PowerShare Commentary
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Monique Rasband
VP Imaging, Cardiology, Oncology
KLAS VP Imaging, Cardiology, Oncology - Monique Rasband
 
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User Commentary

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Manager

Relationship

We have a good relationship with Nuance. They are constantly developing and looking for ways to do things....

Feb 2024
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Manager

Product, Value

PowerShare has been a game changer for some of our physicians because we have patients who sometimes...

Feb 2024
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Manager

Operations, Product

Upgrades with PowerShare are pretty hands off. They run in the background, and there is no downtime.

Feb 2024
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Manager

Operations

Nuance released some training modules that they have online now, and the modules are super user...

Feb 2024
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Manager

Relationship

Nuance launched a support center that we can access through a little button at the bottom of...

Feb 2024
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Manager

Value

PowerShare is in the cloud. We pay for how much data we move back and forth, so there is a given...

Feb 2024
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Manager

Product

We have integrations between PowerShare and other image-sharing systems, and Nuance has been...

Feb 2024
||
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Analyst/Coordinator

Value

With Nuance, we usually know what we are getting charged for beforehand. We are just in a spoke, but...

Feb 2024
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Manager

Relationship

Nuance is fabulous in their communication, and they are the best at that, so we don’t have to do...

Jan 2024
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Manager

Value

I don't have any pain points with Nuance, and we have no problems with the PowerShare product. If I...

Jan 2024
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Manager

Relationship

For Nuance, we have to put in a ticket, and sometimes it is days before we get a response.

Jan 2024
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Analyst/Coordinator

Product

We have had a lot of speed improvements. PowerShare is much faster than it was last year. Nuance has...

Jan 2024
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Analyst/Coordinator

Product, Value

We love that we have the ability to put imaging requests right in PowerShare. We have the ability to...

Jan 2024
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Analyst/Coordinator

Product

One feature that I wish Nuance would come out with is the ability to email a link to another...

Jan 2024
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VP/Other Executive

Operations

We have installed the trainer for PowerShare, but we have been mainly responsible for training our...

Jan 2024
||
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VP/Other Executive

Relationship

We have engaged Nuance quite a bit, and they have been engaged with us, but it felt like we needed...

Jan 2024
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VP/Other Executive

Relationship

Nuance does a nice job helping reach out to other PowerShare customers, connecting them to us, and...

Jan 2024
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VP/Other Executive

Product

I'm pleased that we have that EMR integration with PowerShare. I think the integration could be...

Jan 2024
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CEO/President

Operations, Product

When we implemented the system, the vendor showed us some measures. We have spreadsheets of our...

Jan 2024
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CEO/President

Value

PowerShare pays for itself over and over again through the money that we save by not having to burn,...

Jan 2024
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CEO/President

Product, Value

PowerShare works without fail, has minimal downtime, and works the way the vendor promised it would....

Jan 2024
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CEO/President

Relationship, Product

PowerShare is fantastic, but the vendor hasn't made a significant number of improvements to it over...

Jan 2024
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CEO/President

Culture, Relationship

Nuance always emails us about planned maintenance. They also always answer our questions in an...

Jan 2024
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Analyst/Coordinator

Relationship, Product

PowerShare is not integrating with our EHR as we would like it to. Nuance always says the...

Dec 2023
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Analyst/Coordinator

Culture, Relationship

When there is an issue, the vendor lets us know far enough in advance. Also, we have a sales...

Dec 2023
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Manager

Relationship

Last year, PowerShare had way too many unexpected downtimes. Over the last few months, it has...

Dec 2023
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Analyst/Coordinator

Product

Things have gone very well with PowerShare. PowerShare is a very solid product, and it is user...

Nov 2023
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Analyst/Coordinator

Relationship, Product

PowerShare has been a little questionable over the last while. We have had a lot of downtime...

Nov 2023
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Analyst/Coordinator

Product

The system is the same as it always has been. The vendor hasn't done any major enhancements or...

