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Digital Rounding 2018
A First Look at Digital Rounding Vendor Performance
Increasingly, payers are adjusting reimbursements based on the quality of the patient experience. This has led to increased interest in rounding solutions that help hospitals measure and improve patient satisfaction during patients’ stays. Solutions are offered from several different vendor types, including those that already specialize in IPS, patient outreach, nurse communications, and consulting; as well as standalone vendors who have not yet been on the KLAS radar. With so many vendors in play, this report will clarify for providers what their options are and what the potential experience will be with the various vendors.
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When it comes to patient engagement, regulatory compliance and patient satisfaction are top of mind for health systems. A new category of software—digital rounding solutions—promises to help boost both compliance and patient satisfaction, primarily within inpatient settings. Based on early successes, interest among provider organizations is growing, and a variety of HIT vendors are jumping in via acquisition, partnerships, or original development. Based on customer feedback, this report takes a first look at the burgeoning set of digital rounding vendors to find out how their solutions are helping and which vendors are making the grade.
Key Topics
- High Overall Satisfaction; Inconsistent Satisfaction but Broader Use among Advisory Board and Vocera Customers
- Vendors Jump into Digital Rounding, but Synergies within Solution Suites Have Yet to Materialize
- Today’s Vendor Strengths May Obscure Weaknesses That Hinder Future Potential
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2019 KLAS Enterprises, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.