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Manager

ROI / Cost (care and feeding)

The main thing we like about PowerShare is the cost. We got the product a long time ago, and we were...

Aug 2020
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Manager

Technology

The main improvement we would like to see with Nuance is the speed of their uploads and downloads....

Aug 2020
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Manager

Service and Support

Nuance’s support is great. Our customer account representative is awesome and very responsive. That...

Aug 2020
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Manager

Other Observations & Comments

The vendor has not asked us for any money, and we don’t have a contract with them.

Jul 2020
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Manager

Technology

I would like to see the vendor improve when we share a study to the cloud. We would like to be able...

Jul 2020
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Manager

Functionality and Upgrades

I don't have any complaints about PowerShare. It is easy to add new facilities and to share images....

Jul 2020
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Manager

Relationship

Nuance is very responsive to our needs.

Jul 2020
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Analyst/Coordinator

Functionality and Upgrades

Nuance has recently done some upgrades that have made things easier and better for our staff. The...

Jul 2020
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Analyst/Coordinator

Service and Support

Nuance does upgrades on their own, and they are very informative. Nuance is super easy to deal with....

Jul 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

Nuance's product is helping us share images. We can get reports out much faster with Nuance’s...

Jul 2020
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Manager

Service and Support

We had to contact the vendor's support not too long ago, and I was impressed with their services and...

Jun 2020
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Manager

Functionality and Upgrades

The product works well, and it has been great to have. The workflow has improved recently. It used...

Jun 2020
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Manager

Other Observations & Comments

I don’t have any personal interaction with the vendor. They send us emails about things, and there...

Jun 2020
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Manager

Functionality and Upgrades

The product is low maintenance, but the speed could be improved. It has already improved, but it is...

Jun 2020
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Analyst/Coordinator

Functionality and Upgrades

PowerShare is a great product. It is reliable and stable. The vendor comes out with enhancements...

Jun 2020
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Analyst/Coordinator

Other Observations & Comments

The only problem with PowerShare is getting other hospitals to sign onto it and join our network....

Jun 2020
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Analyst/Coordinator

Implementation and Training

The product is very easy to use. We have nontechnical, nonclinical people using the application, and...

Jun 2020
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Director

Functionality and Upgrades

PowerShare is hosted and is always current with updates. There is still room for improvement, but...

Jun 2020
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Analyst/Coordinator

Functionality and Upgrades

The platform works really well with what we have, and Nuance is innovative enough to keep us where...

Jun 2020
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Analyst/Coordinator

Functionality and Upgrades

With our older program, we had the ability to mess with the volume and the speed. That was extremely...

Jun 2020
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Analyst/Coordinator

Service and Support

With the workflow, we put in a ticket, we get a confirmation that the ticket was received, and then...

Jun 2020
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Analyst/Coordinator

Relationship

Nuance’s executive involvement is good. I wouldn’t want to change it. There isn’t too much red tape....

Jun 2020
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Analyst/Coordinator

Service and Support

There was a period of time when we were under the microscope to get something done quickly. Nuance...

Jun 2020
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Manager

Other Observations & Comments

The issue isn't the product. It is a matter of getting people to participate. We are a hub, so we...

Jun 2020
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Manager

ROI / Cost (care and feeding)

As best as I can tell, the vendor avoids charging for every little thing. There is a flat-fee setup.

Jun 2020
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Manager

Other Observations & Comments

In terms of executive involvement, I haven't had to communicate with many people that are that high...

Jun 2020
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Manager

Functionality and Upgrades

My guess is that my overall satisfaction will remain the same a year from now. I don't know what...

Jun 2020
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Manager

Functionality and Upgrades

I like that the product allows us to move images between hospitals. Anybody who is a member or who...

Jun 2020
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Analyst/Coordinator

Functionality and Upgrades

There is one thing the vendor could improve in the product. The vendor automatically sets up all...

Jun 2020
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Manager

Service and Support

PowerShare does the things that we need it to do. Nuance has been able to help with anything that we...

Jun 2020
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Manager

ROI / Cost (care and feeding)

On the PowerShare side, we pay per study. That is not too bad.

Jun 2020
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Manager

Relationship

I have never really spoken to anyone on Nuance’s administrative team. Unless I go to an RSNA...

Jun 2020
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Manager

Functionality and Upgrades

The PowerShare network definitely needs to be developed when it comes to how we can set up queries...

Jun 2020
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Manager

Interfacing and Integration

PowerShare provides image-based sharing and can be used with a hub-and-spoke system. The health...

Jun 2020
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Manager

Functionality and Upgrades

It was surprising how many steps I had to take in the system as an end user, and I have given that...

Jun 2020
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Manager

Functionality and Upgrades

I was surprised that the system's filtering wasn't as robust as I thought it would be. Sometimes we...

Jun 2020
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Manager

Implementation and Training

We haven't had to do any implementations for PowerShare from Nuance, and that is good. They are also...

Jun 2020
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Analyst/Coordinator

Relationship

I feel that I have always had an opportunity to have input. The vendor considers feature requests...

May 2020
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Analyst/Coordinator

Other Observations & Comments

The future outlook for this product is that we will probably continue to use it in a complementary...

May 2020
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Analyst/Coordinator

Technology

The vendor's technology is amazing. It has been crucial for us to be able to take rather large...

May 2020
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Manager

Functionality and Upgrades

The product is great. It integrates well with our PACS. Adding contacts is seamless and easy. We are...

May 2020
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VP/Other Executive

Functionality and Upgrades

The best thing about the product is the ease of use. There is great support for managing our...

May 2020
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Analyst/Coordinator

Functionality and Upgrades

The product receives images and then blasts them to everyone in the user base associated with our...

