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User Commentary
Relationship
PerfectServe's communication and touchpoints with us are phenomenal.
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Relationship, Product
We would like for PerfectServe to incorporate more telehealth technology, and they haven't been able...
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Product
PerfectServe is a closed system, and that, in a way, is a good thing to ensure we don’t have PHI and...
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Product
I like that PerfectServe can mask our cell phone number. When we call a patient, they don't get our...
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Relationship
We have a PerfectServe representative that we are in contact with, but when the vendor makes changes...
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Relationship
PerfectServe's people are excellent to work with.
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Product
I like Telmediq and everything. I just don't like Telmediq’s hours. We need downtime at different...
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Loyalty, Relationship
The biggest challenge we have is that Telmediq will update from late at night until early in the...
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Value
Things changed when Telmediq was bought out. There was an increase in charges, but it was not an...
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Relationship
If we need PerfectServe, they are pretty quick about calling. I can call PerfectServe’s customer...
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Product
Telmediq likes to make up its own words. Thank God we are in the medical field, and we know to look...
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Relationship, Product
We use Telmediq for communication with the doctors because if they are in the hospital, a lot of...
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Product
At times, there can be issues with an internet-based app. It is difficult for staff in remote areas...
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Relationship
PerfectServe's customer service team is always responsive to my requests.
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Relationship
We have a really strong relationship with PerfectServe. They are good partners, and they are very...
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Loyalty, Relationship, Value
We are very happy with the vendor's service. Our doctors are happy, so we are happy. We are not...
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Relationship, Product
I'm trying to roll PerfectServe out in a specialty department. We tried it several years ago, and...
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Culture, Value
The only thing I would like to see the vendor do is automate their ability to deliver a report of...
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Loyalty, Value
We are almost 100% on using PerfectServe in our organization. We still have a few areas that use a...
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Relationship, Product
If there was anything sort of negative, it would just be when the vendor has any sort of server...
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Loyalty
The interesting thing is that PerfectServe was going to integrate with our other scheduling product,...
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Culture, Value
PerfectServe does avoid charging for every little thing. I see a pretty detailed invoice, and it...
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Product
With PerfectServe, we were able to give certain units our doctors go to their very own web access...
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Product
Before PerfectServe, we had a lot of challenges, but that was going back to when the providers...
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Product
Telmediq works well. It gives us a HIPAA-compliant communication piece with digital mediums. Also,...
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Operations, Product
I made some recommendations to PerfectServe on how to improve Telmediq, and they added one thing a...
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Relationship
PerfectServe’s customer support team is strong. They answer the phone, return emails, and follow up...
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Product
The biggest challenge to our communication strategy is getting information out quickly, securely,...
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Product
I would like PerfectServe to make the programming in Telmediq easier. I use the system mostly from a...
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Product, Value
We haven't been soliciting PerfectServe for any updates or anything, but the system has been static...
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Product
I make sure that all the providers are on call, the on-call calendars are all updated, and everyone...
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Product
I don't hear any complaints about the product, but I also don't hear the opposite. Usually, no news...
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Value
With pricing being fair, I would absolutely buy Telmediq again. We were grandfathered in with...
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Product
Sometimes providers get a page after hours to make or cancel an appointment, and the provider has to...
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Product
With integration, the system is more focused on hospitals than our care setting, so there are...
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Relationship
At any given time if I need any support or any questions, PerfectServe answers us right away, and...
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Relationship, Product
I would give PerfectServe a solid recommendation depending on what space an organization is in. For...
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Relationship
PerfectServe’s support is always great. We only recently tried to get back in touch with them on...
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Loyalty, Relationship, Product
I have shared recommendations that we had with PerfectServe, and they have significantly improved...
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Relationship
PerfectServe has an exceptional customer service account management team process. I manage hundreds...
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Relationship
I meet regularly with our account management team. Those people have shifted over the years that we...
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Relationship
When we faced a cyber security attack, PerfectServe was one of the only platforms that we had in...
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Relationship
Right now, the big ask we have for PerfectServe would be that their after-hours call has a baseline...
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Operations, Product
PerfectServe is very user friendly, self-explanatory, and consistent. The application is easy to...
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Loyalty, Relationship
PerfectServe has a really good process in place. We may want more of their products. They are a...
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Relationship
Before we got a dedicated account manager from PerfectServe, the communication just went by the...
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Operations, Product
What stands out about PerfectServe's system is its ease of use. It is simple, and the apps are very...
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Product
We use PerfectServe's system for our on-call schedule. There are no challenges with that. The system...
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Relationship
PerfectServe has been trying to talk to us about more new technology, but we are just not ready to...
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Relationship
PerfectServe is very responsive and proactive on the requests that we have, so from that...
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Product
The biggest challenge facing our communication strategy is reporting. It continues to be a...
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Relationship
We do have challenges with service at times, but our understanding is the issues are more related to...
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Relationship
We used to have a really great customer service account representative, but that person is not our...
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Relationship, Operations
We wanted to have things set up a certain way, but the messages weren't being routed in the way we...
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Relationship
The vendor does pretty well with communication. They send out communication about upcoming updates...
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Loyalty, Relationship
The vendor is a big organization with a lot of different solutions. Any changes that are requested...
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Loyalty
We are looking at other potential solutions because we are planning to continue to grow and acquire...
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Culture
The vendor told us that a certain functionality was on the road map and was going to come at a...
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Loyalty, Product
We are still working on some of the pieces that PerfectServe told us would be possible. We are...
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Culture, Relationship
It is still a struggle to find out what the new technology from PerfectServe is and actually...
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Relationship
Phone and web support are readily available from PerfectServe, but when I have had issues, the...
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Relationship, Product
PerfectServe does give us many options for filtering phone calls. We are trying to cut back on the...
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Relationship
PerfectServe is pretty speedy and efficient with requests to add new staff members. Also, the...
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Loyalty, Relationship
The one thing that we have difficulty with is once a call gets to our agent, they can't really make...
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Operations, Product
PerfectServe's system is very user friendly. The user interface makes it easy to use.
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