PowerShare
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Subject Expert
Monique Rasband
VP, Imaging, Cardiology & Oncology
Commentary Summary
User Commentary
Nuance was purchased by Microsoft. I used to work directly with a wonderful high-level employee, but...
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I would like the file transfer process to be a little easier and faster. The process takes about 10...
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We have been told by multiple people that PowerShare is very overpriced.
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We have been very happy with PowerShare. It fits our needs. Most of the facilities that we associate...
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We use PowerShare as a backup system in case our regular system goes down. We don’t use all...
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Whenever I talk to our representative, they are always responsive. Nuance reaches out, so if we have...
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My feedback for Nuance's upper management would be to get a better scope at the beginning because...
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PowerShare is used widely in our region, so it is easy for us to use it to connect with our...
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We have had some minor issues with account creation in the system. There are some features and...
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Nuance needs to do some development. I would like to see them create a cloud for patients to share...
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Nuance does not notify us when there are downtimes. We have to go to Nuance's webpage to find out....
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The market is changing, and Nuance is feeling a lot of pressure from outside vendors. If Nuance...
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For PowerShare, the billing is volume based. We do set up new interfaces that Nuance doesn't charge...
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Nuance has automated online help for PowerShare.
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PowerShare is a fantastic platform for sharing studies. The system works fine, but the real...
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We have a regular check-in with Nuance where they tell us about new things that have been...
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The biggest thing that we like about the solution is its ease of use. It is also easy for us to...
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The vendor's service and support are some of their biggest perks. Outside of restarting an...
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PowerShare is much faster than our previous system was. With PowerShare, our patients are able to...
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I have had good experiences with Nuance. Our account manager is very good about watching things. We...
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When we offer to read for a facility, we can transfer studies via the cloud wherever a facility...
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Nuance has good training because they offer a lot of online webinars. Nuance has a webinar almost...
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PowerShare has been a very solid platform for us from a sharing perspective. There have been no...
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PowerShare is easy to use, and it is a good solution for inside and outside image exchange. We don't...
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The price of PowerShare is so expensive. While the solution is solid, we have a hard time swallowing...
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PowerShare’s technical support is mediocre. We don't have a lot of issues with the platform being...
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At the time we went live, I am not sure there were as many mature options that are out there now. We...
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The last time we upgraded PowerShare, there were a lot of challenges in coordination, and then...
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We like that they have a position called a customer liaison. We have partnered with that individual...
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We are hopeful that in the next 12 months, Nuance might improve some things. I think they have an...
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We love PowerShare. Nuance keeps their promises. We had a meeting recently where we discussed some...
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The training for PowerShare was not great. No one actually came here to train us, and we did a...
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We are going to continue with PowerShare. It has been a pretty solid solution, and it is very...
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Some sites don't use PowerShare, and it can sometimes be a struggle for us to send images back and...
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Nuance is doing a great job. They are putting forward a lot of new technology, and that is exciting....
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PowerShare has great support. During downtime, there is a support page we can log on to and see what...
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PowerShare requires a little more support. Sometimes when the product goes down, the images are not...
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PowerShare has saved us from burning or importing discs. It takes a lot of work for a technologist...
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The vendor does great with enhancements. When I meet with our PowerShare support person, they are...
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PowerShare is an exceptional product. I consider it to be a state-of-the-art solution. The vendor's...
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PowerShare has been solid. We have been really happy with the way Nuance has taken care of us and...
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PowerShare is not very intuitive. I am not a fan of the product because it does have a lot of little...
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PowerShare does have great support. The support team is awesome. They are always very well educated....
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PowerShare is very simple to use. We have it built in with our PACS, and we never have any issues...
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In the search bar, we usually have trouble finding a name unless we just type the last name. If we...
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I like that we have the ability to share images instantly with any user. But that is typical for...
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All of our training has been really good. Anytime that we have had any issues with something that we...
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Overall, the vendor is very good. Their support is usually Johnny-on-the-spot. I have never had to...
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On the administrative side of things, the software could be a little more intuitive. The software is...
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We use PowerShare multiple times a day. It is very helpful for us to be able to send and receive...
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When we get a request from somebody, it would be nice if we could go to the messages section and...
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We have been so impressed with our account manager. They are very valuable. We do not really have...
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The support is hard to rate because it is inconsistent and a mixed bag. The support is slow, and we...
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We really love PowerShare, and it is very easy for us to use, but it is not easy for patients....
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The training from Nuance is excellent. The last training I did was remote, but I have also been...
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We are a big user of PowerShare. It is popular in our area, so we use it as both a hub and a spoke,...
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PowerShare is awesome. The best thing about it has been the vendor's customer service. That has been...
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PowerShare is very easy to use and set up. The vendor's support for new destinations and...
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Nuance makes it very easy to share things with other facilities. There are a lot of facilities that...
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The only pain points that I have had with the system have been related to the transfer syntax of the...
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The system is part of our long-term plans. I don't know whether that will change as technology...
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Nuance is good about letting us know what is coming, what they are doing, and why they are doing it....
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I never have anything bad to say about PowerShare because it is flawless. There are rarely any...
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We have regular calls with the executives, so I would say that the executive involvement is high.
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PowerShare is easy to use. It seems like the industry standard, so we can be in contact with more...
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We have always received good support from Nuance. They seem to retain their employees; we have...
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PowerShare is integrated with our EMR, so that makes it pretty good for hooking up with hospitals...
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There are a couple of things that PowerShare isn’t doing for us. We are getting a new product that...
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As I hear about Microsoft buying Nuance, I am curious about what will happen. Right now, it is a...
