Clinical Collaboration Commentary
Filtered view: (Ambulatory/Post-Acute Care)
Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Operations
We are pretty satisfied with Telmediq. We don't do upgrades with PerfectServe as often as we do with...
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Relationship, Product
We have some integrations with Telmediq, and they work pretty well. We hardly ever hear anything...
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Culture, Relationship
PerfectServe is doing everything that we need them to do. We have 24-hour support with them....
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Product, Value
Telmediq is a very solid, competitively priced solution. I have recommended it to others....
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Relationship
I like the support that we receive from PerfectServe. Within the team of people that I work with at...
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Loyalty
I am looking forward to expanding the platform.
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Operations
PerfectServe's training was excellent. The vendor addressed all of our concerns, especially from the...
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Product
I don't hear many complaints from providers about the system. That is always a good sign. I think...
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Relationship, Product
I don't think we have had much new technology from PerfectServe, but their product has always met...
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Product
We never really know about PerfectServe's upgrades, so we don't have any disruptions.
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Product, Value
The key workflow of PerfectServe is our call schedule. We use it for APP-first calls and...
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Relationship
We have regular meetings with PerfectServe to talk through any issues and to discuss reports. We...
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Loyalty, Relationship, Product
I wish that PerfectServe wouldn't upgrade the solution when we need it most. When they upgrade, the...
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Relationship, Product
Telmediq meets our needs for the most part. The quality of PerfectServe's product is good.
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Culture, Relationship
When PerfectServe took over Telmediq, nobody called to let us know. All of a sudden, I got a bill...
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Product
Now that I have gotten familiar with PerfectServe and I know what their capabilities are, I would...
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Relationship
PerfectServe may deliver things via email, but their ability to actually have conversations with...
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Relationship
PerfectServe's support honestly depends on the situation and the support person who we get. I have...
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Loyalty, Operations, Product
PerfectServe needs to improve their system's integration. We have had some issues with integrating...
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Relationship
PerfectServe is pretty responsive. They can get things changed when we request them. PerfectServe is...
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Product
I don't necessarily get a whole lot of complaints about PerfectServe's system. Once we program the...
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Loyalty, Relationship, Product
PerfectServe is actively looking to provide new technology, regardless of whether we use it. We...
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Relationship, Product
With PerfectServe, we like the communication that we can get for the patients, nurses, and hospitals...
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Relationship
We are pretty happy with the vendor partnering with us to optimize our organization’s communication...
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Product
I don't think PerfectServe interfaces with any other platform that we have. It doesn't automatically...
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Operations
With the initial training from PerfectServe, I would have preferred more one-on-one time. I got a...
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Relationship
PerfectServe has treated us well enough, and the system has been reliable. I have had the...
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Relationship, Product
I would not buy PerfectServe again. Overall, PerfectServe is 100% automated, and that poses a...
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Operations
PerfectServe’s implementation services rate in the middle of the road. They had a good team. We paid...
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Relationship
We get plenty of support from PerfectServe. I just don't think they have everything that we...
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Relationship
We have to bring issues to PerfectServe, and they bring in higher-up people, but I don't know that...
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Culture, Relationship
PerfectServe tries to keep all promises within their power, but there are things that we would like...
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Loyalty, Value
If the choice were up to me, I would buy PerfectServe again. What we had before was a dumpster fire....
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Product
PerfectServe is my favorite system because it is easy to identify any problem that we may have in...
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Relationship
PerfectServe's team members were awesome to work with. Everyone from PerfectServe who I have worked...
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Relationship
PerfectServe could work on improving their response times when we have issues. However, I have no...
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Relationship
PerfectServe's service is great, and I have no complaints. I don't see anything that the vendor...
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Relationship
PerfectServe has some limitations. There are some functionalities that should be working but aren't....
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Product
The limitation of PerfectServe is that we do want to do enhancements and do more things, but the...
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Relationship
When I come to PerfectServe and tell them I have a problem or need, they are very quick to start...
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Relationship, Product
One of the pain points I have with PerfectServe is a limitation we knew about beforehand, but it has...
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Loyalty
We chose the solution because we felt that PerfectServe's customer service was immaculate. We also...
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Relationship
When the PerfectServe system goes down or when there is a problem with it, we typically do not get...
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Product
I don't mind PerfectServe's system. It is nice to be able to communicate with the doctors and not...
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Operations
PerfectServe is very good about doing trainings. They communicate everything. Once we tell people...
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Product
Our doctors complain about PerfectServe's system a lot. They say that phone calls do not come...
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Product
I used to be able to put our call in in about an hour with PerfectServe's system, but now it takes...
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Relationship, Operations
We were having trouble with PerfectServe last year, and we were ready to switch over. There was a...
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Product
The scheduling in PerfectServe is easy, and messaging is also easy. PerfectServe has helped with...
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Relationship
PerfectServe has always been very responsive. If I have a question or a concern, they get back to me...
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Relationship
The support for PerfectServe is excellent. Typically, I go through our representative, and we have...
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Relationship
There have been a few promises that PerfectServe hasn’t kept. There are some changes and content...
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Relationship, Operations
PerfectServe is good about providing proactive service. If there is an issue with the platform or an...
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Relationship, Product
PerfectServe is not perfect. There have been a few mishaps with PerfectServe here and there. There...
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Relationship
PerfectServe takes a very long time to respond to support requests. They often take a week. We can...
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Culture, Value
We receive our money's worth. PerfectServe doesn't charge for every little thing. They are extremely...
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Relationship
The solution itself offers everything we need. PerfectServe's management is what we have an issue...
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Operations, Product
If the decision were up to me, I would buy PerfectServe again. It is user-friendly, and it is easy...
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Culture, Relationship
PerfectServe pretty much gives us all the tools that we need in terms of what they offer. It is also...
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Product
Because PerfectServe's solution is an automated system, we would like to have the option to leave...
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Relationship
PerfectServe's communication and touchpoints with us are phenomenal.
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Relationship, Product
We would like for PerfectServe to incorporate more telehealth technology, and they haven't been able...
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Product
PerfectServe is a closed system, and that, in a way, is a good thing to ensure we don’t have PHI and...
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Product
I like that PerfectServe can mask our cell phone number. When we call a patient, they don't get our...
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Relationship
We have a PerfectServe representative that we are in contact with, but when the vendor makes changes...
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