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Nurse & Staff Scheduling (formerly Schedule360)
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Tanya Egbert
Research Director
KLAS Research Director - Tanya Egbert
 
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User Commentary

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Analyst/Coordinator

With the influx of COVID-19 vaccines, we had masses of people waiting. We needed to come up with a...

Nov 2021
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Analyst/Coordinator

The vendor doesn't tell us when they take it upon themselves to upgrade a program or change the look...

Nov 2021
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(0)
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Analyst/Coordinator

The vendor's system was recently merged with a new company. We haven't worked with that company yet,...

Nov 2021
||
(0)
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Analyst/Coordinator

I am able to run reports in the system. Before we had this system, we had to schedule things...

Nov 2021
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Director

I would absolutely buy this system again. It is easy to use. Once our staff members get used to it,...

Sep 2021
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(0)
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Director

The vendor keeps their promises. There was something that we wanted that wasn't in the system after...

Sep 2021
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(0)
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Director

The solution is the best. It isn't just designed for healthcare; it can be used by a lot of...

Sep 2021
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(0)
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Director

If I have an issue, I can email my contact and get an answer within 24 hours. I can usually get a...

Sep 2021
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Analyst/Coordinator

The vendor has great support for the product. We don't have any problems with the vendor getting...

Aug 2021
||
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Analyst/Coordinator

It is hard to build the solution's interface, and that can take a while. There are no deal breakers...

Aug 2021
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Analyst/Coordinator

There is a difference between how easy the system is for end users to use and how easy it is for...

Aug 2021
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Analyst/Coordinator

I don't use the vendor's training anymore. I just do the training myself. I can call the vendor on...

Aug 2021
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Manager

As we look at different vendors, we are thinking about two things. One is the product, and the other...

Aug 2021
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Manager

The vendor is willing to get on a call with us and talk through what our needs are. They give us a...

Aug 2021
||
(0)
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Manager

There are always ways to improve scheduling to make things more streamlined. Schedule360 does...

Aug 2021
||
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Manager

One area Schedule360 could probably improve in is taking the product to the next level of automated...

Aug 2021
||
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Manager

I am giving the vendor a high rating for implementation services. Their quality is really good....

Aug 2021
||
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Manager

The product has the capability to integrate. We don’t currently have integration with other systems,...

Aug 2021
||
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Manager

The ease of use was the key reason we went with this product. I have recommended this product to...

Aug 2021
||
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Manager

Our site pushed us to go to a different scheduling system. We found another system that didn't work...

Jul 2021
||
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Manager

Schedule360’s product is amazing. Our staff members were all talking about pitching in to pay a...

Jul 2021
||
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Manager

We would like to see a couple of things. One of those things is improving the process for approving...

Jul 2021
||
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Manager

There is someone at Schedule360 who has been very responsive. Anytime we have a question or...

Jul 2021
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Director

I have used other software that has been a nightmare. The main problem I had with another vendor's...

Jul 2021
||
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Director

Schedule360 provides quick responses to customer service needs. I can email Schedule360 about a...

Jul 2021
||
(0)
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Director

The messaging feature for filling open shifts is a huge advantage. I also like the open shift tab....

Jul 2021
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Director

The value for the money is excellent. There are fancier, prettier, more graphic, interfaced...

Jul 2021
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Director

My providers and staff would like to have a mobile app rather than just a web page. It would be more...

Jul 2021
||
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Director

Schedule360 is probably the most seamless, easiest vendor to work with, whether we are talking about...

Jul 2021
||
(0)
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Director

Schedule360 still deserves an A+ rating. They do what we need them to do in a timely manner, and...

Jul 2021
||
(0)
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Director

Schedule360's solution is a very user-friendly program. They tailored it to what we need, so we...

Jul 2021
||
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Director

The only thing I rated low is the integration. We can’t integrate because of firewall protections,...

Jul 2021
||
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Director

The product is pretty stable; it just hasn’t changed much. From time to time, the vendor adds new...

Mar 2021
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Manager

If I ever have a question, the vendor's support people will walk me through what I need to do. The...

Mar 2021
||
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Manager

In terms of the pharmacists' time, about two or three hours are saved. I can make the schedule in...

Mar 2021
||
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Manager

The system has a positive effect. We don't have people showing up for the same shift because they...

Mar 2021
||
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Director

I like the way the system has the flexibility to allow us to layer different schedules into one...

Mar 2021
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Analyst/Coordinator

It is easy to manage the schedule all in one digital place that people can access at home or at...

Feb 2021
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Analyst/Coordinator

Our staff members really like the software because they can download the app to get notifications...

Feb 2021
||
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Analyst/Coordinator

I have asked our representative to change a couple of things in the product. The representative is...

