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Cognizant Healthcare BPaaS Cognizant Healthcare BPaaS
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Cognizant Healthcare BPaaS
First Look 2021

author - Joe VanDeGraaff
Joe VanDeGraaff
author - Joseph Ybarra
Joseph Ybarra
author - Spencer Larson
Spencer Larson
December 17, 2021 | Read Time: 1  minute

Business process as a service (BPaaS) is a new delivery method for core payer claims and administration solutions that can lighten administrative burdens and increase health plans’ efficiency. Cognizant began offering BPaaS about two years ago (previously offered business management services [BMS] and business process outsourcing [BPO]). Today they have the largest presence in this space, and they actively encourage BPaaS adoption. For this report, KLAS performed in-depth interviews with five organizations using Cognizant’s Healthcare BPaaS model for Facets and QNXT (both acquired from TriZetto).

Key Findings

  1. Cognizant Healthcare BPaaS Customer Experience: An Initial Look
  2. KLAS’ Points to Ponder
  3. Cognizant: Company Profile at a Glance
author - Natalie Jamison
Natalie Jamison
author - Joel Sanchez
Project Manager
Joel Sanchez
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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2024 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.