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Contact Center as a Service (CCaaS)
2026 Vendor Guide
Author
Adam Cherrington
Author
Spencer Snyder
Cloud contact centers are becoming the foundation of modern healthcare access strategies, and adoption of cloud-native Contact Center as a Service (CCaaS) platforms is accelerating. These solutions offer EHR interoperability, AI capabilities, and advanced workforce management tools to improve operational efficiency, enhance the patient experience, and help healthcare organizations scale their digital front door. In response to the increasing number of healthcare leaders asking for information about these solutions, KLAS compiled this vendor guide, which provides an overview of CCaaS options available to healthcare organizations today. As KLAS explored this space and conducted due-diligence conversations with both healthcare leaders and vendors, six vendors were consistently mentioned and, thus, are featured in this guide.
Writer
Sarah Brown
Designer
Kath Spencer
Project Manager
Andrew Wright
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2026 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.