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Oracle Health 2025
How Are Customers Faring Three Years Post-Acquisition?
Author
Coray Tate
Author
Alex McIntosh
It has been three years since Oracle finalized their acquisition of Cerner—here is what has happened since then:
- Oracle Health has made big promises but has not enhanced the customer experience.
- Customers report that communication has been lacking and that the vendor partnership has declined.
- Several large, well-known customers have left Oracle Health.
- Clinical AI Agent has caught customers’ attention as the first among recently promised enhancement to be delivered.
- Customers still have lingering questions about Oracle Health’s road map.
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Key Findings:
- Oracle Health Has Lost a Substantial Number of Customers Post-Acquisition
- Customers Still Waiting for "Endless Possibilities" Promised by Oracle Health
- Improved Code Quality & Delivery of Clinical AI Agent Sparking Optimism Among Customers
- Oracle Health’s New & Updated Offerings Are Gaining Customers’ Attention; Adoption & Understanding Are Still Developing
Writer
Natalie Hopkins
Designer
Breanne Hunter
Project Manager
Andrew Wright
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2025 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.