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Acute Care EHR
 

Software products that provide core inpatient functionality, including a clinical data repository, order entry, results reporting, and/or clinician charting and documentation.

Subject Expert
Tyson Blauer
Research Director
KLAS Research Director - Tyson Blauer
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Decision Insights

Latest Related Report

UK & Ireland EPR 2024: A Look into Suppliers’ Broader Portfolios) Report Cover Image
Performance
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UK & Ireland EPR 2024: A Look into Suppliers’ Broader Portfolios
09 July 24
Over the last five years, there has been consistent energy around EPR investment and digital transformation in the UK and Ireland—on average, at least six healthcare organisations have made an EPR purchase decision each year. Going forward, activity will likely increase amid integrated care system (ICS) alignment, as over 50 trusts will look to upgrade or deploy their first EPR over the next few years. While going through the complex decision-making process, organisations frequently look for a partner that can provide not only core documentation and ordering functionalities but also additional clinical, administrative and ancillary modules to support their digital transformation. This report includes (1) an overview of the market share and customer satisfaction with EPR suppliers in the UK and Ireland and (2) a look at suppliers’ broader portfolios, diving into the performance and adoption of modules outside of core functionality.

Report Abstract

Key Findings:

  1. Epic Leads in Customer Satisfaction; MEDITECH* & Nervecentre* Customers See Promise in Latest Versions
  2. InterSystems Customer Experience Remains Consistent; Oracle Health Customers See Slower Development; System C Customers Note Performance Challenges
  3. Epic, System C & Oracle Health Experience Highest Growth in Last Five Years
  4. Epic Customers Report Strong Performance & Adoption across Portfolio; Oracle Health Also Sees Broad Adoption
  5. InterSystems Customers Report Lower Levels of Performance & Module Adoption
  6. Altera Digital Health Customers Report Lowest Adoption Levels, Particularly for PAS; Nervecentre* Sees Low Adoption but High Performance across Modules

*Limited data



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Performance Data

Overall Score by Product

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Products Appearing in Decisions

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Overall Score by Question Topic

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Provider Facility Size by Product

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Provider Facility Type by Product