Nov 2023
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Analyst/Coordinator

Relationship

Nuance is very communication forward when it comes to downtime. They have banners on their page, and...

Nov 2023
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Director

Product, Value

PowerShare has allowed our hospitals and practices to more efficiently receive images from and send...

Nov 2023
||
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Director

Loyalty, Product

The vendor is starting to trail behind new features competitors have developed, such as automated...

Nov 2023
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Manager

Relationship, Product, Value

Nuance has been a great partner for our facility. Their expansive network allows us to expedite...

Nov 2023
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Manager

Product

My biggest struggle is the process for requesting electronic studies. I do not have admin...

Nov 2023
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Physician

Operations

Once PowerShare was installed and the vendor taught us what to do, we never had to do anything. The...

Oct 2023
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Physician

Product, Value

If we are hooked up with another Nuance customer, it is very easy to put things back and forth. Even...

Oct 2023
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VP/Other Executive

Loyalty, Operations, Product

Before we were on our current PACS, each one of our sites was essentially on a different PACS. We...

Oct 2023
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Manager

Product

I like the fact that Nuance is constantly doing updates to improve the system. We are a small...

Sep 2023
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Manager

Culture, Relationship, Product

We have had some trouble with larger organizations pulling images off of PowerShare to get them into...

Sep 2023
||
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Manager

Operations

I have had to teach some of our facilities how to use the system. I don't know whether that is...

Sep 2023
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Manager

Operations

Nuance does upgrades without us even knowing that they are happening, and those upgrades don't take...

Sep 2023
||
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Manager

Operations

Nuance is really good when I have questions. The vendor doesn't necessarily inundate us with...

Sep 2023
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Analyst/Coordinator

Product

PowerShare works every time images get into the system. The image sharing it does is simple; we send...

Sep 2023
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Manager

Operations

With Nuance's training, we have to create an account to use some training videos, and we can't...

Sep 2023
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Manager

Culture, Product

We haven't had any issues with PowerShare. It does exactly what the vendor said it would do. We are...

Sep 2023
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Manager

Relationship

PowerShare doesn’t necessarily catch our problems, but the vendor will upgrade us before we get...

Sep 2023
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Manager

Value

The only things that Nuance charges us for are things we haven’t had before, and that is appropriate....

Sep 2023
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Manager

Relationship

There are some minor workflow issues in PowerShare that we have brought up to our customer service...

Sep 2023
||
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Manager

Loyalty, Relationship, Value

PowerShare is a very solid product. Nuance's customer service has been above and beyond. The vendor...

Sep 2023
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Manager

Relationship

PowerShare has been an outstanding product. We love Nuance's customer service representatives. We...

Sep 2023
||
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Manager

Relationship

I have been impressed with Nuance's processes. The vendor makes it very easy to get involved with...

Sep 2023
||
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Manager

Value

I can't think of anything Nuance offers that doesn't work just fine. I really like Nuance, and I...

Sep 2023
||
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Director

Loyalty, Product

A lot of other facilities in our area had been going over to PowerShare, and that made it difficult...

Aug 2023
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Manager

Operations

The vendor provides good training, but users really need to get into the system and click around to...

Aug 2023
||
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Manager

Relationship, Product

The system is hosted in the cloud, so the vendor will alert us if they are doing maintenance or...

Aug 2023
||
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Manager

Loyalty

We are starting to get more and more buy-in from patients with PowerShare. The goal is to one day...

Aug 2023
||
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Manager

Product

PowerShare is very regimented in what they do, so there isn't a lot of room for change. The vendor...

Aug 2023
||
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Manager

Operations, Product

Once users start using the product, it is very easy to figure out. It took a while for our users to...

Aug 2023
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Manager

Product, Value

PowerShare is very expensive and very clunky. It does not allow us to ingest certain study types. It...

Aug 2023
||
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Manager

Relationship

We force new technology on Nuance because the server needs to be updated on our side, and they will...

