Nurse & Staff Scheduling Commentary
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Subject Expert
Mark Allphin
VP of Engagement
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User Commentary
Operations
The training for the solution was very fast, and in terms of the training for staff, there was still...
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Relationship, Operations
QGenda established themselves well when they initiated the program, but we haven't had a lot of...
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Product
I don’t believe I would buy Nurse & Staff Scheduling again because, in terms of staff scheduling and...
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Relationship
We've really only had to submit one support ticket over the course of having the program, and QGenda...
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Product, Value
We are not QGenda’s largest customer. Nor are we their smallest. Using Schedule360's system, I was...
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Loyalty, Operations
Our organization was forced to convert to QGenda's scheduling software after they acquired...
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Relationship
QGenda is not responsive to our needs. We had a meeting with our account representative recently and...
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Relationship
The QGenda specialists and consultants I work with are professional and pleasant. While the help...
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Product
I recommend scheduling regular check-ins with system administrators to discuss current needs and new...
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Product
I do not have feedback regarding the financial components of QGenda's system, as I am not involved...
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Product
We are very happy with Nurse & Staff Scheduling. It meets our daily needs.
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Product
The product is a step backward from what I'm used to, and it doesn't fit my specialty very well. My...
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Operations
I wish the trainer from QGenda had had more knowledge. They did not understand our old system or...
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Culture, Value
QGenda charges per head, so every time I submit a new name, they charge us for that, regardless of...
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Loyalty
I’m hoping for a better outcome with the system as I become more familiar with it. I hope I have...
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Relationship
The support team is not great. I recently put in a ticket, and it took a few days for QGenda to get...
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Product
Building a schedule in QGenda's system is very cumbersome. Everything isn't on one screen. We have...
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Relationship
There is a lot that I like about QGenda. Our trainers were great and wonderful, and anytime we reach...
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Operations
Our rollout was pretty smooth, but there were some hiccups that could have been avoided if the...
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Product
There are too many filters that our users have to use in QGenda's system. When they log in, the...
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Product
It would be great if there were an end-user profile for our pharmacy managers where they could do...
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Relationship
QGenda doesn’t ever really reach out to see how things are going. They don't do check-ins. Sometimes...
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Relationship
QGenda customized their scheduling tool to meet our needs, and in the end, they built a great...
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Operations, Product
Nurse & Staff Scheduling has been great. Now that our users have gotten used to it, the tool is...
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Loyalty
There are a few little odds and ends that need tweaking in Nurse & Staff Scheduling, but QGenda...
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Relationship
Our customer service representative from QGenda has been excellent. That person is very responsive...
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Product
We use set schedules for some things, and Nurse & Staff Scheduling does set schedules well, but when...
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Relationship
When I send questions to QGenda, I do get a timely response. Also, they tell me if Nurse & Staff...
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Product
One problem with other products is that they send shifts out as texts; if a nurse is trying to...
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Relationship
QGenda has tried several times to address the issues we have, but they have never really been able...
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Product
QGenda doesn't change things in Nurse & Staff Scheduling to be more flexible, and in the last year,...
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Operations
QGenda’s training sucks, and Nurse & Staff Scheduling is just not intuitive. The application is not...
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Product
Nurse & Staff Scheduling has very detailed reporting, but it is incredibly rare for people to use...
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Operations, Product
QGenda had a physician scheduling tool. Then they tried to take their product for doctors and dump...
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Relationship, Operations
The transition from Schedule360 to Nurse & Staff Scheduling was somewhat challenging because end...
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Operations
The system rollout didn’t go smoothly. There were meetings with the IT project team, and I was only...
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Product
QGenda doesn’t fully understand how different departments operate or how complex scheduling can be....
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Loyalty, Relationship, Value
We are supposed to start using a support number at QGenda for help, but I have a feeling that that...
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Product
The balancing feature in the system is easier to use because it is set up with columns that let us...
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Operations, Product
Things are not going smoothly at all with QGenda's system. If someone enjoys working in Excel, they...
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Operations, Product
A lot of things in the system aren't as user friendly as we had hoped. There are some things missing...
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Product
The system's daily schedules have been okay. Not everyone is happy with them, but we are getting...
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Relationship
We have asked for some things. QGenda keeps saying that those things are in progress, but we haven't...
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Operations
We didn't receive enough training. When our training was all done over Teams and email, it was very...
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Product
I like the solution's ease of use for end users. We have a lot of staff satisfaction with this...
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Product
Some of the functionality in this solution takes a lot of digging to find where we need to make...
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Product
For some of my end users and on my approval side, there have been complaints. The system doesn’t...
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Product
It is easy to build a schedule. It eases the burden for those building the schedule.
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Product
It would probably be helpful if the system integrated with the Microsoft Office suite or something....
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Operations, Product
On the admin side of the system, there are a few different places users can go to build their...
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Loyalty, Product
If I were buying a scheduling solution, I would look for something simpler on the admin side than...
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Operations, Product
The nurses are able to pick their schedules in the system; they can get the schedules they want, for...
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Commentary Summary
Comment Type Breakout