PowerShare
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Subject Expert
Monique Rasband
VP, Imaging, Cardiology & Oncology
Commentary Summary
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User Commentary
PowerShare makes it easy for us to transfer images between facilities. Being a specialty hospital,...
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I wish Nuance provided some quick videos or something like that for training. And the service team...
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Nuance could put a little more functionality into their application. We are choosing to use another...
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Nuance is really good with their support, and Nuance is pretty good at delivering on what they promise....
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Nuance is really good. We call them, and they usually get things fixed right away.
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Nuance has only given me an issue one time. The system seems to work well when it comes to interoperability....
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It is very easy to share images between health systems or institutions, and that is beneficial to...
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The Nuance product is very reasonably priced. It is a steal. I never hear from Nuance, but I don't...
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The system works well. I never thought I would see the day when everyone would go to voice...
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We did a little update on the system, and the vendor jumped right in. They were excellent.
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Nuance hasn't been the easiest vendor to work with from a support perspective. Every time we get...
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I am really satisfied with PowerShare. The product is pleasantly surprising. I wish the system were...
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Nuance doesn't nickel-and-dime us. We can do anything we want, but we are charged per study that is...
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We have had some significant issues with the system not supporting certain types of imaging. We...
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PowerShare is a good product. We do experience a lot of unexpected, unplanned downtimes with the...
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Nuance is a good partner to our organization. They are very expensive for what they are, but we have...
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PowerShare has been a nice option for us to share with our referring community and our patients. It...
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The product lives up to what the vendor advertised it to be and does what they claimed it would do....
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When I talk to the vendor, they are very responsive. The changes and modifications that the vendor...
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We foresee staying with PowerShare in the future just because of the ease of use of the product and...
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Most of PowerShare's reporting structure is click oriented. Our physicians can add things to the...
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We have created very powerful workflows using PowerShare. Other entities are able to query through...
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Exchanging images is very simple because Nuance helped us to create channels. We created the...
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There are some little things in PowerShare that I would love to be improved. There is a lot of...
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Nuance has a client success person who is my single point of contact for connecting with Nuance....
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Nuance keeps the majority of their promises. Getting things done sometimes takes time. The vendor's...
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Nuance’s training is online. They answer all our questions, but the training is not very deep.
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We don't really have to do anything. If we need to update or replace our internal server, I just...
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My hot button with PowerShare is it is a cloud-based application. For years, HHS has strongly...
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Nuance definitely seems reactive. Most of their work is driven by growth, market share, and new...
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Nuance’s organization and structure are great. Meetings with them are scheduled, and we have a...
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PowerShare could possibly perform better if it didn’t have to be directly connected to a server....
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PowerShare has been a pretty good solution. The vendor reaches out to their customers well. If we...
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It is easy to import images into PowerShare manually. The system is basic. The more facilities that...
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We are looking forward to using the workflows that we can utilize PowerShare with. PowerShare can do...
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One of the big problems that we see with PowerShare is that our customers that are using the product...
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PowerShare can do a lot of things, but the organization needs to have full access to what the vendor...
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The training from the vendor is minimal; there just really isn't much training.
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A lot of people use PowerShare already. That has made it easy for us to share images across the...
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We are pleased with Nuance. PowerShare is reliable and robust. It is a real crowd-pleaser. The...
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I like that the vendor is looking ahead to staff augmentation. Their product line is smart, and they...
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We have been extremely satisfied with the vendor’s service and implementation. I always see alerts...
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The product’s proven positive outcome is expedited patient care, which is exactly what we are...
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If Nuance could improve on anything, it would be to increase outreach to robotics teams, ambulatory...
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We love the product. We love that we are connected to other hospitals and facilities. We can send...
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We would like the system to handle reports better. It does a great job at transmitting images, but...
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The system works like it is supposed to work. We don't have to worry about it too much.
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We send a lot of images through the system, but we don't get images in. The biggest frustration that...
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We will probably continue to use the system, simply because other facilities are using it. I don't...
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The support we get from Nuance is really good. If we have issues, we can reach the support people.
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We had an instance where we needed some support from the vendor, and it took weeks to get anything...
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The system has its quirks, but it is a good system. There is a learning curve to the system, but it...
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I have talked to the vendor executives, and I can get them on a call if I make enough of a fuss.
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PowerShare is very good, and the vendor is very responsive. I like their customer outreach. We meet...
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I like the system's reliability and ease of use. We train a few people on the system, and once they...
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We still have PowerShare, and one of the main reasons for that is timing. COVID-19 has slowed down...
