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Patient & Consumer Innovation Summit 2023 Patient & Consumer Innovation Summit 2023
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Patient & Consumer Innovation Summit 2023

author - Adam Cherrington
Adam Cherrington
author - Dan Czech
Dan Czech
author - Spencer Snyder
Spencer Snyder
March 14, 2024 | Read Time: 16  minutes

In November 2023, KLAS hosted the third Patient & Consumer Innovation (PCI) Summit in Salt Lake City, Utah. Thought leaders from healthcare delivery organizations and HIT companies were in attendance, along with—most importantly—patient representatives. All attendees came together to discuss the transformation necessary to more fully involve patients in healthcare and measure what matters most to healthcare organizations. Drawing on responses from both a pre-summit survey and small-group discussions at the summit, this paper highlights KLAS’ updated patient engagement framework and shares best practices for patient communication and patient self-scheduling.

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Key Findings:

  1. The Updated KLAS Patient Engagement Framework
  2. Patient Communication Insights
  3. Patient Self-Scheduling Insights
  4. Findings from the KLAS Patient Voice Collaborative
  5. Technology/Capabilities Appendix
  6. Fundamental Principles to Consider in Your Patient Engagement Strategy & Technology Platform
  7. Summit Attendees
author - Sarah Hanson
Sarah Hanson
author - Jessica Bonnett
Jessica Bonnett
author - Andrew Wright
Project Manager
Andrew Wright
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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2024 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.