PowerShare Commentary
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Subject Expert
Monique Rasband
VP of Imaging & Oncology
Commentary Summary
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User Commentary
Product
We would like PowerShare to have a way for patients to use a QR code or an email link to advance how...
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Relationship, Product, Value
PowerShare has helped out tremendously with getting images. Anytime Microsoft makes changes to...
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Relationship, Product
Microsoft has an online portal. They have notifications, and we can add updates when big things...
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Relationship
Depending on what we need, how involved the support people are, and how well they solve problems, we...
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Operations, Product
PowerShare doesn't require that much training, but Microsoft has all the materials available with...
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Product
The system has a lot of stuff. It has options, but the piece used for image sharing with patients...
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Product
The system is an intricate part on top of what we do. When it isn’t available, that is a big disaster....
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Relationship
Whether the vendor keeps promises depends on who we work with. We haven’t had problems with...
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Relationship
The support we get depends on who we get on the phone. Sometimes it is really good. Sometimes it may...
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Operations, Value
Microsoft is late on their upgrades, and they don't hold to their timelines. The vendor isn't...
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Product
PowerShare is very intuitive. It also has a built-in help menu that is really helpful for people to...
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Relationship
Microsoft has been really proactive with getting new features and making PowerShare really easy for...
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Operations
PowerShare has expanded and has been a great tool set for us. Nuance does a really good job with...
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Operations, Product
We have run into some struggles with the system's ease of use. Some of the system's user interfaces...
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Relationship
Nuance’s support staff is pretty great. When we call them with an issue, they answer right away, and...
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Product, Value
I like that PowerShare is easy. We can allow any of our medical staff members to have access, and...
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Relationship
Nuance’s support team is small, so they can't get back to us as fast as I would like. We get support...
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Product, Value
Overall, we are very pleased with PowerShare. It is very intuitive and meets our needs in the image...
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Relationship, Product
Nuance is really good at updating the PowerShare main website with the new things coming. They are...
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Product, Value
Exchanging images through PowerShare is much more convenient and cost-effective because we aren't...
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Relationship, Operations
The initial training was very good. Nuance’s support team is very responsive. If I had questions,...
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Product
I find that PowerShare is much more user-friendly than other image exchange solutions. Some of my...
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Operations, Product
Most end users do just fine with PowerShare. I think it is just that they aren't used to it, and the...
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Relationship
We don’t have as much contact with Nuance as we do with our other vendors, but Nuance emails us, and...
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Product, Value
I like that Nuance makes it easy to communicate and coordinate with other providers. The vendor...
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Product
We don't ask much of Nuance; we just ask that PowerShare runs and doesn't go down. The vendor seems...
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Relationship, Value
The product continues to prove its value in supporting our company's objectives to one day reduce,...
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Relationship
We have been very satisfied with the product and the support we have received from the vendor.
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Loyalty, Relationship
We bought some optional add-ons, and we have had a lot of problems and been let down with several of...
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Product, Value
To improve Nuance’s system’s product quality, their ability to handle large studies needs to get...
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Product
We are very happy with PowerShare.
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Relationship, Product
We know PowerShare, and we can support it and our customers. Nuance doesn't really offer new...
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Loyalty, Product
I don't think that the vendor's cloud is going to get much better in a year. I would love for it to...
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Relationship
We have a representative from Nuance. That individual is really good. Nuance's support people are...
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Product
PowerShare is sometimes a little difficult for new users to get into, but it isn't like they don't...
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Loyalty
We don't have any plans with the system right now because we are moving away from it. That isn't...
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Loyalty
We have been looking at PowerScribe One for a few years. The vendor has added more of their à la...
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Relationship
Nuance's executives have been fantastic for our organization.
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Product
The biggest advantage of PowerShare is its ability to connect with facilities that we normally...
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Product
We are still on the same platform we have been on forever. There has been no upgrade. I would like...
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Operations
If an organization wants to spend thousands of dollars and fly to Florida to go through Nuance's...
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Culture, Relationship
Nuance is just a behemoth company like Microsoft. Now they are owned by Microsoft, so things are...
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Relationship
Nuance isn't very responsive with PowerShare. Their biggest problem is their basic approach to...
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Value
Microsoft will charge us for whatever they can. And when we pay Microsoft their money, they are very...
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Relationship, Product
PowerShare is just a web product, so Nuance does upgrades very well; we very rarely have issues with...
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Relationship
We have a pretty good support team with Nuance. I would recommend PowerShare.
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Relationship
Nuance's support team is always available to assist with unique workflows or connections with other...
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Relationship, Product
PowerShare is a great product. Our Nuance representative supports the product really well for us.
