Patient & Consumer Innovation Summit 2023

Author
Adam Cherrington

Author
Dan Czech

Author
Spencer Snyder

March 14, 2024 | Read Time: 16 minutes

In November 2023, KLAS hosted the third Patient & Consumer Innovation (PCI) Summit in Salt Lake City, Utah. Thought leaders from healthcare delivery organizations and HIT companies were in attendance, along with—most importantly—patient representatives. All attendees came together to discuss the transformation necessary to more fully involve patients in healthcare and measure what matters most to healthcare organizations. Drawing on responses from both a pre-summit survey and small-group discussions at the summit, this paper highlights KLAS’ updated patient engagement framework and shares best practices for patient communication and patient self-scheduling.

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Provider Organizations

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HIT Companies

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Key Findings:

The Updated KLAS Patient Engagement Framework
Patient Communication Insights
Patient Self-Scheduling Insights
Findings from the KLAS Patient Voice Collaborative
Technology/Capabilities Appendix
Fundamental Principles to Consider in Your Patient Engagement Strategy & Technology Platform
Summit Attendees

Writer
Sarah Hanson

Designer
Jessica Bonnett

Project Manager
Andrew Wright

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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2024 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.