Patient Financial Experience 2020
Driving Additional Revenue by Improving the Financial Experience

Author
Mac Boyter

Author
Alex McIntosh

December 17, 2020 | Read Time: 8 minutes

Fostering a positive financial experience for patients—and thereby capturing a more steady stream of revenue—is critical as healthcare organizations deal with the financial uncertainty created by COVID-19 and other industry forces. This report looks closely at patient financial engagement platforms and patient financing services—two segments of the patient financial experience market—to determine how vendors compare in terms of customer satisfaction, what capabilities customers find most beneficial, and what benefits have been achieved for patients.

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Writer
Elizabeth Pew

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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2022 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.