symplr Midas Health Analytics Commentary

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symplr’s training fees are excessive. We’re keeping up with what they offer in training programs,...

The implementation of symplr University has elevated our training slightly more. I feel like the...

It’s not often that we need to partner with symplr on anything, because we’re such knowledgeable...

symplr is showing a lot of potential in their development. We're excited about what we hear is...

Most of the time, especially if we make notes in the ticket or if we ever have a need for immediate...

We have the whole package from symplr, but we're only using a few modules, so it would be nice if...

Our previous vendor did a lot more hands-on webinars and walked us through the solution. I feel like...

When symplr first took over, they had a meeting and asked what our wish list was. And we haven't...

The DataVision portion of the solution is like when I go into a restaurant, and the menu is the...

The support depends on who gets the ticket. Some of the people that have been there for a long time...

The vendor needs to turn the dial up a little bit more. We have looked at other vendors and other...

Midas Health Analytics has some good features, especially the interfacing; that is the strongest...

We have an upgrade that we've been holding off on just because the version is a little bit clunky,...

I haven't seen any new capabilities. symplr has promised some stuff, but they have not delivered on...

I would not buy the solution again. For the last several years, symplr has continued to tell us...

We have an ongoing issue where a module keeps breaking. symplr knows about the issue, but we're...

I do believe when you look online, symplr Midas Health Analytics is the same product that we saw...

First, I'd tell a customer that they have to understand the lift and the fact that they have to have...

symplr has a peer review module. If we can have an integrated solution with our other peer, then if...

If we reach out to symplr and ask them for some time for training, they give it, but then some of...

symplr’s competitors are offering more for a smaller price.

Our biggest outcome with symplr Midas Health Analytics is government reporting. All of our...

I've been a Midas junkie from the beginning. I would recommend symplr Midas Health Analytics to...

We're going through a review process right now, and as soon as something comes up, I'm asking symplr...

symplr has an excellent training program. I'm very impressed. They revamped their training, and it...

The thing I keep hearing is that symplr Midas Health Analytics is super expensive. I don't know if...

Conduent did a big disservice to the Midas suite. When you saw something in the system that you...

symplr outsourced their support for about a year, and it was very difficult working with people in a...

With everything I've gone to symplr for in the past year, they've come up with an answer. I have to...

Our C-suite reviews all of our systems every so often, and they're reviewing symplr Midas Health...

symplr has revamped the whole symplr Midas Health Analytics platform. They're rolling it out in...

Our client success manager is very interactive. That person responds to me when I send them...

symplr has delivered a more web-friendly view. We are not fully utilizing that because there are...

The strongest point is the flexibility with report writing. With the overall data gathering, you can...

symplr has lost a lot of experience, and tickets seem to take longer because people are learning....

Sometimes we have instances where a functionality works today, and tomorrow it doesn’t work. Then...

Some of the communication for Midas Care Management has been lacking. For instance, there are...

The Webex training that's available is nice. symplr is now starting to put out some more interactive...

With some of the focus studies we have, symplr has been able to have some impact on the case mix...

There are quite a few areas where symplr could improve. There's still quite a long way to go to make...

Anytime we go to symplr with a question, they're Johnny-on-the-spot in terms of trying to at least...

symplr's system is part of our long-term plans for the next few years. Our organization is always...

I would be likely to recommend symplr's system if it were fully integrated with our EHR. The...

symplr does a great job with training. I've been here for a while, so I haven't had to use a lot of...

A lot of what we do with patient safety is pulled from our main EHR, not symplr's system.

symplr now submits the inpatient psychiatric measures that we have to submit to CMS on our behalf....

symplr has made some recent changes to their training. The new training modules have been very...

For all these years, symplr has maintained regular meetings with me just to get my feedback and see...

symplr is doing a great job doing what they can regarding innovation. I know CMS is changing a lot...