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One thing I see from Nuance that frustrates me is their siloed approach. Their mentality seems to be...
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We mainly use the system for receiving. Anything we get in the system is automatically routed into...
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I haven’t had any issues with the system at all. It is very fast. From what I can see, it is more...
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PowerShare is a good product. We use it for sending and receiving images, and it is doing what it is...
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We have calls with the vendor on a regular basis just to discuss whether we are having any issues....
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PowerShare is doing what I want it to do, except my reports are not going into it. If we get an...
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Our clerical staff uses the product a lot, and they say PowerShare is fairly easy to use.
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We are trying to move away from physical media. We have a lot of patients or doctor's offices that...
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Nuance bills based on volume. We get an annual bill, and then at the end of the year, they evaluate...
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Transferring files with PowerShare is a little slow because of the encryption that the software...
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PowerShare has been great. Our contact is super responsive. We have got a project going for file...
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Doctors who use PowerShare heavily really appreciate the product. They especially like the product...
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PowerShare's strengths are that it is extremely easy to use and that the connections with other...
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The support is really good. I have a person I can text 24/7 if I have a problem. That person...
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I am always a little leery of the support because Nuance just got bought out by Microsoft, and that...
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The IS side never complains. Nuance is easy to work with. They are very accommodating when it comes...
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In the last year, Nuance has really stepped up. They have tried very hard to improve, and they are...
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If we have a suggestion for a change, it has to go in a bucket, and Nuance rates whatever shakes...
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Nuance's support is not great, and it has stayed the same and been a struggle. Communication is the...
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We feel like we get everything that the vendor promises us. PowerShare basically allows us to...
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PowerShare's ease of use depends on the end user. The biggest gap that we have in the system is with...
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I haven't heard about any issues with Nuance's support. We receive good support from their 24/7 call...
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PowerShare definitely helps us to drive outcomes. It gives us the ability to see historical data and...
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Nuance's problem is that they don't have a big-enough support team. That is what Nuance has told me...
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In the past year, Nuance has reached out to us to try to make sure that we are happy with the...
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Nuance's updates are very organized. They are like clockwork. We don't have to worry about the...
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Nuance was purchased by Microsoft. I used to work directly with a wonderful high-level employee, but...
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I would like the file transfer process to be a little easier and faster. The process takes about 10...
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We have been told by multiple people that PowerShare is very overpriced.
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We have been very happy with PowerShare. It fits our needs. Most of the facilities that we associate...
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We use PowerShare as a backup system in case our regular system goes down. We don’t use all...
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Whenever I talk to our representative, they are always responsive. Nuance reaches out, so if we have...
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My feedback for Nuance's upper management would be to get a better scope at the beginning because...
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PowerShare is used widely in our region, so it is easy for us to use it to connect with our...
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We have had some minor issues with account creation in the system. There are some features and...
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Nuance needs to do some development. I would like to see them create a cloud for patients to share...
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Nuance does not notify us when there are downtimes. We have to go to Nuance's webpage to find out....
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The market is changing, and Nuance is feeling a lot of pressure from outside vendors. If Nuance...
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For PowerShare, the billing is volume based. We do set up new interfaces that Nuance doesn't charge...
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Nuance has automated online help for PowerShare.
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PowerShare is a fantastic platform for sharing studies. The system works fine, but the real...
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We have a regular check-in with Nuance where they tell us about new things that have been...
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The biggest thing that we like about the solution is its ease of use. It is also easy for us to...
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The vendor's service and support are some of their biggest perks. Outside of restarting an...
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PowerShare is much faster than our previous system was. With PowerShare, our patients are able to...
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I have had good experiences with Nuance. Our account manager is very good about watching things. We...
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When we offer to read for a facility, we can transfer studies via the cloud wherever a facility...
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Nuance has good training because they offer a lot of online webinars. Nuance has a webinar almost...
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PowerShare has been a very solid platform for us from a sharing perspective. There have been no...
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PowerShare is easy to use, and it is a good solution for inside and outside image exchange. We don't...
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The price of PowerShare is so expensive. While the solution is solid, we have a hard time swallowing...
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PowerShare’s technical support is mediocre. We don't have a lot of issues with the platform being...
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At the time we went live, I am not sure there were as many mature options that are out there now. We...
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The last time we upgraded PowerShare, there were a lot of challenges in coordination, and then...
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We like that they have a position called a customer liaison. We have partnered with that individual...
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We are hopeful that in the next 12 months, Nuance might improve some things. I think they have an...
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We love PowerShare. Nuance keeps their promises. We had a meeting recently where we discussed some...
