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Clinical Communications Commentary
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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Clinical Communications Interoperability 2024: How Does Interoperability Enhance Communication among Deep Adopters?
Clinical Communications Interoperability 2024:
How Does Interoperability Enhance Communication among Deep Adopters?
March 2024
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Clinical Communication Platforms 2023: A Closer Look at Customer Adoption
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Commentary Summary

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User Commentary

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Manager

Relationship

The vendor could be more proactive in thinking of different ways that their product could be used or...

Apr 2024
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Manager

Relationship, Operations

When we transitioned to symplr's system, we had a little struggle with the vendor in the beginning....

Apr 2024
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Manager

Product

The product's biggest strength is its flexibility. Both our internal and external folks can use the...

Apr 2024
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Manager

Relationship

One improvement that I would recommend for the vendor would be to make a better escalation path. The...

Apr 2024
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Analyst/Coordinator

Culture, Value

The vendor charges us for each individual license even though we have some people who will never log...

Feb 2024
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Analyst/Coordinator

Operations

Our upgrade was extremely uncoordinated. We thought it was coordinated, and then we gave the vendor...

Feb 2024
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CMIO

Operations

symplr did a good job with the implementation. Training has not been an issue. Additionally, when...

Jan 2024
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CMIO

Product

Clinical Communications is doing the job. We haven't taken advantage of some of symplr’s...

Jan 2024
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CMIO

Product

The desired functionality that comes up most often is the ability to send a delayed message and set...

Jan 2024
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(0)
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CMIO

Loyalty, Product

With Clinical Communications, we are not measuring tangible outcomes, but we are not sending...

Jan 2024
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Analyst/Coordinator

Product

Our interoperability goals have been stalled due to issues with physician use and whether or not the...

Jan 2024
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Analyst/Coordinator

Loyalty, Relationship

I haven't worked with a vendor yet that is proactive; however, symplr sends out automated messages...

Jan 2024
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(0)
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Analyst/Coordinator

Product, Value

The improvement we have seen with critical teams using Clinical Communications has been amazing. We...

Jan 2024
||
(0)
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Analyst/Coordinator

Loyalty

The interhospital communications side for room teams is a little lacking. Our room teams have...

Jan 2024
||
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Analyst/Coordinator

Culture, Operations

We need more communication from symplr for training and for them to supply us with materials. I...

Jan 2024
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(0)
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Analyst/Coordinator

Relationship, Product

The caveat for symplr is they are fantastic at call schedules and emergency communications, but...

Jan 2024
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(0)
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Analyst/Coordinator

Culture, Operations

The system has everything that was promised, and the predelivery was eventually done within a while...

Jan 2024
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(0)
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Analyst/Coordinator

Operations

symplr’s implementation process was fantastic. However, from an implementation services standpoint,...

Jan 2024
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(0)
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Analyst/Coordinator

Culture, Relationship

Product support is one area where symplr really shines. Their support is the best support I have had...

Jan 2024
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Analyst/Coordinator

Relationship

symplr’s support team is excellent. They respond very quickly and are very thorough and willing to...

Jan 2024
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(0)
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Analyst/Coordinator

Product

I like what symplr Clinical Communications does. It is a good product that serves its purpose very...

Jan 2024
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(0)
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Director

Product

Clinical Communications is a pretty self-sufficient system. It is a very easy product to use. That...

Jan 2024
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(0)
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Director

Loyalty, Value

The simplicity of Clinical Communications is really what is key. It just works. We have very few...

Dec 2023
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Director

Culture, Relationship

One benefit for us in our area was that there was a heavy symplr presence already. That made things...

Dec 2023
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(0)
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Director

Product

We like the overall simplicity of the system. It just works and is not complex. It doesn’t require a...

Dec 2023
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(0)
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CIO

Culture

symplr has been strong-arming us to pay invoices that they cut and send to us without any...

Nov 2023
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(0)
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CIO

Culture

The Halo platform was well liked by the clinicians. Some of them have moved to another communication...

Nov 2023
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(0)
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CIO

Product

We still have issues with secure communication and timeliness when it comes to the system. For the...

Nov 2023
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(0)
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CIO

Operations, Product

Halo Health is a good solution. We haven't had many problems with the vendor's services or with the...

Nov 2023
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(0)
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Manager

Product

We would like poster signs to hang up around organizations to show messaging etiquette. Providers do...

Oct 2023
||
(0)
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Manager

Product

We use Clinical Communications to communicate with our providers after hours. That makes...

Oct 2023
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(0)
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Manager

Operations, Product

One of symplr’s upgrades did not go over very well. The absolute changing of the logo was difficult....

Oct 2023
||
(0)
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Manager

Operations, Product

Knowing how to search for people in Clinical Communications seems to be difficult for folks. We had...

Oct 2023
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(0)
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Manager

Relationship

I have had nothing but a good and consistent experience with symplr over the years. Their customer...

Oct 2023
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(0)
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Manager

Product

The fact that the symplr app itself is encrypted is nice. We don't have to encrypt the phones. I do...

Oct 2023
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(0)
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CISO

Value

Clinical Communications has challenges working with many of our workflows. Also, our clinical...

Oct 2023
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(0)
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CNIO

Product, Value

symplr has been a true partner in developing our platform and strategy around removing pagers and...

Oct 2023
||
(0)
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CNIO

Relationship

The vendor is focused on the right things and is open to feedback. That is something that I like...

Oct 2023
||
(0)
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CNIO

Culture

The jury is out on where symplr's prices are going. The vendor wants to sell us more verticals, but...

Oct 2023
||
(0)
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CNIO

Loyalty

As Epic continues to develop their secure chat workflows, they are bringing in a VoIP product. If...

Oct 2023
||
(0)
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CNIO

Relationship, Product

When symplr took over the system, they switched databases, servers, and everything else over to...

Oct 2023
||
(0)
 Thank you  Helpful

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CMIO

Product

In the last few months, we had a couple of upgrades. Once they went live, things kind of were...

Aug 2023
||
(0)
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CMIO

Product

Clinical Communications is very easy to use. I use it on my phone all the time.

Aug 2023
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(0)
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CMIO

Operations

During the initial go-live, symplr was very easy to work with. The support during the go-live was...

Aug 2023
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Product

There is not a whole lot to the messaging system, but it is easy to search. What we don’t like is...

Jul 2023
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(0)
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Analyst/Coordinator

Product

Our on-call providers enjoy the communication that comes from the product. Our nurses really love...

Jul 2023
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(0)
 Thank you  Helpful

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Analyst/Coordinator

Relationship

symplr is responsive, quick, and willing to help make sure we get our devices configured. We do not...

Jul 2023
||
(0)
 Thank you  Helpful

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Manager

Product

Our biggest challenge with the product is the number of different ways we can communicate with...

May 2023
||
(0)
 Thank you  Helpful

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CIO

Relationship

symplr is responsive enough to let us know when they have an outage, but they aren't responsive...

May 2023
||
(0)
 Thank you  Helpful

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CIO

Loyalty, Product

Our biggest struggle with the system is downtime. We primarily use the system for text messages, and...

May 2023
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Relationship

symplr doesn’t keep all of their promises because there has been an incredible delay, and there has...

May 2023
||
(0)
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Analyst/Coordinator

Product

There have been a couple of issues with clarification. For instance, the schedules will be shared...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

The integration between the Halo Health product and our EMR is nonexistent. The process of matching...

May 2023
||
(0)
 Thank you  Helpful

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