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Patient Financial Engagement 2025
Examining Vendor Performance in a Maturing, Well-Performing Market
Author
Don Seamons
Author
Spencer Snyder
Patient financial engagement (PFE) solutions are essential to revenue cycle management, enabling healthcare organizations to deliver a more transparent and convenient financial experience for patients. Effective PFE solutions enhance cash flow, reduce administrative complexity, and strengthen patient satisfaction and loyalty. In this maturing market, vendor performance is generally high; for example, interviewed organizations report satisfaction with their solution’s impact on collection rates. However, differences in service quality, partnership strength, and financial impact distinguish vendors. This report provides insight into how PFE vendors compare, helping healthcare organizations identify the partners best suited to support their consumer-focused financial strategies.
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Writer
Sarah Brown
Designer
Nikki Christensen
Project Manager
Sydney Toomer
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2025 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.