Smart Square (now part of symplr) Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Operations, Product
There are some specific functionalities that are probably too specific. Customizing reports has been...
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Culture, Value
There are a few things that are going well with Smart Square. symplr's pricing model is attractive;...
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Product
The developers for the new version of Smart Square's deployment screen are clearly not people who...
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Loyalty
I would probably buy Smart Square again because I don't think there is anything else out there right...
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Relationship, Operations
We still get decent vendor support, and we have regular meetings with symplr. However, we have been...
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Product
We are not getting a lot of good reports from Smart Square right now. We have a dashboard, but not a...
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Culture, Relationship, Product
The vendor tries to keep their promises, but we have gone through some development and functionality...
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Culture, Product
The Smart Square product does not work as promoted right now. The old stuff works like it is...
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Product
Smart Square is very intuitive, and it has several good features for nurses, specifically around...
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Operations, Product
In terms of building schedules, we recently met with someone who wished that the system would...
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Product
symplr's system has good reports, and there are a lot of optional dashboards that we can add that...
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Loyalty, Relationship, Operations
I have worked with a lot of different vendors, and symplr has been the most engaged. When we were...
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Relationship
symplr's support is excellent. The fact that we have someone assigned to us who is our primary point...
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Relationship
When we submit enhancement requests, they don't always get done, but symplr will listen. We request...
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Relationship, Value
Whenever we submit what symplr calls a project change form, like if we have an interface and we have...
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Loyalty, Operations
symplr is working hard to implement more training opportunities. I know that they have things that...
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Product, Value
The system's interfaces work really well. Smart Square can integrate with our time and attendance...
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Loyalty, Relationship
symplr is really good about getting customers' opinions, and they are constantly looking to move...
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Relationship, Operations
We really get good support from symplr. That was one of the areas that was not good in 2020 or 2021,...
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Loyalty, Relationship
I definitely would recommend the product to other sites. After all, we did a recent look-see, and...
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Culture, Value
Based on a contract renegotiation, I'm extremely satisfied with getting our money’s worth from the...
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Product
We get data into other areas and can analyze that data in our data warehouse and things. symplr also...
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Loyalty, Relationship
Based on the market, I would buy Smart Square again. One person felt like Smart Square wasn't giving...
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Product
We would like to see a lot more than what is on symplr’s road map for technology improvements to...
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Loyalty
Years ago, Smart Square was great for us, and it provided us with what we needed. symplr changed...
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Relationship
The only issue that we have with the support at symplr is availability because the support people...
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Product
The hospital-based part of Smart Square does really well and gives the managers the ability to set...
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Operations
symplr was extremely good in terms of implementations. The vendor had a dedicated team for our...
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Loyalty, Product
Reporting is not Smart Square's strong suit. symplr has worked on improving it, and they actually...
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Operations
We don't use symplr’s training because we have our own, but symplr is definitely pushing out...
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Loyalty, Product, Value
I don't know much about the vendor's competitors, but I am accustomed to Smart Square, and I love...
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Product
Our clinics wanted physicians scheduled through Smart Square, but the system wouldn't load the...
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Product, Value
Smart Square is a really good program that does some amazing things. With the way it is designed, we...
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Operations, Product
Smart Square is a very complex system, but it is doable, and the things users have to learn about it...
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Loyalty, Value
As employees, we could proxy into the Smart Square schedule until last year. However, the vendor...
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Relationship
The vendor's executives are really nice people, but they aren't solving our problems. We have a...
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Culture, Value
Smart Square is extremely expensive, and we pay a lot for it. If we have to do anything extra that...
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Relationship
Other than our individual contact, the vendor's tech support people are really bad about not reading...
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Product
The system's reports are lacking. We aren't running reports to decide where we are going to use our...
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Loyalty, Relationship, Product
For a long time, Smart Square was considered to be the best product out there, but it has taken a...
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Loyalty
What sets Smart Square apart from other scheduling systems is the open shift model that it has,...
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Relationship
Historically, the vendor has done well with being proactive. In the last year, that has dropped off...
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Relationship, Product
The consistent feedback we get from our users who modify the schedule is that they spend a fair...
