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End-to-End Revenue Cycle Outsourcing 2023
Pursuing Financial and Staffing Stability
Author
Mollie Hunt
Author
Sam Eaquinto
Author
Shawn Howell
Aftershocks of the COVID-19 pandemic have made it difficult for hospitals and health systems to control costs and find and retain the right staff. In an effort to achieve stability, healthcare executives are looking to external partners for help, including end-to-end revenue cycle outsourcing (RCO) firms. Though organizations have similar motivations for partnering with an RCO firm, not all firms take the same approach to meeting clients’ needs. This report examines the performance of end-to-end RCO firms, reasons provider organizations outsource their revenue cycle, why they chose the firms they did, and the models and approaches of these firms.
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Key Findings:
- Ensemble Health Partners Drives Client Loyalty by Going Beyond Meeting Standard RCM KPIs
- Guidehouse (Limited Data) Delivers Beyond Scope to Drive Outcomes for Clients
- R1’s (Limited Data) Largest Clients Are Most Satisfied; Others Mention Lack of Expertise and Outcomes
- RCO Market Energy: Few Options for Internal Revenue Cycle Talent Drives Hospitals and Health Systems to Outsource
Writer
Carlisa Cramer
Designer
Breanne Hunter
Project Manager
Sydney Toomer
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2024 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.