Aug 2023
||
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Manager

Product

Users get what they get with PowerShare, for better or for worse. It is a very good product, but it...

Aug 2023
||
(0)
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Director

Value

For PowerShare, there is just one cost for everything that the vendor does because they really don't...

Aug 2023
||
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Director

Product

There are competitors out there that are doing a little better than Nuance. PowerShare is really...

Aug 2023
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Manager

Product, Value

If it were up to me, I would definitely get PowerShare again. PowerShare is a really good tool for...

Aug 2023
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Manager

Product

I am not really sure what Nuance could do to improve, but I may be unfamiliar with how far...

Aug 2023
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(0)
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Manager

Product, Value

PowerShare has definitely been better than other vendors' products. We have had issues with some of...

Aug 2023
||
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Manager

Relationship

We have some issues with Nuance being proactive, but the issue is on our side. Our IT people make it...

Aug 2023
||
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Manager

Product

Our issues are mostly with the technology of Nuance’s PowerMics. We still have the PowerMic II, and...

Aug 2023
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(0)
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Manager

Product

PowerShare’s sharing technology is pretty simple, and the solution offers the ability to integrate...

Aug 2023
||
(0)
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Manager

Product

PowerShare is quick and easy to set up and to connect with other outside facilities and patients. It...

Aug 2023
||
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Manager

Product

If we want to send images on the fly to a physician, we are sometimes unable to set up that person...

Aug 2023
||
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Manager

Product

Ease of use is PowerShare’s strength. We are able to pull or send images from our PACS to...

Aug 2023
||
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Manager

Operations, Product

PowerShare is actually very successful. Everything is remote, so if the technologists don't know how...

Jul 2023
||
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Manager

Operations, Product

Nuance provides no training, and PowerShare is too complex of a product. I would like it to be a...

Jul 2023
||
(0)
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Manager

Product, Value

PowerShare can make a difference between life and death. The product has been extremely useful for...

Jul 2023
||
(0)
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Manager

Product

I wish PowerShare were more patient-centric in terms of image sharing. It is awesome between...

Jul 2023
||
(0)
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Manager

Relationship, Product

PowerShare is really fast, and we can get anything in a couple of minutes. I like the electronic...

Jul 2023
||
(0)
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Manager

Product

One of my biggest pain points with the product is the inability to see item requests as they come...

Jul 2023
||
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Manager

Relationship

When we have an issue or anything, the vendor works hard for us. We recently had an outage with...

Jul 2023
||
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Manager

Relationship, Operations

Our IT team works closely with the vendor and brings back training on the product. That is pretty...

Jul 2023
||
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Manager

Product

PowerShare goes down quite a bit, and that prevents our workflow. We can't catch up as quickly as...

Jul 2023
||
(0)
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Manager

Product

There are a few things that could be better regarding the product’s quality. We have a widget we can...

Jul 2023
||
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Director

Loyalty, Product

PowerShare is good, but there are some things that are clunky and not always user friendly. We are...

Jul 2023
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(0)
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Director

Product

We would like to see more patient tools with PowerShare. It feels like people are even more mobile,...

Jul 2023
||
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Director

Loyalty, Relationship

PowerShare is getting more popular and more common. That is nice for us. I think some of the other...

Jul 2023
||
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Director

Relationship

The support team is good and timely in fixing things and getting back to us with any questions. We...

Jul 2023
||
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Director

Relationship, Product

I don't hear about a lot of proactive system monitoring or issue resolution from the vendor. If...

Jun 2023
||
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Director

Operations, Value

Nuance provided minimal training for the utilization of the system. They left it to some of our PACS...

Jun 2023
||
(0)
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Director

Product

A strength that PowerShare has is its integration with some AI platforms. We have an integrated...

Jun 2023
||
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Director

Product

There could be some additional ease of use for users within PowerShare. Right now, the solution’s...

