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Patient Engagement Platforms 2020 Patient Engagement Platforms 2020
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Patient Engagement Platforms 2020
Which Vendor Can Be Your One-Stop Shop?

author - Adam Cherrington
Author
Adam Cherrington
author - Madison Fujimoto
Author
Madison Fujimoto
author - Dan Czech
Author
Dan Czech
 
January 8, 2021 | Read Time: 9  minutes

Current Time Inside Cache Tag Helper: 1/25/2022 3:12:56 AM and Model.reportId = 1529

Provider organizations have begun to consistently ask who, if anyone, can be a one-stop shop for patient engagement—allowing organizations to consolidate vendors and create a unified patient experience. Directed by the voices of provider and vendor executives, along with patients themselves, KLAS has helped the industry define “patient engagement platforms” through a series of reports and summits. This report is a culmination of those efforts, intended to help provider organizations understand who they can turn to for all (or almost all) of their patient engagement needs. Included in this study are insights from 153 of the broadest-adopting customers across 33 vendors.

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Current Time Inside Cache Tag Helper: 1/25/2022 3:12:56 AM and Model.reportId = 1529

Key Findings:

  1. Epic Rises above the Rest, as EMR-Centric Platforms Most Closely Approach a One-Stop Shop; Across Vendors, Patient Adoption Limited
  2. With Differing Approaches, Luma Health, Twistle, Phreesia, and GetWellNetwork Stretch beyond Initial Niche
  3. Despite Claims of Broad Platforms, Orca, SONIFI, and WELL Remain More Narrowly Used
  4. Communication Capabilities Most Likely to Be Adopted; Jellyfish, SR Health, Relatient, and PerfectServe Stand Out
  5. Patient Engagement Performance
author - Amanda Wind Smith
Writer
Amanda Wind Smith
author - Madison Fujimoto
Designer
Madison Fujimoto
author - Mary Brown
Project Manager
Mary Brown
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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2022 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.