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Release of Information (ROI) 2018

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Release of Information 2021 Release of Information 2021
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Release of Information 2021
Differentiating Firms in a High-Satisfaction Market

author - Mac Boyter
Mac Boyter
author - Jennifer Hickenlooper
Jennifer Hickenlooper
March 23, 2021 | Read Time: 5  minutes

Current Time Inside Cache Tag Helper: 12/3/2022 4:45:06 AM and Model.reportId = 1737

The release of information (ROI) services market is a well-established segment with generally high overall client satisfaction. Market share leader Ciox Health and 2021 Best in KLAS winner MRO have long-standing experience in ROI; Sharecare and Verisma have smaller customer bases but are widening the field of options for healthcare organizations. To understand these firms’ strengths and areas of opportunity, this report explores their retrieval accuracy, ability to work with third-party requesters, and staff quality.

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Current Time Inside Cache Tag Helper: 12/3/2022 4:45:06 AM and Model.reportId = 1737

Key Findings:

  1. Ciox Health Shows Improvement; MRO Continues High Satisfaction
  2. Sharecare & Verisma Show Promise
  3. Sharecare Executes High Retrieval Accuracy/Quality (for Mostly Midsize Hospitals); MRO Sees Occasional Misses
  4. Ciox Health, MRO & Verisma Foster Positive Interactions with Third-Party Requesters
  5. Inconsistent Staff Quality a Struggle for Some Ciox Health, Verisma Clients
author - Elizabeth Pew
Elizabeth Pew
author - Natalie Jamison
Project Manager
Natalie Jamison
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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2022 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.

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