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HIT Professional Services Outlook 2025
CIO Priorities, Spending Plans & Partnership Strategies
Author
Warren Whitford
Author
Kevin Huang
As healthcare technology advances, organizations increasingly rely on skilled experts to implement, manage, and optimize these tools. Yet demographic shifts, workforce shortages, and competition from higher-paying industries have made attracting and retaining skilled talent increasingly difficult. Further, shifting federal policies and evolving reimbursement models have added uncertainty and financial pressure to an already complex environment. To address both workforce and financial challenges, many healthcare organizations turn to HIT professional services firms for support—ranging from strategic consulting and advisory work to implementation assistance, staff augmentation, and managed services. To understand healthcare leaders’ approach to this market, where they are continually pressured to do more with less, KLAS interviewed 105 CIOs about their strategies and plans for investing in HIT professional services to drive results. (See KLAS’ recent Executive Voices 2025 report for additional insights on C-level priorities.)
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Key Findings:
- Financial Pressures Haven’t Slowed CIOs’ Investment in Professional Services
- CIOs Are Investing Professional Services Dollars in Foundational & Future-Facing Areas
- HIT-Focused Firms, Especially Impact Advisors, Lead CIO Mindshare—Yet Overall Mindshare Remains Fragmented
Writer
Carlisa Cramer
Designer
Kath Spencer
Project Manager
Sydney Toomer
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2025 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.