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Small Practice Ambulatory EMR/PM (2–10 Physicians) 2022
Functionality & Value Top of Mind for Small Practices
Author
Aaron Gleave
Author
Alex McIntosh
Small practices provide a significant amount of the outpatient care in the US, and their needs differ from those of their larger counterparts. When it comes to EMR/PM technology, these practices expect up-to-date functionality, steady product performance, solid implementation and training, and an integrated suite of solutions from a single vendor—all at a price point that makes sense for a small practice’s budget. This is a tall order, but some vendors have stepped up to the challenge in multiple areas of delivery. This report provides the latest view on how the major vendors in this market perform and which ones stand out in the areas that small practices (2–10 physicians) care about most.
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Key Findings:
- Elation Health, NextGen Healthcare, athenahealth, CompuGroup Medical US, and Azalea Health the Top Overall Performers for Small Practices
- AdvancedMD Customers (Limited Data) Have Seen Most Improvement in Vendor’s Delivery of New Technology; Development Declining for Allscripts, DrChrono, CareCloud (All Limited Data) & eClinicalWorks
- Value Strongest with Elation Health, Kareo, athenahealth & NextGen Healthcare
- Elation Health, NextGen Healthcare Lead in Key Areas of Training & Relationships; Support a Significant Frustration with eClinicalWorks and CareCloud (Limited Data)
Writer
Elizabeth Pew
Designer
Jess Wallace-Simpson
Project Manager
Andrew Wright
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2024 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.