Clinical Communications Commentary
Filtered view: (Acute Care)
Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Relationship, Operations
symplr is not doing very well at being proactive. They don't reach out to us for anything. Some...
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Product
The solution does a really good job with secure messaging and scheduling. However, I am not a huge...
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Relationship
symplr has a development team. If I open a ticket and ask for something or how to do something and...
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Culture, Value
symplr is pretty straightforward with what they charge us. There is just one platform, and I don't...
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Culture, Relationship
We are very upset with the vendor because they lack communication and aren't willing to work with...
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Product
In symplr's platform, providers and nursing staff members have a simple interface to message each...
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Culture, Loyalty, Operations
Unfortunately, it is looking less like we are going to be using symplr's system going forward, and...
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Operations
We transitioned to Clinical Communications from another platform that was really poor, and we have...
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Culture
I would buy Clinical Communications again based on my interactions with symplr's team. However, I...
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Operations
Our upgrade process has been fantastic. To be fair to symplr, our implementation process was hard...
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Loyalty, Product
Integration is one of the things that we were working toward. We wanted symplr's system to be...
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Relationship, Operations
One of symplr's biggest strengths is their willingness to accept feedback, and they don't punish...
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Operations
symplr's training is good because they send out good emails; although I know they make some upgrades...
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Relationship
We had some issues with being unable to find a user, and I think symplr had it resolved within the week....
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Loyalty, Relationship
The reason we bought the product is because of the HIPAA compliance. We had such great buy-in from...
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Culture, Value
With symplr, we have not had any additional charges. We knew the costs up front with symplr, and I...
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Operations, Product
symplr's solution is as seamless as they come, and we have never had an issue with it. The easiest...
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Relationship
symplr works with us every time we need them, and they are wonderful to get ahold of.
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Relationship
I am a symplr fan. I have been using Clinical Communications since day one. I have never had issues...
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Loyalty
We are moving away from Clinical Communications because the communication is not linked to our EMR....
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Loyalty, Operations
We just have the basic model, so we haven't had to have a lot of training from symplr. This is not a...
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Product
We essentially use Clinical Communications for folks who don't have access to our EHR. In managing...
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Product
Some things just don’t come to fruition with symplr. Also, some functionalities that we would like...
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Loyalty
We chose symplr's system because it was widely used by other healthcare organizations that we...
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Culture
There was one thing that was promised by symplr’s sales team that symplr could not deliver at the...
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Culture, Value
symplr was very up-front with pricing, and nothing had to change during the scope of the project. So...
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Operations
The implementation of symplr's product was very smooth. symplr communicated every step of the way....
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Operations
symplr has a lot of training materials out there, but a lot of it is not exactly in-depth enough for...
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Product
symplr's product is a simple tool to use. It is like a secure text-messaging system, and most people...
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Culture, Relationship
There were a couple of times we had to reach out to symplr customer support to establish new...
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Relationship
The outages haven't ever hit us, but symplr always sends out notices for certain nodes that might be...
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Loyalty, Product
Our previous clinical communications solution was not incredibly intuitive, and we had a lot of...
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Operations, Product
symplr's system does a very good job. Managing it is very easy; it integrates directly with Active...
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Relationship
symplr's product is a simple product to use. We rarely have any issues with it. It is really never...
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Relationship, Operations, Product
Things are going well with symplr's system. We had some struggles with the transition from Halo...
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Operations, Product
Staff members love Clinical Communications, and they want to keep using it. It is definitely easy to...
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Relationship
symplr’s support is lacking. We wanted to have a phone call with them and try to get our account...
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Loyalty, Product
We use the communication tool pretty well, and our nurse call system integrates with symplr’s...
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Relationship
symplr did a much better job before the acquisition. The support and rollouts went very well before,...
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Relationship, Operations
We used to have standard meetings and calls with symplr, but those fell off. The vendor is starting...
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Loyalty, Value
When we purchased symplr, it was the best solution for the cost and community. I don’t know whether...
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Operations
symplr has not rebranded yet, and that is interesting and kind of weird. All their education is...
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Relationship
We get fine support from symplr if we need it. We don't have a problem with it. Also, they send out...
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Relationship
There are things in symplr's system that dissatisfy us. We have told symplr about those, but those...
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