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Ambulatory EMR
 

Clinical software that provides functionality for charting, order entry, prescription orders/refills, and more.

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Aaron Gleave
Senior Research Director
KLAS Senior Research Director - Aaron Gleave
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EMR-Centric Virtual Care Platforms 2022: Provider Insights on a Rapidly Evolving Market (Report 2 of 2)) Report Cover Image
Performance
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EMR-Centric Virtual Care Platforms 2022: Provider Insights on a Rapidly Evolving Market (Report 2 of 2)
14 June 22
Virtual care has been a roller coaster for healthcare organizations in the last few years—from minimal uptake in the face of reimbursement barriers, to the COVID-19 rush in demand and availability, to hastily implemented and developed IT solutions, to a recent return to more-standard care delivery, and now the re-examination of go-forward strategies. This report shares how EMR-centric virtual care platforms perform today and what provider organizations have planned for the future.

Recent Insights

Key Findings:

  1. The Current State of the Market
  2. Epic and NextGen See Broadest Adoption across Specialties; Post-Pandemic, Virtual Behavioral Health Will Continue Strong
  3. Epic, Elation Health & Kareo Deliver Strong Experience for Patients, Leading to Improved Outcomes
  4. Bottom Lines on Virtual Care Solutions
  5. Where the Industry Is Going
  6. Functionality Problems Driving Organizations to Third-Party Solutions
  7. With Improvement, EMR Vendors Could Make a Comeback


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Performance Data

Overall Score by Product

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Products Appearing in Decisions

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Overall Score by Question Topic

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Provider Facility Size by Product

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Provider Facility Type by Product

