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Epic Bugsy Examining Success Principles and Resource Demands 2026
Author
Jackson Tate
Author
Lance Merrell
Despite a hot streak of winning new contracts, Epic Bugsy consistently scores low. This report will explore the following questions: What contributes to their low scores? How much work does it take to make Bugsy work? What is built out of the box, and what do customers need to build themselves?
This report is tentative in nature. KLAS may add, remove, or modify the topics or adjust timing. If you are interested in purchasing or participating in the research for this report, we would like to hear from you. Please reach out to the report contact.
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Writer
Sarah Brown
Designer
Nikki Christensen
Project Manager
Andrew Wright
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2025 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.