PowerShare
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Subject Expert
Monique Rasband
VP Imaging, Cardiology, Oncology
Commentary Summary
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User Commentary
Service and Support
Sometimes we get people on the phone from Nuance’s technical team that may not know everything, and...
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Other Observations & Comments
The quality of PowerShare is pretty good, but sometimes we have hiccups. We are still working on the...
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Interfacing and Integration
PowerShare does what needs to be done with sharing images. We definitely get our money’s worth. We...
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Service and Support
There is not a well-defined escalation path at Nuance, so we always just reach out to everybody we...
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Interfacing and Integration
We like how widely adopted PowerShare is compared to some competitors. It has been our experience...
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Functionality and Upgrades
Nuance has been helpful in the past with integrations. PowerShare’s upgrades have been stellar....
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Functionality and Upgrades
PowerShare is very intuitive from an end-user perspective. There are not a whole lot of options to...
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Technology
From a technology standpoint, Nuance got away from providing a viewer with images that we could...
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Functionality and Upgrades
Nuance is always improving the product and looking to make things better. Because PowerShare is...
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Implementation and Training
Our recent upgrade was a little rocky. We can't blame everything on the project manager, but we...
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Functionality and Upgrades
We use PowerShare as our cloud-sharing platform. We have it set up so that we can just push a button...
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Service and Support
Nuance’s support for PowerShare is very poor and is subpar at best. They don’t seem to be interested...
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Functionality and Upgrades
PowerShare is good at what it does. It is responsive.
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Service and Support
Nuance has alerted us about potential problems that have come up. They alert us when they are doing...
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Relationship
My salesperson or account executive from Nuance has reached out to me once in the last few years.
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Functionality and Upgrades
Using PowerShare is very easy, and its user interface is great. Getting connected with other sites...
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Implementation and Training
There wasn't a lot of training for PowerShare.
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Technology
PowerShare doesn't really ever go down. It is not difficult to use at all. When we started the first...
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Service and Support
The customer support for Nuance is not necessarily always timely. Usually, the one thing that is...
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Service and Support
Nuance is very proactive in terms of sending out communication that lets us know about downtime on...
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Service and Support
The vendor's support is good. I don't have to call the support team very often, so while they are...
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Functionality and Upgrades
One of the tools I appreciate is the status page. I can look at that anytime, see where things are,...
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Sales and Contracting
There were certain things that we thought were possible in PowerShare that really aren't possible...
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Other Observations & Comments
We went with PowerShare for a couple of reasons. The main reason was that we also switched our EMR,...
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Service and Support
We really like our customer success executive. They have been really helpful and proactive. They...
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Implementation and Training
Nuance University is helpful for training, and it has modules we can watch for our own training. I...
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Functionality and Upgrades
Another vendor might have a slightly better solution that has the ability to send image links to be...
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Relationship
We have routine meetings with our representative from Nuance, and that person is helpful. Our...
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Functionality and Upgrades
We have lots of suggestions to make the product better. A lot of changes could be made to improve...
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Functionality and Upgrades
PowerShare is a little hard for people to grasp. We understand the product now, but it took us a...
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Service and Support
The vendor is great at phone and web support. Nuance is really good about giving us warnings for...
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Relationship
I love PowerShare, and I would love to work for Nuance. The vendor does so many things right. The...
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Service and Support
Nuance’s people are knowledgeable and have answers to our questions whenever we call.
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Other Observations & Comments
We are not aware of anything that needs attention. We are trying to use Powershare more so we can...
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Lessons Learned
I read Consumer Reports, and when I make a purchase, I do research and buy things with high report...
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Functionality and Upgrades
The only thing that would make PowerShare even better is if the platform had a dark-mode option for...
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Functionality and Upgrades
PowerShare is absolutely part of our long-term plans; it is the best purchase we have made. Being...
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Interfacing and Integration
PowerShare is extremely easy to use. Nuance has an enormous existing network. Every patient has...
