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Implementation Services for Infor ERP 2023
Part of a Series on ERP Implementations
Author
Kaleb Harris
Author
Ciera Walker
Author
Dallin Seely
Many provider organizations are adopting new cloud-based ERP solutions, but implementing an ERP solution is a big undertaking that can affect day-to-day business. Due to the breadth of areas ERP touches as well as post-COVID-19 staffing challenges, organizations are engaging firms that offer implementation leadership and business transformation services. This report examines client experiences with firms who provide implementation services for Infor’s ERP suite. (Engagements for implementing other vendors’ ERP solutions are excluded from this research. In early 2023, KLAS published Implementation Services for Workday ERP; KLAS also plans to publish future research on firms that implement Oracle’s ERP software.)
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Key Findings:
- Infor* Customers Appreciate Vendor’s Investment in Long-Term Partnerships; Turnover Leads to Inconsistent Staff Experience
- Deloitte* Offers Experienced, Engaged Leaders to Large Organizations; Day-to-Day Resources Often Miss During Execution
- ROI Healthcare Solutions Offers Consistently Knowledgeable Staff & Successful Project Management; Bails Provides High Value for Cost; Apex Systems* Staff Quality Varies amid Turnover
*Limited data
Writer
Natalie Hopkins
Designer
Natalie Jamison
Project Manager
Ally Dove
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2024 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.