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Ambulatory Revenue Cycle Management Services 2024
Organizations’ Increasing Need for Meaningful Partnerships
Author
Mollie Hunt
Author
Alex McIntosh
Author
Andy Paulsen
In the face of tighter staffing budgets and ever-changing requirements from payers, ambulatory provider organizations are increasingly relying on revenue cycle management (RCM) services firms—both EHR associated and EHR agnostic—to fill resource gaps and help develop processes that will maximize reimbursements. Further, organizations want a firm that will effectively own the claims process and be a true partner. Building on the Ambulatory Revenue Cycle Management Services 2023 report, this report examines both EHR-associated and EHR-agnostic services firms and shares how well they are meeting clients’ revenue cycle needs. Of note, many aspects of clients’ experiences are similar, whether they use an EHR-associated or an EHR-agnostic firm.
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Key Findings:
- R1 RCM, athenahealth & CareCloud* Drive Outcomes for Complex Projects; CompuGroup Medical & Access Healthcare* Satisfy Clients despite Offering Fewer Services
- athenahealth & CompuGroup Medical Have Greatest Positive Impact on Respondents’ Important Financial Metrics
- Client Satisfaction with Azalea Health*, NextGen Healthcare & Greenway Health Drops due to Unmet Expectations around Communication
- CompuGroup Medical, athenahealth & R1 RCM* Seen as Partners That Educate Clients on Process Improvement
*Limited data
Writer
Sarah Brown
Designer
Breanne Hunter
Project Manager
Andrew Wright
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2024 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.