symplr Midas Health Analytics Commentary
Filtered view: All
Subject Expert
Niel Oscarson
Research Director
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Product, Value
The ability to connect to the back end of the solution and get an open database connection to other...
Login or Create an Account to see details.
Loyalty
I love working with the system. It is sad that we are leaving it, because its next update is going...
Login or Create an Account to see details.
Product
Using reporting out of the system, we realized there wasn’t a standard process for people to file a...
Login or Create an Account to see details.
Operations
I'm not sure I like some of the things symplr did with the new stuff. I understand that some...
Login or Create an Account to see details.
Loyalty, Product
symplr is not quite there in meeting our needs. Xerox tanked Midas. symplr is working on that. They...
Login or Create an Account to see details.
Loyalty
Our leaders have decided to leave the solution. During the time when the vendor was owned by Xerox,...
Login or Create an Account to see details.
Value
Sometimes symplr nickel-and-dimes us. They have a new training system called boot camp that they...
Login or Create an Account to see details.
Operations, Product
I have been using symplr Midas Health Analytics for so long that I should be able to do XYZ, but...
Login or Create an Account to see details.
Relationship
Our health system is growing, so we get lots of attention from symplr. As a matter of fact, if I...
Login or Create an Account to see details.
Relationship
Support for symplr is primarily outsourced overseas, and that has been a dissatisfier. When we get...
Login or Create an Account to see details.
Relationship, Operations, Product
One frustration we have with symplr Midas Health Analytics is with their updates. Now that symplr...
Login or Create an Account to see details.
Product
One of the strong things in symplr Midas Health Analytics is the custom data collection forms. When...
Login or Create an Account to see details.
Loyalty, Product
symplr Midas Health Analytics is moving over to a web-based platform. Right now, symplr has a...
Login or Create an Account to see details.
Relationship, Product
We are able to achieve what we need to with symplr Midas Health Analytics. I attend regular user...
Login or Create an Account to see details.
Product
With symplr Midas Health Analytics, I really like how everything is tied to the patient encounter....
Login or Create an Account to see details.
Relationship
Lately, support from symplr has been much better than it was in the past. Previously, getting a...
Login or Create an Account to see details.
Relationship, Operations
symplr could still improve their support, particularly around reporting. At one point, they heavily...
Login or Create an Account to see details.
Culture, Value
During upgrades for symplr Midas Health Analytics, charges aren't always transparent. In past...
Login or Create an Account to see details.
Relationship
We have been customers for many years, basically as long as the vendor has existed. We have been...
Login or Create an Account to see details.
Product
There are simple updates and enhancements that we have requested, like the ability to make certain...
Login or Create an Account to see details.
Value
symplr is pretty good about charging. There are annual maintenance fees, but they don't charge for...
Login or Create an Account to see details.
Loyalty, Product
We have to innovate and turn to third-party products to squeeze out what we need because the product...
Login or Create an Account to see details.
Loyalty, Product
With v.11, symplr said that because it would be on the web, we wouldn’t have to involve IT staff,...
Login or Create an Account to see details.
Relationship
Our last several upgrades have been brutally bad because symplr, like many other organizations...
Login or Create an Account to see details.
Loyalty, Product
While the internal reporting is terrible, the fact that symplr provides an open-ended database...
Login or Create an Account to see details.
Relationship
There were layoffs, and people who are experts on the product and who we have worked closely with...
Login or Create an Account to see details.
Operations
We have to come up with training our own. It is all internal. We have to do our own job aids and...
Login or Create an Account to see details.
Relationship
We have been promised so much by the vendor for decades and have not been given anything. The vendor...
Login or Create an Account to see details.
Relationship
Proactivity from the vendor has never happened. People complain when the vendor does upgrades. We...
Login or Create an Account to see details.
Product
Some parts of the product work brilliantly and as they are supposed to, and others are an ongoing...
Login or Create an Account to see details.
Relationship
The vendor is always reactive and never proactive. We have to spend hours investigating what was...
Login or Create an Account to see details.
Loyalty, Product
Within the application itself, each major area, be it risk management or peer review, has its own...
Login or Create an Account to see details.
Relationship
It was a huge shift when the vendor ownership moved to symplr; we had built relationships with the...
Login or Create an Account to see details.
Loyalty, Relationship
The vendor will do these itty-bitty releases, thinking that we are going to be so happy and excited,...
