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KLAS VP, Imaging, Cardiology & Oncology - Monique Rasband
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Monique Rasband

VP, Imaging, Cardiology & Oncology

monique.rasband@klasresearch.com

801-734-6281

 
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Director

I have had no complaints about PowerShare. The product works fine, and it is a good way to share...

Feb 2021
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Director

PowerShare does need a dedicated person on our end. Nuance has dedicated people available to help,...

Feb 2021
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Manager

Nuance has a great outreach program. PowerShare is great. It allows us to connect with a lot of...

Feb 2021
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Manager

The training is a little frustrating. Nuance's product is fantastic and makes our patients' and...

Jan 2021
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Manager

There just isn't a lot of engagement from Nuance's people. It is hard to troubleshoot an issue with...

Jan 2021
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Manager

Fortunately, we don't have a lot of issues with the system. It could be easier to add facilities to...

Jan 2021
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Manager

Overall, PowerShare is one of those things that we purchase, and then everyone from the vendor seems...

Jan 2021
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Director

Nuance’s accelerators make it easy to send data to other facilities that also have accelerators, so...

Jan 2021
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Director

The whole time we have had Nuance’s system, I have had to call support only a few times, and that...

Jan 2021
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Director

Whenever there is an upgrade, Nuance will send an email letting us know about it. They sometimes put...

Jan 2021
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Director

Most of the vendor's upgrades are cloud based, so the vendor just lets us know when the upgrades are...

Jan 2021
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Director

I would like to have more control over a patient accepting a request. Right now, when patients...

Jan 2021
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VP/Other Executive

We have made a big investment in Nuance's products, but we have another image exchange product from...

Jan 2021
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VP/Other Executive

Nuance has good solutions, and they have done a few things to fix issues within PowerShare. However,...

Jan 2021
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Director

The products we use are doing exactly what we expect them to do and what Nuance promised they would...

Jan 2021
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Director

PowerShare is a cloud-based system. We haven't experienced any issues with Nuance's most recent...

Jan 2021
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Director

The product is very good. It meets our needs. Nuance just recently came to the rescue in terms of...

Jan 2021
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Manager

I don’t see us moving away from PowerShare because Nuance is doing exactly what they need to be...

Jan 2021
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Manager

The latest upgrade that just happened pretty much solved the majority of our problems. We went from...

Jan 2021
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Manager

Nuance doesn't charge us for every little thing. They try to avoid that because they know our...

Jan 2021
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Manager

During the COVID-19 crisis, Nuance has made themselves available. Nuance makes it clear that if we...

Jan 2021
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Manager

We love PowerShare because of the ease of use and how quickly we can ingest and share images in our...

Jan 2021
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Manager

If the decision were up to Nuance, they would be here now trying to roll out new solutions. Nuance...

Jan 2021
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Manager

Nuance dominates the market for image exchange. They are a well-established network. Their product...

Jan 2021
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Manager

I just want Nuance to continue to improve the speed of the system. I have noticed that their prices...

Jan 2021
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Manager

We have connected to a lot of healthcare organizations that can send images to us directly....

Jan 2021
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Manager

We don't use Nuance very often for training. The system is like an interface between hospitals and...

Jan 2021
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Director

Nuance doesn’t seem to have gotten very big yet, so if we call for help, we usually don’t run into...

Dec 2020
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Director

We put PowerShare in originally because we had a lot of orthopedic surgeons who wanted to be able to...

Dec 2020
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Manager

Nuance's training is twofold. Everything is based on Nuance's availability and my availability, so...

Dec 2020
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Manager

The product is saving us money, and we don’t have to print CDs and other things. Nuance is becoming...

Dec 2020
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Manager

The system is really easy to use. They do regular updates, and we have no issues with them as they...

Dec 2020
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Manager

The service is very proactive. We are satisfied with the product as it stands, but unless Nuance...

Dec 2020
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Manager

PowerShare is in its infancy. I have had good success talking with the vendor when I have called...

Dec 2020
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Manager

We are still trying to figure out the integration with the Nuance piece. We need to smooth things...

Dec 2020
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Manager

PowerShare sounds like a great system. The people who are set up with us are able to share images...

Dec 2020
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Manager

PowerShare has been pretty easy to use, and we exchange images through a gateway with other...

Dec 2020
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Analyst/Coordinator

Nuance is not perfect with support, but they are always attentive. I call them, and I get support immediately....

Dec 2020
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Analyst/Coordinator

The person we used to work with left the company. Now, whoever we have worked with for a specific...

Dec 2020
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Analyst/Coordinator

Nuance’s support during the pandemic has been the same as before. It is just a matter of getting in...

Dec 2020
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Manager

The direction we are going in is cloud sharing for images; CDs are antiquated and old, and nobody...

Dec 2020
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Manager

I can call Nuance’s contact number, and somebody will jump on the computer right away to help me.

Dec 2020
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Manager

As far as I know, PowerShare works great. Any improvements need to be made on our workflow side. I...

