TriZetto Provider Solutions Clearinghouse Comments

 

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Current Time Inside Cache Tag Helper: 9/29/2020 12:59:26 AM and Model.EvProductId = 2776

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User Commentary

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Manager

Service and Support

During the COVID-19 crisis, the vendor has been good about keeping us up to date on things. The...

Aug 2020
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Manager

Functionality and Upgrades

There have been some things with Gateway EDI that we haven't been really happy with. We have looked...

Aug 2020
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Manager

Functionality and Upgrades

There are certain things that the vendor does really well. We have a representative that I can...

Aug 2020
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Manager

Service and Support

The system is very easy to use. The vendor does a nice job, and I have a representative that I can...

Aug 2020
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Analyst/Coordinator

Functionality and Upgrades

I would purchase the system again if the decision were up to me. I don’t know what the office...

Apr 2020
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Analyst/Coordinator

Service and Support

When I have called in, the vendor’s people have been very helpful.

Apr 2020
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Manager

Functionality and Upgrades

We had a really bad upgrade that took a while to fix. TriZetto Provider Solutions did some kind of...

Apr 2020
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Manager

Functionality and Upgrades

TriZetto Provider Solutions needs to improve on the enrollment requirements for the new STEM product...

Apr 2020
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Director

Service and Support

TriZetto Provider Solutions' support is less than helpful. The support people don’t treat the...

Jan 2020
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Director

ROI / Cost (care and feeding)

We got a good deal with TriZetto Provider Solutions. I wouldn’t say that they nickel-and-dime. They...

Jan 2020
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Director

Implementation and Training

If I could, I would give TriZetto Provider Solutions a zero for the quality of their training. There...

Jan 2020
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Director

Functionality and Upgrades

The system does what it is supposed to do. I can’t say that it doesn’t.

Jan 2020
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Director

Relationship

We don’t proactively hear from TriZetto Provider Solutions. We have a limited relationship through a...

Jan 2020
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Director

Implementation and Training

Switching over to TriZetto Provider Solutions' system was painful and difficult even though the...

Jan 2020
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Director

Service and Support

TriZetto Provider Solutions is great, and our experience has been smooth sailing. I didn't know what...

Jan 2020
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Director

Relationship

TriZetto Provider Solutions is now doing licensing and credentialing together. We are a small group,...

Jan 2020
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Director

ROI / Cost (care and feeding)

TriZetto Provider Solutions issues a flat fee across the board. We don't get more charges than what...

Jan 2020
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Director

Relationship

I have never had a problem with TriZetto Provider Solutions. They are a dream come true. TriZetto...

Jan 2020
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Analyst/Coordinator

Functionality and Upgrades

TriZetto Provider Solutions' system is super easy for me to use. The vendor has delivered some new...

Jan 2020
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Analyst/Coordinator

Service and Support

The support from TriZetto Provider Solutions has been really good. I have only had to email support...

Jan 2020
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Analyst/Coordinator

Relationship

I like TriZetto Provider Solutions' executives because they leave me alone. They don't come to me...

Jan 2020
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Analyst/Coordinator

Other Observations & Comments

I am not sure whether we are going to stay with TriZetto Provider Solutions because we want to have...

Jan 2020
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Analyst/Coordinator

Other Observations & Comments

TriZetto Provider Solutions might be part of our long-term plans. We are thinking about adding...

Jan 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

It costs a set amount per provider per month to add new providers to TriZetto Provider Solutions'...

Jan 2020
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Analyst/Coordinator

Functionality and Upgrades

Our most recent upgrade with TriZetto Provider Solutions was great. The system was up and running in...

Jan 2020
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Analyst/Coordinator

Interfacing and Integration

TriZetto Provider Solutions' system is not integrated with anything, but it would be nice if it were...

Jan 2020
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Manager

Relationship

TriZetto Provider Solutions stands out with upgrades because of their level of customer service. Any...

Dec 2019
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Manager

Service and Support

I had an issue with TriZetto Provider Solutions's system. One of the representatives just really dug...

Dec 2019
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Manager

Functionality and Upgrades

The system is easy to use. It is a one-stop shop. There are different formats to choose from when I...

Dec 2019
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Manager

ROI / Cost (care and feeding)

I rate my money's worth with TriZetto Provider Solutions' system high. I have been able to really...

Dec 2019
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Manager

Implementation and Training

I haven't seen any training or product webinars for new things from TriZetto Provider Solutions.

Dec 2019
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Manager

Functionality and Upgrades

I like the ability to drill down into things when there are internal rejections or denials. The...

Dec 2019
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Manager

Functionality and Upgrades

Before, I had to go out to multiple insurance companies to look up information. With TriZetto...

Dec 2019
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Manager

Functionality and Upgrades

I am always pretty comfortable with this type of program, so the system is easy to use for me. It is...

Dec 2019
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Manager

Service and Support

We have not had any problems whatsoever with TriZetto Provider Solutions. Every time we call them...

