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IT Advisory Services 2023
What Services Do Firms Offer and How Consistently Do They Perform?
Author
Trent Davis
Author
Jonathan Christensen
Author
Doug VanWagenen
In the IT advisory space, many firms perform well, but the breadth of their expertise varies—some firms offer many services, while others focus on a specific area. This report examines the breadth of firms’ validated services as well as client satisfaction and performance consistency. To provide better transparency into IT advisory services, KLAS has broken them into the following four segments: IT planning and assessment, revenue cycle optimization, clinical optimization, and analytics advisory services. Additionally, this report categorizes firms into four groups based on validated engagements:
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Key Findings:
- Chartis Leads, Providing Most Consistently Positive Experience; Tegria & Nordic Continue to Deliver Highly Successful Projects amid Growth
- Accenture Provides Value to Large Organizations; ECG Management Consultants Clients Note Inconsistencies in Consultant Quality
- Huron Provides Highly Rated, Consistent Experiences; Galen Healthcare & PwC (Both Limited Data) Partner with Clients & Exceed Expectations
- Clients See Pivot Point Consulting as a Partner, Note Some Staffing Misses; Deloitte Clients (Limited Data) Feel Value Is Lacking Due to High Cost
- Chi-Matic and Guidehouse (Limited Data) Are Trusted Partners; Clients See Variation in Performance with Prominence and EY (Limited Data)
Writer
Natalie Hopkins
Designer
Bronson Allgood
Project Manager
Ally Dove
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2024 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.