symplr Midas Health Analytics Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Relationship
We have been customers for many years, basically as long as the vendor has existed. We have been...
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Product
There are simple updates and enhancements that we have requested, like the ability to make certain...
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Value
symplr is pretty good about charging. There are annual maintenance fees, but they don't charge for...
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Loyalty, Product
We have to innovate and turn to third-party products to squeeze out what we need because the product...
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Loyalty, Product
With v.11, symplr said that because it would be on the web, we wouldn’t have to involve IT staff,...
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Relationship
Our last several upgrades have been brutally bad because symplr, like many other organizations...
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Loyalty, Product
While the internal reporting is terrible, the fact that symplr provides an open-ended database...
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Relationship
There were layoffs, and people who are experts on the product and who we have worked closely with...
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Operations
We have to come up with training our own. It is all internal. We have to do our own job aids and...
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Relationship
We have been promised so much by the vendor for decades and have not been given anything. The vendor...
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Relationship
Proactivity from the vendor has never happened. People complain when the vendor does upgrades. We...
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Product
Some parts of the product work brilliantly and as they are supposed to, and others are an ongoing...
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Relationship
The vendor is always reactive and never proactive. We have to spend hours investigating what was...
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Loyalty, Product
Within the application itself, each major area, be it risk management or peer review, has its own...
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Relationship
It was a huge shift when the vendor ownership moved to symplr; we had built relationships with the...
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Loyalty, Relationship
The vendor will do these itty-bitty releases, thinking that we are going to be so happy and excited,...
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Loyalty, Product
The system is so far behind the times. 20 years ago, I would have given the solution's quality a...
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Loyalty
The competitors' tools thrive in certain areas, but symplr Midas Health Analytics, to the best of...
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Product
An important thing about risk management is referrals and the ability to close the loop and give the...
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Relationship
Right now, we have some pieces that are not working. Through the ticket process, we are told and...
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Relationship
The vendor has been actively working to deliver and upgrade the product. Our interfaces work well.
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Relationship, Product
On multiple occasions, I have asked the vendor to publish a list of issues that other customers are...
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Relationship
For the most part, the vendor's ticket support is timely. The vendor is now utilizing a lot of...
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Loyalty, Operations, Product
We are on the desktop version. We haven't switched to the web version because not all functionality...
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Relationship, Operations
The vendor stayed with us through some issues on our most recent upgrade. They didn't dump us. They...
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Operations
We paid the vendor to help us, and we ran into big problems right after an upgrade that put us...
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Culture, Value
We have had instances where symplr could have charged us but didn't.
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Operations
When the vendor has training material, it is fairly comprehensive. Most of our training is...
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Culture, Relationship
I like symplr's communication and the product they offer. Whenever we start a project, symplr is...
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Operations, Product
There was one upgrade that had a bug that caused our users to not get the information they needed....
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Operations, Product
The symplr system is a little clunky. The EMR linking is confusing. The buttons are placed in places...
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Loyalty, Product
symplr could be more innovative or more forward thinking in their approach. I just feel like they...
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Relationship
I don't think symplr is very proactive. They are sometimes proactive, but for the most part, they...
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Loyalty, Product
Being more satisfied with the outcomes in symplr would require a better reporting system and a way...
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Culture, Loyalty
If the next version of symplr's system does what the vendor says it is going to do and isn't buggy,...
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Product, Value
With symplr, we have been able to reduce our workplace violence events toward staff, and we have...
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Product
symplr's system is a good starting place if someone is looking for a reporting system. It is a great...
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Product, Value
I love the indicators because it is so hard to keep up with all the changes that CMS makes every...
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Product, Value
The system is very aligned with our goals because we are very interested in making sure we are...
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Relationship
The vendor is very responsive. Sometimes they go above and beyond what I expect, so I have no...
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Product
The only recommendation I would make would involve the vendor’s risk-event system. I really wish it...
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Product
We are getting data pulled out of our EMR, which is kind of a beast, but we seem to do very well...
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Operations, Product
Using the system does take a lot of training. It is not quite as intuitive in some areas as it could...
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Relationship, Product
For my satisfaction to improve, I would need to understand a little more about what is possible with...
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Product
We use the system for so many different things, but one of the biggest outcomes is using it for case...
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Relationship
I tend to find out about new developments and things by physically going out to the vendor’s...
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Product
Using symplr Quality Suite, we are able to trend our data from safety events that are entered to see...
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Product
symplr’s upgrades could be improved by making links in the email notifications directly to the...
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Product
We would just like easier access to symplr Quality Suite, and we would also like to have more...
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Operations, Product
I don’t find symplr Quality Suite to be hard to use, but the feedback from others is that it is...
