TriZetto Provider Solutions Clearinghouse (Mostly Ambulatory) Commentary
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Subject Expert
Dustin Cragun
VP of Revenue Cycle Research
Commentary Summary
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User Commentary
Product
The system's reporting is not that strong. Cognizant has some add-ons, like denial management. It...
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Relationship
Sometimes Cognizant’s support is not great. When the customer first transitions onto the system,...
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Product, Value
If we need to resubmit a claim through the system, there is a charge.
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Product
I am satisfied with the system. The only thing that I have an issue with is that some insurance...
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Product
I am satisfied with the system, and Cognizant does a lot of upgrades. I like the crossover between...
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Product
We would like to have connectivity between this solution and our financial system. It would be good...
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Relationship, Product
Now that AI is everywhere, we hear from other companies and get emails all the time about what their...
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Relationship
The work that Cognizant does is good. We have connectivity. Whenever we reach out to them, their...
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Product
The product works smoothly. I like how easily we can get to the website and get reports.
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Value
Cognizant charges for a bunch of things, but they don't nickel-and-dime us.
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Relationship, Product
I would like to see a wider date range for reports. Right now, Cognizant only lets us do 60 days....
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Relationship
Cognizant has been great. They are easy to get in touch with, and they are always there if we have...
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Culture, Value
Cognizant just charges us whatever is in our contract. They are fair. They charge us whatever is...
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Relationship
I like Cognizant. Usually if I have a question, I get pretty quick responses from them. Sometimes it...
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Product
The product works really well with the other system we use in our office.
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Culture, Loyalty, Relationship
We have a payer who is changing everything around, and I don't know exactly what is happening at...
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Product
I like the product in general. It is easy to submit claims, and it is user-friendly for the most...
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Relationship
What makes Cognizant so good in these areas are their client representatives. We have a client...
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Culture, Value
Cognizant has tiers for pricing, so everything within our tier is fine, and anything outside our...
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Relationship, Product
The clearinghouse is fully integrated with our patient accounting system, and my current client...
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Relationship
Things haven't been the same since Cognizant bought TriZetto. I miss the small TriZetto group.
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Relationship, Product
The only downside of the system is that Cognizant is only open for check support during regular...
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Product, Value
I would probably buy the system again. My only hesitation is that I have heard that some billing...
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Value
There is a charge for everything that Cognizant does, like claims submissions, processing ERAs, and...
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Product
The system updates seamlessly, so whenever I log in, I expect it to be on the most current version....
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Relationship
The customer service people are superb; I have yet to call and get someone who can't help me within...
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Product
There are often very generalized denial codes, and TriZetto Provider Solutions Clearinghouse doesn't...
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Product
I like the eligibility in TriZetto Provider Solutions Clearinghouse, and I like the insurance...
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Culture, Relationship
We had an issue with an insurance company trying to get something integrated, and I reached out to...
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Value
I would buy TriZetto Provider Solutions Clearinghouse again because of the integration feature with...
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Operations
When we first started with the system, I think its startup process was a little bit rough. I don't...
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Product
One thing that could be improved is the way some payments come through the system and get downloaded...
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Product
Cognizant's solution could be a little more user friendly. The vendor's website could also be a...
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Relationship
It is rare that we have to contact Cognizant because we don't usually have any issues when we need...
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Relationship, Product
The vendor's core strengths are the denials and turnarounds. I have no problem with them. We are...
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Product
The system has good bidirectional integration options with our practice management system, and those...
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Product
I haven't heard any complaints about the system's edits and scrubbing. The system has a good dashboard....
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Product
The system has an eligibility feature that integrates with practice management software. That is...
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Value
TriZetto Provider Solutions Clearinghouse is a clearinghouse, and like any platform, there is a lot...
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Relationship
I haven't asked a lot of Cognizant, and so far, they have done everything they were supposed to do....
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Operations
When it comes to implementation services and upgrades, I would say TriZetto is very good at...
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Product
We would definitely buy this solution again. TriZetto Provider Solutions Clearinghouse is easy to...
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Relationship
TriZetto’s contact form is very simple. We just choose our support type, put in our information, and...
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Value
TriZetto has offered different services that I know would ultimately end up costing more money. The...
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Relationship, Product
The process to send and receive is pretty simple, and everything other than a couple of things has...
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Product
There are too many payers that I have not really received statuses on. TriZetto Provider Solutions...
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Product
My suggestions for improvement would probably revolve around the EDI provider enrollment portal for...
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