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First Look 2021

author - Paul Hess
Paul Hess
author - Joseph Ybarra
Joseph Ybarra
author - Spencer Larson
Spencer Larson
October 8, 2021 | Read Time: 1  minute

ECP provides a web-based software suite used by assisted living facilities (ALFs), independent living facilities (ILFs), memory care facilities (MCFs), intellectual and developmental disabilities (IDDs) care providers, and pharmacies to help improve clinical outcomes, business performance, and compliance. This report examines the real-life outcomes and satisfaction experienced by ECP customers as well as what key functionality has been adopted, specifically by ALFs, MCFs, and ILFs.

Key Findings

  1. ECP Customer Experience: An Initial Look
  2. Strengths and Opportunities
  3. KLAS’ Points to Ponder
  4. ECP: Company Profile at a Glance
  5. Solution Technical Specifications (provided by ECP)
author - Natalie Jamison
Natalie Jamison
author - Mary Brown
Project Manager
Mary Brown
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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2024 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.