Clinical Communications Commentary

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What I like most about the product is that Clinical Communications really helped us get rid of our...

When it comes to symplr partnering with us to optimize our communication strategy, they're not...

Training is really nonexistent from the vendor. They provide some knowledge bases. symplr has a help...

When the vendor was acquired by symplr, their partnering with us to optimize our communication...

We will be moving away from symplr and to our EHR vendor since our EHR vendor has a secure chat. We...

The biggest benefit of using Clinical Communications is the ease of communicating with the providers...

symplr could maybe improve the reporting in the platform, like the ability to get what somebody had...

symplr has been very easy to work with. We set Clinical Communications up several years ago, and...

symplr is inconsistent and lacks a defined plan or clear communication with us. While my experience...

We receive little to no communication from symplr. Rate increases are difficult to get responses on,...

We receive little to no training from symplr. When I ask questions, they tend to skirt around the...

The doctors like Clinical Communications. It is very straightforward, and they are used to it. It...

It is hard to get information out of the system. We built the critical-notification process and...

There was a recent AWS outage, which affected symplr, and they sent us no communication that they...

The solution is working. People have adopted it. It is meeting our current needs. There are still...

We have tried to work with symplr because our security and compliance team would like users to have...

At its core, symplr's product is a text-messaging system that is easy to adopt. People know how to...

I wouldn't buy the system again. It does what we need it to do. There were some politics in our...

We are happy with Clinical Communications, but our communication is segmented due to internal...

The symplr tool is well-liked locally, and one of the biggest things for us is that it integrates...

I think whether we would buy the product again depends on the circumstances. If I were at another...

symplr is decent on the promises side, and I have no complaints except that their support is not...

symplr’s implementation and upgrade services are pretty strong. They do a good job.

Usually when we have new physicians, we have clinical informaticists who sit with symplr and make...

The product does a lot more than what we use; we use the simple version of it, but what we use is...

In five years, things might be different. We are going to see what the strategy is and where the...

I have been fairly impressed with symplr as a vendor in terms of their approach to meeting with us...

symplr really tries to be proactive. They do outreach and have had good communication, especially...

We are using the basic messaging functionality. symplr has some other functions that we have not yet...

symplr's solution is integrated with our EHR. And if a patient presents to the ER, for example, with...

We are doing fine with symplr. We use the solution, which is primarily for secure HIPAA text...

Overall, the technology works; it is easy to use. There are opportunities to make it better; for...

symplr is trying to partner with us, but it is a little bit too late. In terms of our organization's...

I wouldn't buy Clinical Communications again. It wasn't our first choice when we chose it. It was...

symplr's integration package is pretty weak. symplr has done some things that have assisted with our...

symplr does a pretty good job in terms of avoiding charging. Their licenses are pretty all...

symplr does a good job with what they provide, and we have a high rate of adoption. The system is...

Some of the vendor's updates and patches have taken us down for quite a long time. Also, since the...

We have a pretty good support team from symplr. I know that our people are happy with the support...

We wish we could change the way that the system organizes groups, individuals, and hospital systems....

We had the opportunity to speak to symplr at a conference, and I realized that they do a lot more...

We acquired a hospital system, and they use another similar solution. We can’t have two vendors, and...

There is a lot of missing functionality, such as headshots of providers or the ability to filter by...

There are a lot of things that I'm not able to pull into the system, but from communicating with...

I have other platforms that I have enjoyed more than Clinical Communications. I haven’t noticed any...

There was something that was a little off with Clinical Communications, but symplr reconciled the...

There is really nothing that symplr can do about it, but between iPhones and Androids there are...

Using Clinical Communications has been easy for us since other sites around us were already using...

symplr is giving us a good deal on our contract. We chose the solution partly because it was more...

symplr is pretty responsive. They upgrade the product constantly and keep me informed. Since the...

Some of symplr's admin training wasn't the best. It wasn't the most efficient or effective way to...

There are some individuals at our organization who want to go with Epic's Secure Chat and move away...

symplr designed and built some new platforms, and they presented the platforms to us as if there...

At times, the system has had delays in messaging functionalities and features in symplr. We don't...

symplr is a business, and they have to make money somehow. However, they are very willing to work...

We had an issue with one of symplr's upgrades where we couldn't push one of the numbers, and that...

One thing that would be a huge win would be for Clinical Communications to connect to our EHR. For...

symplr recently made some changes to their tier-one support. It used to be that the number that we...

One issue that we have in symplr is with their reporting structure. For example, if we have a case...

We are working with symplr SSO abilities on our devices. That is a great thing that allows our staff...

The single sign-on functionality in symplr should ask someone whether they want to be signed into...

symplr does a wonderful job with their basic platform and communication strategy. It is extremely...

I understand the system from a business perspective, but sometimes, symplr places more focus on...

symplr acknowledges issues with Clinical Communications with disaster recovery and integration, and...

symplr has skinnied down their support. The world has gotten bigger, but symplr has not. It is...

With Clinical Communications, we need to have a slightly better interface with other platforms....

One challenge with Clinical Communication is the delivery time of the message. Occasionally, there...

We use Clinical Communications for secure messaging, and it does great. What we really want with...

symplr has been very responsive to the use cases and requests we have made. They are anxious to do...