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Acute EMR Usability 2017

Acute EMR Usability 2017
Physician Leaders Say There is Still Work to be Done

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All major EMR vendors claim to be focused on creating a highly usable experience for clinician users, but what is the day-to-day user experience really like? KLAS interviewed 91 physician leadership professionals to gather their unique, representative insights as to the truth of vendors’ claims and the current state of EMR usability. Including feedback regarding organizational, end-user, and vendor dynamics, these leadership perspectives encapsulate broader insights as to the key successes, shortcomings, and frustrations clinicians currently experience with EMR usability. Though perceptions from physician leadership often differ from the end user experience, these views encompass a wider view of vendor performance.

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Key Findings

  1. No Vendor Comes Close to Providing Ideal Usability
  2. MEDITECH Makes Big Usability Gains
  3. Cerner's Dynamic Documentation and MPages Enhance Physician Experience and Efficiency
  4. Epic's Usability Remains Stable and Consistent
  5. Allscripts Not Seen as Primary Driver for Physician Usability
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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2018 KLAS Enterprises, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.