Feb 2021
||
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Analyst/Coordinator

Schedule360 is not good at advertising things. They do updates, and we may click on a screen and...

Feb 2021
||
(0)
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Analyst/Coordinator

The product has shift notes, and we wish there were a way to store those notes so we could go back...

Feb 2021
||
(0)
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Analyst/Coordinator

If someone edits a staff member's shift, that staff member gets a message that says the shift was...

Feb 2021
||
(0)
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Analyst/Coordinator

Our representative keeps promises. Sometimes the vendor gets bogged down, and there are some things...

Feb 2021
||
(0)
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Analyst/Coordinator

Schedule360 hasn’t raised our rates since we came on. Our representative says that Schedule360 likes...

Feb 2021
||
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Analyst/Coordinator

We don't have any problems with this product. We can pretty much do everything we want with it. The...

Feb 2021
||
(0)
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Analyst/Coordinator

The vendor's support people are excellent. If I have a question, I can send them an email and get a...

Feb 2021
||
(0)
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Analyst/Coordinator

The vendor could help us incorporate our time and attendance system into our clock-in system instead...

Feb 2021
||
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Manager

Our account representative is great, but we hope that the vendor will grow a bit at some point. It...

Feb 2021
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(0)
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Manager

Schedule360 has charged us for some bigger projects, but they have done a lot of smaller things for...

Feb 2021
||
(0)
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Manager

Schedule360's system doesn't have the ability to follow and predict the census. The vendor also...

Feb 2021
||
(0)
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Manager

There is a feature that we are missing from Schedule360's system that we are still waiting for. In...

Feb 2021
||
(0)
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Manager

Schedule 360's executives are involved with us very frequently. They are great about that.

Feb 2021
||
(0)
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Manager

The system's self-scheduling feature was a big deal for us. Our last system didn't offer that. Our...

Feb 2021
||
(0)
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Director

Schedule360’s interface and their system seem a bit dated and lacking in functionality. When trying...

Jan 2021
||
(0)
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Director

In terms of the support side of things, whenever we reach out to Schedule360 about whether certain...

Jan 2021
||
(0)
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Director

The last update that I am aware of from the product was when the vendor changed from Staffing Angel...

Jan 2021
||
(0)
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Director

It is possible but unlikely that we will stick with Schedule360's system. We have made a migration...

Jan 2021
||
(0)
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Analyst/Coordinator

There are some trivial things in Schedule360's system that I don't care for. For example, there are...

Jan 2021
||
(0)
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Analyst/Coordinator

With COVID-19, there have been things that Schedule360 could have been proactive about, but I...

Jan 2021
||
(0)
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Analyst/Coordinator

Prior to having this system, I was manually scheduling, approving vacations, and covering medical...

Jan 2021
||
(0)
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Analyst/Coordinator

Schedule360 is very responsive. When I have an issue or want to add a new shift that isn't in the...

Jan 2021
||
(0)
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Analyst/Coordinator

Schedule360 excels at finding solutions to problems. If something isn't in the program, they will...

Jan 2021
||
(0)
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Director

I think that we are going to change at the corporate level eventually, but for now, the system is...

Jan 2021
||
(0)
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Director

Schedule360 avoids charging for every little thing; that is the best thing about them. There is a...

Jan 2021
||
(0)
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Director

When I call the ongoing support, I usually get an answer in under 12 hours. Usually, I get an answer...

Jan 2021
||
(0)
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Director

I have had no trouble with upgrades. The system hasn't gone down; it is not broken. Sometimes I come...

Jan 2021
||
(0)
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Director

When it comes to training, the new employees are easy because the system is pretty intuitive, and...

Jan 2021
||
(0)
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Director

The system can integrate with another solution we have; we just haven't done that. But that was a...

Jan 2021
||
(0)
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Director

When we want something new, the system doesn't change. That is part of the deal. The system is good...

Jan 2021
||
(0)
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Director

Schedule360’s system is how we do staffing. Probably one of the single biggest outcomes is...

Jan 2021
||
(0)
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Manager

When we message someone, there is an issue. We have a lot of people who have different cell phone...

Dec 2020
||
(0)
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Manager

We do a lot of scheduling with the product. I think pretty much everyone is in agreement that the...

Dec 2020
||
(0)
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Manager

The vendor keeps their promises, but the vendor is very, very slow. They are working toward some...

Dec 2020
||
(0)
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Manager

In terms of receiving our money's worth, I don't know what we are paying, but the product is way...

Dec 2020
||
(0)
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Manager

I do not use the ongoing support. We actually have a liaison I go through. Anytime I reach out to...

Dec 2020
||
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Manager

I think the end users are pretty happy. With a few things that we have suggested, the vendor has...

Dec 2020
||
(0)
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