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Patient Engagement Ecosystem 2019
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Patient Engagement Ecosystem 2019
Is the Industry Aligned?

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Patient engagement is one of the most complex and overwhelming areas of healthcare IT that KLAS measures, involving dozens of relevant HIT capabilities and a slew of vendors claiming to offer them. To cut through the noise in this chaotic market, KLAS has undertaken several research initiatives, including this Patient Engagement Ecosystem, which explores how closely vendors’ claimed capabilities align with provider organizations’ patient engagement priorities. Due to the profusion of vendors in the market and the large number of technology capabilities to consider, the ecosystem encompasses this report as well as additional content on the KLAS website. For reader ease, links to this online content are provided where applicable.

Key Findings

  1. How Is Vendor Alignment Measured?
  2. In Sea of Options, Allscripts, CipherHealth & GetWellNetwork Stand Out for Multi-Product Offerings That Are (at Least) Fairly Well Aligned
  3. Portal Solutions from Epic, athenahealth, & NextGen Closely Aligned with Provider Energy
  4. SONIFI Health and pCare Provide Strong Options in High-Priority Area of Patient Experience
  5. Among a Plethora of Outreach Options, Orca and Luma Report Deep Access and Navigation Capabilities
  6. Of More Focused Solutions, Salesforce’s Flexibility and Docent’s Breadth Cover a Wider Variety of Needs
  7. Achieved Outcomes Still Largely Provider-Centric; Patient Satisfaction Leads the Way
  8. Performance Data for Select Vendors
  9. KLAS Measurement of Patient Engagement Technology—A Road Map
  10. Explore by HIT Capability
  11. Explore by Vendor
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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2019 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.