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Related Articles
Article
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Which Suppliers Are Driving Satisfaction & Adoption in the UK/Ireland?
25 July 24    |   Sidney Tate, Spencer Corbett and Eder Lagemann
In the UK and Ireland, the EPR market in healthcare is seeing high energy and investment as they continue efforts to push digitization.
Article
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US Acute Care EHR Market Share in 2024
17 May 24    |   Tyson Blauer and Paul Warburton
In our recently published US Acute Care Market Share 2024 report, we look at updates taking place in the EHR market.
Article
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The Wrestle to Make Interoperability and External Data More Meaningful
23 March 23    |   Paul Warburton and Tyson Blauer
KLAS surveyed provider organizations that vendors identified as their deepest adopters of interoperability, and we recently published our findings in a new report.
Article
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Evaluating Enterprise EMR Vendors in the Patient Access Market
14 December 21    |   Dustin Cragun and Alex McIntosh
Our Patient Access 2021 report shares organizations’ perceptions of how well positioned their enterprise EMR vendors are to deliver patient access functionality.
Current Time Inside Cache Tag Helper: 10/6/2024 7:40:16 AM and Model.SegmentId = 10
Related ReportsView All Reports
Market Share
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US Acute Care EHR Market Share 2024
17 May 24    |   Paul Warburton and Tyson Blauer
Acute care EHR purchasing remained high throughout 2023. While market energy in 2022 was mostly driven by small organizations, the majority of 2023 purchases were the result of large multispecialty and specialty organizations making go-forward decisions. Of the 319 hospitals impacted by go-forward decisions (including migrations and specialty hospital wins), 79% were part of health systems while the remainder were standalone hospitals. Key decision drivers were acquisition activity and the need to streamline IT departments and improve clinical usability. This report examines these and other trends in EHR purchases that occurred in the US from January–December 2023.
Performance
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Oracle Health (Cerner) Complete Look 2023
18 July 23    |   Paul Warburton and Tyson Blauer
When making a core HIT purchasing decision, healthcare organizations must take into account how prospective partners deliver across a variety of key technology areas. This Oracle Health (Cerner) “complete look” provides a high-level analysis of the key products that make up Oracle Health’s enterprise suite. (Other reports in the series do the same for Altera Digital Health [Allscripts] , Epic , Evident , and MEDITECH .)
Performance
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Epic Complete Look 2023
18 July 23    |   Paul Warburton and Tyson Blauer
When making a core HIT purchasing decision, healthcare organizations must take into account how prospective partners deliver across a variety of key technology areas. This Epic “complete look” provides a high-level analysis of the key products that make up Epic’s enterprise suite. (Other reports in the series do the same for Altera Digital Health [Allscripts] , Evident , MEDITECH , and Oracle Health [Cerner] .)
Performance
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Altera Digital Health (Allscripts) Complete Look 2023
18 July 23    |   Paul Warburton and Tyson Blauer
When making a core HIT purchasing decision, healthcare organizations must take into account how prospective partners deliver across a variety of key technology areas. This Altera Digital Health (Allscripts) Sunrise “complete look” provides a high-level analysis of the key products that make up Altera Digital Health’s enterprise suite. (Other reports in the series do the same for Epic , Evident , MEDITECH , and Oracle Health [Cerner] .) This report focuses on the core Sunrise suite and its supporting technology; data on Altera Digital Health’s standalone ambulatory platforms (TouchWorks and Professional) is excluded.
Performance
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Evident Complete Look 2023
18 July 23    |   Paul Warburton and Tyson Blauer
When making a core HIT purchasing decision, healthcare organizations must take into account how prospective partners deliver across a variety of key technology areas. This Evident (CPSI) “complete look” provides a high-level analysis of the key products that make up Evident’s core enterprise suite and its supporting technology. (Other reports in the series do the same for Altera Digital Health [Allscripts] , Epic , MEDITECH , and Oracle Health [Cerner] .)
Performance
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MEDITECH Complete Look 2023
18 July 23    |   Paul Warburton and Tyson Blauer
When making a core HIT purchasing decision, healthcare organizations must take into account how prospective partners deliver across a variety of key technology areas. This MEDITECH Expanse “complete look” provides a high-level analysis of the key products that make up MEDITECH’s enterprise suite. (Other reports in the series do the same for Altera Digital Health [Allscripts] , Epic , Evident , and Oracle Health [Cerner] .) This report focuses on the core Expanse suite; data on MEDITECH’s MAGIC, C/S, and 6.x platforms is excluded.
White Paper
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Hallmarks of High-Performing Companies 2023
10 May 23    |   Emily Paxman
HIT vendors consistently strive to live up to their customers’ expectations, and KLAS data shows that most vendors successfully keep all their promises. But in the last year, one in four healthcare organizations interviewed by KLAS report their vendor does not keep all promises. This report highlights where broken promises most often occur, the impact of broken promises on provider organizations, and how both organizations and vendors can ensure promises are kept, fostering better vendor/client trust and ultimately better patient care.
Performance
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Ambulatory and Enterprise EMR Interoperability 2023
16 March 23    |   Coray Tate and Paul Warburton
Interoperability is a continued area of critical focus for the healthcare industry. There is no question that progress is being made, but there is still significant room for improvement. For this report, KLAS talked to vendor-identified deep adopters to take a holistic look at the current state of interoperability in ambulatory and enterprise EMRs and measure how close we are to an ideal state. The results reveal each vendor’s strengths and weaknesses within various areas of interoperability.



Reducing Filters

Unlike sizing filters, reducing filters DO NOT recalculate scores based on the evaluations that meet these requirements. They narrow the list of solutions to show the vendors and solutions that can meet a specific need.

This data is based on interviews with a sample of the firms' recent clients. As a result, it is not necessarily comprehensive of all work a firm may do in this segment.

We require a minimum of 2 confirmations of a service performed in the last 3 years for a solution to qualify.

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