One of the biggest benefits of Midas Health Analytics has been the ability to track and trend our...

Midas Health Analytics is critical to strengthening our safety culture. Without a risk event...

I love the flexibility of Midas Health Analytics. We're not just dealing with canned material, and I...

We have been working on getting an updated version of Midas Health Analytics, but it's requiring...

With Midas Health Analytics, I just think the ability to do a little more customization to the risk...

With Midas Health Analytics, in terms of reporting safety events and near misses, one thing we...

The important takeaways I'd share with another organization making a buying decision are the ability...

It's nice that symplr has updated the software. There's a desktop version and a web version. They're...

With Midas Health Analytics, we are able to identify trends in the risk and patient relations side...

Midas Health Analytics is really expensive. It's helpful, don't get me wrong, but it's a lot of...

symplr is good about telling us when something will result in a charge. The things that result in a...

I worry that symplr is lagging in the way they are adjusting to the CMS quality program changes. If...

It takes a lot of work to implement Midas Health Analytics well. A lot of organizations probably...

Having a patient safety organization is important to meet the updated Patient Safety Structural...

Midas Health Analytics is pretty tricky to navigate. The real issue is that we used to have an...

A big part of Midas Health Analytics is risk and compliance. If someone is just looking for a...

I describe symplr Midas Health Analytics as a jack-of-all-trades but a master of none. I've used...

symplr Midas Health Analytics is older. When symplr bought the system, I think they realized it was...

Some of the usability issues in symplr Midas Health Analytics are dissatisfying factors for some of...

The training from symplr is all online. My satisfaction with the training depends. Based on how well...

We have seen some demos of the new version. symplr is still building it out. It almost seems like...

One opportunity for symplr Midas Health Analytics would be to have a built-in patient safety...

There really haven't been any new capabilities. symplr has introduced some new supporting systems,...

The capabilities of symplr Midas Health Analytics are a strong point. The system is highly...

Had we not seen the demo of the new version for symplr Midas Health Analytics, we probably would...

The quality of support from symplr depends on who you get. I'd say it's right in the middle of the...

From my perspective, it's been very disappointing with symplr because I had always been a very big...

One big deficiency has been that the Midas DataVision measures are very extensive and extremely...

Last year, we gained significant efficiencies because of one of symplr’s components on the Midas...

Many years ago, symplr established EHR linking, which is the capability to go from the EHR to the...

The quality of support we get from symplr depends on the client support manager we have. They used...

Because there are so many security requirements, once I open a ticket, the IT team from symplr needs...

I think the OPPE part of Midas Health Analytics and the reporting part in Midas DataVision are very...

I’d like more forecasting with Midas Health Analytics. From what I saw, it seems a little bit limited....

I would like more support, and I would like symplr to actually focus on doing what they say they...

I recommend symplr more than other vendors. I do trust them more than other vendors who put on a lot...

symplr's support is okay, but the ticketing process is roundabout; I need to submit a ticket through...

I have some concerns about the data and how it’s processed. We had some issues where our data points...

I want to look more in depth at the CMS value-based programs. symplr does have some, but they don’t...

symplr hasn’t brought up the Patient Safety Structural Measure updates with us at all. I'm not sure...

We tried to get help with some of the costs during the contract negotiation. With other hospitals...

Since symplr took over, the people there have either not been allowed to make changes, or they are...

symplr expects us to train and figure out Midas Health Analytics on our own. The only way to get...

We have a demo of the new version soon, so I'm really excited to see what reporting changes that...

I would like to track the volume of safety alerts graphically in a trending format. I currently use...

The reporting process is cumbersome. I think that's partly on us. There's obviously fear of blame,...

There are no new capabilities yet. However, we've been able to enact and drive improvements in...

There's not one specific thing that the vendor does well. They are kind of a jack-of-all-trades when...

If someone asked me about symplr, I would tell them that they'd most likely be able to get the...