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Related Articles
Article
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Defeating Clinician Burnout
29 September 21    |   Melanie Consolo
In an effort to help health systems combat clinician burnout and enhance wellness, KLAS held a panel during the Arch Collaborative Summit with 3 experts in the field.
Article
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How Epic Is Working with the Arch Collaborative - Arch Summit 2021
27 August 21    |   Melanie Consolo
Epic’s work with KLAS has helped them learn the prime importance of personalization, shared governance, and training.
Article
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Nurse Onboarding: Starting with Success in Mind
20 August 21    |   Dylan Kettering
I was intrigued by an Arch Collaborative Summit breakout session where Franciscan Health shared how they created a training program for their nursing staff.
Article
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Vendor Support in the Arch Collaborative
02 August 21    |   Jenna Anderson
The greatest opportunity of the Arch Collaborative is to improve the EHR experience. To effectively do this, there must be collaboration between all parties.
Current Time Inside Cache Tag Helper: 7/3/2022 8:50:04 PM and Model.SegmentId = 3
Related ReportsView All Reports
Performance
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Comprehensive Ambulatory Platforms 2021
16 December 21    |   Aaron Gleave and Alex McIntosh
Looking to improve integration and reduce vendor complexity, ambulatory organizations have recently accelerated efforts to consolidate their technology solutions. However, their EMR vendor’s portfolio may have gaps or may not stack up in certain areas to the specialized functionality of best-of-breed solutions. To help organizations determine whether a consolidated IT approach is best for them, KLAS conducted in-depth interviews with ambulatory organizations that have broadly and deeply adopted their EMR vendor’s technology portfolio. These customers’ feedback reveals what technology is adopted today, where gaps still exist, and what benefits and potential pitfalls other organizations may want to consider as they move toward consolidation. Vendors that offer a wide range of IT solutions for ambulatory practices were invited to submit a list of the organizations that have most broadly and deeply adopted their ambulatory portfolios (eClinicalWorks elected not to participate and MEDITECH did not have enough standalone ambulatory customers to qualify). Five “deep adopters” were interviewed for each participating vendor. Their insights are intended to help other organizations understand the current best-case scenario with a comprehensive ambulatory platform.
Performance
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EMR-Centric Virtual Care Platforms 2021
24 June 21    |   Aaron Gleave and Alex McIntosh
Though many ambulatory and acute care EMR vendors already had plans pre-COVID to create, acquire, or expand virtual care capabilities, the emergence of the pandemic obviously necessitated an accelerated development pace. Based 100% on vendor-provided information (not yet validated by KLAS), this report explores what virtual care capabilities are available from EMR vendors and how these solutions are being deployed. Many EMR vendors were invited to participate in this report; those who responded are included in the charts below. Part two of this report (scheduled for release later in 2021) will explore the actual customer experience for as many of these solutions as possible, regardless of vendor participation. Note: For information on the broader telehealth ecosystem (including telehealth technology from non-EMR vendors), see KLAS’ recent  Telehealth Ecosystem 2021 report .
Flash Insights
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Information Blocking
12 May 21    |   Coray Tate and Paul Warburton
The final rule from the Office of the National Coordinator for Health Information Technology (ONC) regarding the 21st Century Cures Act went into effect April 5, 2021, and includes new regulations regarding interoperability and information blocking. Just before the rule’s start date, KLAS reached out to provider organizations to understand what they have done to prepare, what the biggest challenges were, and how they think the changes will impact interoperability. Feedback from 42 respondents is explored below.
Performance
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Large Ambulatory EMR 2021
02 February 21    |   Aaron Gleave and Alex McIntosh
Clinicians often see the EMR as an obstacle and not an ally. That does not have to be the case. By analyzing feedback from over 180,000 doctors and nurses, KLAS’ Arch Collaborative † has uncovered keys to helping clinicians achieve EMR mastery and success. One of the most important is high-quality training, which requires significant internal organizational effort as well as support and resources from the EMR vendor. This study—focused on the experience of large ambulatory organizations (i.e., those with over 75 physicians)—examines how well EMR vendors fulfill their role to provide needed training, allow user-driven personalization, enable patient-centered care, and support continued progress in EMR proficiency. Data in this report comes from two sources: Arch Collaborative research and KLAS performance research. † The Arch Collaborative is a provider-led effort to unlock the potential of EMRs in revolutionizing patient care. Through standardized surveys and benchmarking, healthcare organizations collaborate to uncover best practices and move the needle in healthcare IT.
Best in KLAS
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2021 Best in KLAS Awards - Software and Professional Services
02 February 21    |   Mark Allphin and Sam Eaquinto
The Best in KLAS report recognizes software and services companies who excel in helping healthcare professionals improve patient care. All rankings are a direct result of the feedback of thousands of providers over the last year. A Best in KLAS award signifies to the healthcare IT industry the commitment and partnership that the top vendors should provide. Read the report to see the top-rated medical software and services for 2021. Watch sessions from our first-ever virtual Best In KLAS Award Show to hear from the winning vendors in each segment. View Awards Show Recordings
Performance
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Interoperability 2020—Post-Acute and Behavioral Health
12 November 20    |   Coray Tate and Jonathan Christensen
Since it was established in November 2018, the CommonWell-Carequality connection has been utilized mostly by acute and ambulatory care organizations. More recently, post–acute care (home health, hospice, long-term care) and behavioral health organizations have started to connect to the national networks; the large majority of these early adopters find the connection valuable. This report—KLAS’ first on interoperability in the post–acute care and behavioral health markets—examines which vendors are connected today and the level of usability achieved by their most advanced customers.
Performance
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EpicCare Ambulatory 2020—Community Connect
02 April 20    |   Aaron Gleave and Alex McIntosh
Because of Epic’s presence in the healthcare market and their record of strong performance, many standalone (i.e., not associated with a hospital) midsize to large ambulatory organizations have chosen or are seriously considering Epic’s platform. These organizations have two options: contract directly with Epic for an independent instance of the solution, or contract with a local hospital/IDN under the Community Connect model. This research—KLAS’ first look at the differences between these approaches on the ambulatory side—includes two main findings from standalone ambulatory organizations: (1) With direct contracting, Epic delivers a highly satisfactory experience for midsize to large ambulatory organizations. (2) Those on Community Connect, who rely on their host organization for support, tend to be considerably less satisfied and fault Epic for allowing host organizations to deliver an experience below Epic’s usual standard.
Performance
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Ophthalmology 2019
17 December 19    |   Aaron Gleave and Alex McIntosh
As the US population ages, the demand for ophthalmology treatments, therapies, and procedures is increasing, as is the number of healthcare providers who deliver these services. The field of vendors who offer EMR software for ophthalmology practices is also changing amid strategic acquisitions and mergers. This consolidation has left large numbers of clinics wondering whether their EMR will be supported long term and which vendors can best meet their needs. This report—KLAS’ first on EMR performance in the ophthalmology market—attempts to increase transparency by examining vendor performance in areas such as ease of use, reporting, and ophthalmology-specific development.



Reducing Filters

Unlike sizing filters, reducing filters DO NOT recalculate scores based on the evaluations that meet these requirements. They narrow the list of solutions to show the vendors and solutions that can meet a specific need.

This data is based on interviews with a sample of the firms' recent clients. As a result, it is not necessarily comprehensive of all work a firm may do in this segment.

We require a minimum of 2 confirmations of a service performed in the last 3 years for a solution to qualify.

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