Tell us about you

Work Email required

Organization required

First Name required

Last Name required

Job Title required

Phone required (###) ###-####, or int ######...

City required

State/Province required

Tell us about your organization

error messages will go here...

Looks like we’re already familiar with you!

Please press next to continue with the survey.

Looks like we’re already familiar with you!

According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.

If you are trying to access KLAS research data and reports, an email has been sent to   with a link to login.

If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.

Membership Commitment

In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.

By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

Thank You! Your information was submitted successfully!

Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank You! Your information was submitted successfully!

Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.

If you have any further questions please contact info@klasresearch.com or 1-801-226-5120.

Surprise! Looks like we already have an account for you.

An email has been sent to blah@blah.com with a link to login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank you !

Access info about Small Practice Ambulatory EMR/PM (10 or fewer Physicians) on your dashboard or bookmark under

(Your Products / Your Organization's Products)

Premium Reports
Subject Expert

Contact KLAS

info@klasresearch.com

801.226.5120

KLAS - Contact KLAS
 Download Report Brief  Download Full Report    Zoom in charts

Preferences

   Bookmark

Related Series

Small Practice Ambulatory EMR/PM (1–10 Physicians) 2017
|
2017
Ambulatory EMR Performance 2015 (1-10 Physicians)
|
2015
2013 Ambulatory EMR Performance (1-10 Physicians)
|
2013
Ambulatory EMR Report 2006 (1-5 Physician Practices)
|
2006

Related Segments

Related Products

Related Vendors

Related Blogs

 End chart zoom
Small Practice Ambulatory EMR/PM (10 or Fewer Physicians) 2019
* A page refresh may be necessary to see the updated image

Small Practice Ambulatory EMR/PM (10 or Fewer Physicians) 2019
Building Strong Foundations for Customer Success

Authored by: Aaron Gleave and Alex McIntosh February 5, 2019 | Read Time: 4  minutes

Current Time Inside Cache Tag Helper: 8/1/2021 10:11:58 AM and Model.reportId = 1455

As healthcare has moved beyond meaningful use, small practices have begun to expect more from their vendors and to look for EMRs that do morethan meet basic regulatory requirements. As a result, EMR/PM satisfaction among small practices (10 or fewer physicians) has varied greatly over thepast year—scores for a number of vendors have swung more than 10 percentage points (some positively, some negatively). To explore what the futureholds for this market, KLAS spoke to hundreds of small practice customers about their EMR/PM experiences and needs and also interviewed executivesand representatives from AdvancedMD, Allscripts, Aprima, athenahealth, Azalea Health, CareCloud, Cerner, CureMD, eMDs, Greenway Health, Kareo,NextGen, Quest Diagnostics, and Virence Health (GE Healthcare) to find out how these vendors plan to increase customer satisfaction going forward.

Thank you !

Access info about Small Practice Ambulatory EMR/PM (10 or fewer Physicians) on your dashboard or bookmark under

(Your Products / Your Organization's Products)

Healthcare Providers,
Want to see more reports?

Not a Provider, contact us for pricing details.

HtmlReportContent Current Time Inside Cache Tag Helper: 8/1/2021 10:11:58 AM and Model.reportId= 1455 and Model.HtmlReportContent_LastWriteTimeUtcInTicks=637534089067627758

NextGen Healthcare, CureMD, and Aprima Most Aligned to Deliver Customer Success

what are the most important vendor product attributes for small practices

When asked to name the top things EMR/PM vendors should focus on, small practices overwhelmingly say that before addressing more advanced issues, their vendors need to first figure out how to meet small practices’ needs for product functionality, product usability, and vendor support and guidance. NextGen Healthcare is the only vendor whose self-reported priorities align completely with this desired focus, though responses from Aprima and CureMD also show alignment in many areas.

This high alignment contributes to these three vendors’ having higher weighted overall satisfaction scores (weighted based on small practices’ top priorities) and leads many customers to view them less as technology suppliers and more as partners who deliver a strong foundation for future client success.

Practices Want CareCloud, Cerner, and eMDs to Focus on the Basics

which vendors are most aligned with small practices needs

In their interviews with KLAS, CareCloud, Cerner, and eMDs all emphasized that delivering new technology (bells and whistles) is their number one focus. Such features can be beneficial once practices’ basic needs for functionality, usability, and support are met, but the fact that CareCloud, Cerner, and eMDs have lower customer satisfaction highlights a misalignment between what small practices need and what these vendors are focused on. Virence Health (formerly GE Healthcare) is relatively aligned to what small practices need, and customers report cautious optimism under the new leadership. However, GE Healthcare had historically failed to deliver on promises regarding improvements to Centricity Practice Solution, leading to low satisfaction.


AdvancedMD and Greenway Health Quickly Becoming Top-Performing Contenders

Over the past year, customer satisfaction with AdvancedMD and Greenway Health (Intergy customers only) has risen sharply, driven largely by positive changes in support and relationships. AdvancedMD customers have noticed improvements in nearly every metric KLAS measures, reporting the biggest improvements in money’s worth and training quality. Clients are especially pleased with the PM functionality, using terms such as “fantastic” and “streamlined,” and say the functionality has improved how their practices operate. While clients feel AdvancedMD still has room to improve, they have taken notice of the vendor’s efforts to enhance the overall experience. Greenway Health has made an about-face recently, announcing that Intergy, not PrimeSuite, will be their go-forward platform. Intergy clients have taken note of efforts from Greenway Health to improve, reporting increased satisfaction with the vendor’s support and client relationships as well as their implementations and training.


Virence Health and Cerner See Significant Declines

Over the past year, Virence Health (Centricity Practice Solution) and Cerner customers have reported the steepest declines in overall satisfaction, with the vendors’ scores falling 11 and 6 points, respectively. Though satisfaction with Virence Health has declined in all categories, customers report particular dissatisfaction with the vendor’s inability to keep promises, drive tangible outcomes, and deliver a product that isn’t buggy or missing functionality. Cerner customers have seen declines in the support experience all around and have had poor experiences with implementations/upgrades, nickel-and-diming, and Cerner’s training, which clients feel is not comprehensive enough to meet their needs.

year over year overall performance
performance by customer experience pillar3

More Investment in Training Needed for Better Provider Success

Feedback from more than 32,000 physicians and advanced practice providers (collected through KLAS’ Arch Collaborative initiative) shows that training is one of the leading predictors of future EHR success and satisfaction. This indicates that not all user dissatisfaction with EMR/PM solutions can be attributed to the solution itself. Vendors interviewed for this small practice report echo this finding, with 6 of the interviewed 14 saying that they feel customers underinvest in education. One vendor executive shared, “I think what customers do is underinvest in education as the product evolves. . . . They want to implement it . . . and move on.” This lack of continual EHR learning has a direct and adverse effect on providers’ ability to document effectively and often leads to dissatisfaction with the EHR as well as the vendor.

net emr experience score
 Download Report Brief  Download Full Report

This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2021 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.