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2024 BEST IN KLAS
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Release of Information 2023
Examining Digital Technology & Vendor Efficiency
Author
Justin Porter
Author
Jennifer Hickenlooper
Author
Jaren Day
With information blocking regulations pushing for patients to have enhanced, easier access to their data, healthcare organizations increasingly need technology that improves release of information (ROI) efficiency. Services firms in the ROI space are generally high performing, with most offering similar strengths and experiencing similar challenges. To provide differentiation, this report looks at (1) different ROI service models and which firms perform best for each model, (2) how firms perform operationally, and (3) what technology efficiencies measured firms provide.
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Key Findings:
- MRO Drives High Client Satisfaction across Service Models; Ciox Health Clients on Shared Model Report Receiving High Value
- Sharecare Noted for Strong Execution amid Staffing Coverage Challenges; Verisma Provides Good Accuracy/Quality, Staffing Struggles Lead to Inconsistent Execution for Some Clients
- Clients of MRO, HealthMark Group & Ciox Health Exceed Customer Expectations through Improved Technology Efficiencies
Writer
Natalie Hopkins
Designer
Jess Wallace-Simpson
Project Manager
Andrew Wright
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2024 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.