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Patient Financial Engagement 2023
A High-Performing Market, though No One-Size-Fits-All Option
Author
Gordon Bishop
Author
Alex McIntosh
Author
Tyler Sycamore
Patient financial engagement solutions help healthcare organizations deliver a more consumer-oriented experience and support patients’ financial needs. Patients are more likely to have a satisfactory healthcare experience when they have a strong understanding of their cost of care. This report examines customer satisfaction with patient financial engagement solutions—including functionality, integration, and the overall impact on patients.
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Key Findings:
- Patient Financial Engagement Vendors High Performing Overall, with Unique Strengths & Challenges
- Vendors Delivering on Patient Satisfaction; Simplicity of Experience for Patients and Staff a High Priority
- With No Comprehensive Solution, Organizations Want More Functionality and Integration
- Price Transparency and Previsit Technology at the Heart of Forward-Looking Development
- Vendor Perspectives on the Future of Patient Financial Engagement
Writer
Amanda Wind
Designer
Jessica Bonnett
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2025 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.