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Service and Support
Nuance’s customer support team has been absolutely outstanding. Anytime I have a question, a...
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Functionality and Upgrades
PowerShare never fails. It is fast and reliable and has no downtime. We have other vendors' products...
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Service and Support
Nuance’s customer support is fantastic. They have a customer service advocate that I can pick up the...
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Functionality and Upgrades
PowerShare is my favorite product to work with. I like the ease of use and the fact that we can...
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Other Observations & Comments
PowerShare has been a very important system to our enterprise. We rely on it for stroke and trauma...
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Functionality and Upgrades
We have concerns with single servers. We have requested clustered servers for redundancy and...
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Other Observations & Comments
With PowerShare, there are certain things that don't work, but not very many. PowerShare confuses...
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Relationship
Nuance’s customer support team is outstanding. Our Nuance account manager sets up regular meetings...
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Implementation and Training
When we upgraded our PowerShare account, we had a Nuance account manager come on board who has...
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Service and Support
I haven’t had a lot of interaction with Nuance’s tech support team yet. We are having an issue that...
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Other Observations & Comments
Nuance gives us upgrades before we know about them, but they do tell us before other things happen.
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Sales and Contracting
Nuance doesn’t charge very much for the solution.
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Functionality and Upgrades
I am satisfied with PowerShare. It does everything we need it to do. If I were to suggest an area...
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Functionality and Upgrades
PowerShare is easy to use. It is relatively easy to set up a new channel or add a new group. It is...
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Other Observations & Comments
We can do things with people who aren't on the PowerShare network relatively easily. That is nice. I...
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Relationship
PowerShare is really easy to use for both the person sending and the person receiving. We have...
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Functionality and Upgrades
Recently we were supposed to be doing an upgrade and had everything planned out, however, right...
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Functionality and Upgrades
We are trying to use PowerShare more on a patient level and they have some wonky workflows. For...
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Functionality and Upgrades
I would recommend PowerShare to anybody. It is great to have the ability to send our images anywhere...
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Interfacing and Integration
PowerShare needs additional integrations, interoperability, and a diagnostic approach from the...
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Functionality and Upgrades
PowerShare is pretty painless now, and Nuance does well at meeting our needs.
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Functionality and Upgrades
I like PowerShare. I don’t have too many issues with the application.
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Interfacing and Integration
I sometimes have issues with being able to send things to PowerShare. PowerShare has issues with our...
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Relationship
Nuance is good about keeping their promises. There are people from the vendor's organization who...
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Service and Support
Sometimes Nuance’s support team is a little slow in getting back to me, and sometimes I have to call...
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Relationship
If there are instances of downtime or anything like that, Nuance is good about sending out an email....
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Interfacing and Integration
Nuance’s product has been fantastic. The vendor's support has improved over the years, but as far as...
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Technology
Nuance delivers new technology that meets our needs, and the product meets our needs very well. We...
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Service and Support
We have not really experienced any problems with it, and the few times we have had to reach out to...
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Service and Support
When I have issues with PowerShare, I contact Nuance directly, and they respond very quickly. I can...
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Implementation and Training
I would have liked things to go slower as people were setting up PowerShare. It would have been nice...
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Implementation and Training
The training for PowerShare was a little bit easier because it was all online. Nuance worked with us...
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Functionality and Upgrades
Even after having the system for a while, I don't understand what other physicians are viewing when...
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Interfacing and Integration
We think everybody should have PowerShare. It is nice that it is available across the whole country,...
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Functionality and Upgrades
We use PowerShare daily and find it easy to use. We don’t even know when upgrades are happening...
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Functionality and Upgrades
The navigation for new users could be improved by creating additional menus on the side to help them...
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Service and Support
Nuance’s support is good. The system has a banner at the bottom that alerts us if the vendor is...
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Relationship
Our previous salespeople were more involved than the ones we currently have.
