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KLAS VP, Imaging, Cardiology & Oncology - Monique Rasband
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Monique Rasband

VP, Imaging, Cardiology & Oncology

monique.rasband@klasresearch.com

801-734-6281

 
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User Commentary

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Manager

PowerShare is not very intuitive. I am not a fan of the product because it does have a lot of little...

Sep 2021
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Manager

PowerShare does have great support. The support team is awesome. They are always very well educated....

Sep 2021
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Manager

PowerShare is very simple to use. We have it built in with our PACS, and we never have any issues...

Sep 2021
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Manager

In the search bar, we usually have trouble finding a name unless we just type the last name. If we...

Sep 2021
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Manager

I like that we have the ability to share images instantly with any user. But that is typical for...

Sep 2021
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Manager

All of our training has been really good. Anytime that we have had any issues with something that we...

Sep 2021
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Manager

Overall, the vendor is very good. Their support is usually Johnny-on-the-spot. I have never had to...

Sep 2021
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Manager

On the administrative side of things, the software could be a little more intuitive. The software is...

Sep 2021
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Manager

We use PowerShare multiple times a day. It is very helpful for us to be able to send and receive...

Sep 2021
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Manager

When we get a request from somebody, it would be nice if we could go to the messages section and...

Sep 2021
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Manager

We have been so impressed with our account manager. They are very valuable. We do not really have...

Aug 2021
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Manager

The support is hard to rate because it is inconsistent and a mixed bag. The support is slow, and we...

Aug 2021
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Manager

We really love PowerShare, and it is very easy for us to use, but it is not easy for patients....

Aug 2021
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Manager

The training from Nuance is excellent. The last training I did was remote, but I have also been...

Aug 2021
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Manager

We are a big user of PowerShare. It is popular in our area, so we use it as both a hub and a spoke,...

Aug 2021
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Analyst/Coordinator

PowerShare is awesome. The best thing about it has been the vendor's customer service. That has been...

Aug 2021
||
(0)
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Analyst/Coordinator

PowerShare is very easy to use and set up. The vendor's support for new destinations and...

Aug 2021
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Analyst/Coordinator

Nuance makes it very easy to share things with other facilities. There are a lot of facilities that...

Aug 2021
||
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Analyst/Coordinator

The only pain points that I have had with the system have been related to the transfer syntax of the...

Aug 2021
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Manager

The system is part of our long-term plans. I don't know whether that will change as technology...

Aug 2021
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Analyst/Coordinator

Nuance is good about letting us know what is coming, what they are doing, and why they are doing it....

Aug 2021
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Analyst/Coordinator

I never have anything bad to say about PowerShare because it is flawless. There are rarely any...

Aug 2021
||
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Manager

We have regular calls with the executives, so I would say that the executive involvement is high.

Aug 2021
||
(0)
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Analyst/Coordinator

PowerShare is easy to use. It seems like the industry standard, so we can be in contact with more...

Aug 2021
||
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Analyst/Coordinator

We have always received good support from Nuance. They seem to retain their employees; we have...

Aug 2021
||
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Analyst/Coordinator

PowerShare is integrated with our EMR, so that makes it pretty good for hooking up with hospitals...

Aug 2021
||
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Analyst/Coordinator

There are a couple of things that PowerShare isn’t doing for us. We are getting a new product that...

Aug 2021
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Manager

As I hear about Microsoft buying Nuance, I am curious about what will happen. Right now, it is a...

Aug 2021
||
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Manager

I would like to see Nuance improve their support for nontraditional image types. That could be...

Aug 2021
||
(0)
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Manager

PowerShare integrates really well with our other systems. It is moderately easy to transmit studies...

Aug 2021
||
(0)
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Nurse

Image sharing is always a challenge for us. Every site has their own version that they want us to...

Aug 2021
||
(0)
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Nurse

If someone wants to receive images, then we can easily go in to the system and upload those images...

