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2024 BEST IN KLAS
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2018
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Digital Rounding 2024
How Well Do Solutions Increase Efficiency for Nurses?
Author
Trey Dye
Author
Jennifer Hickenlooper
Author
Dallin Seely
As consumerism has increased in the healthcare industry, organizations have used digital rounding solutions to measure and improve patients’ satisfaction during their stays. Although adoption of these solutions slowed during the COVID-19 pandemic, digital rounding is once again gaining momentum as healthcare organizations seek to gain visibility into patient needs and increase the efficiency of nursing workflows. This report examines how well digital rounding vendors provide strong partnership, technology, and training to support outcomes and efficiencies for healthcare customers.
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Key Findings:
- Huron CSMs Foster Customer Satisfaction via Strong Partnership & Training; pCare* Customers Highlight Responsive Vendor Communication
- CipherHealth Offers Easy-to-Use Solution; Reporting & Analytics Lead to Variability in Achieving Outcomes
- Get Well Customers Appreciate Support Staff; Gaps in Training & Reporting Leave Users Wanting More
Writer
Natalie Hopkins
Designer
Natalie Jamison
Project Manager
Andrew Wright
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2024 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.