Jun 2023
||
(0)
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Director

Loyalty

Instead of adopting PowerShare as a patient-focused solution, we look at it more as an...

Jun 2023
||
(0)
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Manager

Value

We have never really needed support from Nuance, but when we have needed support, the vendor has...

Jun 2023
||
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Manager

Relationship, Product

I like PowerShare’s vast connectivity with other hospitals and the convenience of being able to send...

Jun 2023
||
(0)
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Manager

Product

The user interface within PowerShare could be a little simpler and easier. To do that, Nuance would...

Jun 2023
||
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Manager

Relationship

I haven't been promised anything that Nuance hasn't been able to deliver. They do what they say they...

Jun 2023
||
(0)
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Manager

Culture, Value

Nuance is straightforward with their pricing and the cost of what we do. They haven't gone back and...

Jun 2023
||
(0)
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Manager

Operations

Nuance has a lot of general training, and they trained our people. They hosted a meeting to train...

Jun 2023
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(0)
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Manager

Product

PowerShare should be a little more user friendly, but it functions well.

Jun 2023
||
(0)
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Manager

Relationship

Our PowerShare representative I work with on a regular basis consistently links us to new sites in...

Jun 2023
||
(0)
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Manager

Relationship, Product

Nuance does seem to be landing some accounts with some big medical systems, and that has been...

Jun 2023
||
(0)
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Director

Product

I would like Nuance to add more hub sites.

Jun 2023
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(0)
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Manager

Relationship

PowerShare just works. I don't have to call the vendor for support very often, and the services on...

Jun 2023
||
(0)
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Manager

Product

The only issue that I have with PowerShare is that when we go to search for connections, the system...

Jun 2023
||
(0)
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Manager

Product

PowerShare’s workflow scenarios on how to use the application need improvement. I am really...

Jun 2023
||
(0)
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Manager

Culture, Operations

When we learned the system, we had to pick and choose what we thought we could get our release of...

Jun 2023
||
(0)
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Manager

Operations, Product

The product works, but it needed more functionality before it was ever rolled out. It has some...

Jun 2023
||
(0)
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Manager

Relationship

In projects, we typically look at the current state and future state, but Nuance wasn't able to look...

Jun 2023
||
(0)
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Manager

Relationship

If I call the support people, they are pretty responsive.

Jun 2023
||
(0)
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Manager

Operations, Product

PowerShare can be used by providers, release of information groups, and PACS teams, but we are...

Jun 2023
||
(0)
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Director

Loyalty, Product, Value

We are using PowerShare to exchange images from one provider to another and from one healthcare...

Jun 2023
||
(0)
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Director

Operations, Product

It can be a little challenging for us to navigate through the system to accomplish what we want to...

Jun 2023
||
(0)
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Manager

Relationship

Nuance’s support team is excellent; the team gets back to me about any questions that I have....

May 2023
||
(0)
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Manager

Relationship

PowerShare just works, and the vendor is really good with communication. Anytime we have a question,...

May 2023
||
(0)
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Director

Operations, Product

PowerShare does not have automatic integration with our EMR, and figuring out what to do with the...

May 2023
||
(0)
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Director

Relationship

Managing requests in PowerShare is difficult because we don't have a dedicated person for that job,...

May 2023
||
(0)
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Manager

Product

The product is a cloud solution, so the upgrades occur automatically. There is very little I have to...

May 2023
||
(0)
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Manager

Operations

The vendor is really good with online training. And we are not being billed for the extra training...

May 2023
||
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Analyst/Coordinator

Relationship, Product

I love PowerShare. It works really well. The vendor has excellent support. They have had a bit of...

May 2023
||
(0)
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Analyst/Coordinator

Loyalty, Relationship

My only concern with Nuance overall is the fact that they were acquired by Microsoft. They were...

May 2023
||
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Analyst/Coordinator

Value

In terms of costs, the vendor’s charges are almost perfect. I love PowerShare. The vendor did such a...