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I would like to see Nuance improve their support for nontraditional image types. That could be...
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PowerShare integrates really well with our other systems. It is moderately easy to transmit studies...
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Image sharing is always a challenge for us. Every site has their own version that they want us to...
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If someone wants to receive images, then we can easily go in to the system and upload those images...
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We have had issues when people have tried to change their passwords in PowerShare. That is a...
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Nuance tends to throw their weight around because of how big they are. That can be annoying....
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PowerShare has worked really well for us. We can sign up a new facility really quickly just by...
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One of our departments uses PowerShare quite a bit, and it has been very beneficial there. We are...
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We are always on the current version because the system is cloud based. Because of that, there is no...
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In terms of receiving our money's worth, PowerShare lacks some functionality that I could get from...
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One major functionality flaw in PowerShare is that it doesn't have the ability to process PDFs that...
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PowerShare has a lot of functionality that we can use, and the system has been great. We can receive...
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The support person that Nuance assigned to us is Johnny-on-the-spot all the time. They are always...
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My entire team uses PowerShare a lot. We manage a lot of image transfers, and it seems like my team...
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PowerShare does a good job for us. Particular studies have trouble being sent through the system....
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We are happy. We use PowerShare more than we expected, and that has added to the cost more than I...
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We have had to roll back a few upgrades that have been done to PowerShare.
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We have a success representative that we meet with every month to discuss the details of PowerShare....
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We have excellent administrative tools in PowerShare. We have flexibility with user accounts,...
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PowerShare does what it needs to do. I mean it is kind of like a work truck to me. Ford, Chevy,...
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After one of our solutions stopped being viable, we kind of looked around at our partners and who...
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We went with PowerShare in hopes that a lot of our partner facilities would get on board. Things...
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The system has been an adjustment for our users. The workflow surrounding PowerShare is complicated....
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PowerShare support has been a source of concern at times. I am not sure whether Nuance is...
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Nuance is more challenging than some of our other vendors. But they do offer training online for our...
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We have a lot of room to go with Nuance. Our system is not very integrated with theirs. It is...
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We have not had any upgrades with PowerShare. However, they are doing pretty well.
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The product does what it was sold to do. It serves the purpose that was missing forever. The vendor...
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As far as the ease of use goes, PowerShare works, but we have to get used to it, and there is a...
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PowerShare is useful for what we use it for. We use the solution to exchange images between...
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Nuance says that PowerShare can be used for things besides exchanging images between facilities, but...
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We don't hear much proactively from Nuance. It would be nice if they went to a different pricing...
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The product is great. We love it for its functionality. The benefit of the system is the connected...
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The product has its shortcomings. It has limited integrations with platforms, such as large...
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The vendor's support is very good. We get regular calls. There was a little bit of a changeover from...
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Nuance gave us training when we asked them to. I think that PowerShare is a good product. It does...
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The major strength of PowerShare is that our area is very saturated with PowerScribe. That makes it...
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One of the biggest problems is that we are prohibited from sharing images via the cloud and that...
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PowerShare does a really good job of sending studies and receiving images. We transfer a lot of...
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The last time that I had to call the vendor's support, they gave me information about how to make...
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We have recurring meetings with Nuance. They do phenomenal work with PowerShare. We continue to...
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I think PowerShare is about to become the glue of this world as far as imaging is concerned with...
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Initially, when I called support, I felt like I was calling somebody’s home. I didn't have a warm...
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I wasn't here when PowerShare was initially set up, but I have been involved with some of the new...
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We don't really receive any training from the vendor. If we have any questions, we can just call...
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I would like to see the product's speed improve. PowerShare is slow for what we are trying to do now....
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The only things that the vendor reaches out to us about are scheduled maintenance and downtime. We...
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Those who are looking at the product should consider what they are trying to accomplish. If they are...
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Nuance has a smaller support team, and they are more about the quick fix because they don’t even...
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When we put in a ticket, we talk to someone right away, but we may not get a resolution right away...
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Nuance’s products can interface, and we could integrate with our EMR if we wanted to. In terms of...
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I have a Nuance representative that I meet with regularly, and they are always talking proactively...
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With PowerShare, we don’t have a choice of whether or not we want to upgrade. It is a national...
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Nuance has been pretty good, and PowerShare is competitive. We find it to be easy to use. Most...
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PowerShare is stable, and Nuance seems to be adding things that are helpful for both providers and...
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If we go over with our file share use, Nuance does not nickel-and-dime us. They just let that go. If...
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Nuance usually has documents that they can give to us. If further training is needed, then we will...
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I would say Nuance is meeting all of our needs, but we would like them to maybe do a little bit...
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We have a specific contact at Nuance to help with any issues. If we get some feedback from the help...
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Sharing images in PowerShare is simple, especially if the receiving end is with PowerShare already....
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Nuance is usually involved with the implementation, and that usually helps a lot. They don’t just...
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We paid for a contract with Nuance, and we haven't had to add anything to that contract. We are able...
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I have a representative with Nuance. If I have a situation with the system, I can contact that person....
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PowerShare is pretty seamless. We have a version of the system that allows us to upload things...
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PowerShare has slowly started to get things working. The one thing that I don't like in the system...
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We use multiple image exchange vendors, so it has been interesting to see the pros and cons of each...
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I have had no complaints about PowerShare. The product works fine, and it is a good way to share...
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PowerShare does need a dedicated person on our end. Nuance has dedicated people available to help,...
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Nuance has a great outreach program. PowerShare is great. It allows us to connect with a lot of...
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