PowerShare Commentary
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Subject Expert
Monique Rasband
VP Imaging, Cardiology, Oncology
Commentary Summary
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User Commentary
Product
PowerShare continues to give us more opportunities to send everything out. It integrates fairly...
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Culture
Nuance is up front about what they charge, but with the subscription models, they break things out...
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Operations
PowerShare doesn't have much regarding training. It is a plug-and-play solution.
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Relationship, Product
We have people using PowerShare who are not all that tech savvy, and they still do fine.
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Relationship
Nuance has multiple levels. They usually start at a lower level, and if they can't resolve things,...
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Loyalty, Product
PowerShare doesn't have the ability to integrate with MyChart, but that is coming out soon. The...
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Product
We want the system to be a little more robust. Other image exchange solutions anonymize images when...
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Relationship, Value
Nuance is very eager to make sure that their product is getting to where it needs to be, and the ROI...
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Relationship
PowerShare is a pretty solid product, and our hub's support people are usually very easy to get...
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Product
PowerShare works pretty well. The nice thing about PowerShare is that it just runs. I go in and run...
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Relationship
Nuance’s customer support is pretty good. They are pretty quick about getting back to us and fixing...
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Relationship, Product
Nuance could work on their GUI. For a technical person, it is not bad. For nontechnical people, it...
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Product
PowerShare has worked for us, and it is pretty seamless. Also, we can get online and download images....
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Operations
We are not getting any ongoing training from Nuance, and maybe that is something that we haven't...
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Relationship
With Nuance, we have had excellent support and no serious system issues. Nuance’s executives are...
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Product, Value
PowerShare is a tool I use to share images with other facilities. With PowerShare, patients don't...
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Product
We don’t get upgrades often for PowerShare, but if we get an update, we see an announcement when we...
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Operations
PowerShare now has training modules that are online.
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Product
The system works seamlessly with my new PACS and with other Nuance products. The products are...
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Product
The solution never crashes; it is simple but effective. There are bells and whistles should we need...
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Relationship
I know the numbers to call should anything happen. I know who to contact, and I know the chain of...
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Product
There are metrics where I can go in and see how many connections we have. I can see the utilization...
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Product
PowerShare has a standard PACS integration, so it does absolutely everything it should. The...
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Culture, Value
The big issue with PowerShare is that the cost per study for an organization like us is just really...
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Loyalty
In terms of whether we would buy PowerShare again, I have to go with a maybe there. It would depend...
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Loyalty, Relationship, Product
There is a lack of polish within the PowerShare application post-acquisition by Microsoft. We have...
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Relationship
The support has degraded in the last little while. I have a ticket open that has been open for quite...
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Operations
With Nuance, there is definitely a train-the-trainer approach. They trained our staff on the...
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Culture, Product
We have had some performance instability with PowerShare. And the integration with our EHR is not...
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Relationship
We have a good relationship with Nuance. They are constantly developing and looking for ways to do things....
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Product, Value
PowerShare has been a game changer for some of our physicians because we have patients who sometimes...
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Operations, Product
Upgrades with PowerShare are pretty hands off. They run in the background, and there is no downtime.
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Operations
Nuance released some training modules that they have online now, and the modules are super user...
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Relationship
Nuance launched a support center that we can access through a little button at the bottom of...
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Value
PowerShare is in the cloud. We pay for how much data we move back and forth, so there is a given...
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Product
We have integrations between PowerShare and other image-sharing systems, and Nuance has been...
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Value
With Nuance, we usually know what we are getting charged for beforehand. We are just in a spoke, but...
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Relationship
Nuance is fabulous in their communication, and they are the best at that, so we don’t have to do...
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Value
I don't have any pain points with Nuance, and we have no problems with the PowerShare product. If I...
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Relationship
For Nuance, we have to put in a ticket, and sometimes it is days before we get a response.
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Product
We have had a lot of speed improvements. PowerShare is much faster than it was last year. Nuance has...
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Product, Value
We love that we have the ability to put imaging requests right in PowerShare. We have the ability to...
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Product
One feature that I wish Nuance would come out with is the ability to email a link to another...
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Operations
We have installed the trainer for PowerShare, but we have been mainly responsible for training our...
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Relationship
We have engaged Nuance quite a bit, and they have been engaged with us, but it felt like we needed...
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Relationship
Nuance does a nice job helping reach out to other PowerShare customers, connecting them to us, and...
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Product
I'm pleased that we have that EMR integration with PowerShare. I think the integration could be...
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Operations, Product
When we implemented the system, the vendor showed us some measures. We have spreadsheets of our...
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Value
PowerShare pays for itself over and over again through the money that we save by not having to burn,...
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Product, Value
PowerShare works without fail, has minimal downtime, and works the way the vendor promised it would....
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Relationship, Product
PowerShare is fantastic, but the vendor hasn't made a significant number of improvements to it over...
