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Revenue Cycle Outsourcing 2021
Choosing A Strategic Partner

author - Boyd Stewart
Boyd Stewart
author - Alex McIntosh
Alex McIntosh
May 13, 2021 | Read Time: 6  minutes

Current Time Inside Cache Tag Helper: 1/30/2023 1:11:44 AM and Model.reportId = 1913

Entrusting your organization’s financial health to a revenue cycle outsourcing (RCO) firm can feel like giving up the keys to the kingdom. However, these firms can offer economies of scale, industry expertise, and financial outcomes that are difficult to duplicate in-house. To determine which firms are the most trusted RCO partners, this report explores market energy data from 15 recent RCO contracts (a majority of the decisions made in the last two years) as well as satisfaction feedback from current clients.

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Current Time Inside Cache Tag Helper: 1/30/2023 1:11:44 AM and Model.reportId = 1913

Key Findings:

  1. Client Experience Insights
  2. Ensemble Excels in Delivering Tangible Outcomes to Midsized Organizations; R1 Clients Optimistic for the Future
  3. nThrive No Longer Seen as Trusted Partner for RCO
  4. Conifer Health Solutions’ Ongoing Execution Misses & R1’s Early Implementation Missteps Have Reduced Client Perceptions of Value
  5. Ensemble Health Partners & R1 Clients Most Likely to Buy Again, Due in Part to High Strategic Ability
  6. RCO Market Energy
  7. What Motivates Organizations to Outsource Revenue Cycle Management?
  8. Reasons Firms Are Selected (or Not Selected)
author - Jess Wallace-Simpson
Jess Wallace-Simpson
author - Natalie Jamison
Project Manager
Natalie Jamison
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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2023 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.