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Acute Care EMR
 

Software products that provide core inpatient functionality, including a clinical data repository, order entry, results reporting, and/or clinician charting and documentation.

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Coray Tate
Research Director
KLAS Research Director - Coray Tate
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Ambulatory and Enterprise EMR Interoperability 2023: Are Deep Adopters Close to the Ideal?) Report Cover Image
Performance
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Ambulatory and Enterprise EMR Interoperability 2023: Are Deep Adopters Close to the Ideal?
16 March 23
Interoperability is a continued area of critical focus for the healthcare industry. There is no question that progress is being made, but there is still significant room for improvement. For this report, KLAS talked to vendor-identified deep adopters to take a holistic look at the current state of interoperability in ambulatory and enterprise EMRs and measure how close we are to an ideal state. The results reveal each vendor’s strengths and weaknesses within various areas of interoperability.

Recent Insights

Key Findings:

  1. Market Overview: Moving Forward Will Require Cooperation between All Stakeholders
  2. Connectivity: Epic and Oracle Health (Cerner) Customers Lead in FHIR API Adoption to Support Third-Party Connectivity
  3. Utility: Duplicate Data a Major Issue; NextGen Healthcare Has Made Notable Progress
  4. Use Cases: NextGen Healthcare Leading in Making External Data Actionable; Altera Digital Health (Allscripts), eClinicalWorks, and Greenway Health Falling Behind
  5. Outcomes: Organizations Starting to See Real Outcomes as Interoperability Advances


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Performance Data

Overall Score by Product

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Products Appearing in Decisions

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Overall Score by Question Topic

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Provider Facility Size by Product

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Provider Facility Type by Product

