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PowerShare Comments
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Subject Expert
Commentary Summary
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User Commentary
Director
I have had no complaints about PowerShare. The product works fine, and it is a good way to share...
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Director
PowerShare does need a dedicated person on our end. Nuance has dedicated people available to help,...
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Manager
Nuance has a great outreach program. PowerShare is great. It allows us to connect with a lot of...
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Manager
The training is a little frustrating. Nuance's product is fantastic and makes our patients' and...
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Manager
There just isn't a lot of engagement from Nuance's people. It is hard to troubleshoot an issue with...
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Manager
Fortunately, we don't have a lot of issues with the system. It could be easier to add facilities to...
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Manager
Overall, PowerShare is one of those things that we purchase, and then everyone from the vendor seems...
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Director
Nuance’s accelerators make it easy to send data to other facilities that also have accelerators, so...
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Director
The whole time we have had Nuance’s system, I have had to call support only a few times, and that...
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Director
Whenever there is an upgrade, Nuance will send an email letting us know about it. They sometimes put...
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Director
Most of the vendor's upgrades are cloud based, so the vendor just lets us know when the upgrades are...
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Director
I would like to have more control over a patient accepting a request. Right now, when patients...
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VP/Other Executive
We have made a big investment in Nuance's products, but we have another image exchange product from...
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VP/Other Executive
Nuance has good solutions, and they have done a few things to fix issues within PowerShare. However,...
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Director
The products we use are doing exactly what we expect them to do and what Nuance promised they would...
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Director
PowerShare is a cloud-based system. We haven't experienced any issues with Nuance's most recent...
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Director
The product is very good. It meets our needs. Nuance just recently came to the rescue in terms of...
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Manager
I don’t see us moving away from PowerShare because Nuance is doing exactly what they need to be...
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Manager
The latest upgrade that just happened pretty much solved the majority of our problems. We went from...
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Manager
Nuance doesn't charge us for every little thing. They try to avoid that because they know our...
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Manager
During the COVID-19 crisis, Nuance has made themselves available. Nuance makes it clear that if we...
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Manager
We love PowerShare because of the ease of use and how quickly we can ingest and share images in our...
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Manager
If the decision were up to Nuance, they would be here now trying to roll out new solutions. Nuance...
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Manager
Nuance dominates the market for image exchange. They are a well-established network. Their product...
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Manager
I just want Nuance to continue to improve the speed of the system. I have noticed that their prices...
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Manager
We have connected to a lot of healthcare organizations that can send images to us directly....
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Manager
We don't use Nuance very often for training. The system is like an interface between hospitals and...
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Director
Nuance doesn’t seem to have gotten very big yet, so if we call for help, we usually don’t run into...
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Director
We put PowerShare in originally because we had a lot of orthopedic surgeons who wanted to be able to...
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Manager
Nuance's training is twofold. Everything is based on Nuance's availability and my availability, so...
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Manager
The product is saving us money, and we don’t have to print CDs and other things. Nuance is becoming...
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Manager
The system is really easy to use. They do regular updates, and we have no issues with them as they...
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Manager
The service is very proactive. We are satisfied with the product as it stands, but unless Nuance...
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Manager
PowerShare is in its infancy. I have had good success talking with the vendor when I have called...
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Manager
We are still trying to figure out the integration with the Nuance piece. We need to smooth things...
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Manager
PowerShare sounds like a great system. The people who are set up with us are able to share images...
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Manager
PowerShare has been pretty easy to use, and we exchange images through a gateway with other...
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Analyst/Coordinator
Nuance is not perfect with support, but they are always attentive. I call them, and I get support immediately....
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Analyst/Coordinator
The person we used to work with left the company. Now, whoever we have worked with for a specific...
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Analyst/Coordinator
Nuance’s support during the pandemic has been the same as before. It is just a matter of getting in...
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Manager
The direction we are going in is cloud sharing for images; CDs are antiquated and old, and nobody...
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Manager
I can call Nuance’s contact number, and somebody will jump on the computer right away to help me.
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Manager
As far as I know, PowerShare works great. Any improvements need to be made on our workflow side. I...
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Manager
PowerShare's value is not a problem. It is cheap. In my opinion, PowerShare is pretty mature, so...