May 2023
||
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Analyst/Coordinator

Relationship, Product

PowerShare is one of the few applications that I use that actually sends out an alert and lets us...

May 2023
||
(0)
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Analyst/Coordinator

Relationship

I have had so few problems with PowerShare that I haven't really had to have any executive...

May 2023
||
(0)
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Manager

Product

PowerShare requires two parties to use it to share and transfer images, so it isn't as simple as one...

May 2023
||
(0)
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Manager

Relationship

Nuance’s service model is excellent. I have never run into anything that has been farmed out...

May 2023
||
(0)
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Manager

Operations

Nuance takes care of everything with upgrades. I don't have to do anything. Nuance does very well...

May 2023
||
(0)
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Manager

Relationship, Product

Nuance works with us very well with the institutions that we push images and studies to on a regular...

May 2023
||
(0)
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Manager

Operations, Product

PowerShare is user friendly, but when I create shortcuts in another system, when the staff has to...

May 2023
||
(0)
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Analyst/Coordinator

Product, Value

The product helps us a lot to get continuity of care when we transfer patients. We can easily share...

May 2023
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Manager

Operations, Value

If I could rate PowerShare higher than the highest score, I would. I just have so much thankfulness...

Apr 2023
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Manager

Product, Value

PowerShare is a game changer. It is great software to not only view images but also transfer images...

Apr 2023
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Manager

Operations

The implementation of PowerShare went well. We had no issues whatsoever. We had hardly any...

Apr 2023
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Manager

Value

How PowerShare works is Nuance has spokes and hubs. A hub purchases the application and has more...

Apr 2023
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Manager

Operations

Ongoing training on PowerShare is kind of nonexistent because the solution has not changed. It is...

Apr 2023
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Manager

Product

PowerShare is limited in the amount of display information it gives us. If I get a study, the...

Apr 2023
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Manager

Product

PowerShare is really smooth. We haven't had anything new in a while, but everything is good and...

Apr 2023
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Manager

Relationship, Product

I have never really had to be involved with anyone higher up from Nuance because the product just works....

Apr 2023
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Manager

Product

We have PowerShare integrated with our PACS, so we can push things from our PACS through PowerShare...

Apr 2023
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Manager

Operations

Our IT group trained us on the product, and Nuance trained them, and the experience was good.

Apr 2023
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Manager

Relationship, Product

The product hasn't changed in years. Nuance has improved their reliability. The reliability wasn't...

Apr 2023
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Manager

Loyalty

I would buy PowerShare again. As a matter of fact, I attended a conference, and the topic turned to...

Apr 2023
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Manager

Product

Nuance's system uses DICOM, so anything in the PACS world that uses the DICOM exchange works with...

Apr 2023
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Manager

Relationship

Nuance is very responsive. When they tell us they are going to do something, they do it. PowerShare...

Apr 2023
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Manager

Relationship

Sometimes we get people on the phone from Nuance’s technical team that may not know everything, and...

Mar 2023
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Manager

Product

The quality of PowerShare is pretty good, but sometimes we have hiccups. We are still working on the...

Mar 2023
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Manager

Value

PowerShare does what needs to be done with sharing images. We definitely get our money’s worth. We...

Mar 2023
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Manager

Relationship, Product

There is not a well-defined escalation path at Nuance, so we always just reach out to everybody we...

Mar 2023
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Manager

Product

We like how widely adopted PowerShare is compared to some competitors. It has been our experience...

Mar 2023
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Manager

Relationship, Product

Nuance has been helpful in the past with integrations. PowerShare’s upgrades have been stellar....

Mar 2023
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Manager

Product

PowerShare is very intuitive from an end-user perspective. There are not a whole lot of options to...

Mar 2023
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Manager

Product

From a technology standpoint, Nuance got away from providing a viewer with images that we could...

Mar 2023
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Manager

Relationship, Operations

Nuance is always improving the product and looking to make things better. Because PowerShare is...

Mar 2023
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