Oct 2019
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Manager

Service and Support

When we have claims that don't actually get processed, there is a charge for those. I think there...

Oct 2019
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Manager

Service and Support

TriZetto Provider Solutions manages their website and app really well. Also, I have to praise the...

Oct 2019
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Manager

Other Observations & Comments

We had some hiccups at the beginning. For the most part, the things that have worked have been...

Apr 2019
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Manager

Sales and Contracting

I don't feel like we were nickel-and-dimed because TriZetto Provider Solutions started by offering...

Apr 2019
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Manager

Functionality and Upgrades

The best thing about this product is that it is very predictable. We do very simple things because...

Apr 2019
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Manager

Functionality and Upgrades

When we are doing the ERA enrollment process, TriZetto Provider Solutions needs to make sure that...

Jan 2019
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Manager

Functionality and Upgrades

The system is slow, and the enrollment process is chaotic. The follow-up is scrambled. We have to be...

Jan 2019
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Manager

Service and Support

We are still very satisfied with the vendor. They have been easy to work with, and they respond...

Oct 2018
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Manager

Relationship

I feel very informed about what is going on. If I have an issue, the vendor usually emails me within...

Oct 2018
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Director

ROI / Cost (care and feeding)

We couldn’t be happier with TriZetto Provider Solutions. We definitely made the right choice going...

Sep 2018
 Helpful

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Director

Relationship

I don’t have to call a 1-800 number to contact the vendor; I have my own representative that I call,...

Sep 2018
 Helpful

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Director

Service and Support

Whenever something goes through the system and looks odd, TriZetto Provider Solutions call us...

Sep 2018
 Helpful

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Director

Implementation and Training

When we switched over to TriZetto Provider Solutions, they came in and within two months had...

Sep 2018
 Helpful

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Director

Relationship

I can contact a specific person about anything I need, and that person will get on it immediately....

Sep 2018
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Director

Relationship

TriZetto Provider Solutions is a different type of organization. Their business uses an open-floor...

Sep 2018
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Manager

Technology

The clearinghouse is a great product, but it is slow when opening claims. It meets all our needs but...

Apr 2018
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Manager

Functionality and Upgrades

We are a specialized facility, so some of the payment types or newer technology that the vendor has...

Apr 2018
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Manager

Functionality and Upgrades

One excellent thing about the clearinghouse is that we have all the EOBs in one place. We always...

Apr 2018
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Manager

Functionality and Upgrades

The system can support us and does what we need. We are able to get our remits downloaded and sent...

Apr 2018
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Manager

Functionality and Upgrades

We have received upgrades more than once without being aware that they were coming, and the upgrades...

Apr 2018
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Manager

Relationship

The representative I work with is fabulous and responds to my emails right away. Even if I don’t...

Apr 2018
 Helpful

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Manager

Functionality and Upgrades

TriZetto Provider Solutions has an easy website. When I was new to my position and had to learn how...

Apr 2018
 Helpful

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Manager

Service and Support

Our claims are making it to the payers, so the vendor is doing well in that regard. They are very...

Feb 2018
 Helpful

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Manager

Functionality and Upgrades

Doing ERAs is a major struggle for TriZetto Provider Solutions. When the 835 forms route back to the...

Feb 2018
 Helpful

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Manager

Service and Support

TriZetto Provider Solutions needs to revamp their whole enrollment process. We struggle with getting...

Feb 2018
 Helpful

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Manager

Relationship

TriZetto Provider Solutions says they keep their promises, but I don’t think they do. In enrollment,...

Feb 2018
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Our TriZetto system is good. We really like it. It is really easy to use compared to what we were...

Dec 2017
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

I like that the system works our easy claims for us. That way, we can just upload and download those...

Dec 2017
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

We wish that we didn't have to pay $50 to add new providers and an extra $50 per provider. We feel...

Dec 2017
 Helpful

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Analyst/Coordinator

Service and Support

Sometimes TriZetto is annoyingly proactive. They assume I need help with things when I don't. They...

Dec 2017
 Helpful

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Manager

Other Observations & Comments

Clearinghouse and Analytics Solutions Suite saves us time. However, I feel like we were on a bumpy...

Nov 2017
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Manager

Relationship

Our partnership with TriZetto is excellent. The vendor’s customer service is great. Our account...

Nov 2017
 Helpful

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Manager

Functionality and Upgrades

With one of our accounts, we have to input information manually. However, that is our only issue...

Nov 2017
 Helpful

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Manager

Implementation and Training

The only thing TriZetto could improve is their training. We have different types of learners at our...

Nov 2017
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

It is quite easy to upload and download things with this solution.

Oct 2017
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Analyst/Coordinator

Functionality and Upgrades

We have to do quite a bit of manual work because the vendor isn't productive enough. We have to work...

Oct 2017
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Analyst/Coordinator

Functionality and Upgrades

The mental health diagnoses are not specific enough to make it through the clearinghouse.

Oct 2017
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