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The training for PowerShare was not great. No one actually came here to train us, and we did a...
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We are going to continue with PowerShare. It has been a pretty solid solution, and it is very...
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Some sites don't use PowerShare, and it can sometimes be a struggle for us to send images back and...
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Nuance is doing a great job. They are putting forward a lot of new technology, and that is exciting....
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PowerShare has great support. During downtime, there is a support page we can log on to and see what...
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PowerShare requires a little more support. Sometimes when the product goes down, the images are not...
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PowerShare has saved us from burning or importing discs. It takes a lot of work for a technologist...
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The vendor does great with enhancements. When I meet with our PowerShare support person, they are...
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PowerShare is an exceptional product. I consider it to be a state-of-the-art solution. The vendor's...
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PowerShare has been solid. We have been really happy with the way Nuance has taken care of us and...
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PowerShare is not very intuitive. I am not a fan of the product because it does have a lot of little...
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PowerShare does have great support. The support team is awesome. They are always very well educated....
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PowerShare is very simple to use. We have it built in with our PACS, and we never have any issues...
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In the search bar, we usually have trouble finding a name unless we just type the last name. If we...
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I like that we have the ability to share images instantly with any user. But that is typical for...
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All of our training has been really good. Anytime that we have had any issues with something that we...
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Overall, the vendor is very good. Their support is usually Johnny-on-the-spot. I have never had to...
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On the administrative side of things, the software could be a little more intuitive. The software is...
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We use PowerShare multiple times a day. It is very helpful for us to be able to send and receive...
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When we get a request from somebody, it would be nice if we could go to the messages section and...
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We have been so impressed with our account manager. They are very valuable. We do not really have...
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The support is hard to rate because it is inconsistent and a mixed bag. The support is slow, and we...
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We really love PowerShare, and it is very easy for us to use, but it is not easy for patients....
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The training from Nuance is excellent. The last training I did was remote, but I have also been...
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We are a big user of PowerShare. It is popular in our area, so we use it as both a hub and a spoke,...
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PowerShare is awesome. The best thing about it has been the vendor's customer service. That has been...
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PowerShare is very easy to use and set up. The vendor's support for new destinations and...
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Nuance makes it very easy to share things with other facilities. There are a lot of facilities that...
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The only pain points that I have had with the system have been related to the transfer syntax of the...
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The system is part of our long-term plans. I don't know whether that will change as technology...
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Nuance is good about letting us know what is coming, what they are doing, and why they are doing it....
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I never have anything bad to say about PowerShare because it is flawless. There are rarely any...
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We have regular calls with the executives, so I would say that the executive involvement is high.
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PowerShare is easy to use. It seems like the industry standard, so we can be in contact with more...
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We have always received good support from Nuance. They seem to retain their employees; we have...
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PowerShare is integrated with our EMR, so that makes it pretty good for hooking up with hospitals...
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There are a couple of things that PowerShare isn’t doing for us. We are getting a new product that...
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As I hear about Microsoft buying Nuance, I am curious about what will happen. Right now, it is a...
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I would like to see Nuance improve their support for nontraditional image types. That could be...
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PowerShare integrates really well with our other systems. It is moderately easy to transmit studies...
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Image sharing is always a challenge for us. Every site has their own version that they want us to...
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If someone wants to receive images, then we can easily go in to the system and upload those images...
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We have had issues when people have tried to change their passwords in PowerShare. That is a...
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Nuance tends to throw their weight around because of how big they are. That can be annoying....
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PowerShare has worked really well for us. We can sign up a new facility really quickly just by...
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One of our departments uses PowerShare quite a bit, and it has been very beneficial there. We are...
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We are always on the current version because the system is cloud based. Because of that, there is no...
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In terms of receiving our money's worth, PowerShare lacks some functionality that I could get from...
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One major functionality flaw in PowerShare is that it doesn't have the ability to process PDFs that...
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PowerShare has a lot of functionality that we can use, and the system has been great. We can receive...
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The support person that Nuance assigned to us is Johnny-on-the-spot all the time. They are always...
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My entire team uses PowerShare a lot. We manage a lot of image transfers, and it seems like my team...
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PowerShare does a good job for us. Particular studies have trouble being sent through the system....
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We are happy. We use PowerShare more than we expected, and that has added to the cost more than I...
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We have had to roll back a few upgrades that have been done to PowerShare.
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We have a success representative that we meet with every month to discuss the details of PowerShare....
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We have excellent administrative tools in PowerShare. We have flexibility with user accounts,...
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