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Executive Voices 2025
Understanding the Healthcare IT Needs of C-Suite Leaders
Author
Emily Paxman
For healthcare organizations, every decision regarding technology carries weight. Yet many software vendors struggle to understand the broader goals and constraints of the healthcare executives making purchase decisions. Even when offering focused solutions, vendors cannot truly support healthcare organizations’ success unless they grasp what the leaders are trying to accomplish. At KLAS, our mission is to amplify the voice of the provider to drive meaningful change. As such, this report shares insights from healthcare’s C-level leaders in enterprise leadership, operational/technological, and clinical roles—detailing what they are working toward, what stands in their way, and how vendors can better support them. We hope these perspectives lead to more thoughtful engagement and stronger partnerships that center on healthcare organizations’ success.
Writer
Sarah Brown
Designer
Jess Wallace-Simpson
Project Manager
Joel Sanchez
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2025 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.