Aug 2021
||
(0)
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Nurse

We have had issues when people have tried to change their passwords in PowerShare. That is a...

Aug 2021
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(0)
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VP/Other Executive

Nuance tends to throw their weight around because of how big they are. That can be annoying....

Jul 2021
||
(0)
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Director

PowerShare has worked really well for us. We can sign up a new facility really quickly just by...

Jul 2021
||
(0)
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Director

One of our departments uses PowerShare quite a bit, and it has been very beneficial there. We are...

Jul 2021
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Director

We are always on the current version because the system is cloud based. Because of that, there is no...

Jul 2021
||
(0)
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Director

In terms of receiving our money's worth, PowerShare lacks some functionality that I could get from...

Jul 2021
||
(0)
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Director

One major functionality flaw in PowerShare is that it doesn't have the ability to process PDFs that...

Jul 2021
||
(0)
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Director

PowerShare has a lot of functionality that we can use, and the system has been great. We can receive...

Jul 2021
||
(0)
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Director

The support person that Nuance assigned to us is Johnny-on-the-spot all the time. They are always...

Jul 2021
||
(0)
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Director

My entire team uses PowerShare a lot. We manage a lot of image transfers, and it seems like my team...

Jul 2021
||
(0)
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CIO

PowerShare does a good job for us. Particular studies have trouble being sent through the system....

Jul 2021
||
(0)
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CIO

We are happy. We use PowerShare more than we expected, and that has added to the cost more than I...

Jul 2021
||
(0)
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CIO

We have had to roll back a few upgrades that have been done to PowerShare.

Jul 2021
||
(0)
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Manager

We have a success representative that we meet with every month to discuss the details of PowerShare....

Jul 2021
||
(0)
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Manager

We have excellent administrative tools in PowerShare. We have flexibility with user accounts,...

Jul 2021
||
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Manager

PowerShare does what it needs to do. I mean it is kind of like a work truck to me. Ford, Chevy,...

Jun 2021
||
(0)
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Manager

After one of our solutions stopped being viable, we kind of looked around at our partners and who...

Jun 2021
||
(0)
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Analyst/Coordinator

We went with PowerShare in hopes that a lot of our partner facilities would get on board. Things...

Jun 2021
||
(0)
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Analyst/Coordinator

The system has been an adjustment for our users. The workflow surrounding PowerShare is complicated....

Jun 2021
||
(0)
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Analyst/Coordinator

PowerShare support has been a source of concern at times. I am not sure whether Nuance is...

Jun 2021
||
(0)
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Analyst/Coordinator

Nuance is more challenging than some of our other vendors. But they do offer training online for our...

Jun 2021
||
(0)
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Analyst/Coordinator

We have a lot of room to go with Nuance. Our system is not very integrated with theirs. It is...

Jun 2021
||
(0)
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Manager

We have not had any upgrades with PowerShare. However, they are doing pretty well.

Jun 2021
||
(0)
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Manager

The product does what it was sold to do. It serves the purpose that was missing forever. The vendor...

Jun 2021
||
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VP/Other Executive

As far as the ease of use goes, PowerShare works, but we have to get used to it, and there is a...

Jun 2021
||
(0)
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Manager

PowerShare is useful for what we use it for. We use the solution to exchange images between...

Jun 2021
||
(0)
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Manager

Nuance says that PowerShare can be used for things besides exchanging images between facilities, but...

Jun 2021
||
(0)
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Manager

We don't hear much proactively from Nuance. It would be nice if they went to a different pricing...

Jun 2021
||
(0)
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Manager

The product is great. We love it for its functionality. The benefit of the system is the connected...

Jun 2021
||
(0)
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Manager

The product has its shortcomings. It has limited integrations with platforms, such as large...

Jun 2021
||
(0)
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Manager

The vendor's support is very good. We get regular calls. There was a little bit of a changeover from...

