. There has been very little...
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Manager
Relationship
I have not had to personally deal with Nuance’s executives. I deal with their representative, and...
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Manager
Functionality and Upgrades
Patient care is the most important thing, and Nuance’s platform gives us the ability to share images...
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Director
Functionality and Upgrades
We have had issues with PowerShare. We made the decision to go with Nuance when the product first...
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Director
Technology
The vendor has done some customization, but they are very slow at developing the product. We want to...
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Director
ROI / Cost (care and feeding)
Generally, the problem with the vendor is they are really expensive. I can’t negotiate anything with...
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Manager
Functionality and Upgrades
My favorite thing about PowerShare is how easy it is to share with out-of-state and in-state...
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Manager
Functionality and Upgrades
Nuance has been really good at building a strong network, so we are able to exchange images by both...
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Director
Functionality and Upgrades
Nuance kind of fell off the radar. They used to be a better company with a stronger product. Nuance...
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Director
ROI / Cost (care and feeding)
PowerShare is easy to use, but I wouldn't recommend it. If somebody were looking for a great price...
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Director
Service and Support
Nuance needs to make a decision about whether to continue growing the product or stick to what they...
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Analyst/Coordinator
Functionality and Upgrades
We don’t have plans to move away from PowerShare. It does what we need it to do. Nuance has kept...
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Analyst/Coordinator
Functionality and Upgrades
PowerShare is good for us because we see patients from all over the place, and they can send their...
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Analyst/Coordinator
Functionality and Upgrades
I can’t think of any improvements to make to the system. It works really well. PowerShare was a...
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Analyst/Coordinator
Service and Support
Nuance has launched a website where we can see the status of the system, and that saves us a phone call....
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Analyst/Coordinator
Lessons Learned
I would buy PowerShare again. That is a no-brainer. Sometimes other people want to hear my opinion...
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Analyst/Coordinator
Other Observations & Comments
There is no need to be current with PowerShare because everything is cloud based, so things are...
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