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Home Health 2024
Which Vendors Are Providing Innovation & Value in a Shifting Market?
Author
Paul Hess
Author
Paul Warburton
Over the last few years, the home health market has undergone extensive changes following mergers and acquisitions, fluctuating regulatory requirements, and shifts in the workforce. As a result, user frustration around home health solutions has increased, and home health agencies have sought greater collaboration, development, and automation from their vendors, with some customers even reconsidering their current investments. Through a look at current market share, recent purchase decisions, and customer satisfaction, this report examines which home health vendors are best meeting provider needs, developing functionality, and driving value for customers.
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Key Findings:
- With Many Large Customers, Homecare Homebase Leads in Market Share by a Wide Margin
- Homecare Homebase & MatrixCare Most Considered for Their Stability & Consistency
- Homecare Homebase, Netsmart & WellSky Pricing Models Hinder Value
- For Health System–Owned Home Health Agencies, Epic Offers Broad Technology & Innovation
Writer
Carlisa Cramer
Designer
Bronson Allgood
Project Manager
Andrew Wright
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2024 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.