I would not buy symplr Midas Health Analytics again. I'd want to go with a better solution and find...

I think symplr is transparent. I don't know whether they are fair. Also, with training, I think that...

Using symplr Midas Health Analytics, we are able to achieve our goals and meet regulatory compliance....

The thing symplr has done over at least the last few years is deliver their online platform for...

symplr may offer classes and boot camps for a cost, but they're very much like several other vendors...

symplr could do more proactive outreach and engagement. In years past, they've had more account...

There are certain aspects of symplr Midas Health Analytics that we've tapered off using. One is the...

symplr Midas Health Analytics is very affordable, and that's something that makes it hard to switch...

symplr has really focused on the user side of development and innovation, and I agree that that was...

One of my biggest pros and favorite things about symplr Midas Health Analytics is that it's very...

With symplr Midas Health Analytics, there are a bunch of disease conditions. symplr has their own...

symplr partners with our organization through their services and partnership. We meet with them at...

symplr has presented many of their other products to us, but we've had to stick with the basic risk...

symplr has really good resources and a lot of documentation.

With symplr, I have to go through certain channels to do troubleshooting. We'd like a more direct...

The outcomes we've achieved by using symplr Midas Health Analytics include meeting our reporting...

My advice to others considering symplr Midas Health Analytics is to take advantage of all the...

I think symplr really needs to start focusing on the CMS transition to electronic clinical quality...

I wish symplr’s training could have been a little bit better. I wish the end-user training were a...

My biggest challenges are when I'm building reports, creating new audit tools, and training other...

Anything that can streamline the process in symplr Midas Health Analytics and make the web-based...

I am extremely satisfied with symplr Midas Health Analytics. I'm not sure how we would get this...

Sometimes, when I contact symplr’s technical support, I have a hard time understanding the person...

We have consistent meetings with people at symplr who are very amenable to helping me with any...

symplr keeps up-to-date with everything that's going on with the outcomes they can deliver. I'm...

I would buy symplr Midas Health Analytics again. I'm not as familiar with a lot of other products...

By using symplr Midas Health Analytics, we've definitely made some impact in improving performance...

One of my big concerns is that the new patient safety structural measures that came out require a...

By migrating to the web-based platform for the end-user report entry, we did see an increase in...

We created a peer-review system with symplr. We didn't really have one before. We had one, but it...

On the risk management side, we've had some issues. A lot of them are operational, where the...

Optimization has been a bit of a shortfall in my opinion. We've been on the system for a few years...

There are some things that are absolutely phenomenal with the platform. symplr is considered to be...

I very much enjoy the symplr product. The product offers a lot of customizability that superusers...

symplr's representatives are extremely responsive when we have any questions. I was able to reach...

Due to the system, we were able to reduce medication errors at off-site campuses because we could...

From an organizational point of view, the return on investment from the symplr product gets top...

During the integration and onboarding of the platform, symplr needs to be more involved with the...

Midas Health Analytics has strong functionality, but it is not being fully used by the people who...

By using Midas Health Analytics, we have developed dashboards for regulatory CMS measures using the...

symplr is much more in tune with what is going on in the healthcare industry than other vendors,...

symplr wants to have a healthy partnership, and they try really hard to do that. We have regular...

The reporting piece of symplr Midas Health Analytics is awesome. The fact that we are using the...

Apparently, symplr Midas Health Analytics is going to go away. We aren't making the call to get rid...

The system does a good job, but it is older. The innovation feels limited. They introduce tweaks,...

The system has helped us significantly on the risk side, especially with root cause analysis. We...

The ability to connect to the back end of the solution and get an open database connection to other...

I love working with the system. It is sad that we are leaving it, because its next update is going...

Using reporting out of the system, we realized there wasn’t a standard process for people to file a...

I'm not sure I like some of the things symplr did with the new stuff. I understand that some...

symplr is not quite there in meeting our needs. Xerox tanked Midas. symplr is working on that. They...