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Culture, Relationship
We used to have an account representative from symplr, but we no longer do. It would be nice to have...
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Value
Midas Health Analytics is cheap. That is the reason we and a lot of others chose it. However, symplr...
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Relationship
I have had fewer interactions with the vendor recently than I have in previous years. I also use the...
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Value
I wouldn't want to recommend Midas Health Analytics to others, but it is one of the cheapest...
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Loyalty
I have been trying to move away from Midas Health Analytics, but based on price and the resources it...
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Product
With Midas Health Analytics, we are within regulations for regulatory compliance.
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Loyalty, Product
My organization is very heavy on data-vision use and does a lot of comparisons to other facilities....
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Relationship
I just got sad news. I heard that BJ is no longer the CEO. One of the things that I rather enjoyed...
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Operations
symplr can definitely improve the implementation process. I'm used to how it is done. To me, it is...
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Relationship
I have worked with the system for a very long time, so I have very strong relationships with the...
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Operations
I haven't had any problems with symplr’s training. symplr always has a way to work with us, and they...
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Loyalty, Relationship
symplr is always highly aligned with our goals. I have never had a problem with the vendor’s...
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Culture, Relationship
symplr knows what we want and what we need. Unfortunately, we are playing a waiting game. Anything...
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Product, Value
It is hard for me to say I wouldn’t buy the system again. I would. I have worked in it for many...
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Operations, Value
I work in the system, and it is fantastic. It is a lot bigger than people realize, so it does take...
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Culture, Value
I do not feel that symplr avoids charging for every little thing. During the implementation of the...
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Operations
symplr had a rough start with regard to support. They are in the middle of training some folks right...
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Relationship, Product, Value
I like that symplr offers a somewhat affordable system compared to other platforms. They do have a...
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Relationship
The support we get from symplr really depends on the type of problem. If I'm having a password...
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Relationship
The main thing that makes me drop symplr’s support score is that a lot of their technical-data-feed...
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Culture, Loyalty
We did a search for new vendors a while ago to see what else is out there. We wanted to see whether...
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Operations
symplr offers training, but over time, the knowledge has dwindled. We have very few people who know...
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Relationship, Operations, Product
symplr has made their platform much easier to use. They have added a portion where people get emails...
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Product
One thing the system is lacking compared to other products is the closed-loop functionality. But I...
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Product, Value
By using symplr's product, we have been able to track our patient safety metrics on a regular basis...
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Loyalty, Product
We have been integrating our various levels of care into symplr Quality Suite for risk reporting for...
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Product, Value
Because of the customizations for reporting, we can get a lot more out of symplr Quality Suite than...
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Product
We don’t really use the system for the OPPE. We keep trying, but we can't quite get it to what we...
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Product
We use the system for compliance only as it relates to patient and visitor safety at events. If...
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Product
I would rate the overall product quality slightly below the top because there is room for...
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Relationship
We have regular meetings with the vendor to make sure that we are on track. If there is anybody who...
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Product, Value
We like the symplr Quality Suite risk model. We use the observed-over-expected ratios for mortality,...
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Loyalty, Relationship
Using symplr Quality Suite, we have been able to deliver data to frontline managers and executive...
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Culture, Relationship
I’m not sure whether we are on the current version of symplr Quality Suite. One opportunity for...
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Product
The interface in the server installation version of symplr Quality Suite that our managers use is...
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Loyalty
In the next few years, we could make a decision on whether to keep symplr Quality Suite or not. We...
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Relationship, Product, Value
I would rate symplr Quality Suite’s ability to drive tangible outcomes very highly. That is because...
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Product
symplr Quality Suite is a really powerful solution, and it has a really excellent ability to pull a...
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Culture
Midas was a pretty tough contract negotiator. We had difficulty getting our needs met in at least...
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Product, Value
We have used a tool for benchmarks. We might have certain safety items we look at, like...
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Relationship
We don't have a customer service or a client account manager at symplr, so there are no regular...
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Loyalty, Product
Something unique about symplr Quality Suite is all of the things that it does for us. We would have...
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Relationship, Operations
We have been live with symplr for so long that they just make assumptions that we may need less help...
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Product
symplr Quality Suite is simple and easy to use. It is much more reliable than some other systems we...
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Loyalty
There are definitely shinier vendors out there than symplr. If I were to compare them to a car,...
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Loyalty, Value
If we were evaluating tools today, we would not buy symplr Quality Suite.
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Operations
symplr does have ongoing training. They have some case-based learning on their website that is a bit...
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Product
The solution really does a good job of keeping the patient's story in one place. We are finding that...
