symplr Midas Health Analytics Commentary
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Subject Expert
Mark Allphin
Vice President of Sales
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User Commentary
Product
The reporting piece of symplr Midas Health Analytics is awesome. The fact that we are using the...
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Loyalty
Apparently, symplr Midas Health Analytics is going to go away. We aren't making the call to get rid...
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Product
The system does a good job, but it is older. The innovation feels limited. They introduce tweaks,...
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Product, Value
The system has helped us significantly on the risk side, especially with root cause analysis. We...
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Product, Value
The ability to connect to the back end of the solution and get an open database connection to other...
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Loyalty
I love working with the system. It is sad that we are leaving it, because its next update is going...
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Product
Using reporting out of the system, we realized there wasn’t a standard process for people to file a...
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Operations
I'm not sure I like some of the things symplr did with the new stuff. I understand that some...
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Loyalty, Product
symplr is not quite there in meeting our needs. Xerox tanked Midas. symplr is working on that. They...
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Loyalty
Our leaders have decided to leave the solution. During the time when the vendor was owned by Xerox,...
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Value
Sometimes symplr nickel-and-dimes us. They have a new training system called boot camp that they...
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Operations, Product
I have been using symplr Midas Health Analytics for so long that I should be able to do XYZ, but...
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Relationship
Our health system is growing, so we get lots of attention from symplr. As a matter of fact, if I...
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Relationship
Support for symplr is primarily outsourced overseas, and that has been a dissatisfier. When we get...
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Relationship, Operations, Product
One frustration we have with symplr Midas Health Analytics is with their updates. Now that symplr...
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Product
One of the strong things in symplr Midas Health Analytics is the custom data collection forms. When...
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Loyalty, Product
symplr Midas Health Analytics is moving over to a web-based platform. Right now, symplr has a...
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Relationship, Product
We are able to achieve what we need to with symplr Midas Health Analytics. I attend regular user...
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Product
With symplr Midas Health Analytics, I really like how everything is tied to the patient encounter....
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Relationship
Lately, support from symplr has been much better than it was in the past. Previously, getting a...
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Relationship, Operations
symplr could still improve their support, particularly around reporting. At one point, they heavily...
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Culture, Value
During upgrades for symplr Midas Health Analytics, charges aren't always transparent. In past...
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Relationship
We have been customers for many years, basically as long as the vendor has existed. We have been...
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Product
There are simple updates and enhancements that we have requested, like the ability to make certain...
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Value
symplr is pretty good about charging. There are annual maintenance fees, but they don't charge for...
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Loyalty, Product
We have to innovate and turn to third-party products to squeeze out what we need because the product...
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Loyalty, Product
With v.11, symplr said that because it would be on the web, we wouldn’t have to involve IT staff,...
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Relationship
Our last several upgrades have been brutally bad because symplr, like many other organizations...
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Loyalty, Product
While the internal reporting is terrible, the fact that symplr provides an open-ended database...
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Relationship
There were layoffs, and people who are experts on the product and who we have worked closely with...
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Operations
We have to come up with training our own. It is all internal. We have to do our own job aids and...
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Relationship
We have been promised so much by the vendor for decades and have not been given anything. The vendor...
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Relationship
Proactivity from the vendor has never happened. People complain when the vendor does upgrades. We...
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Product
Some parts of the product work brilliantly and as they are supposed to, and others are an ongoing...
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Relationship
The vendor is always reactive and never proactive. We have to spend hours investigating what was...
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Loyalty, Product
Within the application itself, each major area, be it risk management or peer review, has its own...
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Relationship
It was a huge shift when the vendor ownership moved to symplr; we had built relationships with the...
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Loyalty, Relationship
The vendor will do these itty-bitty releases, thinking that we are going to be so happy and excited,...
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Loyalty, Product
The system is so far behind the times. 20 years ago, I would have given the solution's quality a...
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Loyalty
The competitors' tools thrive in certain areas, but symplr Midas Health Analytics, to the best of...
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Product
An important thing about risk management is referrals and the ability to close the loop and give the...
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Relationship
Right now, we have some pieces that are not working. Through the ticket process, we are told and...
