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Interactive Patient Systems 2017

Interactive Patient Systems 2017
Turning Interactivity into Outcomes

Authored by: | Read Time: 4 minutes

Interactive patient systems (IPS) represent a major investment compared to the televisions and video players they replace. Fortunately, IPS solutions have been largely successful in meeting two key needs: educating and entertaining patients. But that is just the beginning of what IPS solutions can do, say vendors. Expanded capabilities—such as EMR integration, real-time patient communication, and additional entertainment options—promise to further improve patients’ experiences and engagement. This report examines which IPS vendors most consistently deliver on their customers’ expected outcomes.

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Key Topics

  1. TVR Communications Leads Performance; Early Epic Users Also Pleased
  2. Cerner and Epic Displacing Few Best-of-Breed Vendors
  3. GetWellNetwork Customers Report High Expectations for Functionality Despite Uneven Delivery
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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2018 KLAS Enterprises, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.