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Product
The fact that we are still on an old version makes it really difficult for end users to maneuver...
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Operations
It is pretty much up to us to go online and find our trainings, but what I like about the product is...
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Culture, Operations, Value
There are some things that symplr charges for that make me question why they do it. It is not...
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Culture
Overall, I feel like symplr Quality Suite does what symplr said it should do. I am not going to say...
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Operations
We do quite a bit of training with this solution, and sometimes our staff asks the same questions...
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Relationship
Over the years that I have been working with symplr, they have had their ups and downs. Since symplr...
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Operations
Training is a work in progress for symplr. I think they recognize that some of us have been doing...
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Loyalty, Product
We receive both patient and nonpatient events, and there is something in our current version that...
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Loyalty, Product
I have to give symplr props for the v.11 upgrade and the steps that they have made with that....
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Loyalty
We are looking to upgrade to the newest version, which is a web-based version, and we are very happy...
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Relationship
If we put a ticket in, sometimes we don't get a response. However, we have people that we can email...
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Loyalty, Product
I don't really have much to compare symplr Quality Suite to, but I know that some of our facilities...
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Culture, Relationship
I would say symplr keeps their promises. I don't feel like there has ever been a time that I can...
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Product, Value
We have been able to improve our reporting because we have an open database connection now with...
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Culture, Value
symplr has followed the same pricing model as the prior vendors who owned the system. There are...
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Product
The outcomes with symplr's system are pretty tangible. It is not perfect, and there are some lacking...
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Relationship
symplr used to be pretty bad about being proactive. The current support teams at symplr are really...
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Loyalty
Overall, I'm pretty satisfied with symplr's system. The last couple of years have been great. Some...
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Loyalty
There has been discussion about replacing symplr's system in the future, but that might be in...
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Operations
I would like a lot more training. It would be nice if symplr had a better beginning, general...
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Operations
The version of symplr's solution that I'm on is not intuitive at all. The newest version is a good...
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Loyalty, Product
There is new technology in the latest version of symplr's system. But historically, I haven't gotten...
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Relationship, Product
Truthfully, I don't have to use symplr’s support that much because the product is really reliable....
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Loyalty, Product
symplr's solution is amazingly stable. When I inherited it, the server hadn't been rebooted in a few...
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Culture, Loyalty
symplr has owned Midas Health Analytics only for a few years. symplr purchased Midas Health...
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Loyalty, Product
I definitely would recommend the solution. That being said, things depend on someone's system and...
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Loyalty, Product
The thing that users tell me is that symplr Quality Suite is not user-friendly and that it looks and...
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Relationship, Operations
I have always loved symplr’s training. symplr is very responsive in terms of support. There are some...
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Loyalty
symplr Quality Suite doesn't currently meet all our needs, and that is why we are replacing our...
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Product, Value
We have set up our OPPE process through symplr Quality Suite, and whenever The Joint Commission...
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Product
We use the product for our core measure submissions. So we are meeting our core measure regulations...
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Loyalty, Value
We would like to use symplr's system across all systems, but that is just not financially feasible...
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Product
I would buy the product again, except for the reporting functionality. The reporting capability is...
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Culture, Value
symplr has changed their practices over the last few years, and I'm not a fan of those changes. Our...
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Loyalty, Value
If it were up to me, I would buy the solution again, but I would upgrade to v.11. The version we...
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Value
symplr does not avoid charging for things, and that part has not changed since the beginning with...
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Relationship
In the past, other owners of the system would come out with update notifications. The vendor still...
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Product
The system is the primary tool that we use for ongoing professional-practice evaluations as well as...
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Relationship, Operations
symplr has been much better than the previous owners of the product. Xerox owned the system at one...
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Operations
We don't use symplr for training because I don't need them. I know more than most of the people who...
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Relationship
symplr is a great company. They have done a great job turning the system around; I can say that...
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Loyalty, Product
Within the market in general, there is a current trend toward splitting suite applications into...
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Loyalty, Relationship
Considering our own internal changes and goals, I would still rate my satisfaction as high next...
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Loyalty, Product
The newest version of symplr Quality Suite is extraordinarily impressive, but we are not allowed to...
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Culture
symplr has gotten worse about day-to-day charges, but as far as the expenses go, symplr keeps them...
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Culture, Relationship
I had a conversation with a leader at our organization who said the system is not an enterprise app....
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Loyalty, Product
There were certain decisions made for the management of the application that I was told specifically...
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Value
I gave the product a top rating for receiving my money’s worth because the product has...
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Value
Midas Health Analytics was much cheaper than any competing products for risk management alone, but...
