Clinical Collaboration Commentary
Filtered view: (Ambulatory/Post-Acute Care)

Subject Expert
Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

Add Bookmark   Bookmark

Commentary Summary

to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Manager

Relationship

PerfectServe's communication and touchpoints with us are phenomenal.

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

We would like for PerfectServe to incorporate more telehealth technology, and they haven't been able...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

PerfectServe is a closed system, and that, in a way, is a good thing to ensure we don’t have PHI and...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

I like that PerfectServe can mask our cell phone number. When we call a patient, they don't get our...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

We have a PerfectServe representative that we are in contact with, but when the vendor makes changes...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

PerfectServe's people are excellent to work with.

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I like Telmediq and everything. I just don't like Telmediq’s hours. We need downtime at different...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

The biggest challenge we have is that Telmediq will update from late at night until early in the...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

Things changed when Telmediq was bought out. There was an increase in charges, but it was not an...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

If we need PerfectServe, they are pretty quick about calling. I can call PerfectServe’s customer...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Telmediq likes to make up its own words. Thank God we are in the medical field, and we know to look...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

We use Telmediq for communication with the doctors because if they are in the hospital, a lot of...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

At times, there can be issues with an internet-based app. It is difficult for staff in remote areas...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

PerfectServe's customer service team is always responsive to my requests.

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship

We have a really strong relationship with PerfectServe. They are good partners, and they are very...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Loyalty, Relationship, Value

We are very happy with the vendor's service. Our doctors are happy, so we are happy. We are not...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship, Product

I'm trying to roll PerfectServe out in a specialty department. We tried it several years ago, and...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Culture, Value

The only thing I would like to see the vendor do is automate their ability to deliver a report of...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Loyalty, Value

We are almost 100% on using PerfectServe in our organization. We still have a few areas that use a...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

If there was anything sort of negative, it would just be when the vendor has any sort of server...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

The interesting thing is that PerfectServe was going to integrate with our other scheduling product,...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Culture, Value

PerfectServe does avoid charging for every little thing. I see a pretty detailed invoice, and it...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

With PerfectServe, we were able to give certain units our doctors go to their very own web access...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Before PerfectServe, we had a lot of challenges, but that was going back to when the providers...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Telmediq works well. It gives us a HIPAA-compliant communication piece with digital mediums. Also,...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

I made some recommendations to PerfectServe on how to improve Telmediq, and they added one thing a...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

PerfectServe’s customer support team is strong. They answer the phone, return emails, and follow up...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The biggest challenge to our communication strategy is getting information out quickly, securely,...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I would like PerfectServe to make the programming in Telmediq easier. I use the system mostly from a...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

We haven't been soliciting PerfectServe for any updates or anything, but the system has been static...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I make sure that all the providers are on call, the on-call calendars are all updated, and everyone...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I don't hear any complaints about the product, but I also don't hear the opposite. Usually, no news...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

With pricing being fair, I would absolutely buy Telmediq again. We were grandfathered in with...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Sometimes providers get a page after hours to make or cancel an appointment, and the provider has to...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

With integration, the system is more focused on hospitals than our care setting, so there are...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

At any given time if I need any support or any questions, PerfectServe answers us right away, and...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

I would give PerfectServe a solid recommendation depending on what space an organization is in. For...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

PerfectServe’s support is always great. We only recently tried to get back in touch with them on...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship, Product

I have shared recommendations that we had with PerfectServe, and they have significantly improved...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

PerfectServe has an exceptional customer service account management team process. I manage hundreds...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I meet regularly with our account management team. Those people have shifted over the years that we...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

When we faced a cyber security attack, PerfectServe was one of the only platforms that we had in...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Right now, the big ask we have for PerfectServe would be that their after-hours call has a baseline...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

PerfectServe is very user friendly, self-explanatory, and consistent. The application is easy to...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

PerfectServe has a really good process in place. We may want more of their products. They are a...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Before we got a dedicated account manager from PerfectServe, the communication just went by the...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

What stands out about PerfectServe's system is its ease of use. It is simple, and the apps are very...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We use PerfectServe's system for our on-call schedule. There are no challenges with that. The system...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

PerfectServe has been trying to talk to us about more new technology, but we are just not ready to...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

PerfectServe is very responsive and proactive on the requests that we have, so from that...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The biggest challenge facing our communication strategy is reporting. It continues to be a...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We do have challenges with service at times, but our understanding is the issues are more related to...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We used to have a really great customer service account representative, but that person is not our...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

We wanted to have things set up a certain way, but the messages weren't being routed in the way we...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor does pretty well with communication. They send out communication about upcoming updates...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

The vendor is a big organization with a lot of different solutions. Any changes that are requested...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

We are looking at other potential solutions because we are planning to continue to grow and acquire...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture

The vendor told us that a certain functionality was on the road map and was going to come at a...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

We are still working on some of the pieces that PerfectServe told us would be possible. We are...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Relationship

It is still a struggle to find out what the new technology from PerfectServe is and actually...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Phone and web support are readily available from PerfectServe, but when I have had issues, the...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

PerfectServe does give us many options for filtering phone calls. We are trying to cut back on the...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

PerfectServe is pretty speedy and efficient with requests to add new staff members. Also, the...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

The one thing that we have difficulty with is once a call gets to our agent, they can't really make...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

PerfectServe's system is very user friendly. The user interface makes it easy to use.

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF