SDOH Referral Networks 2021
A First Look at Connecting Providers with Community Resources

Author
Bradley Hunter

Author
Paul Warburton

March 30, 2021 | Read Time: 7 minutes

Adoption of technology to help provider organizations manage SDOH referrals is still early, but interest is growing as organizations seek to take on more value-based reimbursement risk. This report provides a first look at customer satisfaction with various SDOH referral network solutions and examines the parts of the SDOH referral process in which these solutions are being used. All measured vendors in this early market have overall scores above 90 (out of 100), indicating high overall satisfaction. Shifts in satisfaction are possible as the market matures and the number of KLAS ratings increases.

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Key Findings:

Industry Insights
Customer Experience Insights
Cross-Industry Experience of Aunt Bertha and Unite Us Drives Adoption and Outcomes
Delivery of New Technology: Aunt Bertha Updates Are Timely & Tailored to Customer Requests
Product Functionality: NowPow Customers Seek Better Analytics
Integration: Early Signify Health Customers Report Strong EMR Interfacing
Aunt Bertha, NowPow, Signify Health, and Unite Us Adopted for a Large Majority of SDOH Capabilities
Vendor Bottom Lines

Writer
Elizabeth Pew

Designer
Jess Wallace-Simpson

Project Manager
Natalie Jamison

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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2021 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.