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Relationship
The application driving outcomes is highly variable and contingent on the quality of the support...
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Product, Value
If I were building things from scratch, knowing what I know now and what I can do as a technician, I...
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Relationship
symplr’s support has definitely improved. They are responding a lot quicker, and they are able to...
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Operations, Product
The report system in symplr Quality Suite needs to be a little more visually appealing, like Crystal...
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Operations, Product
When using symplr Quality Suite, it is a whole lot easier and quicker to get fresh data. The time...
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Loyalty, Relationship
We recently upgraded to a different version of symplr Quality Suite. That has been going on for the...
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Loyalty
It looks like symplr is going over to a more comprehensive platform. There are all these different...
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Culture, Loyalty, Product
It used to be that we got a whole suite of products that we could use, but those are different...
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Product, Value
I would not say that these are new outcomes, but an outcome we have achieved from using this...
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Product
We just have the very first module that came out that was published. We are current on all of our...
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Product
The issues we have with getting data to the patient safety organization have to do with the way we...
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Loyalty, Product
symplr Quality Suite is a very simple product. It meets some of our regulatory and internal needs...
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Value
The vendor has changed ownership. A lot of what we started out with was free, and in the last couple...
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Operations
I haven't found any training for building reports or anything like that internally or externally. My...
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Product, Value
One outcome of the product is that we have a better understanding of individual provider performance...
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Product
As far as the product's integration with our EHR goes, it is very seamless. We can customize things...
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Relationship
When it comes to submitting tickets, I wish that symplr would be a little more transparent. When...
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Relationship, Product
It appears like regression testing is not always done on the vendor's end before they make a release...
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Operations
In terms of implementation services, the vendor has recently been much better than they were a few...
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Loyalty
We would buy this product again. We haven't really looked at other offerings; we are so invested and...
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Product
The product's design hasn't changed in a long time. Someone who is a little more tech savvy tends to...
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Product
About 85%–90% of the worklists work like they are supposed to. But we are having trouble with the...
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Relationship
I like the fact that we have routine calls with our customer relations representative. We can have...
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Relationship
The vendor's support has gotten better. When I have had to call the emergency number, I have usually...
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Relationship
If there are issues that the vendor knows about, they will send emails out. But they only do that if...
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Relationship
The vendor doesn't keep their promises because there are fixes that never come to fruition. There...
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Value
The product costs a lot of money, but I think by not having it, we would probably spend more money...
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Relationship
Sometimes the vendor's support team is a little too eager to close a ticket. For instance, they say...
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Relationship
The vendor does have a vision, and in a recent Webex, they shared that vision and what would be...
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Loyalty, Product
symplr is certainly trying to get the product out of the dark ages and to implement new technology....
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Loyalty, Product
I compared some different types of software available. I had a chance to dig in to the provider...
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Product
symplr's visualization tool, which is called Midas Statit, is clunky and difficult to use. It is...
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Relationship
The vendor's executive involvement is terrible. But if I scream enough or am a squeaky wheel, I can...
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Product, Value
The product does drive outcomes; if we didn't have it, we would probably all be gray. We are...
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Operations
The ongoing training is at our discretion. We have to pursue it. The vendor does offer things...
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Product
symplr has an ad hoc report writer, and it is pretty clunky. It has had the same functionality since...
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Relationship
I would be extremely satisfied with the support from symplr if they would get right back to me...
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Operations, Product
The design and the functionality of symplr Quality Suite seem a little clunky to me and the end...
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Culture, Relationship
symplr does explain how symplr Quality Suite is going to work, but it is always different. It always...
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Relationship
symplr sends out email communications about glitches in the system if they know about them.
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Product
At this point, symplr Quality Suite doesn’t really interact with other solutions. I think it would...
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Product
There are always little kinks that we are still learning about and working out, but overall, the...
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Operations
When we ask about enhancements or additional services from symplr, we have to keep following up to...
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Loyalty, Product
I would buy symplr Quality Suite again because of the tool's flexibility and the number of things...
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Loyalty, Product
symplr Quality Suite isn't pretty, and it isn't quite as intuitive as some other systems. End users...
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Loyalty, Relationship, Product
I am usually familiar with what symplr delivers. symplr took over a tool that hadn't been well...
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Relationship, Value
symplr has really gone above and beyond to try to meet some of our needs. We were having problems...
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Relationship
Midas had a tool that would monitor things enough that they could help if they had to. We, as users,...
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Culture, Loyalty, Relationship
I am not excited about the fact that symplr is pushing some things that aren't quite in the perfect...
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Relationship, Operations
We get a lot of user support and encouragement from symplr. They have regular meetings to support...
