Tell us about you

Work Email required

Organization required

First Name required

Last Name required

Job Title required

Phone required (###) ###-####, or int ######...

City required

State/Province required

Tell us about your organization

error messages will go here...

Looks like we’re already familiar with you!

Please press next to continue with the survey.

Looks like we’re already familiar with you!

According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.

If you are trying to access KLAS research data and reports, an email has been sent to   with a link to login.

If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.

Membership Commitment

In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.

By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

Thank You! Your information was submitted successfully!

Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank You! Your information was submitted successfully!

Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.

If you have any further questions please contact info@klasresearch.com or 1-801-226-5120.

Surprise! Looks like we already have an account for you.

An email has been sent to blah@blah.com with a link to login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank you !

Access info about Digital Rounding on your dashboard or bookmark under

(Your Products / Your Organization's Products)

Premium Reports
Subject Expert

Contact KLAS

info@klasresearch.com

801.226.5120

KLAS - Contact KLAS
 Download Report Brief  Download Full Report    Zoom in charts

Preferences

   Bookmark

Related Series

 No Related Series

Related Segments

Related Products

Related Vendors

Related Blogs

 End chart zoom
Digital Rounding 2018
* A page refresh may be necessary to see the updated image

Digital Rounding 2018
A First Look at Digital Rounding Vendor Performance

Authored by: Adam Cherrington and Colin Buckley June 12, 2018 | Read Time: 2  minutes

Current Time Inside Cache Tag Helper: 8/4/2021 10:29:53 PM and Model.reportId = 1327

Increasingly, payers are adjusting reimbursements based on the quality of the patient experience. This has led to increased interest in rounding solutions that help hospitals measure and improve patient satisfaction during patients’ stays. Solutions are offered from several different vendor types, including those that already specialize in IPS, patient outreach, nurse communications, and consulting; as well as standalone vendors who have not yet been on the KLAS radar. With so many vendors in play, this report will clarify for providers what their options are and what the potential experience will be with the various vendors.

Thank you !

Access info about Digital Rounding on your dashboard or bookmark under

(Your Products / Your Organization's Products)

Healthcare Providers,
Want to see more reports?

Not a Provider, contact us for pricing details.

HtmlReportContent Current Time Inside Cache Tag Helper: 8/4/2021 10:29:53 PM and Model.reportId= 1327 and Model.HtmlReportContent_LastWriteTimeUtcInTicks=637533331583641416

digital rounding process

High Overall Satisfaction; Inconsistent Satisfaction but Broader Use among Advisory Board and Vocera Customers

Overall, digital rounding vendors deliver a positive customer experience: four of the six rated receive overall performance scores above 90 (out of 100). For most customers, the experience is positive from the very beginning, with vendors correctly setting expectations, providing successful implementations, and delivering responsive ongoing support. For some customer bases, however, high satisfaction is less consistent. Advisory Board and Vocera users are most likely to report challenges, likely a consequence of having higher expectations created by their deeper adoption across multiple use cases.


overall performance scores

Vendors Jump into Digital Rounding, but Synergies within Solution Suites Have Yet to Materialize

In the last few years, the number of vendors on KLAS’ radar offering digital rounding solutions has doubled, and it continues to grow. In most cases, vendors are pairing digital rounding solutions with other patient engagement offerings through acquisition, partnership, and new development. While vendors advertise synergies among the various components of their patient engagement suites, few customers currently report seeing such benefits. Even so, customer purchases of digital rounding solutions are heavily influenced by which vendors organizations already have existing relationships with for other products and services.


vendor profiles

Today’s Vendor Strengths May Obscure Weaknesses That Hinder Future Potential

Provider organizations routinely say their vendor is meeting expectations very well in several rounding-specific areas. For many, however, expectations are currently somewhat low. Customers often view their rounding solution as little more than an electronic version of an otherwise paper-based process and thus say it has only a moderate impact on the overall patient experience. Many vendors are propping up functionality gaps in areas that could support more sophisticated use in the future—such as adaptability and analytics—with responsive support teams that handle customization requests. This model inhibits customer-driven expansion and may be unsustainable as customer bases continue to grow. Only TruthPoint stands out in the most challenging area of reporting and analytics.


digital rounding ratings
 Download Report Brief  Download Full Report

This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2021 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.