Revenue Cycle Outsourcing 2021
Choosing A Strategic Partner

Author
Boyd Stewart

Author
Alex McIntosh

May 13, 2021 | Read Time: 6 minutes

Entrusting your organization’s financial health to a revenue cycle outsourcing (RCO) firm can feel like giving up the keys to the kingdom. However, these firms can offer economies of scale, industry expertise, and financial outcomes that are difficult to duplicate in-house. To determine which firms are the most trusted RCO partners, this report explores market energy data from 15 recent RCO contracts (a majority of the decisions made in the last two years) as well as satisfaction feedback from current clients.

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Key Findings:

Client Experience Insights
Ensemble Excels in Delivering Tangible Outcomes to Midsized Organizations; R1 Clients Optimistic for the Future
nThrive No Longer Seen as Trusted Partner for RCO
Conifer Health Solutions’ Ongoing Execution Misses & R1’s Early Implementation Missteps Have Reduced Client Perceptions of Value
Ensemble Health Partners & R1 Clients Most Likely to Buy Again, Due in Part to High Strategic Ability
RCO Market Energy
What Motivates Organizations to Outsource Revenue Cycle Management?
Reasons Firms Are Selected (or Not Selected)

Designer
Jess Wallace-Simpson

Project Manager
Natalie Jamison

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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2022 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.