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TriZetto Provider Solutions Clearinghouse Comments
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KLAS Research Director - Dustin Cragun
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Dustin Cragun

Research Director

dustin.cragun@klasresearch.com

 
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User Commentary

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Manager

Service and Support

During the COVID-19 crisis, the vendor has been good about keeping us up to date on things. The...

Aug 2020
(0)
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Manager

Functionality and Upgrades

There have been some things with Gateway EDI that we haven't been really happy with. We have looked...

Aug 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

There are certain things that the vendor does really well. We have a representative that I can...

Aug 2020
(0)
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 or  to see details.

Manager

Service and Support

The system is very easy to use. The vendor does a nice job, and I have a representative that I can...

Aug 2020
(0)
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 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I would purchase the system again if the decision were up to me. I don’t know what the office...

Apr 2020
(0)
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Analyst/Coordinator

Service and Support

When I have called in, the vendor’s people have been very helpful.

Apr 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

We had a really bad upgrade that took a while to fix. TriZetto Provider Solutions did some kind of...

Apr 2020
(0)
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Manager

Functionality and Upgrades

TriZetto Provider Solutions needs to improve on the enrollment requirements for the new STEM product...

Apr 2020
(0)
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 or  to see details.

Director

Service and Support

TriZetto Provider Solutions' support is less than helpful. The support people don’t treat the...

Jan 2020
(0)
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Director

ROI / Cost (care and feeding)

We got a good deal with TriZetto Provider Solutions. I wouldn’t say that they nickel-and-dime. They...

Jan 2020
(0)
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 or  to see details.

Director

Implementation and Training

If I could, I would give TriZetto Provider Solutions a zero for the quality of their training. There...

Jan 2020
(0)
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 or  to see details.

Director

Functionality and Upgrades

The system does what it is supposed to do. I can’t say that it doesn’t.

Jan 2020
(0)
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 or  to see details.

Director

Relationship

We don’t proactively hear from TriZetto Provider Solutions. We have a limited relationship through a...

Jan 2020
(0)
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Director

Implementation and Training

Switching over to TriZetto Provider Solutions' system was painful and difficult even though the...

Jan 2020
(0)
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