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Operations
Every symplr training that I have attended has been wonderful. symplr offers a lot, but we don't...
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Product
Those who use the system a lot absolutely adore it and have no problems with it, but if a user isn't...
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Relationship, Operations
We had a new IT person supporting the system, and when they came on board, they had no idea what...
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Loyalty, Relationship
symplr will bring in whatever teams they have to. There was one new thing that the vendor was going...
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Loyalty, Product, Value
symplr has a new EMR linking option where they will put a link in an EMR to report events. We rolled...
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Loyalty, Relationship
symplr's involvement fluctuates because they used to have a client success program a few years ago,...
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Product
The system isn't intuitive, and no matter how many enhancement requests and cases we put in for how...
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Loyalty, Value
As far as I know, symplr's system is part of our long-term plans, but plans always change, so it is...
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Value
symplr Quality Suite is one of the cheapest systems out there, so users will get what they pay for....
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Relationship
symplr Quality Suite is a low-quality product. The vendor's customer service isn't very good, and...
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Relationship, Operations
Some things seem to go very slowly with implementation. I feel like some of symplr's resources are...
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Product, Value
We didn't interface the cost data with symplr Quality Suite. I wish we had because that would...
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Loyalty, Relationship
We have a regularly occurring meeting with symplr's support people, and they are very helpful in...
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Product
symplr Quality Suite has been very helpful in many different areas. For risk management, we can...
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Product
symplr Quality Suite has been very useful because it is extremely flexible in creating lots of...
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Relationship, Operations
We had an issue where the system wasn't launching. There was a server error. symplr is in a...
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Operations
We went through a version update for the system, and that was a process. We weren't successful at...
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Relationship
We have been symplr customers for many years, and the vendor has been through several acquisitions...
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Operations, Product
symplr Quality Suite's ease of use is getting better. We upgraded our version of the system, and now...
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Product
It is nice to just have one central location for all of our risk events and patient complaints. It...
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Product
Using symplr Quality Suite, we now have a single-source database for tracking and reporting safety...
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Culture, Operations
symplr promised a lot of out-of-the-box solutions, but nothing has been out of the box unless we...
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Operations
symplr was not very supportive in the implementation, and it took a lot of prodding to get them to...
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Loyalty
symplr hasn't implemented a whole lot of new technology. At one point, I heard they were moving away...
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Relationship
The vendor's support has always been great. We have a routine check-in with our account manager, and...
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Product
It isn't the best that we have to export reports or indicators to do a lot of the executive-level...
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Product
One thing I would like is to have more control over the fields that aren't user fields. We get...
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Relationship
The vendor doesn't really talk to many people at our organization outside of me and my boss, so I...
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Product
symplr's Midas DataVision tool is fine, but we can only access what symplr gives us. There is no...
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Loyalty
My boss is very married to the symplr product, but if we found one less expensive that provided us...
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Product
There is a lack of integration with the reporting piece. I can get the information, but I can't push...
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Loyalty
Beyond what we have seen with the newer version, I don't know what additional changes are coming to...
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Operations
If another organization were interested in getting symplr Quality Suite, my advice would be to make...
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Product
For patient safety and patient relations, symplr's suite is a good enterprise solution. However,...
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Culture, Relationship
For the most part, symplr keeps their promises. There are some things we wish we could do that...
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Product, Value
With the symplr suite, we have greatly reduced hospital-acquired infections, addressed our...
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Product
We have done as much as we can to make the product easy to use through our rule writing and the way...
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Loyalty, Relationship
We have never had issues with symplr keeping promises. We have a large-scale package, so we can...
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Operations, Product
I am familiar with symplr Quality Suite and can do a lot of things, but I know other people have...
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Loyalty
With symplr Quality Suite, we were able to track certain things like readmissions and avoidable...
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Culture, Relationship
Sometimes if a person at symplr can't solve an issue, they say that they will reach out to someone...
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Loyalty, Operations
We are moving away from symplr Quality Suite. The decision to stop using symplr Quality Suite was...
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Operations
I don't know that symplr can do great training as much as they can just be available, provide...
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Operations, Product
symplr Quality Suite might not be the prettiest tool, but it does what it is supposed to do, and I...
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Relationship
Back before the vendor was acquired by symplr, they were good at having a client success manager...
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Culture, Value
The system's integration could be better. In the areas where the system is integrated, it works as...
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Culture, Loyalty, Relationship, Product
symplr keeps their promises, but they may not necessarily follow the timelines that they give. The...
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Loyalty
We would buy the system again because it has served us very well in the long term. symplr's support...
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Product, Value
As far as software goes, the system's outcomes are good. As we aim for high reliability and employee...
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