Jun 2021
||
(0)
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Manager

Nuance gave us training when we asked them to. I think that PowerShare is a good product. It does...

May 2021
||
(0)
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Manager

The major strength of PowerShare is that our area is very saturated with PowerScribe. That makes it...

May 2021
||
(0)
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Manager

One of the biggest problems is that we are prohibited from sharing images via the cloud and that...

May 2021
||
(0)
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Manager

PowerShare does a really good job of sending studies and receiving images. We transfer a lot of...

Apr 2021
||
(0)
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Manager

The last time that I had to call the vendor's support, they gave me information about how to make...

Apr 2021
||
(0)
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Manager

We have recurring meetings with Nuance. They do phenomenal work with PowerShare. We continue to...

Apr 2021
||
(0)
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Manager

I think PowerShare is about to become the glue of this world as far as imaging is concerned with...

Apr 2021
||
(0)
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Manager

Initially, when I called support, I felt like I was calling somebody’s home. I didn't have a warm...

Apr 2021
||
(0)
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Manager

I wasn't here when PowerShare was initially set up, but I have been involved with some of the new...

Apr 2021
||
(0)
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Manager

We don't really receive any training from the vendor. If we have any questions, we can just call...

Apr 2021
||
(0)
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Manager

I would like to see the product's speed improve. PowerShare is slow for what we are trying to do now....

Apr 2021
||
(0)
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Manager

The only things that the vendor reaches out to us about are scheduled maintenance and downtime. We...

Apr 2021
||
(0)
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Manager

Those who are looking at the product should consider what they are trying to accomplish. If they are...

Apr 2021
||
(0)
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Analyst/Coordinator

Nuance has a smaller support team, and they are more about the quick fix because they don’t even...

Apr 2021
||
(0)
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Analyst/Coordinator

When we put in a ticket, we talk to someone right away, but we may not get a resolution right away...

Apr 2021
||
(0)
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Analyst/Coordinator

Nuance’s products can interface, and we could integrate with our EMR if we wanted to. In terms of...

Apr 2021
||
(0)
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Analyst/Coordinator

I have a Nuance representative that I meet with regularly, and they are always talking proactively...

Apr 2021
||
(0)
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Analyst/Coordinator

With PowerShare, we don’t have a choice of whether or not we want to upgrade. It is a national...

Apr 2021
||
(0)
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Director

Nuance has been pretty good, and PowerShare is competitive. We find it to be easy to use. Most...

Apr 2021
||
(0)
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Director

PowerShare is stable, and Nuance seems to be adding things that are helpful for both providers and...

Apr 2021
||
(0)
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Manager

If we go over with our file share use, Nuance does not nickel-and-dime us. They just let that go. If...

Apr 2021
||
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Manager

Nuance usually has documents that they can give to us. If further training is needed, then we will...

Apr 2021
||
(0)
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Manager

I would say Nuance is meeting all of our needs, but we would like them to maybe do a little bit...

Apr 2021
||
(0)
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Manager

We have a specific contact at Nuance to help with any issues. If we get some feedback from the help...

Apr 2021
||
(0)
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Manager

Sharing images in PowerShare is simple, especially if the receiving end is with PowerShare already....

Apr 2021
||
(0)
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Manager

Nuance is usually involved with the implementation, and that usually helps a lot. They don’t just...

Apr 2021
||
(0)
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Manager

We paid for a contract with Nuance, and we haven't had to add anything to that contract. We are able...

Apr 2021
||
(0)
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Manager

I have a representative with Nuance. If I have a situation with the system, I can contact that person....

Apr 2021
||
(0)
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Manager

PowerShare is pretty seamless. We have a version of the system that allows us to upload things...

Apr 2021
||
(0)
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Manager

PowerShare has slowly started to get things working. The one thing that I don't like in the system...

Apr 2021
||
(0)
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Analyst/Coordinator

We use multiple image exchange vendors, so it has been interesting to see the pros and cons of each...