Login or Create an Account to see details.
Loyalty, Product
The system is so far behind the times. 20 years ago, I would have given the solution's quality a...
Login or Create an Account to see details.
Loyalty
The competitors' tools thrive in certain areas, but symplr Midas Health Analytics, to the best of...
Login or Create an Account to see details.
Product
An important thing about risk management is referrals and the ability to close the loop and give the...
Login or Create an Account to see details.
Relationship
Right now, we have some pieces that are not working. Through the ticket process, we are told and...
Login or Create an Account to see details.
Relationship
The vendor has been actively working to deliver and upgrade the product. Our interfaces work well.
Login or Create an Account to see details.
Relationship, Product
On multiple occasions, I have asked the vendor to publish a list of issues that other customers are...
Login or Create an Account to see details.
Relationship
For the most part, the vendor's ticket support is timely. The vendor is now utilizing a lot of...
Login or Create an Account to see details.
Loyalty, Operations, Product
We are on the desktop version. We haven't switched to the web version because not all functionality...
Login or Create an Account to see details.
Relationship, Operations
The vendor stayed with us through some issues on our most recent upgrade. They didn't dump us. They...
Login or Create an Account to see details.
Operations
We paid the vendor to help us, and we ran into big problems right after an upgrade that put us...
Login or Create an Account to see details.
Culture, Value
We have had instances where symplr could have charged us but didn't.
Login or Create an Account to see details.
Operations
When the vendor has training material, it is fairly comprehensive. Most of our training is...
Login or Create an Account to see details.
Culture, Relationship
I like symplr's communication and the product they offer. Whenever we start a project, symplr is...
Login or Create an Account to see details.
Operations, Product
There was one upgrade that had a bug that caused our users to not get the information they needed....
Login or Create an Account to see details.
Operations, Product
The symplr system is a little clunky. The EMR linking is confusing. The buttons are placed in places...
Login or Create an Account to see details.
Loyalty, Product
symplr could be more innovative or more forward thinking in their approach. I just feel like they...
Login or Create an Account to see details.
Relationship
I don't think symplr is very proactive. They are sometimes proactive, but for the most part, they...
Login or Create an Account to see details.
Loyalty, Product
Being more satisfied with the outcomes in symplr would require a better reporting system and a way...
Login or Create an Account to see details.
Culture, Loyalty
If the next version of symplr's system does what the vendor says it is going to do and isn't buggy,...
Login or Create an Account to see details.
Product, Value
With symplr, we have been able to reduce our workplace violence events toward staff, and we have...
Login or Create an Account to see details.
Product
symplr's system is a good starting place if someone is looking for a reporting system. It is a great...
Login or Create an Account to see details.
Product, Value
The outcome we have seen from symplr Midas Health Analytics is streamlined workflows with enhanced...
Login or Create an Account to see details.
Operations, Product
symplr hasn’t done a lot to maintain their competitiveness. Ever since seeing another application, I...
Login or Create an Account to see details.
Operations
symplr provides very good training through their training staff and educators, but there is a lot of...
Login or Create an Account to see details.
Product
A reimplementation we did with symplr helped with interoperability significantly. But symplr has...
Login or Create an Account to see details.
Loyalty, Product, Value
We used to use symplr Midas Health Analytics so much, and we don't use it as much anymore. We are...
Login or Create an Account to see details.
Operations
When we were reimplementing one of the Midas platforms, symplr didn't always maintain their...
Login or Create an Account to see details.
Relationship
I am not a big fan of symplr’s support. I rarely make phone calls, but I do use the email support,...
Login or Create an Account to see details.
Product, Value
I love the indicators because it is so hard to keep up with all the changes that CMS makes every...
Login or Create an Account to see details.
Product, Value
The system is very aligned with our goals because we are very interested in making sure we are...
Login or Create an Account to see details.
Relationship
The vendor is very responsive. Sometimes they go above and beyond what I expect, so I have no...
Login or Create an Account to see details.
Product
The only recommendation I would make would involve the vendor’s risk-event system. I really wish it...
Login or Create an Account to see details.
Product
We are getting data pulled out of our EMR, which is kind of a beast, but we seem to do very well...
Login or Create an Account to see details.
Operations, Product
Using the system does take a lot of training. It is not quite as intuitive in some areas as it could...