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Relationship
Nuance’s team is very hard to work with; I have tried to get someone else to help us try to go...
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Relationship
We had an amazing representative from Nuance in the beginning who did everything for us. Things went...
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Product
I wouldn't buy PowerShare again. It is super easy to use, but sometimes it works, and sometimes it...
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Relationship, Product
When I have an issue with PowerShare and report it to Nuance, I see those things get changed. When I...
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Relationship
Nuance is very helpful in bringing on new locations. That is part of their presented value...
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Product
What could be improved with PowerShare is probably beyond what Nuance has control over. The whole...
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Product, Value
PowerShare helps a lot. We are not using CDs as much. We are able to transfer and receive images...
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Loyalty, Relationship
Nuance is really working on their interoperability. They have a lot of new features and...
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Product
PowerShare works as expected and as we want it to. We don't have all the bells and whistles, but it...
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Relationship
The support is really good. If we need to add a site, Nuance is quick to help us accomplish that. We...
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Relationship
The support is kind of shaky. It isn't easy to get ahold of the support team, and when we do, they...
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Culture, Product, Value
The ease of use is good. We can view images, and it is pretty easy to share images with another...
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Operations
In terms of training, the vendor doesn’t check in enough. The system is not hard to use, but I would...
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Relationship
What Nuance is doing, they do well. We are a big organization, so having the ability to connect to...
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Loyalty, Product
With PowerShare, there isn't a good way for patients to get their own images. The system is too...
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Relationship, Value
Nuance is great; I have worked with them for several years now. They have done a lot for us. Nuance...
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Operations
Training technologists on the workflows in PowerShare is pretty straightforward. There is really not...
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Relationship
Every time we call Nuance, we work with our main representative, and if they can’t answer our...
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Value
Nuance charges us for everything that we do. However, I have never worked with a vendor that I...
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Product
PowerShare's ease of use is a strength and a selling point. PowerShare is a cloud-based solution, so...
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Product
Nuance still hasn't added any ability to import PDF files into the system. Everything has to be a...
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Relationship, Operations
Since Nuance purchased the solution, it has become a little more cumbersome to work with them on...
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Product
PowerShare offers a solid platform for medical image sharing, but there are a couple of areas where...
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Product, Value
PowerShare excels at efficiently delivering diagnostic-quality DICOM imaging studies to physicians...
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Product
PowerShare is pretty good with integration.
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Value
The hard thing about PowerShare is that it is just a necessity. Everybody uses it. I think it is way...
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Relationship
I don't think I have ever met an executive from Nuance. I don't know that Nuance has ever called me...
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Loyalty, Product
I haven't seen any upgrades for PowerShare except for the ones Nuance has talked about. I think they...
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Loyalty, Operations
Nuance has been really good. Everything is working well with them. Our implementation went well, and...
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Loyalty, Product
In our area, a lot of people are using PowerShare. We actually enjoyed using our previous product,...
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Loyalty
I would love to not be on PowerShare, but some organizations that we work with and we want to share...
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Product
With Nuance, we could probably always ask for something when it comes to functionality, but the...
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Product, Value
I really enjoy the size of the network in PowerShare. That has opened a lot of doors for us....
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Loyalty, Product
The vendor could focus more on ad hoc sharing with providers or patients. We are starting to dip our...
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Value
I think we get a lot of value out of the system, but it is costly. Since it is the de facto standard...
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Relationship
Since Nuance was acquired by Microsoft, I haven't seen any negative changes. Maybe there is even...
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Product
The system is relatively easy to use. In our region, it has kind of become the standard. The larger...
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Culture, Relationship
When we call Nuance, somebody answers the phone, and we give them the whole story. After we have...
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Loyalty
PowerShare is part of our long-term plans because it is pretty much the best in its class. There are...
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Relationship
The last couple of times we have done any upgrades with Nuance, they have been a little shaky. I...
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Relationship
As a company, Nuance seems to take quite a long time to finish any customization or any projects...
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Value
PowerShare is not expensive. It just takes time and setup, so I’m satisfied with the value we...
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Relationship
Nuance has been pretty good at their support. We have even had Nuance's representatives come...
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Product
We like the product. Nuance is pretty solid, and I have recommended them.
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Product
PowerShare does exactly what we expect it to do, so we have no complaints about it.
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Operations
There is minimal training for PowerShare. Nuance sends out training emails, amid all their other...
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Product
As far as the product goes, this has been a good year. My experience has been pretty even....
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Product
PowerShare has been a very helpful tool for us. Its ability to act as a router from our PACS to...
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Operations
I don't hear from Nuance unless I let them know that something is going on. In addition, I would...