Apr 2021
||
(0)
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Director

I have had no complaints about PowerShare. The product works fine, and it is a good way to share...

Feb 2021
||
(0)
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Director

PowerShare does need a dedicated person on our end. Nuance has dedicated people available to help,...

Feb 2021
||
(0)
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Manager

Nuance has a great outreach program. PowerShare is great. It allows us to connect with a lot of...

Feb 2021
||
(0)
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Manager

The training is a little frustrating. Nuance's product is fantastic and makes our patients' and...

Jan 2021
||
(0)
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Manager

There just isn't a lot of engagement from Nuance's people. It is hard to troubleshoot an issue with...

Jan 2021
||
(0)
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Manager

Fortunately, we don't have a lot of issues with the system. It could be easier to add facilities to...

Jan 2021
||
(0)
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Manager

Overall, PowerShare is one of those things that we purchase, and then everyone from the vendor seems...

Jan 2021
||
(0)
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Director

Nuance’s accelerators make it easy to send data to other facilities that also have accelerators, so...

Jan 2021
||
(0)
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Director

The whole time we have had Nuance’s system, I have had to call support only a few times, and that...

Jan 2021
||
(0)
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Director

Whenever there is an upgrade, Nuance will send an email letting us know about it. They sometimes put...

Jan 2021
||
(0)
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Director

Most of the vendor's upgrades are cloud based, so the vendor just lets us know when the upgrades are...

Jan 2021
||
(0)
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Director

I would like to have more control over a patient accepting a request. Right now, when patients...

Jan 2021
||
(0)
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VP/Other Executive

We have made a big investment in Nuance's products, but we have another image exchange product from...

Jan 2021
||
(0)
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VP/Other Executive

Nuance has good solutions, and they have done a few things to fix issues within PowerShare. However,...

Jan 2021
||
(0)
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Director

The products we use are doing exactly what we expect them to do and what Nuance promised they would...

Jan 2021
||
(0)
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Director

PowerShare is a cloud-based system. We haven't experienced any issues with Nuance's most recent...

Jan 2021
||
(0)
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Director

The product is very good. It meets our needs. Nuance just recently came to the rescue in terms of...

Jan 2021
||
(0)
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Manager

I don’t see us moving away from PowerShare because Nuance is doing exactly what they need to be...

Jan 2021
||
(0)
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Manager

The latest upgrade that just happened pretty much solved the majority of our problems. We went from...

Jan 2021
||
(0)
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Manager

Nuance doesn't charge us for every little thing. They try to avoid that because they know our...

Jan 2021
||
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Manager

During the COVID-19 crisis, Nuance has made themselves available. Nuance makes it clear that if we...

Jan 2021
||
(0)
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Manager

We love PowerShare because of the ease of use and how quickly we can ingest and share images in our...

Jan 2021
||
(0)
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Manager

If the decision were up to Nuance, they would be here now trying to roll out new solutions. Nuance...

Jan 2021
||
(0)
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Manager

Nuance dominates the market for image exchange. They are a well-established network. Their product...

Jan 2021
||
(0)
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Manager

I just want Nuance to continue to improve the speed of the system. I have noticed that their prices...

Jan 2021
||
(0)
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Manager

We have connected to a lot of healthcare organizations that can send images to us directly....

Jan 2021
||
(0)
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Manager

We don't use Nuance very often for training. The system is like an interface between hospitals and...

Jan 2021
||
(0)
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Director

Nuance doesn’t seem to have gotten very big yet, so if we call for help, we usually don’t run into...

Dec 2020
||
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Director

We put PowerShare in originally because we had a lot of orthopedic surgeons who wanted to be able to...

Dec 2020
||
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Manager

Nuance's training is twofold. Everything is based on Nuance's availability and my availability, so...

Dec 2020
||
(0)
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Manager

The product is saving us money, and we don’t have to print CDs and other things. Nuance is becoming...