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Relationship
We have provided multiple enhancement suggestions to the vendor over the last year. They have a...
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Operations
There was some initial training. The ongoing training consists of videos that are on the platform,...
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Product
Reporting on our float pool is exceptionally difficult because those hours are allocated in...
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Relationship, Operations, Product
The recent upgrades are definitely an area of opportunity for the vendor. The vendor has an old user...
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Product
Smart Square helps us with a lot of different aspects of the system and not just the schedules. The...
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Relationship
We almost have to have our own person with AMN Healthcare's customer support who enters our tickets....
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Relationship
We meet with AMN Healthcare regularly to review whether we are using everything we can in the...
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Loyalty, Product
We self-schedule things months out. The system has a predictive volume based on history. The system...
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Loyalty, Product
I have seen some demos for other products that actually give more information related to the...
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Relationship
The vendor is very accommodating and reaches out to us. I have a very good relationship with them,...
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Loyalty, Product
A thing I would recommend to the vendor is looking into some type of split shift coverage and...
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Product
I'm a huge fan of Smart Square. I'm very happy with the program. It really takes the burden off...
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Loyalty
The vendor just came out with an emergent needs demo. That is going to support my program. The...
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Product
I'm limited to the reports I can pull as a manager. For other reports, I have to go through the...
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Operations, Product
The strength of the product is the deployment screen and the ability to move resources around the...
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Loyalty, Product
In a way, Smart Square integrates with our EHR, but it doesn't need to. Our EHR has a program that...
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Value
AMN Healthcare has really interesting ways to provide incentives for staff members to use when we...
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Relationship, Product
Smart Square absolutely meets all of our needs. AMN Healthcare takes feedback and has changed things...
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Relationship, Value
AMN Healthcare goes above and beyond. We meet with their people often. We have what the vendor calls...
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Relationship, Operations
AMN Healthcare never leaves me hanging. I can meet with my actual support person at AMN Healthcare...
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Operations
Our initial implementation of Smart Square was a little bumpy because we were still in the COVID-19...
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Loyalty
With Smart Square, we went from no tool to a software tool. We were on paper before, so we didn't...
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Product
We can pull data from Smart Square. The system gives us a lot of transparency. Smart Square has a...
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Relationship, Operations
AMN Healthcare doesn't really do upgrades, but they have been rolling out some modernization for...
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Loyalty, Relationship, Value
As an organization, we like Smart Square. I think it is simple, and the nurses actually like it. We...
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Loyalty
Smart Square uses predictive analytics. It tries to predict where we are based on historical...
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Value
If a facility were going to use Smart Square, I would tell them to really make sure that the end...
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Product
Our staff nurses find Smart Square to be pretty easy to use when they are trying to look at their...
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Relationship, Operations
We have regular meetings with AMN Healthcare, and they have implementation launch schedules that are...
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Product, Value
Things like the productivity dashboards in Smart Square have been really successful with aligning...
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Product, Value
There continue to be some challenges with the financial dashboard. I am not sure whether that is...
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Relationship, Product
Smart Square is a mature system. It seems to be capable of handling a large volume and has nice...
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Operations
AMN Healthcare has a lot of online training modules that are very comprehensive and cohesive, as...
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Product
Smart Square works as we wish it to work and as AMN Healthcare intends. They have a whole platform...
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Loyalty, Product
I understand that everything needs to be upgraded. There are a lot of upgrade systems, and if an...
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Operations
When it comes to training, the vendor does a really good job of explaining things. Smart Square is...
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Loyalty, Relationship
If the vendor doesn't change anything else and if they keep the product the same or if they will...
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Culture, Product, Value
If we had the opportunity to proxy again, then I would buy the product again. We used to be able to...
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Relationship, Product
When an employee puts in a PTO request, we used to be able to see where they put it in when we...
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Product
The product has done great things. We use it quite a lot for scheduled staff hours and reports of...
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Loyalty, Product
The system has a lot of bugs. With the app that the vendor came out with, there are a couple of...
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Product
We have lockout periods for some administrators. That is why we have a centralized resource...
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Loyalty, Product, Value
A lot of the time, hospitals and facilities look specifically at worked hours per patient day, which...
