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Patient Engagement Platforms 2020
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Patient Engagement Platforms 2020
Which Vendor Can Be Your One-Stop Shop?

January 8, 2021 | Read Time: 9  minutes

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Provider organizations have begun to consistently ask who, if anyone, can be a one-stop shop for patient engagement—allowing organizations to consolidate vendors and create a unified patient experience. Directed by the voices of provider and vendor executives, along with patients themselves, KLAS has helped the industry define “patient engagement platforms” through a series of reports and summits. This report is a culmination of those efforts, intended to help provider organizations understand who they can turn to for all (or almost all) of their patient engagement needs. Included in this study are insights from 153 of the broadest-adopting customers across 33 vendors.

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Current Time Inside Cache Tag Helper: 3/8/2021 10:53:55 AM and Model.reportId = 1529

Key Findings:

  1. Epic Rises above the Rest, as EMR-Centric Platforms Most Closely Approach a One-Stop Shop; Across Vendors, Patient Adoption Limited
  2. With Differing Approaches, Luma Health, Twistle, Phreesia, and GetWellNetwork Stretch beyond Initial Niche
  3. Despite Claims of Broad Platforms, Orca, SONIFI, and WELL Remain More Narrowly Used
  4. Communication Capabilities Most Likely to Be Adopted; Jellyfish, SR Health, Relatient, and PerfectServe Stand Out
  5. Patient Engagement Performance
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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2021 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.