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ROI / Cost
Some of the implementations require an extra cost, so we still need to do some functions separately....
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Interfacing and Integration
We are fortunate that PowerShare has saturated our area, so we are able to share images with anyone...
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ROI / Cost
The costs for PowerShare are a bit steep. But we don’t have any surprises; we are aware of the...
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Interfacing and Integration
I would definitely go with PowerShare again. With the upload link that they have now, there is an...
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ROI / Cost
Nuance does everything very well. In PowerShare, we are only a spoke on a wheel; being a hub is...
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Interfacing and Integration
I like the ease of routing images directly to our PACS product through the rules-based engine in PowerShare....
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Relationship
Nuance could do better by being more proactive and more directly involved with our systems...
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Functionality and Upgrades
The product is reasonably intuitive, but I wish setting up guest accounts were easier. It would also...
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Interfacing and Integration
PowerShare is great. Several other systems have a method of sharing similar to PowerShare's method,...
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Functionality and Upgrades
I like that we can just issue logins to people. My one gripe with the program is that we can’t...
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Functionality and Upgrades
I want to be able to give the patients the ability to sign up a little more easily. We tend to run...
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Relationship
Nuance's support is great. We have recurring meetings with the vendor. They just call and always...
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Lessons Learned
If I were talking to a peer, I would say that Nuance is really trying to make an effort to reduce...
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Implementation and Training
The reason I like PowerShare over the other platforms is the free account is so easy to set up, so...
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Interfacing and Integration
Nuance has kept their promises. The only thing that is lacking is that they need to improve how...
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Implementation and Training
Nuance has trained internally at our facility, and they have done a really good job with that, and...
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Relationship
Over the years, we gave Nuance feedback on how hard their uploader tool was to use, and they...
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ROI / Cost
Before we had PowerShare, there were CDs, and that was horrible. Patient care was being delayed...
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Future Outlook
I hope that my satisfaction only goes up in the next year with Nuance. I am very optimistic about...
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Future Outlook
Nuance was bought by Microsoft, so I don't really know where my satisfaction will be next year, but...
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ROI / Cost
I don't get nickel-and-dimed by Nuance. I have never paid extra for anything, unless there is...
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Functionality and Upgrades
PowerShare needs to be more patient-centric. It is more of an institution-based system than a...
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Relationship
I like the vendor because they are forward thinking with networking. Anytime they have the...
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Service and Support
Whenever I call Nuance for support, I get a solution relatively quickly. When Nuance managed some of...
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Service and Support
I do not have any complaints about Nuance. They update our accelerator and let us know when the...
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Interfacing and Integration
I would like to have an easy method of ad hoc sharing with the physicians within PowerShare.
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Functionality and Upgrades
Nuance has come to the table with some report distribution products, which have been very good for us....
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Functionality and Upgrades
We use PowerShare primarily for exchanging imaging. The solution has actually helped us to get in...
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Service and Support
We can reach out to the support staff if we have any questions. We have to stay on top of things...
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Other Observations & Comments
PowerShare allows us to check on our site to see whether we have received an image or not. We know...
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Functionality and Upgrades
PowerShare lacks some features that we would like, such as the ability to process PDFs. I know that...
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Relationship
Nuance doesn't nickel-and-dime us at all, and they are always working to get us more contacts. They...
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Future Outlook
We are moving away from PowerShare primarily because of cost. There are fees for bringing on new...
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Interfacing and Integration
I would like to see more universal sharing options in the system. However, I know that that is not...
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Implementation and Training
I want Nuance to increase the amount of training given initially and every time there is a change. I...
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Service and Support
I really like Nuance's customer service. The vendor's people are willing to work with us. If the...
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Interfacing and Integration
PowerShare requires a lot of manual intervention. I wish it was integrated with our PACS.
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Functionality and Upgrades
Nuance has taken the idea of what the product needs to do and broken things down to the basics. They...
