Nurse & Staff Scheduling (formerly Schedule360)
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Niel Oscarson
Customer Insights Director
KLAS Customer Insights Director - Niel Oscarson
 
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User Commentary

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Director

We have had a very good experience with Schedule360's system. It has been pretty user friendly. One...

May 2022
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Director

Our employees can access the Schedule360 system on their phones through the website, but the mobile...

May 2022
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Director

If there is anything that we don't understand in the Schedule360 system, we can contact our...

May 2022
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Manager

QGenda is easy to communicate with. They are very responsive anytime we need to make a change. We...

Apr 2022
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Director

The biggest strengths of QGenda’s system are its ease of use and its transparency.

Apr 2022
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Director

We want QGenda to develop prebuilt scheduling options. That would be an improvement.

Apr 2022
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Nurse

QGenda's system is very user friendly. The nurses love it because we can send out text messages or...

Dec 2021
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Director

The solution isn't expensive, and it is easy to set up and use. Our implementation was really,...

Dec 2021
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Director

Users need to make sure that they have the educational materials necessary to train people who have...

Dec 2021
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Director

The product would benefit from improved educational materials and a phone app. It would also be nice...

Dec 2021
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Director

We are trying to expand the solution to other areas of our hospital right now. If someone uses Excel...

Dec 2021
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Director

It took some time for our staff to get used to the program, but it is working okay for us. It isn't...

Dec 2021
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Manager

The support from QGenda has been phenomenal. The vendor has been very involved and available when we...

Dec 2021
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Manager

QGenda's system is an electronic method for people to see their schedules. They can log on in the...

Dec 2021
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Manager

So far, I have been pleased with the QGenda system. We are still learning it, but it works well for...

Dec 2021
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Manager

One of the biggest downsides to the system is that it doesn't communicate with our timekeeping...

Dec 2021
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Director

Our staff would benefit from an actual mobile app. The mobile login portion of the system doesn't...

Dec 2021
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Director

The system has been nice because our staff members are only able to schedule themselves into open...

Dec 2021
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Manager

The solution is extremely user friendly for everybody. We have staff in our department with a wide...

Dec 2021
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Director

I would buy QGenda again after entertaining a few other offers. I have been nothing but very happy...

Dec 2021
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Director

The biggest benefits of using QGenda Nurse & Staff Scheduling is the visibility and flexibility. It...

Dec 2021
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Director

QGenda gives us the ability to do broad range communications. If I have a hot shift available, and I...

Dec 2021
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Director

At times the interface of QGenda is not as intuitive as it could be. There is some UI stuff they...

Dec 2021
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Director

I am very impressed with how QGenda does implementation even for on-site go lives. They often share...

Dec 2021
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Director

QGenda works very hard to meet our needs. I have seen them do lots of custom work to meet our...

Dec 2021
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Nurse

The system isn't user friendly and doesn't communicate well. A lot of components are tedious or...

Dec 2021
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Nurse

My understanding of proactivity is when someone reaches out all the time to make sure our needs are...

Dec 2021
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Nurse

I hope my satisfaction increases a year from now. I want our contact to address our needs and...

Dec 2021
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Nurse

I like that we can audit everything we do in the system, and I like the messaging piece.

Dec 2021
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Nurse

We would like to see a longer scheduling matrix so that we can have a multiweek calendar for the...

Dec 2021
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Nurse

The person in charge of the implementation made it a team effort. The system was built for one...

Dec 2021
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Analyst/Coordinator

With the influx of COVID-19 vaccines, we had masses of people waiting. We needed to come up with a...

Nov 2021
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Analyst/Coordinator

The vendor doesn't tell us when they take it upon themselves to upgrade a program or change the look...

Nov 2021
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Analyst/Coordinator

The vendor's system was recently merged with a new company. We haven't worked with that company yet,...

Nov 2021
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Analyst/Coordinator

I am able to run reports in the system. Before we had this system, we had to schedule things...

Nov 2021
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Director

I would absolutely buy this system again. It is easy to use. Once our staff members get used to it,...

Sep 2021
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Director

The vendor keeps their promises. There was something that we wanted that wasn't in the system after...

Sep 2021
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Director

The solution is the best. It isn't just designed for healthcare; it can be used by a lot of...

Sep 2021
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Director

If I have an issue, I can email my contact and get an answer within 24 hours. I can usually get a...

Sep 2021
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Analyst/Coordinator

The vendor has great support for the product. We don't have any problems with the vendor getting...

Aug 2021
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Analyst/Coordinator

It is hard to build the solution's interface, and that can take a while. There are no deal breakers...

Aug 2021
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Analyst/Coordinator

There is a difference between how easy the system is for end users to use and how easy it is for...

Aug 2021
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Analyst/Coordinator

I don't use the vendor's training anymore. I just do the training myself. I can call the vendor on...

Aug 2021
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Manager

As we look at different vendors, we are thinking about two things. One is the product, and the other...

Aug 2021
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Manager

The vendor is willing to get on a call with us and talk through what our needs are. They give us a...

Aug 2021
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Manager

There are always ways to improve scheduling to make things more streamlined. Schedule360 does...

Aug 2021
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Manager

One area Schedule360 could probably improve in is taking the product to the next level of automated...

Aug 2021
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Manager

I am giving the vendor a high rating for implementation services. Their quality is really good....

Aug 2021
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Manager

The product has the capability to integrate. We don’t currently have integration with other systems,...

Aug 2021
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Manager

The ease of use was the key reason we went with this product. I have recommended this product to...

Aug 2021
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Manager

Our site pushed us to go to a different scheduling system. We found another system that didn't work...

Jul 2021
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Manager

Schedule360’s product is amazing. Our staff members were all talking about pitching in to pay a...

Jul 2021
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Manager

We would like to see a couple of things. One of those things is improving the process for approving...

Jul 2021
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Manager

There is someone at Schedule360 who has been very responsive. Anytime we have a question or...

Jul 2021
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Director

I have used other software that has been a nightmare. The main problem I had with another vendor's...

Jul 2021
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Director

Schedule360 provides quick responses to customer service needs. I can email Schedule360 about a...

Jul 2021
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Director

The messaging feature for filling open shifts is a huge advantage. I also like the open shift tab....

Jul 2021
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Director

The value for the money is excellent. There are fancier, prettier, more graphic, interfaced...

Jul 2021
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Director

My providers and staff would like to have a mobile app rather than just a web page. It would be more...

Jul 2021
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Director

Schedule360 is probably the most seamless, easiest vendor to work with, whether we are talking about...

Jul 2021
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Director

Schedule360 still deserves an A+ rating. They do what we need them to do in a timely manner, and...

Jul 2021
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Director

Schedule360's solution is a very user-friendly program. They tailored it to what we need, so we...

Jul 2021
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Director

The only thing I rated low is the integration. We can’t integrate because of firewall protections,...

Jul 2021
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