Patient Engagement Ecosystem 2023
13 July 23
| Adam Cherrington and Dan Czech
Amid the pressures of today’s economic environment, healthcare organizations are investing heavily in patient engagement technology to help reduce costs, alleviate staffing challenges, and consolidate technology in other areas. Both provider and payer organizations seek to understand what patient engagement capabilities vendors offer that can meet their core needs. This study (along with additional deep-dive content that will be published on KLAS’ website) is an update to KLAS’ 2021 report and shows which vendors report the broadest capability sets, which vendors have made the most progress over the last two years, and how the industry as a whole has matured. For reader ease, links to relevant online content are provided where applicable. Note that the data in this study is based primarily on vendor-reported information, accompanied by a limited amount of KLAS performance data.
Being Replaced
CMIO
Our new EHR vendor had a solution that we considered replacing Cedar's system with because using our...
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Decided / Likely Choice
CMIO
We decided to with Cedar Patient Financial Engagement Platform because we have a very good...
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CFO
We didn’t look at any other vendors. It was a board decision that we were going to contract with...
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Director
We considered Cedar Patient Financial Engagement Platform, but we found better evidence for why a...
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Unknown
We considered going with the Cedar platform, but we ended up choosing another solution because it...
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Director
We chose Epic Patient Financial Experience because we are an Epic-first shop and because compared to...
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Manager
One of the main reasons we are moving to Epic is they offer trophies regarding whether we are using...
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Physician
We have closed out all the old accounts from the old systems. We are strictly an Epic shop now. In...
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CMIO
We considered Epic Patient Financial Experience because Epic really wanted us to use their module,...
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Director
We are going to move to Experian Health's system. We have had Experian Health on contract before. We...
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Analyst/Coordinator
We chose PatientSimple because the price point was better than the price point of other products,...
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Manager
Our decision to move forward with Flywire's system has been a multiple-year process. We looked at...
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Manager
The reason we are making the switch to Flywire is that they have a higher level of integration with...
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Manager
We are looking for a higher level of integration with our EHR. Integrating HealthPay24 is a clunky...
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Analyst/Coordinator
We considered SmartPay, but we chose another solution with better functionality.
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Director
We are going to allow our contract to expire with R1 RCM. R1 RCM hosts what was formerly known as...
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Unknown
We looked at a few other solutions but chose to go with R1 Entri Pay because it offered similar...
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Analyst/Coordinator
We are replacing RevSpring's product because we are changing EMRs, and RevSpring's product will not...
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Manager
I know that RevSpring's system cost too much for us to move forward with it, but I don't have the specifics....
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Manager
We are going to be continuing to use Waystar Patient Financial Experience for the statements and IVR...
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Physician
We are going to move away from Waystar's system as our payment portal not because it is a bad...
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Analyst/Coordinator
We considered Waystar's solution, but in the end, we chose a solution with a better pricepoint.
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