Login or Create an Account to see details.
Relationship, Product
For my satisfaction to improve, I would need to understand a little more about what is possible with...
Login or Create an Account to see details.
Product
We use the system for so many different things, but one of the biggest outcomes is using it for case...
Login or Create an Account to see details.
Relationship
I tend to find out about new developments and things by physically going out to the vendor’s...
Login or Create an Account to see details.
Product
Using symplr Quality Suite, we are able to trend our data from safety events that are entered to see...
Login or Create an Account to see details.
Product
symplr’s upgrades could be improved by making links in the email notifications directly to the...
Login or Create an Account to see details.
Product
We would just like easier access to symplr Quality Suite, and we would also like to have more...
Login or Create an Account to see details.
Operations, Product
I don’t find symplr Quality Suite to be hard to use, but the feedback from others is that it is...
Login or Create an Account to see details.
Culture, Relationship
We used to have an account representative from symplr, but we no longer do. It would be nice to have...
Login or Create an Account to see details.
Value
Midas Health Analytics is cheap. That is the reason we and a lot of others chose it. However, symplr...
Login or Create an Account to see details.
Relationship
I have had fewer interactions with the vendor recently than I have in previous years. I also use the...
Login or Create an Account to see details.
Value
I wouldn't want to recommend Midas Health Analytics to others, but it is one of the cheapest...
Login or Create an Account to see details.
Loyalty
I have been trying to move away from Midas Health Analytics, but based on price and the resources it...
Login or Create an Account to see details.
Product
With Midas Health Analytics, we are within regulations for regulatory compliance.
Login or Create an Account to see details.
Loyalty, Product
My organization is very heavy on data-vision use and does a lot of comparisons to other facilities....
Login or Create an Account to see details.
Relationship
I just got sad news. I heard that BJ is no longer the CEO. One of the things that I rather enjoyed...
Login or Create an Account to see details.
Operations
symplr can definitely improve the implementation process. I'm used to how it is done. To me, it is...
Login or Create an Account to see details.
Relationship
I have worked with the system for a very long time, so I have very strong relationships with the...
Login or Create an Account to see details.
Operations
I haven't had any problems with symplr’s training. symplr always has a way to work with us, and they...
Login or Create an Account to see details.
Loyalty, Relationship
symplr is always highly aligned with our goals. I have never had a problem with the vendor’s...
Login or Create an Account to see details.
Culture, Relationship
symplr knows what we want and what we need. Unfortunately, we are playing a waiting game. Anything...
Login or Create an Account to see details.
Product, Value
It is hard for me to say I wouldn’t buy the system again. I would. I have worked in it for many...
Login or Create an Account to see details.
Operations, Value
I work in the system, and it is fantastic. It is a lot bigger than people realize, so it does take...
Login or Create an Account to see details.
Culture, Value
I do not feel that symplr avoids charging for every little thing. During the implementation of the...
Login or Create an Account to see details.
Operations
symplr had a rough start with regard to support. They are in the middle of training some folks right...
Login or Create an Account to see details.
Relationship, Product, Value
I like that symplr offers a somewhat affordable system compared to other platforms. They do have a...
Login or Create an Account to see details.
Relationship
The support we get from symplr really depends on the type of problem. If I'm having a password...
Login or Create an Account to see details.
Relationship
The main thing that makes me drop symplr’s support score is that a lot of their technical-data-feed...
Login or Create an Account to see details.
Culture, Loyalty
We did a search for new vendors a while ago to see what else is out there. We wanted to see whether...
Login or Create an Account to see details.
Operations
symplr offers training, but over time, the knowledge has dwindled. We have very few people who know...
Login or Create an Account to see details.
Relationship, Operations, Product
symplr has made their platform much easier to use. They have added a portion where people get emails...
Login or Create an Account to see details.
Product
One thing the system is lacking compared to other products is the closed-loop functionality. But I...
Login or Create an Account to see details.
Product, Value
By using symplr's product, we have been able to track our patient safety metrics on a regular basis...
Login or Create an Account to see details.
Loyalty, Product
We have been integrating our various levels of care into symplr Quality Suite for risk reporting for...
Login or Create an Account to see details.
Product, Value
Because of the customizations for reporting, we can get a lot more out of symplr Quality Suite than...
Login or Create an Account to see details.
