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2026 BEST IN KLAS
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Points of Light 2026
Advancing Payer–Provider Collaboration Through Interoperability, Alignment & Measurable Impact
Author
Mac Boyter
Author
Aurene Wilford
Author
Sidnee Wood
Strategic partnerships among provider organizations, payers, and HIT vendors are improving data sharing, operational efficiency, quality of care, and financial performance. KLAS’s annual K2 Collaborative Points of Light awards celebrate such partnerships’ successes—or “points of light”—in lowering costs, streamlining administrative processes, and enhancing the patient, provider, and payer experience. 24 partnerships were awarded a 2026 Points of Light award, and this report showcases their approaches and results as examples of what can be achieved through strong collaboration. To support more effective alignment between payers, providers, and vendors in addressing critical pain points, this Executive Insights section offers a high-level overview of the challenges these award recipients confronted, the outcomes they achieved, and key lessons learned from their efforts. The complete report includes detailed case studies of each partnership.
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Key Findings:
- Points of Friction: 2026 Collaborators Primarily Focus on Improving VBC Strategies
- Underlying Systemic Issues That Shape How Points of Friction Manifest
- Technology Strategies Used to Address Points of Friction
- Points of Light: Most Common Outcomes Include Improved Data Sharing & Improved Quality of Care
- Key Lessons Learned
- Scalable Transformation Requires Disciplined Governance, Executive Alignment & Structured Oversight
- Transparent Performance Measurement Is Essential to Sustaining Trust & Realizing ROI
- Strategic Imperatives Must Be Implemented to Advance VBC Performance
- Operationalizing New Technology & Innovations Requires Disciplined, Structured Change Management & Shared Accountability
- Overview of Points of Light Collaborations—by Type of Challenge Addressed
Writer
Sarah Brown
Designer
Natalie Jamison
Project Manager
Amanda Wind
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2026 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.