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Ambulatory RCM Services 2020

Ambulatory RCM Services 2020
Dynamic Market Changes and New Players

Authored by: Aaron Gleave and Alex McIntosh April 28, 2020 | Read Time: 4  minutes

Amid recent market changes, including multiple acquisitions and divestments, the ambulatory RCM services landscape is evolving. This report highlights both the core EMR vendors who offer ambulatory RCM services and some disruptive new entrants—solution-agnostic (i.e., third-party) players who are gaining significant traction and, in some cases, raising the bar for customer satisfaction.

Healthcare Providers,
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Key Findings

  1. Strong Partnerships from athenahealth & Newcomers R1 RCM, Bolder Healthcare Lead to High Satisfaction
  2. Inconsistent Delivery of Revenue Cycle Outcomes Drags Down Satisfaction with eMDs, CareCloud & Greenway Health
  3. athenahealth, Allscripts & NextGen Healthcare Showing Recent Performance Improvement
  4. High Number of Recent Acquisitions—Most Firms Holding Steady; eMDs Clients Hurting the Most
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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2020 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.