Product
We don’t really use the system for the OPPE. We keep trying, but we can't quite get it to what we...
Login or Create an Account to see details.
Product
We use the system for compliance only as it relates to patient and visitor safety at events. If...
Login or Create an Account to see details.
Product
I would rate the overall product quality slightly below the top because there is room for...
Login or Create an Account to see details.
Relationship
We have regular meetings with the vendor to make sure that we are on track. If there is anybody who...
Login or Create an Account to see details.
Product, Value
We like the symplr Quality Suite risk model. We use the observed-over-expected ratios for mortality,...
Login or Create an Account to see details.
Loyalty, Relationship
Using symplr Quality Suite, we have been able to deliver data to frontline managers and executive...
Login or Create an Account to see details.
Culture, Relationship
I’m not sure whether we are on the current version of symplr Quality Suite. One opportunity for...
Login or Create an Account to see details.
Product
The interface in the server installation version of symplr Quality Suite that our managers use is...
Login or Create an Account to see details.
Loyalty
In the next few years, we could make a decision on whether to keep symplr Quality Suite or not. We...
Login or Create an Account to see details.
Relationship, Product, Value
I would rate symplr Quality Suite’s ability to drive tangible outcomes very highly. That is because...
Login or Create an Account to see details.
Product
symplr Quality Suite is a really powerful solution, and it has a really excellent ability to pull a...
Login or Create an Account to see details.
Culture
Midas was a pretty tough contract negotiator. We had difficulty getting our needs met in at least...
Login or Create an Account to see details.
Product, Value
We have used a tool for benchmarks. We might have certain safety items we look at, like...
Login or Create an Account to see details.
Relationship
We don't have a customer service or a client account manager at symplr, so there are no regular...
Login or Create an Account to see details.
Loyalty, Product
Something unique about symplr Quality Suite is all of the things that it does for us. We would have...
Login or Create an Account to see details.
Relationship, Operations
We have been live with symplr for so long that they just make assumptions that we may need less help...
Login or Create an Account to see details.
Product
symplr Quality Suite is simple and easy to use. It is much more reliable than some other systems we...
Login or Create an Account to see details.
Loyalty
There are definitely shinier vendors out there than symplr. If I were to compare them to a car,...
Login or Create an Account to see details.
Loyalty, Value
If we were evaluating tools today, we would not buy symplr Quality Suite.
Login or Create an Account to see details.
Operations
symplr does have ongoing training. They have some case-based learning on their website that is a bit...
Login or Create an Account to see details.
Product
The solution really does a good job of keeping the patient's story in one place. We are finding that...
Login or Create an Account to see details.
Product
The fact that we are still on an old version makes it really difficult for end users to maneuver...
Login or Create an Account to see details.
Operations
It is pretty much up to us to go online and find our trainings, but what I like about the product is...
Login or Create an Account to see details.
Culture, Operations, Value
There are some things that symplr charges for that make me question why they do it. It is not...
Login or Create an Account to see details.
Culture
Overall, I feel like symplr Quality Suite does what symplr said it should do. I am not going to say...
Login or Create an Account to see details.
Operations
We do quite a bit of training with this solution, and sometimes our staff asks the same questions...
Login or Create an Account to see details.
Relationship
Over the years that I have been working with symplr, they have had their ups and downs. Since symplr...
Login or Create an Account to see details.
Operations
Training is a work in progress for symplr. I think they recognize that some of us have been doing...
Login or Create an Account to see details.
Loyalty, Product
We receive both patient and nonpatient events, and there is something in our current version that...
Login or Create an Account to see details.
Loyalty, Product
I have to give symplr props for the v.11 upgrade and the steps that they have made with that....
Login or Create an Account to see details.
Loyalty
We are looking to upgrade to the newest version, which is a web-based version, and we are very happy...
Login or Create an Account to see details.
Relationship
If we put a ticket in, sometimes we don't get a response. However, we have people that we can email...
Login or Create an Account to see details.
Loyalty, Product
I don't really have much to compare symplr Quality Suite to, but I know that some of our facilities...
Login or Create an Account to see details.
Culture, Relationship
I would say symplr keeps their promises. I don't feel like there has ever been a time that I can...
Login or Create an Account to see details.
Product, Value
We have been able to improve our reporting because we have an open database connection now with...
Login or Create an Account to see details.
​
Preferences