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Patient Financial Engagement 2023
Patient Financial Experience 2020

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Pulse Check—Patient Financial Engagement 2021 Pulse Check—Patient Financial Engagement 2021
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Pulse Check—Patient Financial Engagement 2021
Recent PFE Adopters Realizing Outcomes

author - Mac Boyter
Mac Boyter
author - Alex McIntosh
Alex McIntosh
October 12, 2021 | Read Time: 5  minutes

Current Time Inside Cache Tag Helper: 9/26/2023 3:27:01 PM and Model.reportId = 1999

Interest in patient financial engagement (PFE) solutions is high as provider organizations seek to improve their revenue cycle and the patient financial experience. As part of other research, KLAS interviewed 13 financial leaders whose organizations have recently adopted a PFE solution. Though from a small sample, these interviews yielded valuable insights regarding the outcomes that are possible with a PFE platform. While future KLAS research will explore more vendor-differentiating insights, this report provides an early pulse check on the potential PFE solutions have to elevate the patient experience while improving provider organization revenue (a rare combination). A small amount of data from KLAS’ standard software performance evaluation is also included to provide context as to how each vendor is performing in the market.

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Current Time Inside Cache Tag Helper: 9/26/2023 3:27:01 PM and Model.reportId = 1999

Key Findings:

  1. Main Reason for Adopting a PFE Solution Is to Improve Patient Financial Experience
  2. Majority of Organizations Achieve Key Outcomes & Near-Immediate ROIs
  3. Few Organizations Foresee Using PFE Solution from Their EMR Vendor
  4. Organizations Achieve Valuable Outcomes with Their PFE Solutions
author - Sarah Hanson
Sarah Hanson
author - Natalie Jamison
Project Manager
Natalie Jamison
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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2023 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.