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Culture, Relationship
Nuance always emails us about planned maintenance. They also always answer our questions in an...
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Relationship, Product
PowerShare is not integrating with our EHR as we would like it to. Nuance always says the...
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Culture, Relationship
When there is an issue, the vendor lets us know far enough in advance. Also, we have a sales...
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Relationship
Last year, PowerShare had way too many unexpected downtimes. Over the last few months, it has...
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Product
Things have gone very well with PowerShare. PowerShare is a very solid product, and it is user...
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Relationship, Product
PowerShare has been a little questionable over the last while. We have had a lot of downtime...
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Product
The system is the same as it always has been. The vendor hasn't done any major enhancements or...
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Relationship
Nuance is very communication forward when it comes to downtime. They have banners on their page, and...
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Product, Value
PowerShare has allowed our hospitals and practices to more efficiently receive images from and send...
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Loyalty, Product
The vendor is starting to trail behind new features competitors have developed, such as automated...
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Relationship, Product, Value
Nuance has been a great partner for our facility. Their expansive network allows us to expedite...
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Product
My biggest struggle is the process for requesting electronic studies. I do not have admin...
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Operations
Once PowerShare was installed and the vendor taught us what to do, we never had to do anything. The...
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Product, Value
If we are hooked up with another Nuance customer, it is very easy to put things back and forth. Even...
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Loyalty, Operations, Product
Before we were on our current PACS, each one of our sites was essentially on a different PACS. We...
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Product
I like the fact that Nuance is constantly doing updates to improve the system. We are a small...
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Culture, Relationship, Product
We have had some trouble with larger organizations pulling images off of PowerShare to get them into...
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Operations
I have had to teach some of our facilities how to use the system. I don't know whether that is...
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Operations
Nuance does upgrades without us even knowing that they are happening, and those upgrades don't take...
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Operations
Nuance is really good when I have questions. The vendor doesn't necessarily inundate us with...
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Product
PowerShare works every time images get into the system. The image sharing it does is simple; we send...
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Operations
With Nuance's training, we have to create an account to use some training videos, and we can't...
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Culture, Product
We haven't had any issues with PowerShare. It does exactly what the vendor said it would do. We are...
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Relationship
PowerShare doesn’t necessarily catch our problems, but the vendor will upgrade us before we get...
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Value
The only things that Nuance charges us for are things we haven’t had before, and that is appropriate....
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Relationship
There are some minor workflow issues in PowerShare that we have brought up to our customer service...
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Loyalty, Relationship, Value
PowerShare is a very solid product. Nuance's customer service has been above and beyond. The vendor...
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Relationship
PowerShare has been an outstanding product. We love Nuance's customer service representatives. We...
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Relationship
I have been impressed with Nuance's processes. The vendor makes it very easy to get involved with...
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Value
I can't think of anything Nuance offers that doesn't work just fine. I really like Nuance, and I...
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Loyalty, Product
A lot of other facilities in our area had been going over to PowerShare, and that made it difficult...
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Operations
The vendor provides good training, but users really need to get into the system and click around to...
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Relationship, Product
The system is hosted in the cloud, so the vendor will alert us if they are doing maintenance or...
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Loyalty
We are starting to get more and more buy-in from patients with PowerShare. The goal is to one day...
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Product
PowerShare is very regimented in what they do, so there isn't a lot of room for change. The vendor...
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Operations, Product
Once users start using the product, it is very easy to figure out. It took a while for our users to...
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Product, Value
PowerShare is very expensive and very clunky. It does not allow us to ingest certain study types. It...
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Relationship
We force new technology on Nuance because the server needs to be updated on our side, and they will...
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Product
Users get what they get with PowerShare, for better or for worse. It is a very good product, but it...
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Value
For PowerShare, there is just one cost for everything that the vendor does because they really don't...
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Product
There are competitors out there that are doing a little better than Nuance. PowerShare is really...
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Product, Value
If it were up to me, I would definitely get PowerShare again. PowerShare is a really good tool for...
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Product
I am not really sure what Nuance could do to improve, but I may be unfamiliar with how far...
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Product, Value
PowerShare has definitely been better than other vendors' products. We have had issues with some of...
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Relationship
We have some issues with Nuance being proactive, but the issue is on our side. Our IT people make it...
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Product
Our issues are mostly with the technology of Nuance’s PowerMics. We still have the PowerMic II, and...
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Product
PowerShare’s sharing technology is pretty simple, and the solution offers the ability to integrate...
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Product
PowerShare is quick and easy to set up and to connect with other outside facilities and patients. It...
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Product
If we want to send images on the fly to a physician, we are sometimes unable to set up that person...
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Product
Ease of use is PowerShare’s strength. We are able to pull or send images from our PACS to...
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Operations, Product
PowerShare is actually very successful. Everything is remote, so if the technologists don't know how...
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Operations, Product
Nuance provides no training, and PowerShare is too complex of a product. I would like it to be a...