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Functionality and Upgrades
PowerShare has a web viewer, so we can view the images to make sure everything was uploaded. We...
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Technology
I highly recommend PowerShare. It is a great tool that allows us to be able to share images almost...
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Functionality and Upgrades
I would love PowerShare's user interface to be enhanced. The ability to manage image sharing needs...
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Technology
Site-to-site sharing is great with PowerShare. The product has reduced the need for CDs to send...
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Functionality and Upgrades
PowerShare is very easy to use. Nuance has added some new features and add-ons in the last few...
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Service and Support
PowerShare is a good system for image sharing. If I have an urgent issue, then I can call the...
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Relationship
Nuance does a really good job of notifying us about issues before we even realize something is wrong....
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Service and Support
PowerShare sometimes has an outage, and we have no idea that there is an outage until we go to share...
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Relationship
I have a regular meeting with one of the associates at Nuance. I don't get to talk to the vendor's...
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Functionality and Upgrades
PowerShare is a good, solid product. It is one of the top electronic sharing platforms.
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Functionality and Upgrades
If I had my pick, I would choose a couple of areas in which Nuance could be more redundant....
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Lessons Learned
Our contract is structured with Nuance based on the number of images we share. If we exceed that...
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Interfacing and Integration
For continuity of care as it relates to patients, we can share images with patients using...
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Implementation and Training
Our installation of PowerShare was smooth. Nuance did everything that they promised that they would...
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Functionality and Upgrades
PowerShare is a little confusing, and it could be more user friendly. It takes a lot of clicks for...
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Service and Support
Sometimes, if we need to get in touch with the salesperson or the person who is assigned to us, it...
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Service and Support
I don't know whether I would buy PowerShare again. The vendor stays behind in delivering new...
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Relationship
We meet with Nuance’s leadership team on a regular basis.
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Functionality and Upgrades
PowerShare is a really straightforward product. If people are in the product and using it all of the...
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Service and Support
Nuance is very quick to respond when we need help or have issues.
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Future Outlook
Nuance was just purchased by Microsoft; I have some concerns with that because I have worked with...
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Functionality and Upgrades
PowerShare does what it does very well, but there are a few tweaks that Nuance could make that would...
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Functionality and Upgrades
PowerShare is an excellent product that works very well. I really like it.
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Sales and Contracting
Nuance does a great job of keeping their promises and charging fairly. Nuance is on top of things,...
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Functionality and Upgrades
Using PowerShare is seamless. We can send things directly from our PACS. I haven't had any issues...
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Relationship
Several facilities like us connect through PowerShare, and that connection helps us keep from...
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Functionality and Upgrades
PowerShare makes it easy for us to transfer images between facilities. Being a specialty hospital,...
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Service and Support
I wish Nuance provided some quick videos or something like that for training. And the service team...
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Functionality and Upgrades
Nuance could put a little more functionality into their application. We are choosing to use another...
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Relationship
Nuance is really good with their support, and Nuance is pretty good at delivering on what they promise....
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Service and Support
Nuance is really good. We call them, and they usually get things fixed right away.
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Interfacing and Integration
Nuance has only given me an issue one time. The system seems to work well when it comes to interoperability....
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Interfacing and Integration
It is very easy to share images between health systems or institutions, and that is beneficial to...
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ROI / Cost
The Nuance product is very reasonably priced. It is a steal. I never hear from Nuance, but I don't...
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Functionality and Upgrades
The system works well. I never thought I would see the day when everyone would go to voice...
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Implementation and Training
We did a little update on the system, and the vendor jumped right in. They were excellent.
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Service and Support
Nuance hasn't been the easiest vendor to work with from a support perspective. Every time we get...
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Future Outlook
I am really satisfied with PowerShare. The product is pleasantly surprising. I wish the system were...
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ROI / Cost
Nuance doesn't nickel-and-dime us. We can do anything we want, but we are charged per study that is...
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Functionality and Upgrades
We have had some significant issues with the system not supporting certain types of imaging. We...