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Operations, Product
PowerShare is just very intuitive. There was no training to show people how to use it. PowerShare is...
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Relationship, Operations, Product
Nuance has technology that we haven't taken advantage of just because it takes time to implement....
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Operations, Product
Nuance was one of the early adopters of a sharing system, and they have been successful in...
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Loyalty
We switched to PowerShare from another solution. The primary driver behind us leaving our previous...
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Relationship
We always get support from Nuance. I like the fact that we have one main contact, so we can contact...
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Loyalty, Product
When we have a lot of studies in PowerShare, we can't decipher the worklist per user group. For...
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Relationship, Operations
We have some projects going on with Nuance right now, and I like the collaboration back and forth...
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Product
PowerShare, from everything I can tell, works fine, and everybody works well within the system. I...
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Relationship
Nuance is not nearly as easy to work with and to get information from as our PACS vendor is. But my...
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Operations
We don't get ongoing training unless we reach out to the vendor for it, but the initial training...
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Product
I wish PowerShare could integrate better with our PACS. There are some customizations that we would...
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Relationship
We have had pain points with the vendor's timeliness and support resolution. There was one period...
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Culture, Relationship, Product
Over the last couple of years, Nuance has worked on Power BI, but that system isn't as powerful and...
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Culture, Relationship, Value
In terms of driving tangible outcomes, Nuance is not what I expected, but they are not any worse...
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Loyalty, Relationship, Product
There is nothing new about PowerShare. Nuance is just continuing forward. I would not buy PowerShare...
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Relationship
I haven't had Nuance say something that they had to backtrack on. So, whatever they do promise, or...
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Relationship
PowerShare's support is a little lacking. Maybe it is because we are a spoke, but sometimes it is...
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Loyalty, Relationship
I assume we will move forward with PowerShare indefinitely. PowerShare’s core competency of...
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Product
There are certain DICOM SOP classes that PowerShare doesn't support. From a technical standpoint,...
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Product
PowerShare just works. We rarely have issues with it. It is very dependable, and it has a lot of...
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Product
PowerShare's interface needs a facelift. It is a little clunky, hard to manage, and out-of-date....
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Operations
Nuance's implementation services are a little better than the services of another of our vendors,...
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Product
Overall, we are happy with our account manager. We have been live for a while now, but we still have...
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Value
We want to eliminate burning CDs, and while the volume has gone down, we are still heavily burning CDs....
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Relationship
For urgent issues, Nuance says to place a phone call, and for nonurgent issues, they say to place an...
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Product
Some of the tools that our very busy film-library staff members have to sort through in their queue...
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Relationship
I'm going to give Nuance’s support a lower score mostly because of the response time. If we call in,...
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Culture, Value
So far, Nuance has kept their promises. I would absolutely buy PowerShare again. I wouldn't say that...
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Relationship
I'm very pleased with Nuance's responses and service. A lot of stuff is moving to the cloud, so...
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Product
One of the things that we really like about PowerShare is we have leveraged the program to share...
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Product, Value
PowerShare has been a very nice product. PowerShare is a way to share the actual imaging studies or...
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Product
PowerShare was designed based on instituition-to-institution communication about where the system...
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Culture, Value
Nuance doesn't nickel-and-dime us. I don't know whether that is because of the service contracts we...
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Product
We have never had any issues with Nuance's products, and we have had those products for years. The...
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Loyalty, Relationship, Value
Nuance avoids charging for every little thing. Their product is very straightforward, and the vendor...
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Loyalty, Product
There are a couple of minor things in PowerShare that I think should be intuitive but are not. I...
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Relationship
We have been with Nuance for so long that we have built really solid professional relationships with...
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Relationship
We can’t really get ahold of somebody at Nuance like we used to be able to. We always have to wait...
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Operations, Product
We have a lot of people in the organization who use PowerShare, and they say the solution is a...
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Operations
There really was no training for PowerShare. We never really talked to Nuance. They just installed...
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Loyalty, Product, Value
PowerShare helps in getting priors for our radiologists, so because of the ease of use and of...
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Product
We haven't had a chance to integrate PowerShare, although Nuance offers integration services. We...
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Culture, Relationship
Whenever we get into a discussion with Nuance about an increase of so many studies a month, we are...
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Culture, Relationship
Nuance's support is terrible. We never get to speak to a live person, and when we do, maybe a couple...
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Product
My likelihood to recommend PowerShare is middle of the road because Nuance is there, and they can do...
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Value
PowerShare is a cloud-based solution, so Nuance's upgrades are transparent to us. The quality of...
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Relationship, Operations
Just trying to get through to Nuance on the phone is terrible, but their web support is pretty good....