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Product, Value
PowerShare can make a difference between life and death. The product has been extremely useful for...
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Product
I wish PowerShare were more patient-centric in terms of image sharing. It is awesome between...
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Relationship, Product
PowerShare is really fast, and we can get anything in a couple of minutes. I like the electronic...
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Product
One of my biggest pain points with the product is the inability to see item requests as they come...
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Relationship
When we have an issue or anything, the vendor works hard for us. We recently had an outage with...
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Relationship, Operations
Our IT team works closely with the vendor and brings back training on the product. That is pretty...
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Product
PowerShare goes down quite a bit, and that prevents our workflow. We can't catch up as quickly as...
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Product
There are a few things that could be better regarding the product’s quality. We have a widget we can...
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Loyalty, Product
PowerShare is good, but there are some things that are clunky and not always user friendly. We are...
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Product
We would like to see more patient tools with PowerShare. It feels like people are even more mobile,...
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Loyalty, Relationship
PowerShare is getting more popular and more common. That is nice for us. I think some of the other...
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Relationship
The support team is good and timely in fixing things and getting back to us with any questions. We...
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Relationship, Product
I don't hear about a lot of proactive system monitoring or issue resolution from the vendor. If...
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Operations, Value
Nuance provided minimal training for the utilization of the system. They left it to some of our PACS...
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Product
A strength that PowerShare has is its integration with some AI platforms. We have an integrated...
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Product
There could be some additional ease of use for users within PowerShare. Right now, the solution’s...
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Loyalty
Instead of adopting PowerShare as a patient-focused solution, we look at it more as an...
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Value
We have never really needed support from Nuance, but when we have needed support, the vendor has...
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Relationship, Product
I like PowerShare’s vast connectivity with other hospitals and the convenience of being able to send...
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Product
The user interface within PowerShare could be a little simpler and easier. To do that, Nuance would...
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Relationship
I haven't been promised anything that Nuance hasn't been able to deliver. They do what they say they...
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Culture, Value
Nuance is straightforward with their pricing and the cost of what we do. They haven't gone back and...
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Operations
Nuance has a lot of general training, and they trained our people. They hosted a meeting to train...
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Product
PowerShare should be a little more user friendly, but it functions well.
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Relationship
Our PowerShare representative I work with on a regular basis consistently links us to new sites in...
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Relationship, Product
Nuance does seem to be landing some accounts with some big medical systems, and that has been...
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Product
I would like Nuance to add more hub sites.
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Relationship
PowerShare just works. I don't have to call the vendor for support very often, and the services on...
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Product
The only issue that I have with PowerShare is that when we go to search for connections, the system...
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Product
PowerShare’s workflow scenarios on how to use the application need improvement. I am really...
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Culture, Operations
When we learned the system, we had to pick and choose what we thought we could get our release of...
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Operations, Product
The product works, but it needed more functionality before it was ever rolled out. It has some...
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Relationship
In projects, we typically look at the current state and future state, but Nuance wasn't able to look...
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Relationship
If I call the support people, they are pretty responsive.
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Operations, Product
PowerShare can be used by providers, release of information groups, and PACS teams, but we are...
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Loyalty, Product, Value
We are using PowerShare to exchange images from one provider to another and from one healthcare...
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Operations, Product
It can be a little challenging for us to navigate through the system to accomplish what we want to...
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Relationship
Nuance’s support team is excellent; the team gets back to me about any questions that I have....
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Relationship
PowerShare just works, and the vendor is really good with communication. Anytime we have a question,...
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Operations, Product
PowerShare does not have automatic integration with our EMR, and figuring out what to do with the...
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Relationship
Managing requests in PowerShare is difficult because we don't have a dedicated person for that job,...
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Product
The product is a cloud solution, so the upgrades occur automatically. There is very little I have to...
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Operations
The vendor is really good with online training. And we are not being billed for the extra training...
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Relationship, Product
I love PowerShare. It works really well. The vendor has excellent support. They have had a bit of...
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Loyalty, Relationship
My only concern with Nuance overall is the fact that they were acquired by Microsoft. They were...
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Value
In terms of costs, the vendor’s charges are almost perfect. I love PowerShare. The vendor did such a...
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Relationship, Product
PowerShare is one of the few applications that I use that actually sends out an alert and lets us...
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Relationship
I have had so few problems with PowerShare that I haven't really had to have any executive...
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Product
PowerShare requires two parties to use it to share and transfer images, so it isn't as simple as one...
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Relationship
Nuance’s service model is excellent. I have never run into anything that has been farmed out...
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Operations
Nuance takes care of everything with upgrades. I don't have to do anything. Nuance does very well...
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Relationship, Product
Nuance works with us very well with the institutions that we push images and studies to on a regular...
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Operations, Product
PowerShare is user friendly, but when I create shortcuts in another system, when the staff has to...
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Product, Value
The product helps us a lot to get continuity of care when we transfer patients. We can easily share...
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