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HIT Advisory Services 2019
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HIT Advisory Services 2019
Seasoned vs. Developing Firms

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Implementation and go-live work is on the decline as healthcare organizations shift their focus to more strategic projects. Many firms that traditionally provided tactical services have responded by expanding their offerings to include more HIT advisory work. Given the influx of options, organizations are asking KLAS, “Can the developing firms meet my needs, or are seasoned firms a safer bet?” The answer is that there are many high-performing options in both groups, and organizations must consider several factors to find the best fit.

Key Findings

  1. Seasoned Firms Impact Advisors, Nordic, & Chartis Group Bring Strongest Experience & Consistently High Performance
  2. High Satisfaction for Huntzinger, Optimum, and ECG Clients Driven by Strong Services and Money’s Worth; Leidos Health Has Highest Percentage of Unsatisfied Customers
  3. The Bottom Line on Developing Firms
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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2019 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.