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Manager
There are probably vendors out there that are better than Nuance, so I wouldn't recommend PowerShare...
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Manager
I like that we have a lot more connections in this region than we would with another solution. We...
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Manager
Nuance has increased their toolsets and supported some changes we have been keying into over the...
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Manager
The vendor avoids charging us. Nuance is even trying to bring us some enhancements that we asked...
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Manager
We have had a couple of client representatives, and they have been fabulous. When we have had...
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Manager
We have had a few issues with PowerShare. Nuance struggles with their call center. I would love it...
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Manager
Nuance is pretty good about being proactive. In fact, they are getting ready to do another update to...
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Manager
I love the technology that lets us share images with patients. We can do a one-time share with a...
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Manager
PowerShare has a very secure, encrypted way to share images with the patients, and it is very easy...
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Manager
I usually receive an email from the vendor, and I actually have a person that I have a meeting with...
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Manager
PowerShare is a great solution for sharing images so that we don't have to burn so many discs. I do...
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VP/Other Executive
Nuance is too big and seems to get in their own way. They have a good product, and they are a good...
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VP/Other Executive
Nuance's support is good, but it feels like the support people are checking a box to get the problem...
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VP/Other Executive
PowerShare is okay. It is up to date when it comes to new technology. I would recommend PowerShare.
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VP/Other Executive
I feel like we get charged quite a bit with Nuance, but at least they provide a service where they...
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VP/Other Executive
When it comes to ongoing support, we just don't have very many problems with PowerShare. The Nuance...
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VP/Other Executive
I am still waiting on something for PowerShare when it comes to overall product quality. We have the...
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Manager
If somebody needs to receive images, the images might go directly to the receiver's PACS if we have...
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Manager
Our rates are based on volume, and every so often, Nuance does a checkup to see whether we are way...
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Manager
We have no plans to leave the solution. Nuance’s support is very good. The service that Nuance...
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Manager
The main thing we like about PowerShare is the cost. We got the product a long time ago, and we were...
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Manager
The main improvement we would like to see with Nuance is the speed of their uploads and downloads....
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Manager
Nuance’s support is great. Our customer account representative is awesome and very responsive. That...
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Manager
The vendor has not asked us for any money, and we don’t have a contract with them.
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Manager
I would like to see the vendor improve when we share a study to the cloud. We would like to be able...
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Manager
I don't have any complaints about PowerShare. It is easy to add new facilities and to share images....
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Manager
Nuance is very responsive to our needs.
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Analyst/Coordinator
Nuance has recently done some upgrades that have made things easier and better for our staff. The...
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Analyst/Coordinator
Nuance does upgrades on their own, and they are very informative. Nuance is super easy to deal with....
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Analyst/Coordinator
Nuance's product is helping us share images. We can get reports out much faster with Nuance’s...
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Manager
We had to contact the vendor's support not too long ago, and I was impressed with their services and...
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Manager
The product works well, and it has been great to have. The workflow has improved recently. It used...
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Manager
I don’t have any personal interaction with the vendor. They send us emails about things, and there...
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Manager
The product is low maintenance, but the speed could be improved. It has already improved, but it is...
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Analyst/Coordinator
PowerShare is a great product. It is reliable and stable. The vendor comes out with enhancements...
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Analyst/Coordinator
The only problem with PowerShare is getting other hospitals to sign onto it and join our network....
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Analyst/Coordinator
The product is very easy to use. We have nontechnical, nonclinical people using the application, and...
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Director
PowerShare is hosted and is always current with updates. There is still room for improvement, but...
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Analyst/Coordinator
The platform works really well with what we have, and Nuance is innovative enough to keep us where...
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Analyst/Coordinator
With our older program, we had the ability to mess with the volume and the speed. That was extremely...
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Analyst/Coordinator
With the workflow, we put in a ticket, we get a confirmation that the ticket was received, and then...
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Analyst/Coordinator
Nuance’s executive involvement is good. I wouldn’t want to change it. There isn’t too much red tape....
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Analyst/Coordinator
There was a period of time when we were under the microscope to get something done quickly. Nuance...