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Relationship
The vendor has been actively working to deliver and upgrade the product. Our interfaces work well.
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Relationship, Product
On multiple occasions, I have asked the vendor to publish a list of issues that other customers are...
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Relationship
For the most part, the vendor's ticket support is timely. The vendor is now utilizing a lot of...
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Loyalty, Operations, Product
We are on the desktop version. We haven't switched to the web version because not all functionality...
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Relationship, Operations
The vendor stayed with us through some issues on our most recent upgrade. They didn't dump us. They...
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Operations
We paid the vendor to help us, and we ran into big problems right after an upgrade that put us...
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Culture, Value
We have had instances where symplr could have charged us but didn't.
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Operations
When the vendor has training material, it is fairly comprehensive. Most of our training is...
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Culture, Relationship
I like symplr's communication and the product they offer. Whenever we start a project, symplr is...
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Operations, Product
There was one upgrade that had a bug that caused our users to not get the information they needed....
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Operations, Product
The symplr system is a little clunky. The EMR linking is confusing. The buttons are placed in places...
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Loyalty, Product
symplr could be more innovative or more forward thinking in their approach. I just feel like they...
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Relationship
I don't think symplr is very proactive. They are sometimes proactive, but for the most part, they...
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Loyalty, Product
Being more satisfied with the outcomes in symplr would require a better reporting system and a way...
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Culture, Loyalty
If the next version of symplr's system does what the vendor says it is going to do and isn't buggy,...
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Product, Value
With symplr, we have been able to reduce our workplace violence events toward staff, and we have...
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Product
symplr's system is a good starting place if someone is looking for a reporting system. It is a great...
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Product, Value
The outcome we have seen from symplr Midas Health Analytics is streamlined workflows with enhanced...
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Operations, Product
symplr hasn’t done a lot to maintain their competitiveness. Ever since seeing another application, I...
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Operations
symplr provides very good training through their training staff and educators, but there is a lot of...
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Product
A reimplementation we did with symplr helped with interoperability significantly. But symplr has...
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Loyalty, Product, Value
We used to use symplr Midas Health Analytics so much, and we don't use it as much anymore. We are...
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Operations
When we were reimplementing one of the Midas platforms, symplr didn't always maintain their...
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Relationship
I am not a big fan of symplr’s support. I rarely make phone calls, but I do use the email support,...
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Product, Value
I love the indicators because it is so hard to keep up with all the changes that CMS makes every...
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Product, Value
The system is very aligned with our goals because we are very interested in making sure we are...
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Relationship
The vendor is very responsive. Sometimes they go above and beyond what I expect, so I have no...
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Product
The only recommendation I would make would involve the vendor’s risk-event system. I really wish it...
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Product
We are getting data pulled out of our EMR, which is kind of a beast, but we seem to do very well...
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Operations, Product
Using the system does take a lot of training. It is not quite as intuitive in some areas as it could...
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Relationship, Product
For my satisfaction to improve, I would need to understand a little more about what is possible with...
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Product
We use the system for so many different things, but one of the biggest outcomes is using it for case...
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Relationship
I tend to find out about new developments and things by physically going out to the vendor’s...
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Product
Using symplr Quality Suite, we are able to trend our data from safety events that are entered to see...
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Product
symplr’s upgrades could be improved by making links in the email notifications directly to the...
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Product
We would just like easier access to symplr Quality Suite, and we would also like to have more...
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Operations, Product
I don’t find symplr Quality Suite to be hard to use, but the feedback from others is that it is...
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Culture, Relationship
We used to have an account representative from symplr, but we no longer do. It would be nice to have...
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Value
Midas Health Analytics is cheap. That is the reason we and a lot of others chose it. However, symplr...
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Relationship
I have had fewer interactions with the vendor recently than I have in previous years. I also use the...
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Value
I wouldn't want to recommend Midas Health Analytics to others, but it is one of the cheapest...
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Loyalty
I have been trying to move away from Midas Health Analytics, but based on price and the resources it...
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Product
With Midas Health Analytics, we are within regulations for regulatory compliance.
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Loyalty, Product
My organization is very heavy on data-vision use and does a lot of comparisons to other facilities....
