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TriZetto Provider Solutions Clearinghouse Commentary
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Subject Expert
Dustin Cragun
Research Director
KLAS Research Director - Dustin Cragun
 
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User Commentary

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Manager

Relationship

We don't have very many issues with the vendor. They are a pretty good company, and I get responses...

Nov 2023
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Manager

Operations, Product

The product is pretty easy to use. I have liked it from day one, and we have gotten used to it. I...

Nov 2023
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Manager

Relationship, Product

Ultimately, I have no issues with the clearinghouse. It integrates extremely well with our EHR, and...

Oct 2023
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Manager

Loyalty, Relationship

Our experience with TriZetto Provider Solutions has been good, but we don’t know how we feel about...

Oct 2023
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Manager

Product

The vendor is really great at enrolling all the providers and getting our electronic claims all set...

Sep 2023
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Manager

Product

TriZetto Provider Solutions has a good list of payer IDs, so most claims can go through the...

Sep 2023
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Manager

Product

The only thing I would like to be able to do with TriZetto Provider Solutions Clearinghouse is post...

Sep 2023
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Manager

Relationship

I have never had any issues with TriZetto Provider Solutions, and they are always very responsive.

Sep 2023
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Analyst/Coordinator

Product

I have used several other clearinghouses that have just been so frustrating, but TriZetto Provider...

Sep 2023
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Analyst/Coordinator

Relationship

The vendor does a solid job of really trying to meet the needs of their customers, and I would...

Sep 2023
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Analyst/Coordinator

Product

There is more to the system than just claims remittance. There are resources in the system that...

Sep 2023
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Analyst/Coordinator

Product

I can’t believe how difficult it is to get some electronic EOBs into some other clearinghouses....

Sep 2023
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Analyst/Coordinator

Relationship, Product

When I work with some other vendors, I sometimes have to leave their websites, but that isn’t...

Sep 2023
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Manager

Relationship, Product

TriZetto Provider Solutions scrubs the claims before they send them out, and it is easy to fix...

Jun 2023
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Manager

Culture, Relationship

Out of all of the years I have dealt with the vendor, only one time did I have an agent who didn't...

Jun 2023
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Manager

Product

I would definitely recommend TriZetto Provider Solutions. I didn't understand the utilization of the...

Jun 2023
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Analyst/Coordinator

Product

For the most part, TriZetto Provider Solutions' system does its job. It is an all-in-one program,...

Jun 2023
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Analyst/Coordinator

Culture, Product

The system works as advertised. There are some payers that are potentially missing and that the...

Jun 2023
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Analyst/Coordinator

Product, Value

TriZetto Provider Solutions has a program we can use to convert PDF files to RMT files, and they...

Jun 2023
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Analyst/Coordinator

Relationship

TriZetto Provider Solutions is very communicative about where they are going and what they are...

Jun 2023
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Analyst/Coordinator

Relationship

The vendor’s method for us to contact them via email is easy, but the person on the other end is...

Jun 2023
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Manager

Product

The product works well and is always adding new payers. The system does a great job of tracking...

Jun 2023
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Manager

Relationship

Anytime we have any kind of issue, we call the vendor, and they walk us through things.

Jun 2023
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Manager

Relationship, Product

The vendor's remittance management is super simple. If we do get a rejected claim, we call the...

Jun 2023
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Manager

Relationship, Product

The solution is the best clearinghouse tool I have ever worked with. Everything is fast and easy. If...

May 2023
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Manager

Product, Value

The claims transmission is top notch. The retention of the explanations of benefits is very helpful...

May 2023
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Manager

Product

I like to have the system pulled up all day long, and the system will not allow me to do that. It...

May 2023
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Manager

Operations

The initial training was fantastic. We hit the ground running. The upgrades have made things look...

May 2023
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Manager

Relationship

The vendor is always keeping up-to-date on the changes in healthcare. Pretty much everything is...

May 2023
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Physician

Operations, Product

The product is pretty easy to use, except for working on the denials. That process is a little...

May 2023
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Physician

Relationship

The vendor is not proactive. I have to constantly contact them for the answers I need, and I usually...

May 2023
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Physician

Loyalty, Operations

One reason we want to move away from TriZetto Provider Solutions is that they are slow to implement...

May 2023
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Physician

Culture, Relationship

The product is not a bad product. But when the vendor had a remittance, their response was...

May 2023
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Physician

Loyalty, Relationship

I often have to do my own research to know why my claims are getting denied or what is wrong with...

May 2023
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(0)
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Physician

Operations

TriZetto Provider Solutions didn't do a good job of training us. I had to figure everything out myself....

May 2023
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(0)
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Manager

Product

TriZetto Provider Solutions Clearinghouse is very user-friendly. For example, when we have to...

May 2023
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Manager

Relationship

If I have a problem with anything, I am always able to get support quickly. The vendor is always...

May 2023
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Manager

Relationship

TriZetto Provider Solutions should focus on staying competitive and keeping the website user...

May 2023
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(0)
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Manager

Culture

The only thing that was unfortunate about TriZetto Provider Solutions was that when we needed to get...

May 2023
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(0)
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Manager

Operations

Everything seems to be seamless with TriZetto Provider Solutions. I don't feel like I have to sit...

May 2023
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(0)
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Manager

Relationship

Truthfully, I have never had a problem with TriZetto Provider Solutions. I always feel like they are...

May 2023
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(0)
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Manager

Relationship

When I am trying to set up an electronic funds transfer or something, TriZetto Provider Solutions...

May 2023
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(0)
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Manager

Value

TriZetto Provider Solutions is easy to work with. I don't have any complaints about them. I don't...

May 2023
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(0)
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Manager

Operations

TriZetto Provider Solutions provides training webinars. However, their website is a little clunky...

May 2023
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(0)
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Manager

Relationship, Product

The relationship between the solution and our EMR needs some work. For example, there are some pairs...

May 2023
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(0)
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VP/Other Executive

Relationship, Product

We have done a lot of enrollments lately as we have been trying to become more electronic. TriZetto...

Jan 2023
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(0)
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VP/Other Executive

Product

TriZetto Provider Solutions has some tools for clean claims rates, but the vendor did not configure...

Jan 2023
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(0)
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VP/Other Executive

Product

One thing that TriZetto Provider Solutions does really well is integrating their product directly...

Jan 2023
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(0)
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VP/Other Executive

Product

There are a lot of cons with TriZetto Provider Solutions. The product does not have a lot of the...

Jan 2023
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(0)
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VP/Other Executive

Relationship

TriZetto Provider Solutions needs to do more engaging with their customers. TriZetto Provider...

Jan 2023
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(0)
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VP/Other Executive

Loyalty, Product

TriZetto Provider Solutions has the basic fundamentals. There is nothing fancy. We haven’t seen any...

Jan 2023
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(0)
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VP/Other Executive

Product

Typically, the clearinghouse firm should be the intermediary between the payer and the provider, and...

Jan 2023
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