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Small Practice Ambulatory EHR/PM (1–10 Physicians) 2024
How Well Do Vendors Meet Small Practices’ Functionality Needs beyond the EHR & PM?
Author
Chris Clune
Author
Alex McIntosh
Ambulatory care is an ever-evolving landscape, and small practices (1–10 physicians) are increasingly seeking more from their core EHR and PM vendors. With limited IT resources, small practices need vendors who invest in their success by offering robust technology and guidance to streamline administrative tasks, enhance efficiency, and—ultimately—improve patient care. For a market where most vendors don’t meet all small practices’ functionality needs, this report delves into (1) common third-party solution types used to fill functionality gaps within core EHR and PM solutions, (2) capabilities that small practices want their core vendors to develop, and (3) overall customer satisfaction with their vendors.
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Key Findings:
- Customers of tebra, Elation Health & CompuGroup Medical Report Highest Number of Functionality Gaps; Patient Engagement Solutions Are Most-Used Third-Party Software
- Most EHR/PM Vendors Aren’t Delivering All Technologies That Small Practices Need
- Small Practices Want EHR/PM Vendors to Improve Patient Intake Capabilities; athenahealth, Epic & eClinicalWorks Highlighted for This Area
- Customers of Elation Health, NextGen Healthcare & athenahealth Have High Trust in Vendors’ Ability to Improve Workflow Efficiency
Writer
Natalie Hopkins
Designer
Jess Wallace-Simpson
Project Manager
Andrew Wright
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2024 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.