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Manager
The issue isn't the product. It is a matter of getting people to participate. We are a hub, so we...
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Manager
As best as I can tell, the vendor avoids charging for every little thing. There is a flat-fee setup.
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Manager
In terms of executive involvement, I haven't had to communicate with many people that are that high...
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Manager
My guess is that my overall satisfaction will remain the same a year from now. I don't know what...
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Manager
I like that the product allows us to move images between hospitals. Anybody who is a member or who...
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Analyst/Coordinator
There is one thing the vendor could improve in the product. The vendor automatically sets up all...
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Manager
PowerShare does the things that we need it to do. Nuance has been able to help with anything that we...
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Manager
On the PowerShare side, we pay per study. That is not too bad.
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Manager
I have never really spoken to anyone on Nuance’s administrative team. Unless I go to an RSNA...
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Manager
The PowerShare network definitely needs to be developed when it comes to how we can set up queries...
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Manager
PowerShare provides image-based sharing and can be used with a hub-and-spoke system. The health...
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Manager
It was surprising how many steps I had to take in the system as an end user, and I have given that...
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Manager
I was surprised that the system's filtering wasn't as robust as I thought it would be. Sometimes we...
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Manager
We haven't had to do any implementations for PowerShare from Nuance, and that is good. They are also...
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Analyst/Coordinator
I feel that I have always had an opportunity to have input. The vendor considers feature requests...
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Analyst/Coordinator
The future outlook for this product is that we will probably continue to use it in a complementary...
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Analyst/Coordinator
The vendor's technology is amazing. It has been crucial for us to be able to take rather large...
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Manager
The product is great. It integrates well with our PACS. Adding contacts is seamless and easy. We are...
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VP/Other Executive
The best thing about the product is the ease of use. There is great support for managing our...
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Analyst/Coordinator
The product receives images and then blasts them to everyone in the user base associated with our...
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Analyst/Coordinator
We can open a ticket with the vendor today, and they might get to it, or they might not. They might...
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Analyst/Coordinator
The group that supports the product is different than the group that supports the vendor's other...
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Director
PowerShare has been really helpful during the COVID-19 crisis. When patients' images are...
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Director
I get charged for every little thing with PowerShare. There are some things I wish Nuance wouldn't...
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Director
PowerShare's quality is good because Nuance is always upgrading the system to make it better. We...
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Director
PowerShare does the basics, but it doesn't meet all of my needs. I would like to be sent a report...
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Director
The system has helped us immensely with image sharing. PowerShare has a pretty big presence in this...
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Director
PowerShare is meeting our needs. There is nothing that we feel has been lacking. Nuance has their...
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Director
Nuance has done very well with supporting us. We have regular calls with them to address anything...
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Director
I don’t have a wish list for Nuance really. Converting cloud sharing technology to a cloud storage...
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Analyst/Coordinator
With PowerShare, there is one engineer in particular that has been fabulous in terms of really...
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Analyst/Coordinator
Nuance could make their product easier to use with follow-up support and training. We sometimes get...
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Analyst/Coordinator
We are having some issues with PowerShare. Some facilities that we share with are having issues...
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Analyst/Coordinator
PowerShare is a nice system because it is adopted by many different facilities that we partner with....
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Manager
Nuance has done very well at supporting us during the COVID-19 crisis. There has been very little...
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Manager
I have not had to personally deal with Nuance’s executives. I deal with their representative, and...
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Manager
Patient care is the most important thing, and Nuance’s platform gives us the ability to share images...
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Director
We have had issues with PowerShare. We made the decision to go with Nuance when the product first...
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Director
The vendor has done some customization, but they are very slow at developing the product. We want to...
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Director
Generally, the problem with the vendor is they are really expensive. I can’t negotiate anything with...
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Manager
My favorite thing about PowerShare is how easy it is to share with out-of-state and in-state...
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Manager
Nuance has been really good at building a strong network, so we are able to exchange images by both...
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Director
Nuance kind of fell off the radar. They used to be a better company with a stronger product. Nuance...
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Director
PowerShare is easy to use, but I wouldn't recommend it. If somebody were looking for a great price...
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Director
Nuance needs to make a decision about whether to continue growing the product or stick to what they...
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