Ambulatory EMR Software Product Ranking Comparison

Inefficient care transitions lead to wasted time and energy, increased risk of human error, and potentially poor experiences for both patients and providers. Despite the industry’s attempts to ensure the right information is sent to the right people at the right time, healthcare organizations must often revert to manual processes for data entry, verification, and communication. Some organizations use or want to use technology to streamline their transitions of care (TOC). This report—KLAS’ first to look at TOC—draws from the perspectives of 95 healthcare leaders across multiple care settings to understand their adoption of care transition technology, the challenges they encounter in their care settings, and the vendors they are considering.

Recent Insights

Key Findings:

About Half of Respondents Use Only Their EMR Vendor’s Technology to Support Care Transitions
Epic, Cerner, and PointClickCare Are Most Deployed EMR Vendors to Address Transitions of Care
Multiple Respondents Use Standalone Technology to Supplement Their EMR Vendor’s TOC Offering
Standalone Vendors Bamboo Health, CarePort, and Forcura Often Used to Increase Data Transparency between Care Settings
Almost 25% of Respondents Are Considering Investments in Care Transition Technology
PointClickCare Most Considered for Refining Transitions-of-Care Processes

Performance Data

Overall Score by Product

Products Appearing in Decisions

Overall Score by Question Topic

Provider Facility Size by Product

Provider Facility Type by Product

In an effort to help health systems combat clinician burnout and enhance wellness, KLAS held a panel during the Arch Collaborative Summit with 3 experts in the field.

I was intrigued by an Arch Collaborative Summit breakout session where Franciscan Health shared how they created a training program for their nursing staff.

Performance

Comprehensive Ambulatory Platforms 2021

16 December 21 | Aaron Gleave and Alex McIntosh

Looking to improve integration and reduce vendor complexity, ambulatory organizations have recently accelerated efforts to consolidate their technology solutions. However, their EMR vendor’s portfolio may have gaps or may not stack up in certain areas to the specialized functionality of best-of-breed solutions. To help organizations determine whether a consolidated IT approach is best for them, KLAS conducted in-depth interviews with ambulatory organizations that have broadly and deeply adopted their EMR vendor’s technology portfolio. These customers’ feedback reveals what technology is adopted today, where gaps still exist, and what benefits and potential pitfalls other organizations may want to consider as they move toward consolidation. Vendors that offer a wide range of IT solutions for ambulatory practices were invited to submit a list of the organizations that have most broadly and deeply adopted their ambulatory portfolios (eClinicalWorks elected not to participate and MEDITECH did not have enough standalone ambulatory customers to qualify). Five “deep adopters” were interviewed for each participating vendor. Their insights are intended to help other organizations understand the current best-case scenario with a comprehensive ambulatory platform.

Ambulatory EMR

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