KLAS Contact
Contact KLAS
Contact KLAS
2025 BEST IN KLAS
Preferences
Related Series
2023
2021
2020
Related Segments
Patient Financial Engagement 2025
Examining Vendor Performance in a Maturing, Well-Performing Market
Author
Don Seamons
Author
Spencer Snyder
Patient financial engagement (PFE) solutions are essential to revenue cycle management, enabling healthcare organizations to deliver a more transparent and convenient financial experience for patients. Effective PFE solutions enhance cash flow, reduce administrative complexity, and strengthen patient satisfaction and loyalty. In this maturing market, vendor performance is generally high; for example, interviewed organizations report satisfaction with their solution’s impact on collection rates. However, differences in service quality, partnership strength, and financial impact distinguish vendors. This report provides insight into how PFE vendors compare, helping healthcare organizations identify the partners best suited to support their consumer-focused financial strategies.
If you don't have a login, getting started is easy.
Key Findings:
- Epic Delivers Unified, Reliable Experience Thanks to Integration & Innovation; Complexity & Training Are Ongoing Challenges
- RevSpring & Cedar Highlighted for Product Accuracy & Training; Cedar Respondents Least Satisfied with Solution’s Impact on Cost to Collect
- Flywire & Waystar Praised for Transparent Pricing; Both Vendors Could Improve Relationship with Customers
Writer
Sarah Brown
Designer
Nikki Christensen
Project Manager
Sydney Toomer
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2025 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.