Our leaders have decided to leave the solution. During the time when the vendor was owned by Xerox,...

Sometimes symplr nickel-and-dimes us. They have a new training system called boot camp that they...

I have been using symplr Midas Health Analytics for so long that I should be able to do XYZ, but...

Our health system is growing, so we get lots of attention from symplr. As a matter of fact, if I...

Support for symplr is primarily outsourced overseas, and that has been a dissatisfier. When we get...

One frustration we have with symplr Midas Health Analytics is with their updates. Now that symplr...

One of the strong things in symplr Midas Health Analytics is the custom data collection forms. When...

symplr Midas Health Analytics is moving over to a web-based platform. Right now, symplr has a...

We are able to achieve what we need to with symplr Midas Health Analytics. I attend regular user...

With symplr Midas Health Analytics, I really like how everything is tied to the patient encounter....

Lately, support from symplr has been much better than it was in the past. Previously, getting a...

symplr could still improve their support, particularly around reporting. At one point, they heavily...

During upgrades for symplr Midas Health Analytics, charges aren't always transparent. In past...

We have been customers for many years, basically as long as the vendor has existed. We have been...

There are simple updates and enhancements that we have requested, like the ability to make certain...

symplr is pretty good about charging. There are annual maintenance fees, but they don't charge for...

We have to innovate and turn to third-party products to squeeze out what we need because the product...

With v.11, symplr said that because it would be on the web, we wouldn’t have to involve IT staff,...

Our last several upgrades have been brutally bad because symplr, like many other organizations...

While the internal reporting is terrible, the fact that symplr provides an open-ended database...

There were layoffs, and people who are experts on the product and who we have worked closely with...

We have to come up with training our own. It is all internal. We have to do our own job aids and...

We have been promised so much by the vendor for decades and have not been given anything. The vendor...

Proactivity from the vendor has never happened. People complain when the vendor does upgrades. We...

Some parts of the product work brilliantly and as they are supposed to, and others are an ongoing...

The vendor is always reactive and never proactive. We have to spend hours investigating what was...

Within the application itself, each major area, be it risk management or peer review, has its own...

It was a huge shift when the vendor ownership moved to symplr; we had built relationships with the...

The vendor will do these itty-bitty releases, thinking that we are going to be so happy and excited,...

The system is so far behind the times. 20 years ago, I would have given the solution's quality a...

The competitors' tools thrive in certain areas, but symplr Midas Health Analytics, to the best of...

An important thing about risk management is referrals and the ability to close the loop and give the...

Right now, we have some pieces that are not working. Through the ticket process, we are told and...

The vendor has been actively working to deliver and upgrade the product. Our interfaces work well.

On multiple occasions, I have asked the vendor to publish a list of issues that other customers are...

For the most part, the vendor's ticket support is timely. The vendor is now utilizing a lot of...

We are on the desktop version. We haven't switched to the web version because not all functionality...

The vendor stayed with us through some issues on our most recent upgrade. They didn't dump us. They...

We paid the vendor to help us, and we ran into big problems right after an upgrade that put us...

We have had instances where symplr could have charged us but didn't.

When the vendor has training material, it is fairly comprehensive. Most of our training is...

I like symplr's communication and the product they offer. Whenever we start a project, symplr is...

There was one upgrade that had a bug that caused our users to not get the information they needed....

The symplr system is a little clunky. The EMR linking is confusing. The buttons are placed in places...

symplr could be more innovative or more forward thinking in their approach. I just feel like they...

I don't think symplr is very proactive. They are sometimes proactive, but for the most part, they...

Being more satisfied with the outcomes in symplr would require a better reporting system and a way...

If the next version of symplr's system does what the vendor says it is going to do and isn't buggy,...

With symplr, we have been able to reduce our workplace violence events toward staff, and we have...

symplr's system is a good starting place if someone is looking for a reporting system. It is a great...