Dec 2020
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Manager

PowerShare's value is not a problem. It is cheap. In my opinion, PowerShare is pretty mature, so...

Dec 2020
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Manager

There are probably vendors out there that are better than Nuance, so I wouldn't recommend PowerShare...

Dec 2020
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Manager

I like that we have a lot more connections in this region than we would with another solution. We...

Dec 2020
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Manager

Nuance has increased their toolsets and supported some changes we have been keying into over the...

Dec 2020
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Manager

The vendor avoids charging us. Nuance is even trying to bring us some enhancements that we asked...

Dec 2020
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Manager

We have had a couple of client representatives, and they have been fabulous. When we have had...

Dec 2020
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Manager

We have had a few issues with PowerShare. Nuance struggles with their call center. I would love it...

Dec 2020
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Manager

Nuance is pretty good about being proactive. In fact, they are getting ready to do another update to...

Dec 2020
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Manager

I love the technology that lets us share images with patients. We can do a one-time share with a...

Dec 2020
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Manager

PowerShare has a very secure, encrypted way to share images with the patients, and it is very easy...

Dec 2020
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Manager

I usually receive an email from the vendor, and I actually have a person that I have a meeting with...

Dec 2020
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Manager

PowerShare is a great solution for sharing images so that we don't have to burn so many discs. I do...

Dec 2020
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VP/Other Executive

Nuance is too big and seems to get in their own way. They have a good product, and they are a good...

Nov 2020
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VP/Other Executive

Nuance's support is good, but it feels like the support people are checking a box to get the problem...

Nov 2020
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VP/Other Executive

PowerShare is okay. It is up to date when it comes to new technology. I would recommend PowerShare.

Nov 2020
(0)
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VP/Other Executive

I feel like we get charged quite a bit with Nuance, but at least they provide a service where they...

Nov 2020
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VP/Other Executive

When it comes to ongoing support, we just don't have very many problems with PowerShare. The Nuance...

Nov 2020
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VP/Other Executive

I am still waiting on something for PowerShare when it comes to overall product quality. We have the...

Nov 2020
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Manager

If somebody needs to receive images, the images might go directly to the receiver's PACS if we have...

Nov 2020
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Manager

Our rates are based on volume, and every so often, Nuance does a checkup to see whether we are way...

Nov 2020
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Manager

We have no plans to leave the solution. Nuance’s support is very good. The service that Nuance...

Nov 2020
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Manager

The main thing we like about PowerShare is the cost. We got the product a long time ago, and we were...

Aug 2020
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Manager

The main improvement we would like to see with Nuance is the speed of their uploads and downloads....

Aug 2020
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Manager

Nuance’s support is great. Our customer account representative is awesome and very responsive. That...

Aug 2020
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Manager

The vendor has not asked us for any money, and we don’t have a contract with them.

Jul 2020
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Manager

I would like to see the vendor improve when we share a study to the cloud. We would like to be able...

Jul 2020
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Manager

I don't have any complaints about PowerShare. It is easy to add new facilities and to share images....

Jul 2020
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Manager

Nuance is very responsive to our needs.

Jul 2020
(0)
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Analyst/Coordinator

Nuance has recently done some upgrades that have made things easier and better for our staff. The...

Jul 2020
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Analyst/Coordinator

Nuance does upgrades on their own, and they are very informative. Nuance is super easy to deal with....

Jul 2020
(0)
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Analyst/Coordinator

Nuance's product is helping us share images. We can get reports out much faster with Nuance’s...

Jul 2020
(0)
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Manager

We had to contact the vendor's support not too long ago, and I was impressed with their services and...

Jun 2020
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Manager

The product works well, and it has been great to have. The workflow has improved recently. It used...

Jun 2020
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Manager

I don’t have any personal interaction with the vendor. They send us emails about things, and there...

Jun 2020
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Manager

The product is low maintenance, but the speed could be improved. It has already improved, but it is...

Jun 2020
(0)
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Analyst/Coordinator

PowerShare is a great product. It is reliable and stable. The vendor comes out with enhancements...

Jun 2020
(0)
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Analyst/Coordinator

The only problem with PowerShare is getting other hospitals to sign onto it and join our network....

Jun 2020
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Analyst/Coordinator

The product is very easy to use. We have nontechnical, nonclinical people using the application, and...

Jun 2020
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Director

PowerShare is hosted and is always current with updates. There is still room for improvement, but...

Jun 2020
(0)
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Analyst/Coordinator

The platform works really well with what we have, and Nuance is innovative enough to keep us where...

Jun 2020
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Analyst/Coordinator

With our older program, we had the ability to mess with the volume and the speed. That was extremely...

Jun 2020
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Analyst/Coordinator

With the workflow, we put in a ticket, we get a confirmation that the ticket was received, and then...

Jun 2020
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Analyst/Coordinator

Nuance’s executive involvement is good. I wouldn’t want to change it. There isn’t too much red tape....

Jun 2020
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Analyst/Coordinator

There was a period of time when we were under the microscope to get something done quickly. Nuance...