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Loyalty
Hopefully, my satisfaction will improve in 12 months. One of the things that we have had an issue...
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Value
We have never had a problem with PowerShare in terms of charges. Nuance just has their standard, and...
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Loyalty, Product
Once in a while, PowerShare will have hiccups. However, interestingly enough, that didn't start...
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Operations
Nuance doesn't have formal training because that isn't really needed. The product is simple enough....
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Product
The product is really good, and PowerShare is very easy to use. We have been able to do a lot with...
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Relationship
The support for PowerShare is a mixed bag. It depends on who we get on the phone. We don't call the...
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Value
Microsoft is changing Nuance a bit. They have attempted to charge us for extra things, but we have...
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Product, Value
We just went live with PowerShare's automatic order generator. Before, every study we received had...
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Operations
Nuance offers basically zero training. We could do probably a two-hour session and get the bulk of...
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Relationship
When we put in a feature request with Nuance, it goes into this pile, and they sort that pile by how...
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Product
I love that PowerShare makes it so easy to share images with virtually anyone in the country. I can...
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Relationship
I have never had any problems with Nuance, and they have been great all along.
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Relationship
The vendor seems to be keeping up with technology and customer feedback. If we have any issues, they...
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Product, Value
PowerShare is good as it is. It has revolutionized the way we get images now.
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Loyalty, Operations
Nuance can maybe simplify PowerShare or even make it a bit more user-friendly. I know we will get...
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Relationship
My only concern is that it can sometimes be difficult to reach a service technician by phone, and...
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Product
In general, my experience with the product has been very positive. It is user friendly, which is a...
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Product, Value
PowerShare gives us the ability to send images rapidly to far-off facilities once we connect with...
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Relationship, Product
We haven't made any enhancement requests to Nuance, but they haven't offered any new technology,...
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Operations
I would tell someone who was considering going with PowerShare to make sure to get all the training...
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Operations
There is not much training for PowerShare. The biggest issue we run into is around connecting with...
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Loyalty
With PowerShare, we are as happy as pigs in slop because it just does what it says it will do as...
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Relationship
The Nuance customer support has been fantastic. If there is a novel issue, they walk us through it...
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Product
PowerShare is becoming ubiquitous, like when people say Kleenex to talk about tissues. Nuance...
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Relationship, Product
The product and the upgrades are fine. There are just some stability issues. Things have been a...
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Relationship
For support, we either call or place a ticket online. Nuance’s online support is a bit slower, so...
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Product
There are a couple of things that we would like to be able to do in PowerShare that we just can't....
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Relationship
PowerShare is a fairly easy-to-use system. The support is very good when we need to set up a new...
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Product
The reliability of PowerShare is very good. I can't remember the last time we had an issue with that...
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Relationship
I am very pleased with Nuance’s support. Our case manager is very responsive when I have to reach...
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Product
PowerShare is pretty easy, but there is room for improvement. Nuance is trying with integration, but...
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Relationship
Nuance is the only vendor I see doing true proactive work.
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Operations
Nuance's training and implementation did not go very well. Looking at PowerShare and its components,...
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Value
We really like PowerShare, but it is very expensive. Nuance does charge for every little thing.
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Loyalty, Product
There are some long-time things that could be improved in the system. The main thing our PACS team...
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Operations
We don't necessarily have upgrades that we have to plan for or are involved with, but Nuance has an...
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Culture, Value
PowerShare is always kept pretty much to the status quo. There aren't many changes, big upgrades, or...
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Culture, Relationship, Product
When we get image requests in PowerShare and fulfill those requests, even if we fulfill them from...
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Relationship
A lot of our Nuance support complaints come from applications like PowerScribe, but we have a...
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Relationship
In terms of performance, everything is good. Our biggest complaint this year has been support. We...
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Product
We really don't have any issues with PowerShare; I can't think of the last time I had an issue and...
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Product
Nuance's system is easy to use and widely adopted across other organizations, making it familiar to...
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Culture, Relationship
Our Nuance representative has been an amazing person to work with, and they have helped us through...
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Loyalty, Operations
We really like the system's design. That was what really sold us on its ease of use. Anyone can use...
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Operations
PowerShare has trainings in a little question mark in the bottom right corner of the screen. I have...
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Loyalty, Product
When we got PowerShare, we were worried about HIPAA and how the system would integrate, send things...
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Loyalty, Product
Nothing could be 100% perfect. When it comes to sending images, PowerShare has quite a few options,...
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Product
Anytime I try to connect to another hospital, PowerShare works. When I send images, we will get an...
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Relationship
Our Nuance representative has been amazing. We have worked well with them, and they are awesome. I...
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