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Related Articles
Article
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The Wrestle to Make Interoperability and External Data More Meaningful
23 March 23    |   Paul Warburton and Tyson Blauer
KLAS surveyed provider organizations that vendors identified as their deepest adopters of interoperability, and we recently published our findings in a new report.
Article
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Evaluating Enterprise EMR Vendors in the Patient Access Market
14 December 21    |   Dustin Cragun and Alex McIntosh
Our Patient Access 2021 report shares organizations’ perceptions of how well positioned their enterprise EMR vendors are to deliver patient access functionality.
Article
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Defeating Clinician Burnout
29 September 21    |   Melanie Consolo
In an effort to help health systems combat clinician burnout and enhance wellness, KLAS held a panel during the Arch Collaborative Summit with 3 experts in the field.
Article
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How Epic Is Working with the Arch Collaborative - Arch Summit 2021
27 August 21    |   Melanie Consolo
Epic’s work with KLAS has helped them learn the prime importance of personalization, shared governance, and training.
Current Time Inside Cache Tag Helper: 4/1/2023 4:05:15 AM and Model.SegmentId = 10
Related ReportsView All Reports
Market Share
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US Hospital Market Share 2022
26 April 22    |   Paul Warburton and Tyson Blauer
EMR purchasing continued to be high in 2021, despite hospitals and health systems grappling with inflation, lingering complications from COVID-19, overburdened clinicians, and a historic nurse shortage. This report examines trends in EMR purchases that occurred in the US from January–December 2021. A Note about Acquisitions In 2021, Oracle entered the acute care EMR space through their acquisition of Cerner, becoming the second biggest EMR provider in the US. Additionally, at the beginning of 2022, Harris acquired Allscripts’ EMR technology, effectively increasing their number of inpatient beds by a factor of 17.
Performance
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Patient Access 2021
09 December 21    |   Alex McIntosh and Dustin Cragun
Due to the ever-increasing complexity of revenue cycle management, organizations have historically had to supplement patient access functionality from their enterprise EMR vendor with third-party revenue cycle vendors. But with the push toward software consolidation, organizations would like their enterprise EMR vendors to further develop patient access capabilities and better meet customers’ growing needs. This report examines the patient access offerings of enterprise EMR vendors † Cerner, Epic, and MEDITECH and shares customers’ perception of how well positioned these vendors are to deliver functionality currently provided by third parties. To view performance data for third-party vendors, click here . † KLAS was unable to interview a sufficient number of Sunrise Financial Manager customers to include data for Allscripts’ patient access offering. What Is Patient Access? For the purposes of this report, patient access functionality includes address verification, cost estimates, coverage discovery, eligibility verification, medical necessity, prior authorizations, propensity to pay, registration QA, and scheduling. KLAS acknowledges this functionality is closely related to other areas like patient experience improvement, patient financial engagement, and patient intake management. To access data about these additional areas, view the relevant market segments on the KLAS website.
Performance
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MEDITECH Complete Look 2021
08 June 21    |   Paul Warburton and Tyson Blauer
When making a go-forward enterprise decision, healthcare organizations must take into account how prospective partners deliver across a variety of key technology areas. This MEDITECH Expanse “complete look” provides a high-level analysis of the key IT systems that make up MEDITECH’s enterprise suite. (Other reports in the series do the same for Allscripts, Cerner, and Epic.) This report focuses on the core Expanse suite; data on MEDITECH’s MAGIC, C/S, and 6.x platforms is excluded.
Performance
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Cerner Complete Look 2021
08 June 21    |   Coray Tate and Paul Warburton
When making a go-forward enterprise decision, healthcare organizations must take into account how prospective partners deliver across a variety of key technology areas. This Cerner “complete look” provides a high-level analysis of the key IT systems that make up Cerner’s Millennium enterprise suite. (Other reports in the series do the same for Allscripts, Epic, and MEDITECH.)
Performance
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Epic Complete Look 2021
08 June 21    |   Coray Tate and Paul Warburton
When making a go-forward enterprise decision, healthcare organizations must take into account how prospective partners deliver across a variety of key technology areas. This Epic “complete look” provides a high-level analysis of the key IT systems that make up Epic’s enterprise suite. (Other reports in the series do the same for Allscripts, Cerner, and MEDITECH).
Performance
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Allscripts Complete Look 2021
08 June 21    |   Paul Warburton and Tyson Blauer
When making a go-forward enterprise decision, healthcare organizations must take into account how prospective partners deliver across a variety of key technology areas. This Allscripts Sunrise “complete look” provides a high-level analysis of the key IT systems that make up Allscripts’ enterprise suite. (Other reports in the series do the same for Cerner, Epic, and MEDITECH.) This report focuses on the core Sunrise suite and its supporting technology; data on Allscripts’ standalone ambulatory platforms (TouchWorks and Professional) is excluded.
Flash Insights
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Information Blocking
12 May 21    |   Coray Tate and Paul Warburton
The final rule from the Office of the National Coordinator for Health Information Technology (ONC) regarding the 21st Century Cures Act went into effect April 5, 2021, and includes new regulations regarding interoperability and information blocking. Just before the rule’s start date, KLAS reached out to provider organizations to understand what they have done to prepare, what the biggest challenges were, and how they think the changes will impact interoperability. Feedback from 42 respondents is explored below.
Market Share
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Small Community Hospital EMR Best Practices 2021
04 March 21    |   Paul Warburton and Tyson Blauer
With budget and resource constraints that necessitate strategic investment, it is imperative that small community hospitals (1–200 beds) understand how to drive success with the technologies already in their tool belt, especially their EMR. While EMR vendors are accountable for the quality of their technology and support, satisfaction with the EMR is also strongly influenced by factors within each organization’s control, including setting proper expectations, proactively addressing potential challenges, and empowering internal resources to overcome relationship and product gaps. What are the top EMR challenges faced by small hospitals, and what best practices can help them achieve satisfaction? Note: This report includes only primary, go-forward solutions. Excluded are supported yet not primary solutions such as athenahealth athenaClinicals for Hospitals and Health Systems, Allscripts Paragon, CPSI Centriq Clinicals (Healthland), and legacy MEDITECH solutions.



Reducing Filters

Unlike sizing filters, reducing filters DO NOT recalculate scores based on the evaluations that meet these requirements. They narrow the list of solutions to show the vendors and solutions that can meet a specific need.

This data is based on interviews with a sample of the firms' recent clients. As a result, it is not necessarily comprehensive of all work a firm may do in this segment.

We require a minimum of 2 confirmations of a service performed in the last 3 years for a solution to qualify.

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