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Relationship
I just got sad news. I heard that BJ is no longer the CEO. One of the things that I rather enjoyed...
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Operations
symplr can definitely improve the implementation process. I'm used to how it is done. To me, it is...
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Relationship
I have worked with the system for a very long time, so I have very strong relationships with the...
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Operations
I haven't had any problems with symplr’s training. symplr always has a way to work with us, and they...
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Loyalty, Relationship
symplr is always highly aligned with our goals. I have never had a problem with the vendor’s...
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Culture, Relationship
symplr knows what we want and what we need. Unfortunately, we are playing a waiting game. Anything...
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Product, Value
It is hard for me to say I wouldn’t buy the system again. I would. I have worked in it for many...
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Operations, Value
I work in the system, and it is fantastic. It is a lot bigger than people realize, so it does take...
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Culture, Value
I do not feel that symplr avoids charging for every little thing. During the implementation of the...
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Operations
symplr had a rough start with regard to support. They are in the middle of training some folks right...
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Relationship, Product, Value
I like that symplr offers a somewhat affordable system compared to other platforms. They do have a...
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Relationship
The support we get from symplr really depends on the type of problem. If I'm having a password...
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Relationship
The main thing that makes me drop symplr’s support score is that a lot of their technical-data-feed...
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Culture, Loyalty
We did a search for new vendors a while ago to see what else is out there. We wanted to see whether...
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Operations
symplr offers training, but over time, the knowledge has dwindled. We have very few people who know...
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Relationship, Operations, Product
symplr has made their platform much easier to use. They have added a portion where people get emails...
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Product
One thing the system is lacking compared to other products is the closed-loop functionality. But I...
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Product, Value
By using symplr's product, we have been able to track our patient safety metrics on a regular basis...
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Loyalty, Product
We have been integrating our various levels of care into symplr Quality Suite for risk reporting for...
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Product, Value
Because of the customizations for reporting, we can get a lot more out of symplr Quality Suite than...
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Product
We don’t really use the system for the OPPE. We keep trying, but we can't quite get it to what we...
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Product
We use the system for compliance only as it relates to patient and visitor safety at events. If...
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Product
I would rate the overall product quality slightly below the top because there is room for...
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Relationship
We have regular meetings with the vendor to make sure that we are on track. If there is anybody who...
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Product, Value
We like the symplr Quality Suite risk model. We use the observed-over-expected ratios for mortality,...
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Loyalty, Relationship
Using symplr Quality Suite, we have been able to deliver data to frontline managers and executive...
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Culture, Relationship
I’m not sure whether we are on the current version of symplr Quality Suite. One opportunity for...
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Product
The interface in the server installation version of symplr Quality Suite that our managers use is...
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Loyalty
In the next few years, we could make a decision on whether to keep symplr Quality Suite or not. We...
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Relationship, Product, Value
I would rate symplr Quality Suite’s ability to drive tangible outcomes very highly. That is because...
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Product
symplr Quality Suite is a really powerful solution, and it has a really excellent ability to pull a...
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Culture
Midas was a pretty tough contract negotiator. We had difficulty getting our needs met in at least...
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Product, Value
We have used a tool for benchmarks. We might have certain safety items we look at, like...
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Relationship
We don't have a customer service or a client account manager at symplr, so there are no regular...
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Loyalty, Product
Something unique about symplr Quality Suite is all of the things that it does for us. We would have...
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Relationship, Operations
We have been live with symplr for so long that they just make assumptions that we may need less help...
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Product
symplr Quality Suite is simple and easy to use. It is much more reliable than some other systems we...
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Loyalty
There are definitely shinier vendors out there than symplr. If I were to compare them to a car,...
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Loyalty, Value
If we were evaluating tools today, we would not buy symplr Quality Suite.
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Operations
symplr does have ongoing training. They have some case-based learning on their website that is a bit...
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Product
The solution really does a good job of keeping the patient's story in one place. We are finding that...
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Product
The fact that we are still on an old version makes it really difficult for end users to maneuver...
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Operations
It is pretty much up to us to go online and find our trainings, but what I like about the product is...
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Commentary Summary
Comment Type Breakout