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Virtual Care Platforms 2024 Virtual Care Platforms 2024
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Virtual Care Platforms 2024
Broad Use Cases across the Enterprise

author - Schafer Jackson
Schafer Jackson
author - Ciera Walker
Ciera Walker
May 6, 2024 | Read Time: 6  minutes

As virtual care has significantly expanded since COVID-19, provider organizations have generally solidified their outpatient virtual care strategies—leaving inpatient virtual care as the piece most impacting purchase decisions and the area with the most potential for innovation. To provide inpatient and/or outpatient virtual care, provider organizations are mainly pursuing three approaches, all of which have pros and cons: (1) homegrown solutions, (2) point solutions, and (3) virtual care platforms with broad capabilities. This report focuses on virtual care platforms, which often allow for outpatient/inpatient vendor consolidation. While many organizations are still using multiple solutions to deliver virtual care, some are moving toward total consolidation and need an enterprise solution that provides the necessary use cases for their organization. This report examines the virtual care platform market by looking at breadth of use cases as well as vendor performance, especially in terms of innovation and delivering on promises.

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Key Findings:

  1. Teladoc Health & Caregility See Broad Adoption of Capabilities; Teladoc InTouch Seen as Critical Tool for Expanding Specialty Coverage, Caregility Customers Note Bumps amid Growth
  2. Amwell Customers Weigh Benefits of New Converge Platform against Legacy Platform Frustrations
  3. Andor Health* Highlighted for Customization; eVisit* Delivers Well on Outpatient Use Cases

*Limited data

author - Carlisa Cramer
Carlisa Cramer
author - Natalie Jamison
Natalie Jamison
author - Andrew Wright
Project Manager
Andrew Wright
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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2024 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.