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Microsoft Acquisition of Nuance 2021 Microsoft Acquisition of Nuance 2021
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Microsoft Acquisition of Nuance 2021
Nuance Customer Perceptions of Acquisition's Impact

author - Boyd Stewart
Boyd Stewart
author - Joshua Jensen
Joshua Jensen
author - Tyler Sycamore
Tyler Sycamore
December 10, 2021 | Read Time: 6  minutes

Current Time Inside Cache Tag Helper: 9/25/2023 9:31:05 AM and Model.reportId = 1992

In April 2021, Microsoft signaled a further push into the healthcare industry by announcing their acquisition of speech recognition and artificial intelligence vendor Nuance. To gauge customer perceptions of this acquisition, KLAS interviewed 39 of Nuance’s healthcare customers to get their thoughts on how the acquisition might impact their organizations going forward.

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Current Time Inside Cache Tag Helper: 9/25/2023 9:31:05 AM and Model.reportId = 1992

Key Findings

  1. Majority of Respondents Report Neutral or Favorable Reaction toward Acquisiton
  2. Handful of Organizations Expect to Increase their Engagement with Nuance
  3. Customers Highlight Opportunity for Increased Innovation, Note Concerns about Potential for Support to Slip
  4. Nuance Customers to Microsoft: Don't Lose Focus on Relationships or Nuance's Core Products
  5. Statement from Microsoft
author - Madison Moniz
Madison Moniz
author - Joseph Ybarra
Project Manager
Joseph Ybarra
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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2023 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.