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Outsourced Revenue Cycle Services 2019
Are Outsourced Revenue Cycle Services Worth the Investment?
Provider organizations investing in outsourced revenue cycle services to relieve cost and resource burdens need their firms to take true ownership of the complex revenue cycle and deliver accordingly. Unfortunately, some firms are falling short—most common for clients using full revenue cycle outsourcing (RCO). As a result, organizations are increasingly choosing and generally report more success with extended business office services (EBOS), which are more focused in scope. KLAS spoke to 140 provider organizations using RCO or EBOS to determine which firms are delivering and which are falling behind.
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Key Findings
- 70% of Cerner RCO Clients and 33% of All Respondents Have Buyer’s Remorse
- Navigant Partners with a Flexible Approach; Analytics Tools from R1 RCM (Limited Data) Drive Satisfaction
- MediRevv Drives Outcomes with Strong Pre-Engagement Planning; PwC Offers Strategic Guidance Based on Analytics Insights
- MedAssist & HGS (Limited Data) Create Transparency with Proactive, Detailed Performance Reports and Regular Review Meetings
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2019 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.