Jun 2020
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Manager

The issue isn't the product. It is a matter of getting people to participate. We are a hub, so we...

Jun 2020
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Manager

As best as I can tell, the vendor avoids charging for every little thing. There is a flat-fee setup.

Jun 2020
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Manager

In terms of executive involvement, I haven't had to communicate with many people that are that high...

Jun 2020
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Manager

My guess is that my overall satisfaction will remain the same a year from now. I don't know what...

Jun 2020
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Manager

I like that the product allows us to move images between hospitals. Anybody who is a member or who...

Jun 2020
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Analyst/Coordinator

There is one thing the vendor could improve in the product. The vendor automatically sets up all...

Jun 2020
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Manager

PowerShare does the things that we need it to do. Nuance has been able to help with anything that we...

Jun 2020
(0)
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Manager

On the PowerShare side, we pay per study. That is not too bad.

Jun 2020
(0)
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Manager

I have never really spoken to anyone on Nuance’s administrative team. Unless I go to an RSNA...

Jun 2020
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Manager

The PowerShare network definitely needs to be developed when it comes to how we can set up queries...

Jun 2020
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Manager

PowerShare provides image-based sharing and can be used with a hub-and-spoke system. The health...

Jun 2020
(0)
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Manager

It was surprising how many steps I had to take in the system as an end user, and I have given that...

Jun 2020
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Manager

I was surprised that the system's filtering wasn't as robust as I thought it would be. Sometimes we...

Jun 2020
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Manager

We haven't had to do any implementations for PowerShare from Nuance, and that is good. They are also...

Jun 2020
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Analyst/Coordinator

I feel that I have always had an opportunity to have input. The vendor considers feature requests...

May 2020
(0)
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Analyst/Coordinator

The future outlook for this product is that we will probably continue to use it in a complementary...

May 2020
(0)
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Analyst/Coordinator

The vendor's technology is amazing. It has been crucial for us to be able to take rather large...

May 2020
(0)
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Manager

The product is great. It integrates well with our PACS. Adding contacts is seamless and easy. We are...

May 2020
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VP/Other Executive

The best thing about the product is the ease of use. There is great support for managing our...

May 2020
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Analyst/Coordinator

The product receives images and then blasts them to everyone in the user base associated with our...

May 2020
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Analyst/Coordinator

We can open a ticket with the vendor today, and they might get to it, or they might not. They might...

May 2020
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Analyst/Coordinator

The group that supports the product is different than the group that supports the vendor's other...

May 2020
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Director

PowerShare has been really helpful during the COVID-19 crisis. When patients' images are...

May 2020
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Director

I get charged for every little thing with PowerShare. There are some things I wish Nuance wouldn't...

May 2020
(0)
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Director

PowerShare's quality is good because Nuance is always upgrading the system to make it better. We...

May 2020
(0)
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Director

PowerShare does the basics, but it doesn't meet all of my needs. I would like to be sent a report...

May 2020
(0)
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Director

The system has helped us immensely with image sharing. PowerShare has a pretty big presence in this...

May 2020
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Director

PowerShare is meeting our needs. There is nothing that we feel has been lacking. Nuance has their...

May 2020
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Director

Nuance has done very well with supporting us. We have regular calls with them to address anything...

May 2020
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Director

I don’t have a wish list for Nuance really. Converting cloud sharing technology to a cloud storage...

May 2020
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Analyst/Coordinator

With PowerShare, there is one engineer in particular that has been fabulous in terms of really...

Apr 2020
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Analyst/Coordinator

Nuance could make their product easier to use with follow-up support and training. We sometimes get...

Apr 2020
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Analyst/Coordinator

We are having some issues with PowerShare. Some facilities that we share with are having issues...

Apr 2020
(0)
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Analyst/Coordinator

PowerShare is a nice system because it is adopted by many different facilities that we partner with....

Apr 2020
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Manager

Nuance has done very well at supporting us during the COVID-19 crisis. There has been very little...

Apr 2020
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Manager

I have not had to personally deal with Nuance’s executives. I deal with their representative, and...

Apr 2020
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Manager

Patient care is the most important thing, and Nuance’s platform gives us the ability to share images...

Apr 2020
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Director

We have had issues with PowerShare. We made the decision to go with Nuance when the product first...

Apr 2020
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Director

The vendor has done some customization, but they are very slow at developing the product. We want to...

Apr 2020
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Director

Generally, the problem with the vendor is they are really expensive. I can’t negotiate anything with...

Apr 2020
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Manager

My favorite thing about PowerShare is how easy it is to share with out-of-state and in-state...

Apr 2020
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Manager

Nuance has been really good at building a strong network, so we are able to exchange images by both...

Apr 2020
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Director

Nuance kind of fell off the radar. They used to be a better company with a stronger product. Nuance...

Apr 2020
(0)
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Director

PowerShare is easy to use, but I wouldn't recommend it. If somebody were looking for a great price...

Apr 2020
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Director

Nuance needs to make a decision about whether to continue growing the product or stick to what they...

Apr 2020
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