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Home Health 2022
Exploring Technology Satisfaction in a Dynamic Market
Author
Paul Hess
Author
Paul Warburton
The home health market has seen renewed energy since 2020 as COVID-19 and efforts to improve outcomes and decrease costs have shifted more care to the home. As a result, the number of home health agencies has grown. Amid this growth, home health agencies continue to face complex billing and a limited labor market. They want to make the right EMR investments and fully leverage those investments in ways that improve operational efficiency and interoperability, minimize the need for other IT purchases, and keep clinicians happy (thereby mitigating turnover). This report looks at which home health vendors best drive clinician satisfaction. A similar report for hospice is planned for 2023.
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Key Findings
- Homecare Homebase Is the Vendor of Choice for Large Independent Organizations, Despite Lagging Development
- Independent Agencies Most Satisfied with MatrixCare, Citing Strong Clinician Workflows
- Epic, MEDITECH Deliver Needed Integration for Health System–Owned Agencies
- Customers of Go-Forward Netsmart Solution Suffer from Similar Support & Functionality Challenges as Predecessors
Writer
Carlisa Cramer
Designer
Bronson Allgood
Project Manager
Andrew Wright
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2024 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.