Remote Patient Monitoring 2023
30 May 23
| Ciera Walker and Schafer Jackson
Remote patient monitoring (RPM) has demonstrated promising outcomes † —including earlier intervention and reduced utilization, outcomes that are critical in value-based care arrangements. The options for RPM are rapidly evolving, with many factors for healthcare organizations to consider. Reimbursement is an ongoing question, with some healthcare organizations feeling they can’t rely solely on reimbursement from CPT codes. Integration—with both the EMR and monitoring devices—is also vitally important to maintaining an RPM program’s viability. Additionally, RPM can require additional staff, though many vendors offer services to help alleviate this burden. Given all the factors at play, some healthcare organizations are starting with small pilots, testing to see which technology works. This report explores the customer experience with RPM technology in several key areas, including partnership, innovation, ease of use, and integration.
† See KLAS’ 2022 RPM report for more details on the outcomes organizations are achieving and how they financially support their RPM programs.
Decided / Likely Choice
Manager
I spoke to almost every player. It was a several-years-long process to get someone that our...
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Director
We chose Biofourmis because we were impressed by our first phone call with them. We spent a long...
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Manager
We are moving to CareSimple because we really like cellular-enabled devices. The Bluetooth...
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Director
We looked at Current Health's system because we talked to some colleagues in the industry who were...
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Director
We looked at Current Health, but they were awful. They had a terrible presentation; they should find...
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Being Replaced
Director
With Health Recovery Solutions, we have had connectivity challenges with video and audio fidelity....
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Manager
Health Recovery Solutions has been a good partner of ours. The decision to leave was more about...
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Director
We wanted someone who could negotiate on price. That led us to choose Health Recovery Solutions....
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Director
We looked at Lightbeam, but they were too expensive, so we went with a different vendor.
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Manager
We are considering leaving RevUp because there might be other products that have a better ability to...
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Manager
We might decide to keep RevUp because we aren't sure whether any other products could address our...
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Director
We considered Optimize Health, but they weren’t as flexible on price as other vendors, so we didn’t...
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Director
We selected TytoCare. While both products we looked at met our use-case requirements, the TytoCare...
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Physician
A few years ago, we decided to make a big move toward another vendor that we selected as a very...
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