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Other Observations & Comments
PowerShare is a good product. We do experience a lot of unexpected, unplanned downtimes with the...
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Relationship
Nuance is a good partner to our organization. They are very expensive for what they are, but we have...
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Functionality and Upgrades
PowerShare has been a nice option for us to share with our referring community and our patients. It...
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Relationship
The product lives up to what the vendor advertised it to be and does what they claimed it would do....
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Functionality and Upgrades
When I talk to the vendor, they are very responsive. The changes and modifications that the vendor...
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Future Outlook
We foresee staying with PowerShare in the future just because of the ease of use of the product and...
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Functionality and Upgrades
Most of PowerShare's reporting structure is click oriented. Our physicians can add things to the...
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Functionality and Upgrades
We have created very powerful workflows using PowerShare. Other entities are able to query through...
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Functionality and Upgrades
Exchanging images is very simple because Nuance helped us to create channels. We created the...
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Functionality and Upgrades
There are some little things in PowerShare that I would love to be improved. There is a lot of...
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Relationship
Nuance has a client success person who is my single point of contact for connecting with Nuance....
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Relationship
Nuance keeps the majority of their promises. Getting things done sometimes takes time. The vendor's...
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Implementation and Training
Nuance’s training is online. They answer all our questions, but the training is not very deep.
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Service and Support
We don't really have to do anything. If we need to update or replace our internal server, I just...
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ROI / Cost
My hot button with PowerShare is it is a cloud-based application. For years, HHS has strongly...
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Relationship
Nuance definitely seems reactive. Most of their work is driven by growth, market share, and new...
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Relationship
Nuance’s organization and structure are great. Meetings with them are scheduled, and we have a...
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Technology
PowerShare could possibly perform better if it didn’t have to be directly connected to a server....
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Relationship
PowerShare has been a pretty good solution. The vendor reaches out to their customers well. If we...
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Functionality and Upgrades
It is easy to import images into PowerShare manually. The system is basic. The more facilities that...
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Implementation and Training
We are looking forward to using the workflows that we can utilize PowerShare with. PowerShare can do...
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Functionality and Upgrades
One of the big problems that we see with PowerShare is that our customers that are using the product...
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Relationship
PowerShare can do a lot of things, but the organization needs to have full access to what the vendor...
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Implementation and Training
The training from the vendor is minimal; there just really isn't much training.
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Functionality and Upgrades
A lot of people use PowerShare already. That has made it easy for us to share images across the...
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ROI / Cost
We are pleased with Nuance. PowerShare is reliable and robust. It is a real crowd-pleaser. The...
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Future Outlook
I like that the vendor is looking ahead to staff augmentation. Their product line is smart, and they...
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Service and Support
We have been extremely satisfied with the vendor’s service and implementation. I always see alerts...
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Functionality and Upgrades
The product’s proven positive outcome is expedited patient care, which is exactly what we are...
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Functionality and Upgrades
If Nuance could improve on anything, it would be to increase outreach to robotics teams, ambulatory...
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Interfacing and Integration
We love the product. We love that we are connected to other hospitals and facilities. We can send...
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Functionality and Upgrades
We would like the system to handle reports better. It does a great job at transmitting images, but...
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Functionality and Upgrades
The system works like it is supposed to work. We don't have to worry about it too much.
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Interfacing and Integration
We send a lot of images through the system, but we don't get images in. The biggest frustration that...
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Functionality and Upgrades
We will probably continue to use the system, simply because other facilities are using it. I don't...
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Service and Support
The support we get from Nuance is really good. If we have issues, we can reach the support people.
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Service and Support
We had an instance where we needed some support from the vendor, and it took weeks to get anything...
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Functionality and Upgrades
The system has its quirks, but it is a good system. There is a learning curve to the system, but it...
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Relationship
I have talked to the vendor executives, and I can get them on a call if I make enough of a fuss.
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