May 2020
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Analyst/Coordinator

Service and Support

We can open a ticket with the vendor today, and they might get to it, or they might not. They might...

May 2020
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Analyst/Coordinator

Other Observations & Comments

The group that supports the product is different than the group that supports the vendor's other...

May 2020
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Director

Functionality and Upgrades

PowerShare has been really helpful during the COVID-19 crisis. When patients' images are...

May 2020
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Director

ROI / Cost (care and feeding)

I get charged for every little thing with PowerShare. There are some things I wish Nuance wouldn't...

May 2020
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Director

Functionality and Upgrades

PowerShare's quality is good because Nuance is always upgrading the system to make it better. We...

May 2020
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Director

Functionality and Upgrades

PowerShare does the basics, but it doesn't meet all of my needs. I would like to be sent a report...

May 2020
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Director

Functionality and Upgrades

The system has helped us immensely with image sharing. PowerShare has a pretty big presence in this...

May 2020
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Director

Functionality and Upgrades

PowerShare is meeting our needs. There is nothing that we feel has been lacking. Nuance has their...

May 2020
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Director

Service and Support

Nuance has done very well with supporting us. We have regular calls with them to address anything...

May 2020
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Director

Other Observations & Comments

I don’t have a wish list for Nuance really. Converting cloud sharing technology to a cloud storage...

May 2020
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Analyst/Coordinator

Relationship

With PowerShare, there is one engineer in particular that has been fabulous in terms of really...

Apr 2020
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Analyst/Coordinator

Implementation and Training

Nuance could make their product easier to use with follow-up support and training. We sometimes get...

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

We are having some issues with PowerShare. Some facilities that we share with are having issues...

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

PowerShare is a nice system because it is adopted by many different facilities that we partner with....

Apr 2020
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Manager

Relationship

Nuance has done very well at supporting us during the COVID-19 crisis. There has been very little...

Apr 2020
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Manager

Relationship

I have not had to personally deal with Nuance’s executives. I deal with their representative, and...

Apr 2020
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Manager

Functionality and Upgrades

Patient care is the most important thing, and Nuance’s platform gives us the ability to share images...

Apr 2020
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Director

Functionality and Upgrades

We have had issues with PowerShare. We made the decision to go with Nuance when the product first...

Apr 2020
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Director

Technology

The vendor has done some customization, but they are very slow at developing the product. We want to...

Apr 2020
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Director

ROI / Cost (care and feeding)

Generally, the problem with the vendor is they are really expensive. I can’t negotiate anything with...

Apr 2020
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Manager

Functionality and Upgrades

My favorite thing about PowerShare is how easy it is to share with out-of-state and in-state...

Apr 2020
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Manager

Functionality and Upgrades

Nuance has been really good at building a strong network, so we are able to exchange images by both...

Apr 2020
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Director

Functionality and Upgrades

Nuance kind of fell off the radar. They used to be a better company with a stronger product. Nuance...

Apr 2020
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Director

ROI / Cost (care and feeding)

PowerShare is easy to use, but I wouldn't recommend it. If somebody were looking for a great price...

Apr 2020
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Director

Service and Support

Nuance needs to make a decision about whether to continue growing the product or stick to what they...

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

We don’t have plans to move away from PowerShare. It does what we need it to do. Nuance has kept...

Feb 2020
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Analyst/Coordinator

Functionality and Upgrades

PowerShare is good for us because we see patients from all over the place, and they can send their...

Feb 2020
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Analyst/Coordinator

Functionality and Upgrades

I can’t think of any improvements to make to the system. It works really well. PowerShare was a...

Feb 2020
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Analyst/Coordinator

Service and Support

Nuance has launched a website where we can see the status of the system, and that saves us a phone call....

Feb 2020
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Analyst/Coordinator

Lessons Learned

I would buy PowerShare again. That is a no-brainer. Sometimes other people want to hear my opinion...

Feb 2020
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Analyst/Coordinator

Other Observations & Comments

There is no need to be current with PowerShare because everything is cloud based, so things are...

Feb 2020
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Analyst/Coordinator

Implementation and Training

There is no training for PowerShare. The solution is so well designed that people know how to use it...

Feb 2020
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Analyst/Coordinator

Interfacing and Integration

PowerShare definitely works as promoted. When it comes to supporting our organization's integration...

Feb 2020
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Analyst/Coordinator

Other Observations & Comments

When it comes to delivering new technology, Nuance is starting to disappoint me a bit. I want to see...

Feb 2020
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Analyst/Coordinator

Service and Support

There is a problem with the effectiveness of ongoing phone and web support. Nuance does seem to have...

Feb 2020
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Analyst/Coordinator

Relationship

The vendor is doing a pretty good job of having proactive service. They meet with us regularly just...

Feb 2020
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Director

Functionality and Upgrades

The system just runs in the background. As long as it isn't broken, it seems to work alright. If a...

Feb 2020
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Director

Implementation and Training

Nuance charges me a monthly fee. I don't think we really ever received any training from the vendor.

Feb 2020
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Director

Service and Support

My front-office staff members deal with the vendor's service because they send CDs to other...

Feb 2020
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Manager

Functionality and Upgrades

Nothing is hidden with PowerShare. The system works as designed. The vendor’s pricing model wasn’t...

Jan 2020
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Manager

Other Observations & Comments

Nuance delivers new technology, but the new developments are always far out. Nuance doesn’t have any...

Jan 2020
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Manager

Future Outlook

PowerShare is not going to be replaced and is part of our long-term plans because it is our primary...

Jan 2020
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Manager

Functionality and Upgrades

PowerShare is cloud based, so the updates always stay current. We don’t keep up with what version we...

Jan 2020
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Manager

Technology

PowerShare is fully cloud developed, so we can decrease our footprint if we need to. We don’t really...

Nov 2019