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tebra EHR/PM - Small Practices Commentary
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
I would research other options if I were doing everything again because my practice has grown. The...
If someone were starting their own private practice and wanted everything contained, this system...
I don't have time to call and vent, so my MAs do it for me. I'm with patients and charting, and I...
I like that we can see messages in our chart now and that we can propose medications to the...
When I worked for other hospitals, there was a rollout for changes. Now, there's no rollout. There...
The vendor does a lot of seminar-type things that we can attend and sign up for, but they're usually...
The vendor gets things working, and they work well, and then they decide they're going to do...
I still feel like I have a partnership with tebra, but the system seems to be growing faster than...
The last conversation that I had with tebra that lasted more than a few minutes and wasn’t from a...
I’d much rather stay with tebra, but I need them to get their act together, think about their end...
The system does fine for what I use it for, but if the vendor made the other capabilities easier to...
I don’t have any problems with our partnership with tebra. I’ve recommended tebra to other people...
I don’t see myself changing from tebra's solution right now. We get a great deal for our money. It...
When we need support from tebra, we have to call and leave a message. I can’t be on hold. It’s just...
tebra could improve the self-help aspect of the solution. There is documentation that is based on...
There are three different types of systems in place for tebra, including an iOS app, a desktop app...
Things aren’t very good in the solution right now. There’s no way to upload pictures, and we do a...
It seems like tebra’s focus is now more on AI and marketing, and they are moving away from what is...
Most of us are using tablets and phones to access our calendars and everything. So we would like the...
I didn’t get any training for the solution. It was not very good. It's quick, it's fast, and there...
tebra is good for small to midsize practices. Some of the vendors I looked into seemed to be better...
tebra’s help desk is very helpful. We get the phone number and call them, and somebody answers and...
tebra gets software glitches. That can be pretty frustrating. The interface is very particular. The...
On the PM side, tebra's system will be calculating our revenue, and it will be accurate. But when we...
tebra charges for their telehealth and their AI. There are plenty of free AI scribes on the...
The quality of tebra's support depends on who we get. Lately, I’ve had some really good support....
Our partnership with tebra could be more personalized. We’d like a better connection with an account...
tebra's training was pretty good. If I wanted to access the training right now, I could.
We need more transparency and outreach from tebra's customer service department. It can be hard to...
For the price we pay for the tebra EHR/PM, our money's worth has been really good. tebra's EHR...
tebra's system has been serviceable, and we've had no real complaints. The user interface is really...
tebra’s partnership has been nothing remarkable, but it hasn't been bad. It has been average. tebra...
Not much has changed with tebra EHR/PM. I think it's stayed fairly flat. It's very basic, and that's...
tebra EHR/PM could have a fancier interface, but I don't think I would change a lot about the...
We moved to a different EHR to focus on legacy accounts and accounts receivable. Going forward, it...
tebra EHR/PM is very intuitive and easy to use. Some products out there try to do too much and end...
tebra has been easy to work with. Whenever I've had issues, it's been easy to open support tickets...
To accommodate my needs, tebra allowed me to negotiate the contract basis.
tebra’s support desk is closed on the weekend. My practice used to be open on Saturday, but we...
The clinical recommendations in other systems can be modified based on the patient's needs. But...
I decided to stay with tebra because I'm not paying a lot, and I didn’t have the patience to sign a...
One challenge we have had with tebra's system is automated messages not being sent. I would set up a...
Right now, with tebra's EHR, if I want to refer a patient to a specialty organization, the path for...
One of my biggest tebra complaints was that I couldn't modify the educational material. tebra had...
tebra has a good product for small businesses that want to do everything together. I'm still in the...
tebra has come up with AI to incorporate into the notes, but we can't change the setting. tebra has...
I have a kFax number, but there are no alerts, so there is no way to know that I’m getting a fax....
I have found my own way to do certain things in the system, like exporting data to Excel. When we...
When I started using the system. I had to learn how billing worked and how to use the system at the...
Commentary Summary
Comment Type Breakout