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Relationship, Value
AMN Healthcare's support and resources are always available. We have stood up more units since we...
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Product
AMN Healthcare has some opportunities to optimize the open-shift platform. Although we love that...
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Loyalty
I would buy Smart Square again. I am working on price proposals and business plans to expand the...
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Relationship, Operations
One of the great things is that AMN Healthcare has a great support team that can help with...
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Loyalty
I am confident in AMN Healthcare's ability to meet our needs and be a good business partner. We have...
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Product
I rate AMN Healthcare high for delivering new technology because the data analytics piece that goes...
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Loyalty
For the last year and a half, AMN Healthcare has been significantly optimizing the program, so there...
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Loyalty, Value
One of my big suggestions to the vendor is maybe allowing some built reports to be shared with staff...
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Product
I like Smart Square because it is user-friendly. Even staff members who aren't really computer...
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Product
The nurses really love Smart Square. AMN Healthcare has a couple of AI features. They have a...
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Loyalty, Product
With Smart Square, there are strict parameters around when the schedule opens and closes. I...
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Relationship
AMN Healthcare's performance has been good. Our experience is very positive with them. They are...
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Product
There is data we can get and use from Smart Square, but we wish it were easier to gather and use...
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Relationship
AMN Healthcare does enhancements, and we get on a regular call with their education team so that...
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Operations
AMN Healthcare’s people train the admins, and then the admins include users of Smart Square that...
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Product
There are some things that AMN Healthcare could improve. For example, right now, the way Smart...
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Relationship, Product
AMN Healthcare has a very robust process for making changes, and they are in the middle of making...
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Relationship, Product
AMN Healthcare is constantly in some loop of improvement, and they are always working on modernizing...
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Relationship
I don’t know whether AMN Healthcare is investigating options with AI. I don’t hear a lot about that...
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Relationship
AMN Healthcare has an excellent support team. They have a process if we need help with something. We...
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Loyalty, Product, Value
Smart Square is a piece of cake to use, but I have been using it for a long time. It is a great tool...
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Product
We have a feed that moves the schedule from Smart Square to our payroll system, and we have had many...
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Relationship
With our partnership with AMN Healthcare and the key players on both sides, there is a great deal of...
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Operations
Last year, AMN Healthcare's training may not have been completely comprehensive. However, we...
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Product
AMN Healthcare rates at the top of the scale in terms of supporting our integration or...
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Loyalty, Operations, Product
I see a lot of effort being put into things like the user interface and AMN Healthcare's mobile app....
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Relationship
When it comes to support, we get a timely response from AMN Healthcare. I'm comfortable with the...
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Relationship, Value
Those considering Smart Square should know that the long-term partnership we have had with the...
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Relationship, Product
AMN Healthcare does a great job of presenting what functionality they are looking at bringing live...
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Product, Value
We like the Smart Square mobile application. The staff members can look at their schedules from...
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Product
There are functionalities within Smart Square that we are currently not utilizing because Smart...
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Product
Some of the upgrades that AMN Healthcare has made visually look great and provide a lot of great...
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Product
Smart Square doesn't work for every instance. It might work better for an inpatient setting than an...
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Relationship
AMN Healthcare has great support and is a big advocate for their end users. The individuals that I...
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Product
There is opportunity with the types of reports that AMN Healthcare has to help us make nurse...
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Product
I like the ease of use of the application. It is fairly straightforward. We can access it from any...
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Relationship, Product
The biggest thing we work with AMN Healthcare on is some of their application functionalities are...
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Relationship
I rated AMN Healthcare pretty high throughout all the questions because they are one of our closest...
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Operations, Product
The upgrade process is pretty simple, and the vendor is slowly rolling out new technology. The...
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Loyalty, Relationship
We are working on some stuff that is hopefully going to make things a little easier to use. More...
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Relationship
The vendor's support was difficult for a little bit, but it has gotten better. We rotate through...
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Product
I have not seen any other product able to do what we can do with Smart Square. Anybody can do a...
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Loyalty
We are always looking for more press reports, so we would like to see those from the vendor.
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Relationship, Product
The vendor is constantly updating things that we don't necessarily know about until they are issues....
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