Dec 2020
||
(0)
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Manager

The system is really easy to use. They do regular updates, and we have no issues with them as they...

Dec 2020
||
(0)
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Manager

The service is very proactive. We are satisfied with the product as it stands, but unless Nuance...

Dec 2020
||
(0)
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Manager

PowerShare is in its infancy. I have had good success talking with the vendor when I have called...

Dec 2020
||
(0)
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Manager

We are still trying to figure out the integration with the Nuance piece. We need to smooth things...

Dec 2020
||
(0)
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Manager

PowerShare sounds like a great system. The people who are set up with us are able to share images...

Dec 2020
||
(0)
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Manager

PowerShare has been pretty easy to use, and we exchange images through a gateway with other...

Dec 2020
||
(0)
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Analyst/Coordinator

Nuance is not perfect with support, but they are always attentive. I call them, and I get support immediately....

Dec 2020
||
(0)
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Analyst/Coordinator

The person we used to work with left the company. Now, whoever we have worked with for a specific...

Dec 2020
||
(0)
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Analyst/Coordinator

Nuance’s support during the pandemic has been the same as before. It is just a matter of getting in...

Dec 2020
||
(0)
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Manager

The direction we are going in is cloud sharing for images; CDs are antiquated and old, and nobody...

Dec 2020
||
(0)
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Manager

I can call Nuance’s contact number, and somebody will jump on the computer right away to help me.

Dec 2020
||
(0)
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Manager

As far as I know, PowerShare works great. Any improvements need to be made on our workflow side. I...

Dec 2020
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Manager

PowerShare's value is not a problem. It is cheap. In my opinion, PowerShare is pretty mature, so...

Dec 2020
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Manager

There are probably vendors out there that are better than Nuance, so I wouldn't recommend PowerShare...

Dec 2020
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Manager

I like that we have a lot more connections in this region than we would with another solution. We...

Dec 2020
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Manager

Nuance has increased their toolsets and supported some changes we have been keying into over the...

Dec 2020
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Manager

The vendor avoids charging us. Nuance is even trying to bring us some enhancements that we asked...

Dec 2020
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Manager

We have had a couple of client representatives, and they have been fabulous. When we have had...

Dec 2020
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Manager

We have had a few issues with PowerShare. Nuance struggles with their call center. I would love it...

Dec 2020
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Manager

Nuance is pretty good about being proactive. In fact, they are getting ready to do another update to...

Dec 2020
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Manager

I love the technology that lets us share images with patients. We can do a one-time share with a...

Dec 2020
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Manager

PowerShare has a very secure, encrypted way to share images with the patients, and it is very easy...

Dec 2020
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Manager

I usually receive an email from the vendor, and I actually have a person that I have a meeting with...

Dec 2020
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Manager

PowerShare is a great solution for sharing images so that we don't have to burn so many discs. I do...

Dec 2020
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VP/Other Executive

Nuance is too big and seems to get in their own way. They have a good product, and they are a good...

Nov 2020
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VP/Other Executive

Nuance's support is good, but it feels like the support people are checking a box to get the problem...

Nov 2020
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VP/Other Executive

PowerShare is okay. It is up to date when it comes to new technology. I would recommend PowerShare.

Nov 2020
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VP/Other Executive

I feel like we get charged quite a bit with Nuance, but at least they provide a service where they...

Nov 2020
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VP/Other Executive

When it comes to ongoing support, we just don't have very many problems with PowerShare. The Nuance...

Nov 2020
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VP/Other Executive

I am still waiting on something for PowerShare when it comes to overall product quality. We have the...

Nov 2020
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Manager

If somebody needs to receive images, the images might go directly to the receiver's PACS if we have...

Nov 2020
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Manager

Our rates are based on volume, and every so often, Nuance does a checkup to see whether we are way...

Nov 2020
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Manager

We have no plans to leave the solution. Nuance’s support is very good. The service that Nuance...

Nov 2020
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